Interactions, LLC
Indianapolis, IN, USA
: Let me tell you about an artificial intelligence (AI) company that you probably have never heard of, but you will. As a matter of fact, this company is the world’s largest independent AI company and it’s headquartered in the Boston area. We operate at the intersection of customer experience and AI – two of today’s hottest and most dynamic industries.
Interactions’ mission is to create amazing customer experiences by advancing AI technology that understands and engages on a human level. The human element of what we do not only relates to how we differentiate our AI technology, more importantly, it informs and guides our focus on our most valuable asset, our employees. We endeavor to create opportunities for our employees to advance their skills, their interests, their passions, their careers and their lives. Like all companies, we’re not perfect, but we are committed to continually improving our employee value proposition, one that centers on competitiveness, flexibility and an appreciation for individuality.
For prospective employees, if that sounds challenging and exciting, we’d love to talk to you.
The Customer Service Representative/Command Center Specialist (CSS) is responsible for ensuring that Technology Center (iCenter) resources are effectively utilized to deliver against targeted service level objectives while controlling operational costs and managing to strategic goals. The CSS monitors, manages, and adapts the intraday plan to account for deviances in demand or staffing levels. The CSS performs trending and root-cause analysis to explain service level variances as well as manage issues related to telephony, technology, and other events impacting operational performance. This is a 2nd shift role with a schedule of 3:30pm to 11:30pm and can sit in either our Indianapolis, IN or Austin, TX offices.
Ensure that all iCenter resources are effectively utilized to provide optimum service levels in all skill groups across all sites.
Analyze current workloads to ensure sufficient coverage in all skill groups across all sites.
Manage outsourced call volume to ensure service levels are met, while meeting contractual obligations without service impairments.
Make scheduling decisions such as shifting schedules or authorizing overtime to cover staffing deficiencies.
Manage shrinkage nationally by communicating with each site to ensure offline activities are coordinated and do not negatively impact staffing.
Make staffing recommendations to Operations Management based on analysis of real time performance.
Coordinate non-production activities across all sites while managing service level objectives.
Communicate with local Resource Planning teams to ensure training deadlines are met.
Deliver and communicate national objectives to local Resource Planning teams on a daily basis.
Develop initiatives list for the process improvements based on opportunities, stakeholder requests and business objectives.
Log and track events that impact demand and determine sustainability.
Analyze the strength of the relationship among independent and dependent variables.
Use sound business and technical judgment; understand drivers, validates assumptions, and data accuracy to provide clear, concise and accurate statistical reporting.
Keep abreast of current developments and trends in current clients’ delivery and is able to use this knowledge to help contribute to the development of a business case to address major issues and recommend a course of action to mitigate risk.
Execute escalation plan based on current staffing needs and communicating changes to all sites and stakeholders using appropriate channels of communication. (chat, email, phone)
Serve as leader during real-time crisis management, lead the team to resolution while limiting the downside impacts to the caller.
Requirements:
High School Diploma or equivalent.
Up to three years call center experience.
Strong written, verbal, and listening communication skills; ability to drive and effectively communicate change.
Strong attention to detail and ability to multi-task.
Knowledge of call center dynamics, including staffing, queues and KPI's.
Capable of structured problem solving and root cause analysis.
Strong technical and analytical skills.
Critical thinking skills with a focus on innovation and efficiency.
Proficiency in Microsoft Office with an emphasis on Excel.
Demonstrated ability to operate with discretion and independent judgment. Ability to act with a sense of urgency to ensure both internal and external customers are served in a timely fashion.
Pluses:
Multi-center experience desirable.
Experience as an Analyst, Planner or Forecaster within a Call Center – Resource Planning environment.
Experience in real time management.
Knowledge of contact center technologies ACD platforms (Avaya CMS, Genesys) and WFM tools (Aspect eWFM; Total-view (IEX), Blue Pumpkin, or AC2).
Customer Service or Call Center Representative experience a plus.
Interested candidates, please submit your resume directly to sdurden@interactions.com .
: Let me tell you about an artificial intelligence (AI) company that you probably have never heard of, but you will. As a matter of fact, this company is the world’s largest independent AI company and it’s headquartered in the Boston area. We operate at the intersection of customer experience and AI – two of today’s hottest and most dynamic industries.
Interactions’ mission is to create amazing customer experiences by advancing AI technology that understands and engages on a human level. The human element of what we do not only relates to how we differentiate our AI technology, more importantly, it informs and guides our focus on our most valuable asset, our employees. We endeavor to create opportunities for our employees to advance their skills, their interests, their passions, their careers and their lives. Like all companies, we’re not perfect, but we are committed to continually improving our employee value proposition, one that centers on competitiveness, flexibility and an appreciation for individuality.
For prospective employees, if that sounds challenging and exciting, we’d love to talk to you.
The Customer Service Representative/Command Center Specialist (CSS) is responsible for ensuring that Technology Center (iCenter) resources are effectively utilized to deliver against targeted service level objectives while controlling operational costs and managing to strategic goals. The CSS monitors, manages, and adapts the intraday plan to account for deviances in demand or staffing levels. The CSS performs trending and root-cause analysis to explain service level variances as well as manage issues related to telephony, technology, and other events impacting operational performance. This is a 2nd shift role with a schedule of 3:30pm to 11:30pm and can sit in either our Indianapolis, IN or Austin, TX offices.
Ensure that all iCenter resources are effectively utilized to provide optimum service levels in all skill groups across all sites.
Analyze current workloads to ensure sufficient coverage in all skill groups across all sites.
Manage outsourced call volume to ensure service levels are met, while meeting contractual obligations without service impairments.
Make scheduling decisions such as shifting schedules or authorizing overtime to cover staffing deficiencies.
Manage shrinkage nationally by communicating with each site to ensure offline activities are coordinated and do not negatively impact staffing.
Make staffing recommendations to Operations Management based on analysis of real time performance.
Coordinate non-production activities across all sites while managing service level objectives.
Communicate with local Resource Planning teams to ensure training deadlines are met.
Deliver and communicate national objectives to local Resource Planning teams on a daily basis.
Develop initiatives list for the process improvements based on opportunities, stakeholder requests and business objectives.
Log and track events that impact demand and determine sustainability.
Analyze the strength of the relationship among independent and dependent variables.
Use sound business and technical judgment; understand drivers, validates assumptions, and data accuracy to provide clear, concise and accurate statistical reporting.
Keep abreast of current developments and trends in current clients’ delivery and is able to use this knowledge to help contribute to the development of a business case to address major issues and recommend a course of action to mitigate risk.
Execute escalation plan based on current staffing needs and communicating changes to all sites and stakeholders using appropriate channels of communication. (chat, email, phone)
Serve as leader during real-time crisis management, lead the team to resolution while limiting the downside impacts to the caller.
Requirements:
High School Diploma or equivalent.
Up to three years call center experience.
Strong written, verbal, and listening communication skills; ability to drive and effectively communicate change.
Strong attention to detail and ability to multi-task.
Knowledge of call center dynamics, including staffing, queues and KPI's.
Capable of structured problem solving and root cause analysis.
Strong technical and analytical skills.
Critical thinking skills with a focus on innovation and efficiency.
Proficiency in Microsoft Office with an emphasis on Excel.
Demonstrated ability to operate with discretion and independent judgment. Ability to act with a sense of urgency to ensure both internal and external customers are served in a timely fashion.
Pluses:
Multi-center experience desirable.
Experience as an Analyst, Planner or Forecaster within a Call Center – Resource Planning environment.
Experience in real time management.
Knowledge of contact center technologies ACD platforms (Avaya CMS, Genesys) and WFM tools (Aspect eWFM; Total-view (IEX), Blue Pumpkin, or AC2).
Customer Service or Call Center Representative experience a plus.
Interested candidates, please submit your resume directly to sdurden@interactions.com .
Gus Perdikakis Associates Inc
Cincinnati, OH, USA
One of Cincinnati's top Architectural Design firms has an internal opening for a technically skilled Electrical Project Engineer within their MEP Engineering department. They are known for being a multidisciplinary Architecture & Engineering firm that excels at delivering new and renovation projects for a diverse portfolio of public and private clients nationwide. As an Electrical Project Engineer , you'll report directly to the Sr. Project Manager (PE) and be immersed in a fast-paced environment where you'll have the ability to fully utilize and share your electrical discipline knowledge with your team yet still build upon your broad knowledge of mechanical and plumbing design. You'll juggle multiple projects at once, being involved from kick-off to completion, producing electrical system designs, construction documents, perform calculations of low and medium voltage power distribution systems, construction administration, etc. Along the way, you'll work closely with in-house architects, client representatives, external consultants, and structural engineers. This opportunity offers a competitive salary and benefits that include; Beautiful Downtown Office Location • Parking/Transit Allowance • Robust Career Tracks • Professional Development Allowance • Career Coaching • Office Parties • 401(k) Profit Sharing Plan • Generous Paid Time Off & Paid Holidays • Competitive Compensation & Bonus Plan • Continuing Education & Training • Employee Engagement & Wellness Programs/Events • Tuition Reimbursement • Competitive Benefit Plan
Minimum experience or requirements:
Qualifications: • Ability to prioritize tasks and juggle multiple projects in all different phases • Lead by example, share your expertise, and provide mentorship to less experienced staff • Degree in Electrical Engineering, Electrical Engineering Technology or Architectural Engineering • (Prefer) Minimum 5 years' post-graduate experience in the engineering and design of electrical building systems ideally within an Architecture & Engineering firm • Knowledge of NEC codes is highly desired • Revit and AutoCAD proficiency
One of Cincinnati's top Architectural Design firms has an internal opening for a technically skilled Electrical Project Engineer within their MEP Engineering department. They are known for being a multidisciplinary Architecture & Engineering firm that excels at delivering new and renovation projects for a diverse portfolio of public and private clients nationwide. As an Electrical Project Engineer , you'll report directly to the Sr. Project Manager (PE) and be immersed in a fast-paced environment where you'll have the ability to fully utilize and share your electrical discipline knowledge with your team yet still build upon your broad knowledge of mechanical and plumbing design. You'll juggle multiple projects at once, being involved from kick-off to completion, producing electrical system designs, construction documents, perform calculations of low and medium voltage power distribution systems, construction administration, etc. Along the way, you'll work closely with in-house architects, client representatives, external consultants, and structural engineers. This opportunity offers a competitive salary and benefits that include; Beautiful Downtown Office Location • Parking/Transit Allowance • Robust Career Tracks • Professional Development Allowance • Career Coaching • Office Parties • 401(k) Profit Sharing Plan • Generous Paid Time Off & Paid Holidays • Competitive Compensation & Bonus Plan • Continuing Education & Training • Employee Engagement & Wellness Programs/Events • Tuition Reimbursement • Competitive Benefit Plan
Minimum experience or requirements:
Qualifications: • Ability to prioritize tasks and juggle multiple projects in all different phases • Lead by example, share your expertise, and provide mentorship to less experienced staff • Degree in Electrical Engineering, Electrical Engineering Technology or Architectural Engineering • (Prefer) Minimum 5 years' post-graduate experience in the engineering and design of electrical building systems ideally within an Architecture & Engineering firm • Knowledge of NEC codes is highly desired • Revit and AutoCAD proficiency
New York Life
Waltham, MA, USA
Career Description: Financial Advisors help clients identify and achieve their financial goals. Through New York Life, Eagle Strategies and NYLIFE Securities, our Financial Advisors offer a comprehensive array of financial products and services to help clients develop a sound, long-term investment strategy. New York Life and its affiliates are dedicated to prudent financial management, high-quality products and impeccable service. Financial strategies may include but are not limited to: risk and asset management, retirement planning, education funding, business planning, employee benefits, specials needs planning, legacy and estate planning.
Training, Support and Professional Development: New York Life offers a comprehensive three-year training program, full marketing support, as well as prospecting and technical assistance. Our mentoring programs give you the opportunity to work with highly successful, established agents and managers who assist you in developing a clientele. New York Life provides the resources and ongoing support you would expect from a Fortune 100 company, with the freedom and autonomy of running your own practice.
You will be in business for yourself – but never by yourself.
Minimum experience or requirements: *
Qualifications: We require motivated, entrepreneurial individuals who are willing to invest their time and energy into creating profitable and rewarding careers. The candidate we seek must possess uncompromising integrity and ability to communicate complex ideas.
Career Description: Financial Advisors help clients identify and achieve their financial goals. Through New York Life, Eagle Strategies and NYLIFE Securities, our Financial Advisors offer a comprehensive array of financial products and services to help clients develop a sound, long-term investment strategy. New York Life and its affiliates are dedicated to prudent financial management, high-quality products and impeccable service. Financial strategies may include but are not limited to: risk and asset management, retirement planning, education funding, business planning, employee benefits, specials needs planning, legacy and estate planning.
Training, Support and Professional Development: New York Life offers a comprehensive three-year training program, full marketing support, as well as prospecting and technical assistance. Our mentoring programs give you the opportunity to work with highly successful, established agents and managers who assist you in developing a clientele. New York Life provides the resources and ongoing support you would expect from a Fortune 100 company, with the freedom and autonomy of running your own practice.
You will be in business for yourself – but never by yourself.
Minimum experience or requirements: *
Qualifications: We require motivated, entrepreneurial individuals who are willing to invest their time and energy into creating profitable and rewarding careers. The candidate we seek must possess uncompromising integrity and ability to communicate complex ideas.
Job Challenge Program
Carville, LA 70721, USA
https://geauxguard.la.gov/
Ms. Carol Hadley
LMD-HR, 5445 Point Clair Road, Carville, La.
E-mail: carol.m.hadley.nfg@mail.mil
Office: (225) 319-4814 / Fax: (225) 319-4772
E stablish and enforce JCP policies and procedures for maintaining behavior and order among the students. Teach, Assess, Counsel all Cadre on respective shift to improve individual growth. Responsible for subordinate Cadre actions, counseling, on the spot corrections and training. Prepare materials and supplies for barracks and/or cadet training opportunities. Complete daily behavior logs and disciplinary reports as required. Monitor and maintain a platoon/barracks environment conducive to training/resting/sleeping (ex. behavior dynamics, arrangement, temperature, lighting, equipment, etc.). Monitor transportation plans, monitor Cadets enroute to schools/industry and while on-site at designated school/industry locations. Complete incident reports within timelines required. Plan and implement monthly fire/evacuation drills with platoon. Act as the front line counselor to intercept or divert cadet issues. Adjusts platoon routine to accommodate changes to company training schedule. Make necessary decisions to implement program requirements based on current dynamics (ex. behavioral issues, unscheduled guest speakers, instant lesson opportunities, etc.). Guide and assist cadets with illness, adjustment issues and/or special needs – bring to Shift Supervisor, Assistant Commandant and Commandant’s attention. Prepare barracks prior to candidate’s arrival. Complete monthly physical fitness checks for all cadets. Complete promotion sheets for each promotion period. Maintain documentation for all relevant activities as directed (3 cycles). Plan and prepare items necessary to keep cadets engaged during lag time. Transport cadets to required educational or recreational opportunities. Act in such a manner as to make a positive impression for the Louisiana Job Challenge Program. Enforce administration policies and rules governing staff and students. Attend professional meetings, conferences and workshops in order to maintain and improve professional competence. Follow departmental uniform policy and report to work punctually each day. Use positive communication and work in professional harmony with administrators, co-workers, supervisors, support staff and cadets as evidenced by constructive interaction. Complete all LMD Employee annual safety training as required. Consult with co-workers, teachers, counselors, case managers, support staff and administrators in order to resolve program issues. Confer with other staff members to plan and/or adjust training schedule. Perform other duties as assigned.
Minimum experience or requirements:
(1) Active Louisiana National Guard Members; (2) Retired National Guard Members and Retired Military Members; (3) those eligible for Louisiana State Guard Membership.
https://geauxguard.la.gov/
Ms. Carol Hadley
LMD-HR, 5445 Point Clair Road, Carville, La.
E-mail: carol.m.hadley.nfg@mail.mil
Office: (225) 319-4814 / Fax: (225) 319-4772
E stablish and enforce JCP policies and procedures for maintaining behavior and order among the students. Teach, Assess, Counsel all Cadre on respective shift to improve individual growth. Responsible for subordinate Cadre actions, counseling, on the spot corrections and training. Prepare materials and supplies for barracks and/or cadet training opportunities. Complete daily behavior logs and disciplinary reports as required. Monitor and maintain a platoon/barracks environment conducive to training/resting/sleeping (ex. behavior dynamics, arrangement, temperature, lighting, equipment, etc.). Monitor transportation plans, monitor Cadets enroute to schools/industry and while on-site at designated school/industry locations. Complete incident reports within timelines required. Plan and implement monthly fire/evacuation drills with platoon. Act as the front line counselor to intercept or divert cadet issues. Adjusts platoon routine to accommodate changes to company training schedule. Make necessary decisions to implement program requirements based on current dynamics (ex. behavioral issues, unscheduled guest speakers, instant lesson opportunities, etc.). Guide and assist cadets with illness, adjustment issues and/or special needs – bring to Shift Supervisor, Assistant Commandant and Commandant’s attention. Prepare barracks prior to candidate’s arrival. Complete monthly physical fitness checks for all cadets. Complete promotion sheets for each promotion period. Maintain documentation for all relevant activities as directed (3 cycles). Plan and prepare items necessary to keep cadets engaged during lag time. Transport cadets to required educational or recreational opportunities. Act in such a manner as to make a positive impression for the Louisiana Job Challenge Program. Enforce administration policies and rules governing staff and students. Attend professional meetings, conferences and workshops in order to maintain and improve professional competence. Follow departmental uniform policy and report to work punctually each day. Use positive communication and work in professional harmony with administrators, co-workers, supervisors, support staff and cadets as evidenced by constructive interaction. Complete all LMD Employee annual safety training as required. Consult with co-workers, teachers, counselors, case managers, support staff and administrators in order to resolve program issues. Confer with other staff members to plan and/or adjust training schedule. Perform other duties as assigned.
Minimum experience or requirements:
(1) Active Louisiana National Guard Members; (2) Retired National Guard Members and Retired Military Members; (3) those eligible for Louisiana State Guard Membership.
