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Fast Water Heater Company is the leading installer of hot water heaters and related services in Washington, Oregon and California.  We are a fast-growing company that is dedicated to our core values of Professionalism, Uncompromising Integrity, Caring, Innovation and Enjoyment.  Our leads come to us from a major home improvement company along the West Coast. These call-in customers don't need to be convinced that they need our service, they are already motivated to buy. Your job is to explain technical information clearly, sell the benefits of high-quality service done by professionals, and close the deal with a date and time for service. This is an excellent opportunity for a recent graduate or someone starting in their career to work for a growing, innovative company, to make a big impact and to have fun along the way. We are looking for friendly, outgoing individuals with a strong attention to detail. Our mid-sized team has many Installation Coordinators that have been here for more than 5 years. We believe in career growth and rewarding pay for performance through our commission plan and growing earning potential over time. The Call Center is open 7am to 7pm Monday thru Friday, and 8am to 5pm on Saturday and Sunday. Schedules are based on seniority. We are hiring for persons who can work shifts on Saturday and Sunday + 3 weekdays.   If you meet the requirements below and you are willing to work hard to learn this business, we want to talk to you. Job Requirements: Must have excellent written and verbal communication skills and enjoy helping others. Must possess high character and integrity. Must be able to multi-task and work in a high-stress/fast-paced environment. Must be computer savvy and familiar with Windows, Outlook and Excel. Must be flexible with work schedule - Saturday and Sundays are a must -  schedules are based on seniority/job performance. Must be able to type quickly to capture phone conversations and data. Must be team oriented. Excellent attendance is mandatory. Previous Customer Service experience is a plus. Our benefits include medical, dental, vision, 401K, and paid time off.  Fast Water Heater Company is an Equal Employment Opportunity / Affirmative Action employer. Fast Water Heater Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.   Job Type: Full-time

Responsible for the daily response of service calls of a mechanical nature at our customers jobsites. When heavy or mobile equipment breaks down at a construction site, it may be too difficult or expensive to bring into a repair shop, so the shop will send a person in this position to the site to make repairs. Field service technicians work outdoors and spend much of their time away from the shop while driving trucks specially equipped with the replacement parts and tools needed to complete the job. This is a non-exempt level position.   Essential Duties and Responsibilities:   May or may not include:   Repairing and maintaining vehicles and equipment with mechanical, electrical, hydraulic and pneumatic systems Ability to troubleshoot and repair electrical, gas and diesel rental equipment Travel to local worksites to complete repairs on various types of rental equipment Other duties or tasks may be assigned on an as-needed basis                                                                                                                                                 Organizational Relationships:   This position reports directly with the locations Service Manager. There will frequently be times where this position will need to communicate with other shop supervisors or mechanics in this location. Occasionally, queries will need to be made to the parts personnel.   Qualifications:   Knowledge and operation of construction equipment would be beneficial Truck and diesel engine experience would be considered an asset Must possess own tools Ability to pass a drug screen A customer friendly disposition and a safety first attitude Must possess a team orientated spirit Must have a good driving record Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)   Physical Requirements: Ability to lift, push, or pull equipment weighing up 50 pounds, the agility to climb over and into equipment and the dexterity to work at heights over 10 feet. While performing the duties of this job, the employee is regularly required to stand; walk, use hands to finger, handle, feel or operate objects; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, bend, crouch, or crawl. Specific vision abilities required by this job include close vision.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work Environment: Field Service Technicians usually spend the majority of their time in outside weather conditions and are required to travel to local jobsites to repair vehicles and equipment. This position often is required to lift heavy parts and tools, handle greasy and dirty parts, and stand or lie in awkward positions. Although some jobsites may be drafty and noisy, technicians usually work in well-lit and ventilated areas. These jobsites may contain a number of hazardous areas, however, accidents normally can be avoided as long as safety practices are observed. While driving, Field Service Technicians are exposed to noise and minor vibration levels, occasional poor weather conditions and busy traffic settings. . This position may have to deal with difficult or irate customers, which can be challenging. However, the ability to resolve customers’ problems has the potential to be very rewarding. Ahern Rentals, Inc. is an Equal Opportunity Employer              

Receives requests/inquiries from customers and provides information and price quotations to customers. Processes sales and rental orders and coordinates with other departments through to completion. This is an exempt-level position.   Essential Duties and Responsibilities:   As a Sales Representative with Ahern Rentals, you are responsible for all sales activities, from lead generation through closing in on an assigned area of responsibility. Develops and implements agreed upon marketing approach and plan which will meet business goals of expanding customer base. The Sales Representatives are expected to work within their sales support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals that are in line with Ahern’s vision and values.   Key functions that you are expected to posses and deliver may or may not include:                         To demonstrate technical selling skills and product knowledge in all areas listed above that allows you to give effective presentation. Have a complete understanding of pricing, proposal procedures, and execute accordingly. Regularly meet sales quotas and make conscious efforts to exceed sales quotas. Demonstrates the ability to carry on a business conversation with business owners and decision makers. Maximize all opportunities in the process of closing a sale and/or rental resulting from acquired new business. Consults and makes recommendations to prospects and clients of the various resources Ahern Rentals offers. Develops a database of qualified leads through referrals, telephone canvassing, face-to-face cold calling on business owners, and networking throughout your community. Works with the Credit Department to establish new accounts; assists customer in preparing and processing credit/financing arrangement paperwork. Participates in team meetings and team goal accomplishments. Creates and conducts effective proposal presentations to peer group to assist in identifying prospects, problematic sale strategies, and the effects of the problems. Responsible for sourcing and developing client relationships and follow-up on referrals. Demonstrates the ability to gather complete data to allow for efficient processing of a sale and/or rental. Ability to be on-time for appointments, meetings, and/or Company function to support networking processes. Required to drive company vehicle at times Adheres to all company policies and procedures. Other duties or tasks may be assigned on an as-needed basis   Along with key functions, your internal/external cooperation is needed. Sales Representatives must maintain contact with all clients, in the assigned area of responsibility, to ensure high levels of client satisfaction. The ability to interact and cooperate with all company employees is critical in allowing the sales team to reach full potential. Most of all build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, make sound sales decisions, and demonstrate high integrity. Furthermore, maintain professional internal and external relationships that meet our core values.   Organizational Relationships:   This position reports directly to the Sales Manager and also coordinates activities with Marketing, Accounting, and Inside Sales/Customer Service.   Qualifications:   Must have equipment rental experience Good communication skills Working knowledge of computer applications Ability to work well with people is essential Proficient telephonic communications required Competent in assessing customer needs and identifying sales opportunities Ability to work independently with solid time-management and organization skills Good driving record Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)   Physical Demands:   Ability to communicate with customers, management, and other co-workers, both individually and in front of a group is crucial. Regular use of the telephone and e-mail for communication is essential.   Sitting, standing, walking, driving, and talking for extended periods is common. Exertion (lift/push/pull) of up to 50 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipments and rental equipment.   Good reasoning ability is required to solve a wide range of business problems. Must be able to apply statistical calculations, analysis of variance, and correlate techniques and must be able to understand and utilize financial reports and legal documents to conduct business.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work Environment:   The job is performed outside in the field such as construction job sites, industrial plants, warehouses, traditional office settings, and traveling to and from customer accounts. Activities include indoor sporting events, formal dinners, and outdoor sporting events.   Ahern Rentals, Inc. is an Equal Opportunity Employer

Counter or Customer Service Representatives assist customers with sales and non-sales related issues. This position requires the ability to work with the public, multi task and work in a fast very pace environment. Although selling products and services is not the primary function of a customer service representative, some customer services representatives may provide information that helps customers to make purchasing decisions. Employees of this position must be able to follow directions, communicate information to customers, enter information into computer program and learn about new products and services. These representatives use the information and knowledge at hand to solve problems and may be able to make specific changes as necessary. This is a non-exempt level position.   Essential Duties and Responsibilities:   May or may not include:   Assist our valued customers and outside sales representatives. Process cash, check, and credit card transactions Verification of identity of check and credit card customers Accurately open/close rental contracts Maintain logs of available and down equipment Credit Memos/Discounts Maintain call in phone logs and lost and/or stolen rental logs Coordinate pick-up and delivery of equipment Rates and all ancillary charges Filing, data entry, and retrieval of documents Work effectively with Sales department Other duties or tasks may be assigned on an as-needed basis                                  Organizational Relationships:   Reports directly to the Branch Manager. Assists and coordinates with sales representatives and various departments of the location with employees varying from Service Managers to parts clerks and yard employees.   Qualifications:   Must be computer literate, with knowledge in Word and Outlook. Must have knowledge of construction equipment. Ability to pass a drug screen. A customer friendly disposition and a safety first attitude. Ability to lift up to 50 pounds. Must possess a team orientated spirit. Must have a valid drivers license with a clean driving record.   In addition, an employee of this position must have the ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence when necessary.. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.   Work Environment:   While performing the duties of this job, the employee regularly works in a clean and well lit area with inside environmental conditions. The noise level in the work environment is usually moderate. There will be a substantial amount of incoming calls and walk through traffic from customers and co-workers which, as a result, will present interruptions in daily tasks throughout the day. This position may have to deal with difficult or irate customers, which can be challenging. However, the ability to resolve customers’ problems has the potential to be very rewarding. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands The physical demands described here are a representative of those that must be met by an employee to successfully perform the essential functions of this job. It will be a necessity use computers, keyboards, multi-line telephones, e-mail and other technology extensively in their work.   While performing the duties of this job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel; and talk and hear. The employee frequently is required to reach with hands and arms. The employee must occasionally lift, push, pull, and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Ahern Rentals, Inc. is an Equal Opportunity Employer