100 Customer Service jobs

Summary of Functions: This position is responsible for the dispatch function, coordinating with drivers, shipping, receiving and delivery truck services. Under direction, assists with the scheduling and routing of equipment deliveries; receives, logs and timely dispatches equipment and drivers for jobsite deliveries/pick-ups. Some Counter Person responsibilities expected. This is a non-exempt level position. Essential Duties and Responsibilities: May or may not include: Dispatch: Dispatch drivers throughout local City areas Work closely with sales staff in scheduling deliveries and pick ups of equipment Answer incoming phone calls and provide excellent customer support Work with service department to keep trucks maintained Assign drivers deliveries according to delivery time. Dispatch oversized loads to out hauling companies. Communicate with customers/salesmen if delivery will be late, or specific drop off instructions. Communicate with stores about equipment in dispatch, but not assigned unit numbers, trying to be proactive on deliveries. Communicate with stores for instructions when equipment to be delivered has problems. Assign field service technicians to field repairs according to urgency and communicate with customers on what time the tech will arrive. Assign drivers pick up’s according to need of more deliveries/location/age of off rent /need of equipment type Communicate with customers on location of off-rented equipment. Maintain accurate record of driver logs Maintain accurate record of driver DVIR / making sure trucks are safe and maintained / repaired when needed Communicate with repair shops on repairs. Send in estimates for approval / request P.O. from owning store/issue P.O. to repair shop. Make sure all trucks remain legal/State inspection/DOT ready Make sure all drivers take at least a 30 minute lunch per 8 hour shift. Help transfer equipment between cities and communicate with other dispatch managers Keep drivers operational radio’s Assign on call for drivers and field service techs. Reassign when schedules change. Keep up with vacation requests/plan accordingly Manage overtime/Maintain 72 hr pick up’s or less Counter: Assist our valued customers and outside sales representatives. Process cash, check, and credit card transactions Verification of identity of check and credit card customers Accurately open/close rental contracts Maintain logs of available and down equipment Credit Memos/Discounts Maintain call in phone logs and lost and/or stolen rental logs Coordinate pick-up and delivery of equipment Rates and all ancillary charges Filing, data entry, and retrieval of documents Work effectively with Sales department Other duties or tasks may be assigned on an as-needed basis Organizational Relationships: An employee of this position will communicate with the Branch Operations Manager almost daily. More frequently, communication with the counter, sales personnel and Class A,B & C drivers repeatedly throughout their shift. Occasionally, a dispatcher may need to contact the service department for follow up on equipment availability and may need to correspond with customers with information pertaining to late deliveries, scheduling conflicts, paperwork errors, etc. Qualifications: Must have a positive attitude and be able to handle changes and make quick sound decisions Prefer experience in the rental industry. Knowledge of rental equipment. Knowledge of DOT Laws and regulation. Computer Literacy, knowledge of word and excel. Excellent customer service. Able to communicate and interact in a positive and professional manner. Physical Demands: Able to lift, push, or pull 50lbs, bend, stoop, squat, reach, kneel, use hands to finger, handle, or feel; and talk and hear. Sit and stand for long periods of time. It will be a necessity use computers, keyboards, multi-line telephones, e-mail and other technology extensively in their work. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: While performing the duties of this job, the employee regularly works in a clean and well lit area with inside environmental conditions. The noise level in the work environment is usually moderate. There will be a substantial amount of incoming calls and walk through traffic from co-workers which, as a result, will present interruptions in daily tasks throughout the day. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Counter or Customer Service Representatives assist customers with sales and non-sales related issues. This position requires the ability to work with the public, multi task and work in a fast very pace environment. Although selling products and services is not the primary function of a customer service representative, some customer services representatives may provide information that helps customers to make purchasing decisions. Employees of this position must be able to follow directions, communicate information to customers, enter information into computer program and learn about new products and services. These representatives use the information and knowledge at hand to solve problems and may be able to make specific changes as necessary. This is a non-exempt level position.   Essential Duties and Responsibilities:   May or may not include:   Assist our valued customers and outside sales representatives. Process cash, check, and credit card transactions Verification of identity of check and credit card customers Accurately open/close rental contracts Maintain logs of available and down equipment Credit Memos/Discounts Maintain call in phone logs and lost and/or stolen rental logs Coordinate pick-up and delivery of equipment Rates and all ancillary charges Filing, data entry, and retrieval of documents Work effectively with Sales department Other duties or tasks may be assigned on an as-needed basis                                  Organizational Relationships:   Reports directly to the Branch Manager. Assists and coordinates with sales representatives and various departments of the location with employees varying from Service Managers to parts clerks and yard employees.   Qualifications:   Must be computer literate, with knowledge in Word and Outlook. Must have knowledge of construction equipment. Ability to pass a drug screen. A customer friendly disposition and a safety first attitude. Ability to lift up to 50 pounds. Must possess a team orientated spirit. Must have a valid drivers license with a clean driving record.   In addition, an employee of this position must have the ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence when necessary.. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.   Work Environment:   While performing the duties of this job, the employee regularly works in a clean and well lit area with inside environmental conditions. The noise level in the work environment is usually moderate. There will be a substantial amount of incoming calls and walk through traffic from customers and co-workers which, as a result, will present interruptions in daily tasks throughout the day. This position may have to deal with difficult or irate customers, which can be challenging. However, the ability to resolve customers’ problems has the potential to be very rewarding. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands The physical demands described here are a representative of those that must be met by an employee to successfully perform the essential functions of this job. It will be a necessity use computers, keyboards, multi-line telephones, e-mail and other technology extensively in their work.   While performing the duties of this job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel; and talk and hear. The employee frequently is required to reach with hands and arms. The employee must occasionally lift, push, pull, and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Ahern Rentals, Inc. is an Equal Opportunity Employer                  

Branch Manager   Summary of Functions:   Responsibilities encompasses participation in the personnel processes of the branch staff, including, but not limited to hiring, supervision and evaluation of staff performance and identification of training needs, monitoring assets, maintaining awareness of under-utilized equipment, adherence to and interpretation of Ahern’s policies and procedures for staff members, managing and supervising branch personnel, creating and proposing procedures to the Vice President of Operations and evaluating methods to improve work flow, and regularly exercise discretion and independent judgment. This position requires the Manager to be primarily engaged in workflow supervision and methods, evaluation of branch operations procedures, and analysis to ensure appropriate overall operation.   Essential Duties and Responsibilities:   Branch Operations Managers are to ensure that Executive Management, Service, Parts, Sales, and other branch office staff have the tools and infrastructure to perform their job and that this infrastructure is kept in working order. This infrastructure includes, but is not limited to:   Communications/Feedback/Discipline Workstations Completion of daily tasks assigned to staff members Efficiency and expediency Follow through and follow-up Adequate staffing Controlling costs Review and analyze financial data   Managers are expected to develop mechanisms (within guidelines) for understanding and deploying Ahern’s practices to the benefit of the organization. Branch Operations Managers are expected but not limited to:   Promptly respond to accidents/incidents and properly conduct preliminary fact-finding investigations. Comply with monthly location safety meetings and ensure branch activity is conducted safely. Assign primary duties and daily tasks to subordinates. Assists in the completion of staff duties (i.e., writing contracts, dispatching, work orders and inventory, etc.) Have knowledge of operational duties as it relates to the various disciplines. Work with Service Manager to troubleshoot service repair issues, down equipment, ready-line equipment. Perform daily yard and office inspections. Follow security procedures, daily, to ensure the safety of staff members and to safeguard the branch against burglaries and/or vandalism. Inspect daily dispatch activities and prepare and plan for the following business day tasks. In the event an office or parts staff member is not available, the tasks and/or deadlines are to be addressed by the Branch Operations Manager. Work with the service and sales managers to promote and profit from the repair of customer owned equipment. Attend and participate in monthly Operation meetings held by the Vice President of Operations. Conduct branch meetings; cover important problematic areas and identify areas to be improved. Schedule workers according to business demands and economic climates. Ensure facilities are clean and organized. Establish guidelines, performance expectations, and goals for staff members. Provide feedback and periodically evaluate employee performance. Provide advice and counseling and/or instruction to staff members. Consult with Human Resources prior to executing disciplinary measures. Train, evaluate, and follow-up with employees. Manage multiple employees that work outside of the traditional office (i.e., mechanics, drivers, and couriers). Cooperate and work harmoniously with all levels of Management. Complete administrative functions (i.e., financials, time approvals, contracts, compliance questionnaire, bank deposits, cash drawers, counseling notices, track staff members’ attendance, etc.). Maintain current and accurate records and ensure safe and compliant work practices. Actively manage work progress and staff. Incorporate effective communication strategies among Service, Sales, Parts and Transportation. To demonstrate technical selling skills and product knowledge in all areas listed above that allows you to give effective presentation. Have a complete understanding of pricing, proposal procedures, and execute accordingly. Demonstrates the ability to carry on a business conversation with business owners and decision makers. Maximize all opportunities in the process of closing a sale and/or rental resulting from acquired new business. Consults and makes recommendations to prospects and clients of the various resources Ahern Rentals offers Required to drive company vehicle at times Perform other related duties incidental to the work described herein.   Branch operation managers are expected to have the ability to interact and cooperate with all company employees. Most of all build trust, value others, communicate effectively, drive execution, foster innovation, collaborate with others, make sound independent decisions, and demonstrate high integrity. Furthermore, maintain professional internal and external relationships that meet our core values.   Organizational Relationships:   Reports directly to the Vice President of Operations. Assists and coordinates activities with the President, Vice President of Operations, Sales, Service, Purchasing, and other managers in the company. Consult Human Resources, prior to organizing company-sponsored gatherings. Supervises office/clerical, Service Manager, Parts Manager or parts personnel, delivery and pick-up drivers, dispatchers, yardmen, and mechanics.   Qualifications:   Good communication skills A working knowledge of computer applications Ability to work well with people is essential Proficient telephonic communications required Competent in assessing customer needs and identifying positive areas of branch improvement and success opportunities Ability to work independently with solid time-management and organization skills. Good driving record Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)   Physical Demands:   Ability to communicate with customers, management, and other co-workers, both individually and in front of a group is crucial. Regular use of the telephone and e-mail for communication is essential.   Sitting, standing, walking, bending, squatting, driving, and talking for extended periods is common.   No heavy lifting is expected. Exertion of up to 10 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipments and rental equipment.   Good reasoning ability is required to solve a wide range of business problems. Able to apply statistical calculations, analysis of variance, and correlate techniques. As well as, understand and utilize financial reports and legal documents to conduct business.   Branch Operation Managers must possess the ability to be precise, interpret instructions and specifications, use and maintain tools and equipment, have knowledge of materials, verbally communicate needs of the department to upper management, possess an open-door philosophy with staff members and have computer literacy. Additionally, managers are expected to be able to effectively communicate with Ahern’s English speaking management, personnel, and customers verbally and in writing, i.e., be able to read, write, and speak English.  The degree of English fluency required of a Service Manager is that which allows you to effectively perform your job duties.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work Environment:   The job is performed in an office setting and occasionally outside in the field such as construction job sites, industrial plants, and traveling (by car and air) to and from customer accounts. Activities include indoor sporting events, formal dinners, outdoor sporting events, and mandatory training/meetings.   Compensation:   Branch operation managers’ salary structures are, initially, determined based on years of qualified experience, prior technical training, comparable Market pay (region), and size of the facility and job duties. This is an exempt-level position. A Branch Operations Manager’s duties require the performance of office, non-manual and manual work directly related to management policies and general business operations for Ahern Rentals.  If you find that you are not spending the majority (at least 51%) of your time performing these functions, you should immediately inform the Vice President of Operations.     Ahern Rentals’ concludes this notification of the essential functions as a Branch Operations Manager. Contact your Vice President of Operations with serious issues that arise. In the event you are dealing with employee/personnel related issues contact Human Resources.  

The qualified candidate must have good customer service skills to receive a high volume of phone calls and must be personable. Also, must be capable of multi-tasking. This position requires the candidate to take a hands on role in assisting the customers.   Essential Duties and Responsibilities:   May or may not include:   Resolves parts issues and conducts part transfers Request parts and supplies from internal departments and branch locations Receive orders and review for proper work order information including general ledger codes and approval signatures Stock delivered items and check shelves for appropriate inventory levels Prepare purchase orders as needed Check stock for outdated or damaged supplies Unload delivery truck Assign parts as requested by shop personnel Other duties or tasks may be assigned on an as-needed basis                                                                                                                                                 Organizational Relationships:   This employee will report to the locations Parts Manager and will communicate with mechanics frequently throughout the day. Occasionally, communication with Branch Operations Management is required.   Qualifications:   Must be able to operate a forklift One year of experience in parts background suggested Must be able to read English. Must be able to follow directions. Must be able to work basic computer functions. Must be able to maintain a safe, reasonably clean and organized work environment.           Physical Demands: While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, bend, crouch, or crawl. The employee is required to repeatedly stand, bend, lie down & kneel repeatedly walk, sit, talk, write and hear. The employee must frequently lift, push, pull, and/or move weights up to 60 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: While performing the duties of this job, the employee frequently works in a warehouse or office. The employee may be exposed to odors and is required to wear protective gear when exposed fumes, grease, oils, toxic or caustic chemicals. The noise level in the work environment is usually moderate to loud. Parts clerks typically work in repair shops or in office areas depending on the size of the facility. The work shops and offices are well lighted and ventilated. An employee of this position may be exposed to poor weather conditions, including extreme heat.

This position is responsible for the dispatch function, coordinating with drivers, shipping, receiving, and delivery truck services. Under direction, assists with the scheduling and routing of equipment deliveries; receives, logs and dispatches equipment and drivers timely for jobsite deliveries/pick-ups.   Essential Duties and Responsibilities:   May or may not include:   Dispatch drivers throughout local area Work closely with sales staff in scheduling deliveries and pick ups of equipment Answer incoming phone calls and provide excellent customer support Work with service department to keep trucks maintained Assign drivers deliveries according to delivery time. Dispatch oversized loads to out hauling companies. Communicate with customers/salesmen if delivery will be late, or specific drop off instructions. Communicate with stores about equipment in dispatch, but not assigned unit numbers, trying to be proactive on deliveries Communicate with stores for instructions when equipment to be delivered has problems Assign field service technicians to field repairs according to urgency and communicate with customers on what time the tech will arrive. Assign drivers pick up’s according to need of more deliveries/location/age of off rent /need of equipment type Communicate with customers on location of off-rented equipment. Maintain accurate record of driver logs Maintain accurate record of driver DVIR / making sure trucks are safe and maintained / repaired when needed Communicate with repair shops on repairs. Send in estimates for approval / request P.O. from owning store/issue P.O. to repair shop. Make sure all trucks remain legal/State inspection/DOT ready Make sure all drivers take at least a 30 minute lunch per 8 hour shift. Help transfer equipment between cities and communicate with other dispatch managers Keep drivers operational radio’s Assign on call for drivers and field service techs. Reassign when schedules change. Keep up with vacation requests/plan accordingly Manage overtime/Maintain 72 hr pick up’s or less Other duties or tasks may be assigned on an as-needed basis                                                 Organizational Relationships:   An employee of this position will communicate with the Branch Operations Manager almost daily. More frequently, communication with the counter, sales personnel and Class A,B & C drivers repeatedly throughout their shift. Occasionally, a dispatcher may need to contact the service department for follow up on equipment availability and may need to correspond with customers with information pertaining to late deliveries, scheduling conflicts, paperwork errors, etc.   Qualifications:   Must have a positive attitude and be able to handle changes and make quick sound decisions        Prefer experience in the rental industry. Knowledge of rental equipment. Knowledge of DOT Laws and regulation. Computer Literacy, knowledge of word and excel. Excellent customer service. Able to communicate and interact in a positive and professional manner.   Physical Demands:   Able to lift, push, or pull 50lbs, bend, stoop, squat, reach, kneel, use hands to finger, handle, or feel; and talk and hear. Sit and stand for long periods of time. It will be a necessity use computers, keyboards, multi-line telephones, e-mail and other technology extensively in their work. Specific vision abilities required by this job include close vision.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work Environment:   While performing the duties of this job, the employee regularly works in a clean and well lit area with inside environmental conditions. The noise level in the work environment is usually moderate. There will be a substantial amount of incoming calls and walk through traffic from co-workers which, as a result, will present interruptions in daily tasks throughout the day. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities encompasses participation in the personnel processes of the department staff, including, but not limited to hiring, supervision and evaluation of staff performance and identification of training needs, monitoring assets, maintaining awareness of under-utilized equipment, adherence to and interpretation of Ahern’s policies and procedures for staff members, managing and supervising department personnel, evaluating methods to improve work flow, and regularly exercise discretion and independent judgment. A Service Manager's duties require the performance of office, non-manual and manual work directly related to management policies and general business operations for Ahern Rentals. This position requires the Manager to be primarily engaged in workflow supervision and methods, evaluation of department procedures to ensure appropriate overall operation of their department.   Essential Duties and Responsibilities:   May or may not include: Oversees Service Department personnel. Complies with and enforces all shop safety rules. Follows proper accident procedures. Complies with monthly Location SMF. Conducts monthly Service Safety Meetings. Complies and works with the Warranty department on Warranty and Service Bulletin issues. Attends all Service Manager Conference Call Meetings and holds store-level meetings to relay the agenda. Involved in recruiting, interview, and new hire processes. Monitors all reports concerning rental and owned equipment and implements proper solutions to maintenance and service issues. Assists the Branch Manager in regulating and approving times. Ensures yard, shop, wash rack, and work areas are organized, clean, and neat. Holds weekly meetings with the Branch Manager and Parts Manager to address any issues and follow up. Walks yard and shop daily to ensure cleanliness and organization. Monitors all reports concerning rental and owned equipment. Under general direction, provides highly responsible technical and administrative work in ensuring compliance with Ahern Rentals company policies. Required to drive company vehicle at times Trains mechanics, wash and yard personnel on proper safety procedures for all aspects of their jobs. Including, but not limited to, the following: Filling out Scheduled Maintenance Forms (SMF) and rental tags. Using the computer and AS400 system (RentalMan). Assists with customer repairs and customer damage by creating work order quotes and job-site field repairs. Coordinates with the Sales Department. Trains Field Service mechanics on proper field service procedures including, but not limited to, the following: Stocking service trucks. Completing monthly service truck inventories. Maintains all field service calls. Ensures all vehicle files are current, organized, and in compliance with the Department of Transportation. Ensures mechanics fill out all paperwork correctly during equipment pre-delivery. Collects all pre-delivery paperwork from mechanics. Monitors daily yard lists as well as the next day’s rentals. Ensures the location is in compliance with all items addressed in the LMS. Other duties or tasks may be assigned on an as-needed basis.   Organizational Relationships:   Reports directly to the Branch Operations Manager. Consults the Branch Operations Manager, prior to organizing company-sponsored gatherings. Supervises the Service Department which includes washmen, yardmen, laborers, shop supervisors and field/shop mechanics. Communicates with the Parts Department frequently.   Qualifications: Good communication skills Working knowledge of computer applications Ability to work well with people is essential Proficient telephonic communications required Thorough knowledge of Hydraulic and electronic rental equipment and gas and diesel engines  Must have the ability to assist in trouble shooting repairs when needed Strong time management skills are required to ensure the productivity of the department. Good driving record Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days) Physical Demands:   Service Managers must be able to lift, push, or pull up to 25lbs. anything heavier would require assistance (machine or person). Bending, sitting, kneeling, standing, climbing, and stacking are essential functions of the position. Walking, stooping, bending kneeling will also be required to inspect subordinates work and the locations yard. A person in this position will be required to frequently read and write in English.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Work Environment:   Service Managers may work in hot, moist, steamy, cold, dry, and dusty environments This position is typically an indoor/outdoor position and can be in hazardous environments throughout the day so the ability to identify and avoid injury is needed.   Compensation:   A Service Manager's salary structure is, initially, determined based on years of qualified experience, prior technical training, comparable Market pay (region), and size of the facility and job duties. This is an exempt-level position.   Ahern Rentals’ concludes this notification of the essential functions as a Service Manager. Contact your Branch Manager with serious issues that arise. In the event you are dealing with employee/personnel related issues contact Human Resources.   Ahern Rentals, Inc. is an Equal Opportunity Employer             Service Manager/Full-time

Receives requests/inquiries from customers and provides information and price quotations to customers. Processes sales and rental orders and coordinates with other departments through to completion. This is an exempt-level position.   Essential Duties and Responsibilities:   As a Sales Representative with Ahern Rentals, you are responsible for all sales activities, from lead generation through closing in on an assigned area of responsibility. Develops and implements agreed upon marketing approach and plan which will meet business goals of expanding customer base. The Sales Representatives are expected to work within their sales support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals that are in line with Ahern’s vision and values.   Key functions that you are expected to posses and deliver may or may not include:                         To demonstrate technical selling skills and product knowledge in all areas listed above that allows you to give effective presentation. Have a complete understanding of pricing, proposal procedures, and execute accordingly. Regularly meet sales quotas and make conscious efforts to exceed sales quotas. Demonstrates the ability to carry on a business conversation with business owners and decision makers. Maximize all opportunities in the process of closing a sale and/or rental resulting from acquired new business. Consults and makes recommendations to prospects and clients of the various resources Ahern Rentals offers. Develops a database of qualified leads through referrals, telephone canvassing, face-to-face cold calling on business owners, and networking throughout your community. Works with the Credit Department to establish new accounts; assists customer in preparing and processing credit/financing arrangement paperwork. Participates in team meetings and team goal accomplishments. Creates and conducts effective proposal presentations to peer group to assist in identifying prospects, problematic sale strategies, and the effects of the problems. Responsible for sourcing and developing client relationships and follow-up on referrals. Demonstrates the ability to gather complete data to allow for efficient processing of a sale and/or rental. Ability to be on-time for appointments, meetings, and/or Company function to support networking processes. Required to drive company vehicle at times Adheres to all company policies and procedures. Other duties or tasks may be assigned on an as-needed basis   Along with key functions, your internal/external cooperation is needed. Sales Representatives must maintain contact with all clients, in the assigned area of responsibility, to ensure high levels of client satisfaction. The ability to interact and cooperate with all company employees is critical in allowing the sales team to reach full potential. Most of all build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, make sound sales decisions, and demonstrate high integrity. Furthermore, maintain professional internal and external relationships that meet our core values.   Organizational Relationships:   This position reports directly to the Sales Manager and also coordinates activities with Marketing, Accounting, and Inside Sales/Customer Service.   Qualifications:   Must have equipment rental experience Good communication skills Working knowledge of computer applications Ability to work well with people is essential Proficient telephonic communications required Competent in assessing customer needs and identifying sales opportunities Ability to work independently with solid time-management and organization skills Good driving record Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)   Physical Demands:   Ability to communicate with customers, management, and other co-workers, both individually and in front of a group is crucial. Regular use of the telephone and e-mail for communication is essential.   Sitting, standing, walking, driving, and talking for extended periods is common. Exertion (lift/push/pull) of up to 50 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipments and rental equipment.   Good reasoning ability is required to solve a wide range of business problems. Must be able to apply statistical calculations, analysis of variance, and correlate techniques and must be able to understand and utilize financial reports and legal documents to conduct business.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work Environment:   The job is performed outside in the field such as construction job sites, industrial plants, warehouses, traditional office settings, and traveling to and from customer accounts. Activities include indoor sporting events, formal dinners, and outdoor sporting events.   Ahern Rentals, Inc. is an Equal Opportunity Employer

Receives requests/inquiries from customers and provides information and price quotations to customers. Processes sales and rental orders and coordinates with other departments through to completion. This is an exempt-level position.   Essential Duties and Responsibilities:   As a Sales Representative with Ahern Rentals, you are responsible for all sales activities, from lead generation through closing in on an assigned area of responsibility. Develops and implements agreed upon marketing approach and plan which will meet business goals of expanding customer base. The Sales Representatives are expected to work within their sales support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals that are in line with Ahern’s vision and values.   Key functions that you are expected to posses and deliver may or may not include:                         To demonstrate technical selling skills and product knowledge in all areas listed above that allows you to give effective presentation. Have a complete understanding of pricing, proposal procedures, and execute accordingly. Regularly meet sales quotas and make conscious efforts to exceed sales quotas. Demonstrates the ability to carry on a business conversation with business owners and decision makers. Maximize all opportunities in the process of closing a sale and/or rental resulting from acquired new business. Consults and makes recommendations to prospects and clients of the various resources Ahern Rentals offers. Develops a database of qualified leads through referrals, telephone canvassing, face-to-face cold calling on business owners, and networking throughout your community. Works with the Credit Department to establish new accounts; assists customer in preparing and processing credit/financing arrangement paperwork. Participates in team meetings and team goal accomplishments. Creates and conducts effective proposal presentations to peer group to assist in identifying prospects, problematic sale strategies, and the effects of the problems. Responsible for sourcing and developing client relationships and follow-up on referrals. Demonstrates the ability to gather complete data to allow for efficient processing of a sale and/or rental. Ability to be on-time for appointments, meetings, and/or Company function to support networking processes. Required to drive company vehicle at times Adheres to all company policies and procedures. Other duties or tasks may be assigned on an as-needed basis   Along with key functions, your internal/external cooperation is needed. Sales Representatives must maintain contact with all clients, in the assigned area of responsibility, to ensure high levels of client satisfaction. The ability to interact and cooperate with all company employees is critical in allowing the sales team to reach full potential. Most of all build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, make sound sales decisions, and demonstrate high integrity. Furthermore, maintain professional internal and external relationships that meet our core values.   Organizational Relationships:   This position reports directly to the Sales Manager and also coordinates activities with Marketing, Accounting, and Inside Sales/Customer Service.   Qualifications:   Must have equipment rental experience Good communication skills Working knowledge of computer applications Ability to work well with people is essential Proficient telephonic communications required Competent in assessing customer needs and identifying sales opportunities Ability to work independently with solid time-management and organization skills Good driving record Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)   Physical Demands:   Ability to communicate with customers, management, and other co-workers, both individually and in front of a group is crucial. Regular use of the telephone and e-mail for communication is essential.   Sitting, standing, walking, driving, and talking for extended periods is common. Exertion (lift/push/pull) of up to 50 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipments and rental equipment.   Good reasoning ability is required to solve a wide range of business problems. Must be able to apply statistical calculations, analysis of variance, and correlate techniques and must be able to understand and utilize financial reports and legal documents to conduct business.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work Environment:   The job is performed outside in the field such as construction job sites, industrial plants, warehouses, traditional office settings, and traveling to and from customer accounts. Activities include indoor sporting events, formal dinners, and outdoor sporting events.   Ahern Rentals, Inc. is an Equal Opportunity Employer

Receives requests/inquiries from customers and provides information and price quotations to customers. Processes sales and rental orders and coordinates with other departments through to completion. This is an exempt-level position.   Essential Duties and Responsibilities:   As a Sales Representative with Ahern Rentals, you are responsible for all sales activities, from lead generation through closing in on an assigned area of responsibility. Develops and implements agreed upon marketing approach and plan which will meet business goals of expanding customer base. The Sales Representatives are expected to work within their sales support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals that are in line with Ahern’s vision and values.   Key functions that you are expected to posses and deliver may or may not include:                         To demonstrate technical selling skills and product knowledge in all areas listed above that allows you to give effective presentation. Have a complete understanding of pricing, proposal procedures, and execute accordingly. Regularly meet sales quotas and make conscious efforts to exceed sales quotas. Demonstrates the ability to carry on a business conversation with business owners and decision makers. Maximize all opportunities in the process of closing a sale and/or rental resulting from acquired new business. Consults and makes recommendations to prospects and clients of the various resources Ahern Rentals offers. Develops a database of qualified leads through referrals, telephone canvassing, face-to-face cold calling on business owners, and networking throughout your community. Works with the Credit Department to establish new accounts; assists customer in preparing and processing credit/financing arrangement paperwork. Participates in team meetings and team goal accomplishments. Creates and conducts effective proposal presentations to peer group to assist in identifying prospects, problematic sale strategies, and the effects of the problems. Responsible for sourcing and developing client relationships and follow-up on referrals. Demonstrates the ability to gather complete data to allow for efficient processing of a sale and/or rental. Ability to be on-time for appointments, meetings, and/or Company function to support networking processes. Required to drive company vehicle at times Adheres to all company policies and procedures. Other duties or tasks may be assigned on an as-needed basis   Along with key functions, your internal/external cooperation is needed. Sales Representatives must maintain contact with all clients, in the assigned area of responsibility, to ensure high levels of client satisfaction. The ability to interact and cooperate with all company employees is critical in allowing the sales team to reach full potential. Most of all build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, make sound sales decisions, and demonstrate high integrity. Furthermore, maintain professional internal and external relationships that meet our core values.   Organizational Relationships:   This position reports directly to the Sales Manager and also coordinates activities with Marketing, Accounting, and Inside Sales/Customer Service.   Qualifications:   Must have equipment rental experience Good communication skills Working knowledge of computer applications Ability to work well with people is essential Proficient telephonic communications required Competent in assessing customer needs and identifying sales opportunities Ability to work independently with solid time-management and organization skills Good driving record Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)   Physical Demands:   Ability to communicate with customers, management, and other co-workers, both individually and in front of a group is crucial. Regular use of the telephone and e-mail for communication is essential.   Sitting, standing, walking, driving, and talking for extended periods is common. Exertion (lift/push/pull) of up to 50 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipments and rental equipment.   Good reasoning ability is required to solve a wide range of business problems. Must be able to apply statistical calculations, analysis of variance, and correlate techniques and must be able to understand and utilize financial reports and legal documents to conduct business.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work Environment:   The job is performed outside in the field such as construction job sites, industrial plants, warehouses, traditional office settings, and traveling to and from customer accounts. Activities include indoor sporting events, formal dinners, and outdoor sporting events.   Ahern Rentals, Inc. is an Equal Opportunity Employer

Receives requests/inquiries from customers and provides information and price quotations to customers. Processes sales and rental orders and coordinates with other departments through to completion. This is an exempt-level position.   Essential Duties and Responsibilities:   As a Sales Representative with Ahern Rentals, you are responsible for all sales activities, from lead generation through closing in on an assigned area of responsibility. Develops and implements agreed upon marketing approach and plan which will meet business goals of expanding customer base. The Sales Representatives are expected to work within their sales support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals that are in line with Ahern’s vision and values.   Key functions that you are expected to posses and deliver may or may not include:                         To demonstrate technical selling skills and product knowledge in all areas listed above that allows you to give effective presentation. Have a complete understanding of pricing, proposal procedures, and execute accordingly. Regularly meet sales quotas and make conscious efforts to exceed sales quotas. Demonstrates the ability to carry on a business conversation with business owners and decision makers. Maximize all opportunities in the process of closing a sale and/or rental resulting from acquired new business. Consults and makes recommendations to prospects and clients of the various resources Ahern Rentals offers. Develops a database of qualified leads through referrals, telephone canvassing, face-to-face cold calling on business owners, and networking throughout your community. Works with the Credit Department to establish new accounts; assists customer in preparing and processing credit/financing arrangement paperwork. Participates in team meetings and team goal accomplishments. Creates and conducts effective proposal presentations to peer group to assist in identifying prospects, problematic sale strategies, and the effects of the problems. Responsible for sourcing and developing client relationships and follow-up on referrals. Demonstrates the ability to gather complete data to allow for efficient processing of a sale and/or rental. Ability to be on-time for appointments, meetings, and/or Company function to support networking processes. Required to drive company vehicle at times Adheres to all company policies and procedures. Other duties or tasks may be assigned on an as-needed basis   Along with key functions, your internal/external cooperation is needed. Sales Representatives must maintain contact with all clients, in the assigned area of responsibility, to ensure high levels of client satisfaction. The ability to interact and cooperate with all company employees is critical in allowing the sales team to reach full potential. Most of all build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, make sound sales decisions, and demonstrate high integrity. Furthermore, maintain professional internal and external relationships that meet our core values.   Organizational Relationships:   This position reports directly to the Sales Manager and also coordinates activities with Marketing, Accounting, and Inside Sales/Customer Service.   Qualifications:   Must have equipment rental experience Good communication skills Working knowledge of computer applications Ability to work well with people is essential Proficient telephonic communications required Competent in assessing customer needs and identifying sales opportunities Ability to work independently with solid time-management and organization skills Good driving record Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)   Physical Demands:   Ability to communicate with customers, management, and other co-workers, both individually and in front of a group is crucial. Regular use of the telephone and e-mail for communication is essential.   Sitting, standing, walking, driving, and talking for extended periods is common. Exertion (lift/push/pull) of up to 50 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipments and rental equipment.   Good reasoning ability is required to solve a wide range of business problems. Must be able to apply statistical calculations, analysis of variance, and correlate techniques and must be able to understand and utilize financial reports and legal documents to conduct business.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work Environment:   The job is performed outside in the field such as construction job sites, industrial plants, warehouses, traditional office settings, and traveling to and from customer accounts. Activities include indoor sporting events, formal dinners, and outdoor sporting events.   Ahern Rentals, Inc. is an Equal Opportunity Employer

Receives requests/inquiries from customers and provides information and price quotations to customers. Processes sales and rental orders and coordinates with other departments through to completion. This is an exempt-level position.   Essential Duties and Responsibilities:   As a Sales Representative with Ahern Rentals, you are responsible for all sales activities, from lead generation through closing in on an assigned area of responsibility. Develops and implements agreed upon marketing approach and plan which will meet business goals of expanding customer base. The Sales Representatives are expected to work within their sales support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals that are in line with Ahern’s vision and values.   Key functions that you are expected to posses and deliver may or may not include:                         To demonstrate technical selling skills and product knowledge in all areas listed above that allows you to give effective presentation. Have a complete understanding of pricing, proposal procedures, and execute accordingly. Regularly meet sales quotas and make conscious efforts to exceed sales quotas. Demonstrates the ability to carry on a business conversation with business owners and decision makers. Maximize all opportunities in the process of closing a sale and/or rental resulting from acquired new business. Consults and makes recommendations to prospects and clients of the various resources Ahern Rentals offers. Develops a database of qualified leads through referrals, telephone canvassing, face-to-face cold calling on business owners, and networking throughout your community. Works with the Credit Department to establish new accounts; assists customer in preparing and processing credit/financing arrangement paperwork. Participates in team meetings and team goal accomplishments. Creates and conducts effective proposal presentations to peer group to assist in identifying prospects, problematic sale strategies, and the effects of the problems. Responsible for sourcing and developing client relationships and follow-up on referrals. Demonstrates the ability to gather complete data to allow for efficient processing of a sale and/or rental. Ability to be on-time for appointments, meetings, and/or Company function to support networking processes. Required to drive company vehicle at times Adheres to all company policies and procedures. Other duties or tasks may be assigned on an as-needed basis   Along with key functions, your internal/external cooperation is needed. Sales Representatives must maintain contact with all clients, in the assigned area of responsibility, to ensure high levels of client satisfaction. The ability to interact and cooperate with all company employees is critical in allowing the sales team to reach full potential. Most of all build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, make sound sales decisions, and demonstrate high integrity. Furthermore, maintain professional internal and external relationships that meet our core values.   Organizational Relationships:   This position reports directly to the Sales Manager and also coordinates activities with Marketing, Accounting, and Inside Sales/Customer Service.   Qualifications:   Must have equipment rental experience Good communication skills Working knowledge of computer applications Ability to work well with people is essential Proficient telephonic communications required Competent in assessing customer needs and identifying sales opportunities Ability to work independently with solid time-management and organization skills Good driving record Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)   Physical Demands:   Ability to communicate with customers, management, and other co-workers, both individually and in front of a group is crucial. Regular use of the telephone and e-mail for communication is essential.   Sitting, standing, walking, driving, and talking for extended periods is common. Exertion (lift/push/pull) of up to 50 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipments and rental equipment.   Good reasoning ability is required to solve a wide range of business problems. Must be able to apply statistical calculations, analysis of variance, and correlate techniques and must be able to understand and utilize financial reports and legal documents to conduct business.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work Environment:   The job is performed outside in the field such as construction job sites, industrial plants, warehouses, traditional office settings, and traveling to and from customer accounts. Activities include indoor sporting events, formal dinners, and outdoor sporting events.   Ahern Rentals, Inc. is an Equal Opportunity Employer

Receives requests/inquiries from customers and provides information and price quotations to customers. Processes sales and rental orders and coordinates with other departments through to completion. This is an exempt-level position.   Essential Duties and Responsibilities:   As a Sales Representative with Ahern Rentals, you are responsible for all sales activities, from lead generation through closing in on an assigned area of responsibility. Develops and implements agreed upon marketing approach and plan which will meet business goals of expanding customer base. The Sales Representatives are expected to work within their sales support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals that are in line with Ahern’s vision and values.   Key functions that you are expected to posses and deliver may or may not include:                         To demonstrate technical selling skills and product knowledge in all areas listed above that allows you to give effective presentation. Have a complete understanding of pricing, proposal procedures, and execute accordingly. Regularly meet sales quotas and make conscious efforts to exceed sales quotas. Demonstrates the ability to carry on a business conversation with business owners and decision makers. Maximize all opportunities in the process of closing a sale and/or rental resulting from acquired new business. Consults and makes recommendations to prospects and clients of the various resources Ahern Rentals offers. Develops a database of qualified leads through referrals, telephone canvassing, face-to-face cold calling on business owners, and networking throughout your community. Works with the Credit Department to establish new accounts; assists customer in preparing and processing credit/financing arrangement paperwork. Participates in team meetings and team goal accomplishments. Creates and conducts effective proposal presentations to peer group to assist in identifying prospects, problematic sale strategies, and the effects of the problems. Responsible for sourcing and developing client relationships and follow-up on referrals. Demonstrates the ability to gather complete data to allow for efficient processing of a sale and/or rental. Ability to be on-time for appointments, meetings, and/or Company function to support networking processes. Required to drive company vehicle at times Adheres to all company policies and procedures. Other duties or tasks may be assigned on an as-needed basis   Along with key functions, your internal/external cooperation is needed. Sales Representatives must maintain contact with all clients, in the assigned area of responsibility, to ensure high levels of client satisfaction. The ability to interact and cooperate with all company employees is critical in allowing the sales team to reach full potential. Most of all build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, make sound sales decisions, and demonstrate high integrity. Furthermore, maintain professional internal and external relationships that meet our core values.   Organizational Relationships:   This position reports directly to the Sales Manager and also coordinates activities with Marketing, Accounting, and Inside Sales/Customer Service.   Qualifications:   Must have equipment rental experience Good communication skills Working knowledge of computer applications Ability to work well with people is essential Proficient telephonic communications required Competent in assessing customer needs and identifying sales opportunities Ability to work independently with solid time-management and organization skills Good driving record Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)   Physical Demands:   Ability to communicate with customers, management, and other co-workers, both individually and in front of a group is crucial. Regular use of the telephone and e-mail for communication is essential.   Sitting, standing, walking, driving, and talking for extended periods is common. Exertion (lift/push/pull) of up to 50 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipments and rental equipment.   Good reasoning ability is required to solve a wide range of business problems. Must be able to apply statistical calculations, analysis of variance, and correlate techniques and must be able to understand and utilize financial reports and legal documents to conduct business.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work Environment:   The job is performed outside in the field such as construction job sites, industrial plants, warehouses, traditional office settings, and traveling to and from customer accounts. Activities include indoor sporting events, formal dinners, and outdoor sporting events.   Ahern Rentals, Inc. is an Equal Opportunity Employer

Receives requests/inquiries from customers and provides information and price quotations to customers. Processes sales and rental orders and coordinates with other departments through to completion. This is an exempt-level position.   Essential Duties and Responsibilities:   As a Sales Representative with Ahern Rentals, you are responsible for all sales activities, from lead generation through closing in on an assigned area of responsibility. Develops and implements agreed upon marketing approach and plan which will meet business goals of expanding customer base. The Sales Representatives are expected to work within their sales support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals that are in line with Ahern’s vision and values.   Key functions that you are expected to posses and deliver may or may not include:                         To demonstrate technical selling skills and product knowledge in all areas listed above that allows you to give effective presentation. Have a complete understanding of pricing, proposal procedures, and execute accordingly. Regularly meet sales quotas and make conscious efforts to exceed sales quotas. Demonstrates the ability to carry on a business conversation with business owners and decision makers. Maximize all opportunities in the process of closing a sale and/or rental resulting from acquired new business. Consults and makes recommendations to prospects and clients of the various resources Ahern Rentals offers. Develops a database of qualified leads through referrals, telephone canvassing, face-to-face cold calling on business owners, and networking throughout your community. Works with the Credit Department to establish new accounts; assists customer in preparing and processing credit/financing arrangement paperwork. Participates in team meetings and team goal accomplishments. Creates and conducts effective proposal presentations to peer group to assist in identifying prospects, problematic sale strategies, and the effects of the problems. Responsible for sourcing and developing client relationships and follow-up on referrals. Demonstrates the ability to gather complete data to allow for efficient processing of a sale and/or rental. Ability to be on-time for appointments, meetings, and/or Company function to support networking processes. Required to drive company vehicle at times Adheres to all company policies and procedures. Other duties or tasks may be assigned on an as-needed basis   Along with key functions, your internal/external cooperation is needed. Sales Representatives must maintain contact with all clients, in the assigned area of responsibility, to ensure high levels of client satisfaction. The ability to interact and cooperate with all company employees is critical in allowing the sales team to reach full potential. Most of all build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, make sound sales decisions, and demonstrate high integrity. Furthermore, maintain professional internal and external relationships that meet our core values.   Organizational Relationships:   This position reports directly to the Sales Manager and also coordinates activities with Marketing, Accounting, and Inside Sales/Customer Service.   Qualifications:   Must have equipment rental experience Good communication skills Working knowledge of computer applications Ability to work well with people is essential Proficient telephonic communications required Competent in assessing customer needs and identifying sales opportunities Ability to work independently with solid time-management and organization skills Good driving record Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)   Physical Demands:   Ability to communicate with customers, management, and other co-workers, both individually and in front of a group is crucial. Regular use of the telephone and e-mail for communication is essential.   Sitting, standing, walking, driving, and talking for extended periods is common. Exertion (lift/push/pull) of up to 50 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipments and rental equipment.   Good reasoning ability is required to solve a wide range of business problems. Must be able to apply statistical calculations, analysis of variance, and correlate techniques and must be able to understand and utilize financial reports and legal documents to conduct business.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work Environment:   The job is performed outside in the field such as construction job sites, industrial plants, warehouses, traditional office settings, and traveling to and from customer accounts. Activities include indoor sporting events, formal dinners, and outdoor sporting events.   Ahern Rentals, Inc. is an Equal Opportunity Employer

This position is responsible for the dispatch function, coordinating with drivers, shipping, receiving and delivery truck services. Under direction, assists with the scheduling and routing of equipment deliveries; receives, logs and timely dispatches equipment and drivers for jobsite deliveries/pick-ups. Some Counter Person responsibilities expected. This is a non-exempt level position. Essential Duties and Responsibilities:May or may not include: Dispatch: Dispatch drivers throughout local City areas Work closely with sales staff in scheduling deliveries and pick ups of equipment Answer incoming phone calls and provide excellent customer support Work with service department to keep trucks maintained Assign drivers deliveries according to delivery time. Dispatch oversized loads to out hauling companies. Communicate with customers/salesmen if delivery will be late, or specific drop off instructions. Communicate with stores about equipment in dispatch, but not assigned unit numbers, trying to be proactive on deliveries. Communicate with stores for instructions when equipment to be delivered has problems. Assign field service technicians to field repairs according to urgency and communicate with customers on what time the tech will arrive. Assign drivers pick up’s according to need of more deliveries/location/age of off rent /need of equipment type Communicate with customers on location of off-rented equipment. Maintain accurate record of driver logs Maintain accurate record of driver DVIR / making sure trucks are safe and maintained / repaired when needed Communicate with repair shops on repairs. Send in estimates for approval / request P.O. from owning store/issue P.O. to repair shop. Make sure all trucks remain legal/State inspection/DOT ready Make sure all drivers take at least a 30 minute lunch per 8 hour shift. Help transfer equipment between cities and communicate with other dispatch managers Keep drivers operational radio’s Assign on call for drivers and field service techs. Reassign when schedules change. Keep up with vacation requests/plan accordingly Manage overtime/Maintain 72 hr pick up’s or less Counter: Assist our valued customers and outside sales representatives. Process cash, check, and credit card transactions Verification of identity of check and credit card customers Accurately open/close rental contracts Maintain logs of available and down equipment Credit Memos/Discounts Maintain call in phone logs and lost and/or stolen rental logs Coordinate pick-up and delivery of equipment Rates and all ancillary charges Filing, data entry, and retrieval of documents Work effectively with Sales department Other duties or tasks may be assigned on an as-needed basisOrganizational Relationships: An employee of this position will communicate with the Branch Operations Manager almost daily. More frequently, communication with the counter, sales personnel and Class A,B & C drivers repeatedly throughout their shift. Occasionally, a dispatcher may need to contact the service department for follow up on equipment availability and may need to correspond with customers with information pertaining to late deliveries, scheduling conflicts, paperwork errors, etc. Qualifications: Must have a positive attitude and be able to handle changes and make quick sound decisions Prefer experience in the rental industry. Knowledge of rental equipment. Knowledge of DOT Laws and regulation. Computer Literacy, knowledge of word and excel. Excellent customer service. Able to communicate and interact in a positive and professional manner.Physical Demands: Able to lift, push, or pull 50lbs, bend, stoop, squat, reach, kneel, use hands to finger, handle, or feel; and talk and hear. Sit and stand for long periods of time. It will be a necessity use computers, keyboards, multi-line telephones, e-mail and other technology extensively in their work. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ahern Rentals, Inc. is an Equal Opportunity Employer Counter/Dispatch/Full-time

To serve as a liaison between Outside Sales Representatives and customers. Develop and maintain current customer and new customer relationships while seeking to grow sales and gross profits through customer service excellence. An associate in this position must have knowledge of construction equipment such as forklifts, scissor lifts, lawnmowers, power washers, etc. is required. Up selling, probing, talent to build customer relationships, understanding various Industrial Markets, convention expertise, and clerical skills are necessary to perform this job. This is a non-exempt level position.   Essential Duties and Responsibilities:   May or may not include: Provide exceptional customer support via phone and email. Assist Outside Sales Team. Account Management for existing customer base. Identify and resolve customer problems and/or needs. Answer customer inquiries regarding new/existing contracts. Answer customer inquiries regarding equipment rates and delivery tracking. Data entry Filing Other duties or tasks may be assigned on an as-needed basis   Organizational Relationships:   Reports directly to their designated supervisor. Assists and coordinates activities with the Outside Sales Representatives and other managers in the company. Also communicates with Branch Management when necessary.   Qualifications: Must be self-motivated with high standards and without the need for constant supervision. Must have outstanding people-skills. Must accept constructive criticism. Must be able to work well under pressure and multitask efficiently Must have great attention to detail. Must work well in a team. Must have ability to work in an extremely fast paced environment . Must have Troubleshooting and problem solving skills. Must be able to spell, read, write, speak fluent English.   Physical Demands:   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. They include frequent sitting, standing, walking, frequent use of a keyboard and computer monitor. Talking for extended periods of time. No heavy lifting is expected, exertion (lift/push/pull) of up to 10 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment. Ability to communicate with customers, management, sales representatives and other co-workers. Regular use of the telephone and e-mail for communication is essential.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Work Environment:   The work place is a professional office environment with semi-casual dress requirements. You may experience moderate exposure to noise such as office printers, telephones, and light office traffic.  The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.            

The qualified candidate must have good customer service skills to receive a high volume of phone calls and must be personable. Also, must be capable of multi-tasking. This position requires the candidate to take a hands on role in assisting the customers.   Essential Duties and Responsibilities:   May or may not include:   Resolves parts issues and conducts part transfers Request parts and supplies from internal departments and branch locations Receive orders and review for proper work order information including general ledger codes and approval signatures Stock delivered items and check shelves for appropriate inventory levels Prepare purchase orders as needed Check stock for outdated or damaged supplies Unload delivery truck Assign parts as requested by shop personnel Other duties or tasks may be assigned on an as-needed basis                                                                                                                                                 Organizational Relationships:   This employee will report to the locations Parts Manager and will communicate with mechanics frequently throughout the day. Occasionally, communication with Branch Operations Management is required.   Qualifications:   Must be able to operate a forklift One year of experience in parts background suggested Must be able to read English. Must be able to follow directions. Must be able to work basic computer functions. Must be able to maintain a safe, reasonably clean and organized work environment.           Physical Demands: While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, bend, crouch, or crawl. The employee is required to repeatedly stand, bend, lie down & kneel repeatedly walk, sit, talk, write and hear. The employee must frequently lift, push, pull, and/or move weights up to 60 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: While performing the duties of this job, the employee frequently works in a warehouse or office. The employee may be exposed to odors and is required to wear protective gear when exposed fumes, grease, oils, toxic or caustic chemicals. The noise level in the work environment is usually moderate to loud. Parts clerks typically work in repair shops or in office areas depending on the size of the facility. The work shops and offices are well lighted and ventilated. An employee of this position may be exposed to poor weather conditions, including extreme heat. Ahern Rentals, Inc. is an Equal Opportunity Employer Parts Clerk/Full-time 

Are you an experienced Customer Service or Collections professional motivated to leverage a customer centric approach to assist home owners in a highly visible position?  LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, seeks an individual with a history of progressive experience delivering service that exceeds expectations in a growing and inspiring industry.   In this role, you will…   Perform financial interviews, create payment plans and discuss loss mitigation options with homeowners, in a call center environment Use an advanced telephony system Make decisions to resolve customer issues Navigate and enter data on a computer platform Provide exceptional customer service MINIMUM QUALIFICATIONS   Minimum of one year collections, loss mitigation or other mortgage/real estate related experience At least one year of telephone customer contact experience High school diploma or GED Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act Ability to learn rules, regulations, laws and methods of collection and skip tracing Excellent analytical, communication, and negotiating skills Ability to work well on a team and focus on results; adaptable and flexible Ability to structure a deal that serves the best interest of the organization, insurer, and client Solid PC experience and typing skills Ability to work in a structured environment Ability to use a dialer system to make/receive phone calls

Responsibilities encompasses participation in the personnel processes of the department staff, including, but not limited to hiring, supervision and evaluation of staff performance and identification of training needs, monitoring assets, maintaining awareness of under-utilized equipment, adherence to and interpretation of Ahern’s policies and procedures for staff members, managing and supervising department personnel, evaluating methods to improve work flow, and regularly exercise discretion and independent judgment. A Service Manager's duties require the performance of office, non-manual and manual work directly related to management policies and general business operations for Ahern Rentals. This position requires the Manager to be primarily engaged in workflow supervision and methods, evaluation of department procedures to ensure appropriate overall operation of their department.   Essential Duties and Responsibilities:   May or may not include: Oversees Service Department personnel. Complies with and enforces all shop safety rules. Follows proper accident procedures. Complies with monthly Location SMF. Conducts monthly Service Safety Meetings. Complies and works with the Warranty department on Warranty and Service Bulletin issues. Attends all Service Manager Conference Call Meetings and holds store-level meetings to relay the agenda. Involved in recruiting, interview, and new hire processes. Monitors all reports concerning rental and owned equipment and implements proper solutions to maintenance and service issues. Assists the Branch Manager in regulating and approving times. Ensures yard, shop, wash rack, and work areas are organized, clean, and neat. Holds weekly meetings with the Branch Manager and Parts Manager to address any issues and follow up. Walks yard and shop daily to ensure cleanliness and organization. Monitors all reports concerning rental and owned equipment. Under general direction, provides highly responsible technical and administrative work in ensuring compliance with Ahern Rentals company policies. Required to drive company vehicle at times Trains mechanics, wash and yard personnel on proper safety procedures for all aspects of their jobs. Including, but not limited to, the following: Filling out Scheduled Maintenance Forms (SMF) and rental tags. Using the computer and AS400 system (RentalMan). Assists with customer repairs and customer damage by creating work order quotes and job-site field repairs. Coordinates with the Sales Department. Trains Field Service mechanics on proper field service procedures including, but not limited to, the following: Stocking service trucks. Completing monthly service truck inventories. Maintains all field service calls. Ensures all vehicle files are current, organized, and in compliance with the Department of Transportation. Ensures mechanics fill out all paperwork correctly during equipment pre-delivery. Collects all pre-delivery paperwork from mechanics. Monitors daily yard lists as well as the next day’s rentals. Ensures the location is in compliance with all items addressed in the LMS. Other duties or tasks may be assigned on an as-needed basis.   Organizational Relationships:   Reports directly to the Branch Operations Manager. Consults the Branch Operations Manager, prior to organizing company-sponsored gatherings. Supervises the Service Department which includes washmen, yardmen, laborers, shop supervisors and field/shop mechanics. Communicates with the Parts Department frequently.   Qualifications: Good communication skills Working knowledge of computer applications Ability to work well with people is essential Proficient telephonic communications required Thorough knowledge of Hydraulic and electronic rental equipment and gas and diesel engines  Must have the ability to assist in trouble shooting repairs when needed Strong time management skills are required to ensure the productivity of the department. Good driving record Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days) Physical Demands:   Service Managers must be able to lift, push, or pull up to 25lbs. anything heavier would require assistance (machine or person). Bending, sitting, kneeling, standing, climbing, and stacking are essential functions of the position. Walking, stooping, bending kneeling will also be required to inspect subordinates work and the locations yard. A person in this position will be required to frequently read and write in English.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Work Environment:   Service Managers may work in hot, moist, steamy, cold, dry, and dusty environments This position is typically an indoor/outdoor position and can be in hazardous environments throughout the day so the ability to identify and avoid injury is needed.   Compensation:   A Service Manager's salary structure is, initially, determined based on years of qualified experience, prior technical training, comparable Market pay (region), and size of the facility and job duties. This is an exempt-level position.   Ahern Rentals’ concludes this notification of the essential functions as a Service Manager. Contact your Branch Manager with serious issues that arise. In the event you are dealing with employee/personnel related issues contact Human Resources.   Ahern Rentals, Inc. is an Equal Opportunity Employer             Service Manager/Full-time

Are you in the market for a fast-paced career that gives you the opportunity to utilize your excellent sales ability? We would love for you to join our team as an Outside Sales Representative. As a member of our sales team, you would have the opportunity to develop your own book of business by bringing in new customers to drive revenue while maintaining relationships with current ones. Our family culture, account based selling system and your highly developed interpersonal skills will allow you to become the trusted face of Ahern Rentals for customers wherever they need you. Responsibilities: Build long lasting relationships with customers in your book of business, and Ahern staff Forecast sales, develop “out of the box” sales strategies and evaluate their effectiveness Meet/Exceed personal and team sales goals Entertain customers after hours Manage all aspects of a book of business Identify and grow new business Sell products from the Ahern family of companies (Snorkel, Xtreme, Cubes, etc…) Constantly strive for personal and professional improvement Expectations: Be on a jobsite at 6:30am Must be people oriented, focused, sales driven, and a team player Have and develop a plan to achieve the required number of sales calls per day, with the ability to organize and prioritize your own work schedule Attend weekly sales meetings, prepared to discuss customers and jobsites Organize and attend after hours entertainment Manage your book of business Manage an AOR “Area of Responsibility”; an assigned area where you will track, document current projects, and share this information with your team. Job Description: Grow & Manage a Book of Business 1) Prospect and lead generation 2) Planning and scheduling your day/week/month 3) Cold calling customers 4) Qualify and determine “why customers buy?” 5) Develop sales strategies and communicate with internal team 6) Close new accounts 7) Maintain customer relationships: pricing, collections, provide job lists, after hours entertainment, trade association events, etc… Managing an “Area of Responsibility.” (AOR) Be aware of all existing and upcoming work Complete and share a job card on all Jobs in your AOR Assist other reps in capturing revenue Experience: 2- years of consistent construction related sales experience. Proven time management skills Proven ability to prospect for new customers Experience in a leadership role (On a project or as profession). Proven ability to acquire new customers Requirements: Excellent Communication Skills Must have a valid driver’s license and provide a DOL driving record (Abstract) Must be able to pass a drug test within 30 days of employment Basic computer skills must be proficient with Microsoft Office Job Type: Full-time

Are you in the market for a fast-paced career that gives you the opportunity to utilize your excellent sales ability? We would love for you to join our team as an Outside Sales Representative. As a member of our sales team, you would have the opportunity to develop your own book of business by bringing in new customers to drive revenue while maintaining relationships with current ones. Our family culture, account based selling system and your highly developed interpersonal skills will allow you to become the trusted face of Ahern Rentals for customers wherever they need you. Responsibilities: Build long lasting relationships with customers in your book of business, and Ahern staff Forecast sales, develop “out of the box” sales strategies and evaluate their effectiveness Meet/Exceed personal and team sales goals Entertain customers after hours Manage all aspects of a book of business Identify and grow new business Sell products from the Ahern family of companies (Snorkel, Xtreme, Cubes, etc…) Constantly strive for personal and professional improvement Expectations: Be on a jobsite at 6:30am Must be people oriented, focused, sales driven, and a team player Have and develop a plan to achieve the required number of sales calls per day, with the ability to organize and prioritize your own work schedule Attend weekly sales meetings, prepared to discuss customers and jobsites Organize and attend after hours entertainment Manage your book of business Manage an AOR “Area of Responsibility”; an assigned area where you will track, document current projects, and share this information with your team. Job Description: Grow & Manage a Book of Business 1) Prospect and lead generation 2) Planning and scheduling your day/week/month 3) Cold calling customers 4) Qualify and determine “why customers buy?” 5) Develop sales strategies and communicate with internal team 6) Close new accounts 7) Maintain customer relationships: pricing, collections, provide job lists, after hours entertainment, trade association events, etc… Managing an “Area of Responsibility.” (AOR) Be aware of all existing and upcoming work Complete and share a job card on all Jobs in your AOR Assist other reps in capturing revenue Experience: 2- years of consistent construction related sales experience. Proven time management skills Proven ability to prospect for new customers Experience in a leadership role (On a project or as profession). Proven ability to acquire new customers Requirements: Excellent Communication Skills Must have a valid driver’s license and provide a DOL driving record (Abstract) Must be able to pass a drug test within 30 days of employment Basic computer skills must be proficient with Microsoft Office Job Type: Full-time