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Contacting consumers informing them they have a delinquent account that needs to be paid Negotiating the best possible payment arrangement if the consumer cannot pay their balance in full Maintaining call quality and productivity standards Maintaining a positive, problem-solving approach and positive relationships within a team environment   Minimum experience or requirements: High school diploma or equivalent required Previous experience in collections, sales, telemarketing, or a related role is preferred Good listening and communication skills Good negotiation and persuasion skills Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages is a must   Schedule Requirements: This is a full-time position Must be able to work a consistent schedule of all shifts Day Shift (Mon-Fri) 8:00am until 4:00pm Mid-Shift (Mon-Fri) 10:00am until 6:00pm Night-Shift (Mon-Fri) 1:00pm until 9:00pm   To be eligible to join the UCB Team, must be able to pass a pre-employment drug screening and criminal background check.  

We are seeking a pleasant and energetic front desk receptionist to join our growing team at Health Express Urgent Care. The ideal candidate will have a friendly and easy going personality. A customer-oriented approach is essential. The goal is to make guests and patients feel comfortable and valued. Front Desk duties include: greeting patients, answering phones, taking messages, register and verify patients patient check-in and check-out insurance verification's and making sure all patient information is put into the computer correctly scanning and uploading patient documents in a timely manner keep up the flow of the office   Must be able to handle a fast paced environment. Friendly, compassionate, computer literate candidates a must. Excellent customer service skills required   Minimum experience or requirements:  Front Desk experience preferred but will train the right candidate

Spectrum Inside Sales Supervisor  is accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly transactional and customer focused.    MAJOR DUTIES AND RESPONSIBILITIES   Actively and consistently support all efforts to simplify and enhance the customer experience Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment. Develop new sales strategies within the call center to maximize opportunities Oversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics. Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representative. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture. Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns. Monitor rep and team performance; conduct coaching. Provide post-launch feedback to Sales Representative and marketing leadership. Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance. Conduct regular performance reviews. Perform multiple administrative duties: Create and manage Sales Representative work schedule. Review and approve time-off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits. Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care. Perform other duties as requested.   REQUIRED QUALIFICATIONS Skills / Abilities and Knowledge   Ability to supervise and motivate others Ability to recruit, develop, maintain and optimize a team of sales professionals Ability to communicate orally and in writing in a clear and straightforward manner Ability to manage multiple projects at one time Ability to prioritize and organize effectively Ability to work independently and collaboratively Ability to work with others to resolve problems, handle requests or situations Ability to respond quickly to changing business needs Ability to use personal computer and software applications (i.e. word processing, spreadsheets, etc.) Knowledge of voice, data and television products and services Ability to listen to and interpret the needs of the customer   Minimum experience or requirements:  Education High School diploma or equivalent 2+ years post high school education preferred   Related Work Experience                                                                                  Number of Years Inside Sales experience, commercial experience preferred                                     2-3 Supervisory experience preferred preferably in an inside sales capacity              1-2   WORKING CONDITIONS Office environment Exposure to moderate noise levels Occasional travel as required This position will include evenings/weekends

Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive.  You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. Minimum experience or requirements : * Ideal Intake Specialist will possess: Proven Exceptional Customer Service Excellent written, and verbal skills Proficient computer, phone knowledge Must have poise and patience when dealing with customers Previous medical field experience a plus Bilingual in Spanish, or other languages desired In return for your commitment, you'll receive: Competitive Salary. Excellent Benefits Package, including matched 401k, health and dependent care FSA’s, commuter plan. Paid Time Off. Career Growth and Training. Fun, family-oriented work environment New offices located in Lake Success, NY which include café and gym