Fair Phoenix, AZ 85004, USA
Aug 08, 2018Full time
Quality Assurance Analyst Conduct call and e-mail monitors/reviews to document and score results You will provide documented reviews to management, used in mentoring employees and identifying trends You may attend and/or lead call, e-mail, and process calibration sessions Make recommendations for process improvements Ensure compliance with established internal Company policies and procedures Minimum experience or requirements: 2+ years of experience in a call center. Experience with documenting processes and procedures. Ability to work and make decisions independently and as part of a team. Ability to communicate clearly and concisely, both verbally and in writing. Ability to effectively analyze and present data with strong presentation skills. Proficiency in Microsoft Word with advanced Excel skills. You should possess the ability to multi-task, prioritize projects and work well with deadlines.