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Account Manager - Russian, Arabic, Chinese or Spanish Speaking ABOUT US: Grant Associates is a national, award-winning workforce development company. Since opening our doors in 1997, we have collaborated with government agencies to develop workforce programs and solutions that advance job seekers, businesses and local economies, all with exceptional results. At Grant Associates, we know every community’s workforce needs are unique. With proven models and in active partnership with government, Grant Associates’ mission is to tailor solutions that build workforce capacity, proving over the past two decades that our approach helps a community reach its potential. Working under contract with federal, state and local agencies, Grant Associates has served more than 20,000 companies and helped more than 100,000 people define realistic goals, further their education and training, find jobs and embark on new career paths. The Account Manager  works with Adult and Dislocated Worker Career Seekers to develop job readiness skills which will enable them to secure and maintain gainful employment that will lead to a career.  The Account Manager/Job Developer also assist the Business Service Manager and Career Advisors with building strong business relationships with Montgomery County employers to create career fairs and employment opportunities. QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RESPONSIBILITIES: • Develop and maintain relationships with employers to generate job opportunities for our Career seekers • Work closely with Career Advisors to determine the types of jobs that match the skills and qualifications of our Career Seekers. • Market job opportunities to Career Seekers through one-on-one meetings and on-site recruitment events • Assist the Career Seekers with the development of personal goals and job readiness (Individual Employment Plan) which addresses potential barriers to employment and how to overcome them. • Provide Career Seekers with self-directed employment referrals to companies that are hiring • Coordinate with other agencies to assist clients and make appropriate referrals to address employment barriers. • Network with community resources to provide services to address specific barriers customers must overcome to accomplish their employment goals. • Consult with other staff, to promote customer goals and career related needs that will lead to self-sustainability • Follow-up with Career Seekers who are not attending job interviews as required and provide support to ensure compliance. • Enter all contacts with customers in MWE. Enter all services and make certain that all services have a case note attached. • Print all case notes for the customers file. • Enter services provided to the Career Seekers the same day or within 7 days of providing the services. • File all documents related to services provided in the customers file, in the correct section of the file. • Monitor and record Career Seekers progress to ensure that goals and objectives are met. • Assist with maintaining hard copy case files, including documentation such as Career Seekers' personal information, eligibility and employment documents. • Provide Career Seekers with labor market information that will help them to make better decisions about their select careers. • Work with the Business Service Manager to develop 5-week On the Job Training (OJT) opportunities with local business and employers for Career Seekers to gain employment experience and build their resume. • Work with the Business Service Manager to hosts employment workshops to assist Career Seekers with completing job applications, resume writing, how to dress for success and practice interviews. • Call and email Career Seekers with un-subsidized employment opportunities as well as On the Job Training (OJT) opportunities. • Provide Career Seekers with one on one pre-employment orientation before job placement. • Match employment with training opportunities to provide Career Seekers with better career opportunities. • Stay on top of all industries that are hiring and learn the needs of the customers by working closely with the Career Advisors, Trainer and Business Service Manager. • Share employment information with the Youth Program Account Manager and work closely together with employers to provided effective service to the employers and our Career Seekers. WORK AND EDUCATION EXPERIENCE REQUIREMENTS Bachelor’s Degree in communications, management or related field Successful experience in meeting goals in a high volume sales environment Ability to thrive in a performance-driven business setting and consistently meet goals Demonstrated successful experience presenting in front of large groups Superior Communications skills in writing and orally Demonstrated ability to collaborate with a team Strong organizational skills Exceptional sales skills with a demonstrated ability to generate leads, close deals and deliver results Critical and creative thinking skills Demonstrated ability to lead and direct team activities Proficiency with Microsoft Office, CRM applications and online sourcing tools SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities associated with this position. LANGUAGE SKILLS Ability to read, analyze, and interpret general periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports to business leaders, managers and staff.   Ability to speak effectively before managers, staff and customers. MATHEMATICAL AND REASONING SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, and volume. Ability to apply concepts of basic algebra and geometry.   Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND ABILITIES Ability to apply knowledge of current research and theory in specific field.  Ability to establish and maintain effective working relationships with employees, businesses and community.  Ability to communicate clearly and concisely both in oral and written form.  Ability to perform duties with awareness and in accordance with the organization's policies and applicable laws. PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; occasionally walk and stand.   Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.  The employee is required to be able to hear conversations in quiet environments. WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works inside.  The employee must be able to meet deadlines with severe time constraints.  The employee may work extended work hours while performing the duties of this job.  The noise level in the work environment is moderate. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position.  Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Business Service Manager & Youth Services GENERAL DESCRIPTION: The Business Service Manager & Youth Services candidate will be reporting to the Director of the Young Adult Opportunity Program and the Adult and Dislocated Worker Program, under the Workforce Innovation and Opportunity Act. The Business Service Manager & Youth Services candidate will have overall strategic and operational responsibility for the day to day operations of the Young Adult Opportunity Program.  The Business Service Manager & Youth Services candidate will be working with Young Adults ages 16-24 to assist with training, employment and support services under the Workforce Innovation and Opportunity Act. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsibilities  · Develop a deep knowledge of WIOA which stands for the Workforce Innovation and Opportunity Act. · Must have excellent management skills and be able to recruit, supervise, and hold the Youth team accountable to provide services to the Young Adults within the WIOA program elements. · Coordinate with other agencies to assist clients and make appropriate referrals. · Network with community resources to provide services to address specific barriers customers must overcome to accomplish their goals. · Attend community events that can be beneficial for our customers career pathway as well as assist with addressing additional barriers that could hinder customers from gaining unsubsidized employment opportunities. · Advocate for customers with our community partners as well as teach customers how to advocate for themselves. · Work very closely with the Youth team to provide ongoing effective services to our customers. · Assist staff with creating new innovative ideas that will help to engage the young adults to participate in the program to become self-sustainable and a contributing member of society. · Assist the Account Manager with business development and the Community Outreach Coordinator with building relationships in Montgomery County to help create opportunities for the youth to experience and grow within a career pathway. ​ Work and Education Experience Requirements · College degree preferred in related field or equivalent work experience · 3-5 years’ experience as a Youth Program Manager or working with in and out of school youth ages 16-24 · Must be able to work independently or in a team environment · Ability to assess individual skills with precision and make appropriate referrals · Ability to problem solve and work with a diverse customer base · Must have the ability to work well with all levels of the organization and individuals with multiple barriers · Must be well organized, detailed oriented, and accuracy driven · Must be able to handle assignments quickly and efficiently, meet deadlines, and handle confidential matters in a mature and responsible manner · Must exhibit excellent interpersonal, organizational, and written communication skills · Experience supporting at-risk youth entering into employment and/or post-secondary education preferred. · Must be proficient in Microsoft Office software including Word, PowerPoint, Excel, and Outlook. · Prior Case Manager experience a plus. · Bi-Lingual Speakers in Spanish and/or Mandarin/Cantonese languages preferred   WHAT YOU'LL LOVE ABOUT US: We are more than just work here...we have fun too while making a difference in the communities we serve! (company picnics walk for a cause, holiday parties, green and wellness initiatives and much much more! Competitive wages for high performance Paid Holidays PTO (16 days to start) Profit sharing Tuition reimbursement  Summer Friday’s Medical/Vision/ Dental Employer Paid Life Insurance 401k Retirement Accounts Employee Referral Bonus Employee Assistance Programs And many more! ABOUT US : Grant Associates is a national, award-winning workforce development company. Since opening our doors in 1997, we have collaborated with government agencies to develop workforce programs and solutions that advance job seekers, businesses and local economies, all with exceptional results.   Working under contract with federal, state and local agencies, Grant Associates has served more than 20,000 companies and helped more than 100,000 people define realistic goals, further their education and training, find jobs and embark on new career paths.   *Equal Opportunity Employer  

Associate- Career Advisement JOB DESCRIPTION: The Associate supports the career advisement department through administrative tasks and customer service re-engagement. DUTIES / RESPONSIBILITIES: Assists with the daily morning and afternoon career advisement services conducted for new customers. Reengages client customers to confirm appointments, market employment opportunities, or acquire employment feedback. Manages and confirms clients for training, client assessments, and individual career advisement sessions. Reviews resumes and assists candidates in preparing or revising resumes Accompanies Account Managers to offsite events at Community Partner locations  or other Workforce1 locations to facilitate intake services. Input data into database of services and outcomes of candidate engagement. QUALIFICATIONS: Associate or College degree preferred in related field or equivalent experience working with special populations Minimum 1-2 years’ experience in the administrative role or  social services, human resources, teaching or advisement fields Proficiency in Microsoft Office and ability to type minimum of 40 wpm  Excellent verbal and written communication skills Ability to work well in a fast-paced environment Experience working in a performance metric/results-oriented environment

Data Policy Manager The Data Policy Manager is responsible for developing strategies to improve systems processes and analyzing data sets of performance and tracking measures. Although having a strong knowledge of data systems is required, project management is also an integral role of this position.  Duties and Responsibilities Develops and conducts data and policy analyses related to performance measures represented in large sets of raw data with a focus on identifying trends, discrepancies, and pulling narratives to create easily accessible stories from data sets Be well-versed in the Workforce Innovation and Opportunity Act (WIOA) to contribute to the development or recommendations of process improvement in accordance with federal and local policy Respond to data and policy inquiries, including requests to review and comment on reported data measures and WIOA policies Performs data-based and in-person reviews of functions, processes, and activities to ensure effectiveness, efficiency, and continuous improvement within service deliver Liaise with the Director and the WIC with the implementation of newly executed state plan Supporting the program director in making data and policy driven decisions to promote the One Stop operators strategic plan Evaluating performance data of employees of the American Job Centers in accordance to WIOA standards Support partnerships with Mandatory Partnering Agencies by evaluating center data of employees within American Job Centers and leading Meetings with front line staff meetings with Mandatory Partnering  Standards of Performance Develops appropriate statistical models to analyze research data while managing and maintaining databases Designs, develops, conducts, and monitors performance data to further team goals in accordance with partner contract and federal and local policy. Makes presentations of data findings to stakeholders, partners, and other public audiences. Presentations are clear, concise, and interesting Authority of Incumbent The Data Policy Manager position does not hold any supervisory responsibilities. Work and Education Experience Requirements: BA in Business, operations management, MIS or other related field Mastery of the Workforce Innovation and Opportunity Act. Strong leadership skills with demonstrated ability to thrive in innovation environments with multiple stakeholders, frequent change and diverse objectives. Experience managing large scale projects and driving change initiatives including efforts requiring process mapping, design and roll out of new operational procedures. Ability to achieve goals with minimum supervision Advanced Computer Skills including Excel, and experience using at least one statistical program (e.g. SAS, SPSS, STATA, etc.) Excellent verbal and written communication skills Ability to work well in a fast-paced environment. WHAT YOU'LL LOVE ABOUT US: We are more than just work here...we have fun too while making a difference in the communities we serve! (company picnics walk for a cause, holiday parties, green and wellness initiatives and much much more! Competitive wages for high performance Paid Holidays PTO (16 days to start) Profit sharing Tuition reimbursement  Summer Friday’s Medical/Vision/ Dental Employer Paid Life Insurance 401k Retirement Accounts Employee Referral Bonus Employee Assistance Programs And many more! ABOUT US : Grant Associates is a national, award-winning workforce development company. Since opening our doors in 1997, we have collaborated with government agencies to develop workforce programs and solutions that advance job seekers, businesses and local economies, all with exceptional results.   Working under contract with federal, state and local agencies, Grant Associates has served more than 20,000 companies and helped more than 100,000 people define realistic goals, further their education and training, find jobs and embark on new career paths.   *Equal Opportunity Employer