Delta Dental of Kansas Wichita, KS, USA
Jun 27, 2018Full time
Customer Service Representative Delta Dental of Kansas is looking for an energetic, highly motivated individual to fill the position of Customer Service Representative at our Wichita location. If you enjoy working in a fun and fast paced environment, are detail-oriented and dedicated to providing exceptional customer service and possess good computer skills, this may the job for you! We pride ourselves on providing exceptional customer service and are looking for the best customer service professionals in the Wichita area. You are our Company’s first “point of contact” from subscribers and dental offices all across the US. Primary Responsibilities include: Answering inbound phone calls from our subscribers and dental offices to provide accurate information on current dental insurance benefits and dental insurance claims. Attentive listening and asking questions in order to fully understand the needs, requests, or problems of our subscribers and dental offices. Documenting calls to include contact information, type of call, and resolution provided. Researching information to resolve any issues related to the call inquiry and provide a follow-up response to either subscriber and/or dental office. Maintaining positivity and tact during all calls This is full-time position. Training Hours: Monday – Friday 8:00 am – 5:00 pm Post Training Hours: Monday – Thursday 9:00 am – 6:00 pm, Friday 8:00 am – 5:00 pm Delta Dental of Kansas employees enjoy outstanding benefits…including health, dental, and vision insurance, long term disability insurance, life insurance, 401(k) plan, tuition reimbursement, paid time off, paid holidays, and fitness reimbursement. We offer competitive wages with bonus potential, plus top notch benefits! Come join our Team! Delta Dental of Kansas is An Equal Opportunity Employer. Minimum experience or requirements: 1-3 years of customer service experience required. Dental experience preferred.