50 Customer Service jobs

Welcome to one of the most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing  your life's best work.(sm)   This service model simplifies the way consumers and their families engage in health care - clears the confusion, enables access to the right care, helps ensure the right care decisions are made and makes health care more affordable.  The  Customer Service Care Coordinator  is responsible for providing compassionate customer service and issue resolution to our members. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries. This role is responsible for coordination of member navigation plans with health plan clinical and non-clinical staff supporting members enrolled in DSNP benefits including members, or families with members, identified as having complex illness.    Primary Responsibilities: Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers Serve as a single point of contact for the customer and form a strong relationship to support them Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience Respond to and own consumer inquiries and issues Conduct proactive research on assigned member accounts to identify service issues Identify gaps in processes and work closely with other departments for process improvement Provide education and status on previously submitted pre-authorizations or pre-determination requests Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance  This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.   You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.   Required Qualifications: High School Diploma or GED (or higher) 4+ years combined education and/or volunteer, internship or work experience including one of the following: High school diploma or GED and 4+ years experience in customer service, coaching, or guiding internal or external customers Associate’s degree and 2+ years experience in customer service, coaching, or guiding internal or external customers Bachelor’s degree (or higher) and 6+ months experience in customer service, coaching, or guiding internal or external customers    Preferred Qualifications: Undergraduate Degree Experience in health care/insurance environment (familiarity with medical terminology ,  health plan documents, or benefit plan design) Experience in social work, behavioral health, disease prevention, health promotion and behavior change  (working with vulnerable populations) Sales or account management experience   Careers at UnitedHealthcare Community & State . Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV / AIDS and high - risk pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do  your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.     Job Keywords: customer service, call center, advocate, healthcare, benefits, UHG, UHC, CSR, health care, phone support, concierge, coaching  

CASE MANAGER - WASHINGTON, DC - EOT JOB DESCRIPTION:  The Case Manager is responsible for overseeing a case load of education-ready customers and provide assessment, coaching and resource referral for barriers to education, training, and employment. The Case Manager will develop strong relationships with community partners to provide resources for barrier removal to achieve successful customer occupational training, certifications, and ultimately, job placement. Our work environment is fast-paced, high-volume and performance-based.  As such, Case Managers are expected to meet monthly individual and team benchmark goals servicing a caseload of 60-70 customers. Monthly Commission available to Case Managers who meet benchmark requirements.  DUTIES / RESPONSIBILITIES: Coaches individuals to help them understand and overcome extreme personal, social, or behavioral problems affecting their educational, vocational, financial and career goals. Gathers information on work history, educational background, experience and interests to assists customers with the development of Individual Responsibility Place to include personal customer goals, career goals, and job readiness needs. Assists customers in developing a structured education search strategy that integrates an optimal mix of educational and vocational training participation  Facilitates orientations for Case Management Department including motivational coaching Monitors customer progress of career and education goals and documents customer progress information in electronic case management database weekly Maintain hardcopy case files for each customer within caseload to include updating customer documentation within the file at least once per week. Documents all customer interactions weekly and updates Detailed Individual Responsibility plans regularly. Prepares weekly and monthly reports related to assigned caseload using tracking Excel spreadsheet Ensures customer job readiness compliance by maintaining weekly outreach contact with all customers to ensure attendance in programs and to provide intensive support Coordinates with other agencies to assist customers with barriers to program engagement and make appropriate referrals Assists and refers customers to educational, training, employment and other supportive resources Maintains positive working relationships with customers and staff Assists customers in identifying in-demand occupations and career ladders Identifies qualified candidates for open job orders generated by Account Management Team Supports customer during transition into the first few months of employment Provide financial coaching and goals tracking to customers using Change Machine software database Positive Attitude, Results Driven, Adaptive to Change Demonstrates ability to be empathetic and firm Monitors customer service delivery and response time Conducts home visits as a form of re-engagement  Maintains dignity and confidentiality of customer information Performs other duties as assigned.  ​ QUALIFICATIONS: Commitment to driving extraordinary customer experiences, with demonstrated ability to drive improved outcomes for customers and the business Bachelor’s Degree in career services, business administration, psychology or related field2 - 5 years prior experience with case management, social work or related work. Strong administrative experience with attention to detail, time management, and extreme organization Strong verbal, written, and nonverbal business communication skills with a compassionate and professional tone Demonstrated success managing a large volume of electronic data, hard copy documentation and ability to organize filing system weekly Ability to manage and secure confidential information at all times Ability to organize, document, and distribute company monies with absolute precision  Successful experience working with the public in a positive and professional manner at all times Ability to be empathetic while setting measurable targets for customers Desire to work with a diverse population of customers with varying needs and high barriers to employment Ability to identify resources and connect them to clients as necessary Proven record of achieving and exceeding performance benchmarks Proficient at using Microsoft Office and database programs Knowledge of Salesforce a plus   WHAT YOU'LL LOVE ABOUT US: We are more than just work here...we have fun too while making a difference in the communities we serve! (company picnics, walk for a cause, holiday parties, green and wellness initiatives and much much more! Competitive wages for high performance Paid Holidays PTO (15 days to start) Profit sharing Tuition reimbursement  Summer Friday’s Medical/Vision/ Dental Employer Paid Life Insurance 401k Retirement Accounts Employee Referral Bonus Employee Assistance Programs And many more!   ABOUT US: Grant Associates is a national, award-winning workforce development company. Since opening our doors in 1997, we have collaborated with government agencies to develop workforce programs and solutions that advance job seekers, businesses and local economies, all with exceptional results. Working under contract with federal, state and local agencies, Grant Associates has served more than 20,000 companies and helped more than 100,000 people define realistic goals, further their education and training, find jobs and embark on new career paths. *Equal Opportunity Employer                                                                                                                                   

Account Manager - Russian, Arabic, Chinese or Spanish Speaking ABOUT US: Grant Associates is a national, award-winning workforce development company. Since opening our doors in 1997, we have collaborated with government agencies to develop workforce programs and solutions that advance job seekers, businesses and local economies, all with exceptional results. At Grant Associates, we know every community’s workforce needs are unique. With proven models and in active partnership with government, Grant Associates’ mission is to tailor solutions that build workforce capacity, proving over the past two decades that our approach helps a community reach its potential. Working under contract with federal, state and local agencies, Grant Associates has served more than 20,000 companies and helped more than 100,000 people define realistic goals, further their education and training, find jobs and embark on new career paths. The Account Manager  works with Adult and Dislocated Worker Career Seekers to develop job readiness skills which will enable them to secure and maintain gainful employment that will lead to a career.  The Account Manager/Job Developer also assist the Business Service Manager and Career Advisors with building strong business relationships with Montgomery County employers to create career fairs and employment opportunities. QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RESPONSIBILITIES: • Develop and maintain relationships with employers to generate job opportunities for our Career seekers • Work closely with Career Advisors to determine the types of jobs that match the skills and qualifications of our Career Seekers. • Market job opportunities to Career Seekers through one-on-one meetings and on-site recruitment events • Assist the Career Seekers with the development of personal goals and job readiness (Individual Employment Plan) which addresses potential barriers to employment and how to overcome them. • Provide Career Seekers with self-directed employment referrals to companies that are hiring • Coordinate with other agencies to assist clients and make appropriate referrals to address employment barriers. • Network with community resources to provide services to address specific barriers customers must overcome to accomplish their employment goals. • Consult with other staff, to promote customer goals and career related needs that will lead to self-sustainability • Follow-up with Career Seekers who are not attending job interviews as required and provide support to ensure compliance. • Enter all contacts with customers in MWE. Enter all services and make certain that all services have a case note attached. • Print all case notes for the customers file. • Enter services provided to the Career Seekers the same day or within 7 days of providing the services. • File all documents related to services provided in the customers file, in the correct section of the file. • Monitor and record Career Seekers progress to ensure that goals and objectives are met. • Assist with maintaining hard copy case files, including documentation such as Career Seekers' personal information, eligibility and employment documents. • Provide Career Seekers with labor market information that will help them to make better decisions about their select careers. • Work with the Business Service Manager to develop 5-week On the Job Training (OJT) opportunities with local business and employers for Career Seekers to gain employment experience and build their resume. • Work with the Business Service Manager to hosts employment workshops to assist Career Seekers with completing job applications, resume writing, how to dress for success and practice interviews. • Call and email Career Seekers with un-subsidized employment opportunities as well as On the Job Training (OJT) opportunities. • Provide Career Seekers with one on one pre-employment orientation before job placement. • Match employment with training opportunities to provide Career Seekers with better career opportunities. • Stay on top of all industries that are hiring and learn the needs of the customers by working closely with the Career Advisors, Trainer and Business Service Manager. • Share employment information with the Youth Program Account Manager and work closely together with employers to provided effective service to the employers and our Career Seekers. WORK AND EDUCATION EXPERIENCE REQUIREMENTS Bachelor’s Degree in communications, management or related field Successful experience in meeting goals in a high volume sales environment Ability to thrive in a performance-driven business setting and consistently meet goals Demonstrated successful experience presenting in front of large groups Superior Communications skills in writing and orally Demonstrated ability to collaborate with a team Strong organizational skills Exceptional sales skills with a demonstrated ability to generate leads, close deals and deliver results Critical and creative thinking skills Demonstrated ability to lead and direct team activities Proficiency with Microsoft Office, CRM applications and online sourcing tools SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities associated with this position. LANGUAGE SKILLS Ability to read, analyze, and interpret general periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports to business leaders, managers and staff.   Ability to speak effectively before managers, staff and customers. MATHEMATICAL AND REASONING SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, and volume. Ability to apply concepts of basic algebra and geometry.   Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND ABILITIES Ability to apply knowledge of current research and theory in specific field.  Ability to establish and maintain effective working relationships with employees, businesses and community.  Ability to communicate clearly and concisely both in oral and written form.  Ability to perform duties with awareness and in accordance with the organization's policies and applicable laws. PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; occasionally walk and stand.   Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.  The employee is required to be able to hear conversations in quiet environments. WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works inside.  The employee must be able to meet deadlines with severe time constraints.  The employee may work extended work hours while performing the duties of this job.  The noise level in the work environment is moderate. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position.  Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Associate- Career Advisement JOB DESCRIPTION: The Associate supports the career advisement department through administrative tasks and customer service re-engagement. DUTIES / RESPONSIBILITIES: Assists with the daily morning and afternoon career advisement services conducted for new customers. Reengages client customers to confirm appointments, market employment opportunities, or acquire employment feedback. Manages and confirms clients for training, client assessments, and individual career advisement sessions. Reviews resumes and assists candidates in preparing or revising resumes Accompanies Account Managers to offsite events at Community Partner locations  or other Workforce1 locations to facilitate intake services. Input data into database of services and outcomes of candidate engagement. QUALIFICATIONS: Associate or College degree preferred in related field or equivalent experience working with special populations Minimum 1-2 years’ experience in the administrative role or  social services, human resources, teaching or advisement fields Proficiency in Microsoft Office and ability to type minimum of 40 wpm  Excellent verbal and written communication skills Ability to work well in a fast-paced environment Experience working in a performance metric/results-oriented environment

The Senior Project Manager is responsible for the successful delivery of large-scale client engagements and/or multiple smaller engagements across multiple accounts. This will include establishing a consistent delivery methodology on accounts to which he/she is assigned, implementing industry accepted best practices, and overall helping to shape the direction and tenor of accounts to which he/she is assigned from a delivery standpoint. This role will grow as the needs of the business grow. Specific responsibilities include but are not limited to the following: Strong interpersonal and problem-solving skills, with ability to sell solutions to senior management within a client organization Strong written and oral communication and presentation skills (able to lead client meetings with senior personnel; able to create and deliver persuasive presentations, etc.) Able to effectively lead and motivate large multi-disciplinary project teams Able to effectively manage project/program P&L (which requires a comprehensive understanding of financial and operational metrics and levers) Work with the Group Director, Project Management and other Interactive delivery team members on process improvements, and other initiatives designed to improve the effectiveness and quality of Interactive delivery within the agency Able to build strong relationships within client organizations through quality work and thought leadership Able to manage multiple projects as one cohesive client program; creating efficiencies and economies for both client and Agency Able to effectively balance client s needs and priorities with Agency needs and priorities; able to influence client decisions Able to work effectively with partners to deliver an overall solution to the client Strong project management skills and experience, including: Budget/schedule development and management/oversight, Resource management and forecasting, Task and delivery management, Risk identification and management, leadership, teambuilding, and team management Demonstrated ability to apply concepts in strategy, marketing, advertising, e-business, media, and brand management Strong Negotiation skills (especially contract negotiations) with both clients and partners Experience with process definition and the ability to define solutions that will generate measurable results for the client Experience in internet development and/or software and system development Bachelor's degree required Specific knowledge and skills include but are not limited to the following: Manage client expectations and communications flow as it relates to production and internal project team Clearly represent the team's consensus in all client communications Define and manage team expectations regarding scope of work and responsibilities Review drafts of deliverables with team Ensure client approvals and sign-offs on all major deliverables Directing delivery team members, developing and managing project/program schedules, scope and budgets (including project P&Ls) Manage scope including identifying issues and notifying clients Managing resource allocation and utilizations Identifying and mitigating project/program risks Thought leadership, advocating our clients 's philosophy both internally and externally Leadership in developing new agency processes Negotiating and resolving high level client issues Foster cross disciplinary communications on all levels

As part of our team, you would be responsible for working with homeowners in storm damaged areas to generate leads for contracts. You will have outstanding growth and earnings potential here at Dynasty Building Solutions. Our commission is in the top tier within the industry. You will be provided with full training while in the field earning from day one. If you have the drive to succeed in a dynamic Team role, then we have the opportunity that will exceed your that is looking for a great career rather than a job? Here is what we offer you: -100% training in the office and in the field. -We will show you a proven and successful presentation that will be the key to your success in the home improvement industry. -Highest paid commission in the industry. -Ladder, tablet, computer and cell phone. -Quick promotion for top performers. -Our Project Managers are making an average of $1000-$3000 per week with (base pay included). Weekly pay. -Organized demographics to reduce drive time, leads are target marketed through neighborhoods. -Benefits package with Health, Dental, and 401k . Qualifications and Skills : Basic computer skills Ability to climb on a a roof Reliable transportation with a clean driving record Excellent time management skills.

As part of our team, you would be responsible for working with homeowners in storm damaged areas to generate leads for contracts. You will have outstanding growth and earnings potential here at Dynasty Building Solutions. Our commission is in the top tier within the industry. You will be provided with full training while in the field earning from day one. If you have the drive to succeed in a dynamic Team role, then we have the opportunity that will exceed your that is looking for a great career rather than a job? Here is what we offer you: -100% training in the office and in the field. -We will show you a proven and successful presentation that will be the key to your success in the home improvement industry. -Highest paid commission in the industry. -Ladder, tablet, computer and cell phone. -Quick promotion for top performers. -Our Project Managers are making an average of $1000-$3000 per week with (base pay included). Weekly pay. -Organized demographics to reduce drive time, leads are target marketed through neighborhoods. -Benefits package with Health, Dental, and 401k . Qualifications and Skills : Basic computer skills Ability to climb on a a roof Reliable transportation with a clean driving record Excellent time management skills.

As part of our team, you would be responsible for working with homeowners in storm damaged areas to generate leads for contracts. You will have outstanding growth and earnings potential here at Dynasty Building Solutions. Our commission is in the top tier within the industry. You will be provided with full training while in the field earning from day one. If you have the drive to succeed in a dynamic Team role, then we have the opportunity that will exceed your that is looking for a great career rather than a job? Here is what we offer you: -100% training in the office and in the field. -We will show you a proven and successful presentation that will be the key to your success in the home improvement industry. -Highest paid commission in the industry. -Ladder, tablet, computer and cell phone. -Quick promotion for top performers. -Our Project Managers are making an average of $1000-$3000 per week with (base pay included). Weekly pay. -Organized demographics to reduce drive time, leads are target marketed through neighborhoods. -Benefits package with Health, Dental, and 401k . Qualifications and Skills : Basic computer skills Ability to climb on a a roof Reliable transportation with a clean driving record Excellent time management skills.

Security Officer   Responsibilities Provides security services for a safe environment for employees and visitors Have excellent integrity and demonstrate good moral character and initiative May assist with support of front desk Enter data in program systems Exhibits a personality that demonstrates interpersonal skills to relate will with customers, staff, and managers Works with the public who visit centers by Greeting customers/guest Secures in-office premises and personnel by patrolling office space, inspects rooms and equipment Adheres to company service and operating standards Ensures smooth foot traffic flow by directing customers to appropriate areas and identify any irregularities Removes disruptive customers and/or be a point of contact for 911, police, and/or emergency Challenge unauthorized visitors and escort them to appropriate exits, rooms or classes Enforces order and regulations for the facility Immediately responds to emergencies to provide necessary assistance to employees and customers Contributes to team effort by accomplishing related tasks Protect the company’s assets relative to theft, assault, fire and other safety issues Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations Responds to manager and/or employee requests to intervene with difficult personnel/customers Maintains safety by walking halls and observing behavior of others Performs other duties as assigned. Work and Education Experience Requirements High school diploma or GED Basic computer knowledge 18+ years of age Knowledge of security operations and procedures Corporate security experience and license Ability to work independently as well as collaboratively with others ABOUT US: Grant Associates is a national, award-winning workforce development company. Since opening our doors in 1997, we have collaborated with government agencies to develop workforce programs and solutions that advance job seekers, businesses and local economies, all with exceptional results. At Grant Associates, we know every community’s workforce needs are unique. With proven models and in active partnership with government, Grant Associates’ mission is to tailor solutions that build workforce capacity, proving over the past two decades that our approach helps a community reach its potential. Working under contract with federal, state and local agencies, Grant Associates has served more than 20,000 companies and helped more than 100,000 people define realistic goals, further their education and training, find jobs and embark on new career paths.  QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities associated with this position. LANGUAGE SKILLS Ability to read, analyze, and interpret general periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports to business leaders, managers and staff.   Ability to speak effectively before managers, staff and customers.  MATHEMATICAL AND REASONING SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, and volume. Ability to apply concepts of basic algebra and geometry.   Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND ABILITIES Ability to apply knowledge of current research and theory in specific field.  Ability to establish and maintain effective working relationships with employees, businesses and community.  Ability to communicate clearly and concisely both in oral and written form.  Ability to perform duties with awareness and in accordance with the organization's policies and applicable laws. PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk.   Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.  The employee is required to be able to hear conversations in quiet environments. WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works inside.  The employee must be able to meet deadlines with severe time constraints.  The employee may work extended work hours while performing the duties of this job.  The noise level in the work environment is moderate. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position.  Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

ABOUT US: Grant Associates is a national, award-winning workforce development company. Since opening our doors in 1997, we have collaborated with government agencies to develop workforce programs and solutions that advance job seekers, businesses and local economies, all with exceptional results. At Grant Associates, we know every community’s workforce needs are unique. With proven models and in active partnership with government, Grant Associates’ mission is to tailor solutions that build workforce capacity, proving over the past two decades that our approach helps a community reach its potential. Working under contract with federal, state and local agencies, Grant Associates has served more than 20,000 companies and helped more than 100,000 people define realistic goals, further their education and training, find jobs and embark on new career paths.  QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsibilities Provides security services for a safe environment for employees and visitors Have excellent integrity and demonstrate good moral character and initiative Exhibits a personality that demonstrates interpersonal skills to relate well with customers staff and managers Works with the public who visit centers by Greeting customers/guest Secures in-office premises and personnel by patrolling office space, inspects rooms and equipment Adheres to company service and operating standards Ensures smooth foot traffic flow by directing customers to appropriate areas and identify any irregularities Removes disruptive customers and/or be a point of contact for 911, police, and/or emergency Challenge unauthorized visitors and escort them to appropriate exits, rooms or classes Enforces order and regulations for the facility Immediately responds to emergencies to provide necessary assistance to employees and customers Contributes to team effort by accomplishing related tasks May assist with support of front desk Protect the company’s assets relative to theft, assault, fire and other safety issues Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations Responds to manager and/or employee requests to intervene with difficult personnel/customers Maintains safety by walking halls and observing behavior of others Performs other duties as assigned. Work and Education Experience Requirements High school diploma or GED Basic computer knowledge 18+ years of age Knowledge of security operations and procedures Corporate security experience and license Ability to work independently as well as collaboratively with others SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities associated with this position. LANGUAGE SKILLS Ability to read, analyze, and interpret general periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports to business leaders, managers and staff.   Ability to speak effectively before managers, staff and customers.  MATHEMATICAL AND REASONING SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, and volume. Ability to apply concepts of basic algebra and geometry. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND ABILITIES Ability to apply knowledge of current research and theory in specific field.  Ability to establish and maintain effective working relationships with employees, businesses and community.  Ability to communicate clearly and concisely both in oral and written form.  Ability to perform duties with awareness and in accordance with the organization's policies and applicable laws. PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk.   Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.  The employee is required to be able to hear conversations in quiet environments. WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works inside.  The employee must be able to meet deadlines with severe time constraints.  The employee may work extended work hours while performing the duties of this job.  The noise level in the work environment is moderate. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position.  Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Client Service Representative Primeritus provides some of the nation’s largest lenders, outsourced management services. We bring a fully integrated approach to repossession management solutions. A career with Primeritus connects you to great opportunity to achieve professional success. Job DescriptionGather information from clients and place accounts for repossession, operating within the scope of applicable laws and regulations and in a manner that represents professionalism and that does not jeopardize the integrity of the company. Provide updated account information to the lender. Gather pertinent information from clients to place accounts for repossession. Forward account information to field representatives based on territory coverage. Conduct account research when field representatives are unable to locate collateral based on account placement information. Contact client immediately upon repossession of collateral.  Forward condition report, personal property inventory form and photos as required to client in a timely manner. Forward impound and personal property notice to the proper parties as necessary. Communicate the status of accounts verbally and in writing to clients as necessary. Maintain account consignments, closing as necessary and updating statuses as required. Account for costs and charges to clients, correctly and thoroughly, while monitoring company expense. Serve as point of contact to client, providing any requested services and information.  Job Qualifications 1-2 years of Customer service or Industry-related experience. Ability to type a minimum of 30-40 wpm. Strong written and verbal communication skills; professional presentation. Ability to multi –task. Computer savvy / proficient with basic Windows software. Microsoft office experience (Word, Excel, and Outlook). High School diploma or equivalent, some college level education preferred. Knowledge of applicable collateral repossession laws and regulations preferred. Knowledge of collateral repossession procedures, forms and credit reports preferred.  Primeritus Financial Services is An Equal Opportunity Affirmative Action Employer. 

Inbound Sales Representative “If you have an amazing personality and want to make great money working at an amazing company then keep reading!” OneTouch Direct is growing and we are looking to hire hundreds of qualified candidates to join our team at our Tampa team.   We have an amazing compensation package with average agents making $17-18hr and our highest performers making upwards of $24hr!   We are looking for hungry sales agents that exhibit great attitude and customer experience. Salary: Base + Commission What's in it for me? Paid training Hourly pay Commission Can earn 6 checks a month! Hot Inbound leads A friendly work environment Personal growth Benefits, including PayActiv Thorough Background check and Drug Screen Required OTD is an Equal Opportunity Employer m/f/d/v and a Drug Free Workplace How do you start the journey to success? · Apply directly through Indeed. We look forward to meeting you soon! Job Type: Full-time Salary: $35,000.00 to $60,000.00 /year

Are you a motivated and driven individual? Our growing company is seeking Telesales Representatives to become part of the OneTouch Direct Team! After training, you will receive base + Uncapped Commission!! The ideal candidate should possess the following skill set and qualifications: Multitasking and time management skills Excellent listening and communication skills Minimum 1 year of relevant sales experience Must be able to work in a fast paced changing environment What’s in it for me? Competitive hourly pay PLUS weekly uncapped commission checks!! A positive upbeat work environment Opportunity for professional and personal growth Comprehensive benefits and 401K available Thorough Background check and Drug Screen Required OTD is an Equal Opportunity Employer m/f/d/v and a Drug Free Workplace Requirements: High school diploma How do I Apply? submit your resume on Indeed!! Job Type: Full-time Salary: $35,000.00 to $60,000.00 /year

Inbound Sales Representative “If you have an amazing personality and want to make great money working at an amazing company then keep reading!” OneTouch Direct is growing and we are looking to hire hundreds of qualified candidates to join our team at our Tampa team.   We have an amazing compensation package with average agents making $17-18hr and our highest performers making upwards of $24hr!   We are looking for hungry sales agents that exhibit great attitude and customer experience. Salary: Base + Commission What's in it for me? Paid training Hourly pay Commission Can earn 6 checks a month! Hot Inbound leads A friendly work environment Personal growth Benefits, including PayActiv Thorough Background check and Drug Screen Required OTD is an Equal Opportunity Employer m/f/d/v and a Drug Free Workplace How do you start the journey to success? · Apply directly through Indeed Or you can Join us in person at our walk-in interview. · Feel free to take a look at our website www.OneTouchDirect.com, if you haven't already. · Call or email us at your earliest convenience to set up a phone interview 813-549-7500 · You can also text "OTD" to 555-888 for more information. We look forward to meeting you soon! Job Type: Full-time

Job Purpose: The Lead Trainer is responsible to assist the Trainers plan, coordinate, facilitate and evaluate training for new and existing employees to maintain a capable, efficient and effective workforce that meets the organizational goals by sharing and improving the industry best practices. Job Duties: • Plans, coordinates, conducts and evaluates training for new and existing employees training to ensure consistent and complete understanding of program while adapting instruction of material to meet the diverse needs of the adult learner. • Assists with development and delivery of specific learning and evaluates training outcomes. • Monitors progress of trainees during training and provides coaching about job performance and quality assurance to employees after training. • Identifies performance gaps, causes of the performance gaps and provide solutions to the Training Delivery team. • Manages the evaluation of the effectiveness of training based upon formal and informal feedback from trainers, customers and end users. • Ensures that all training documentation and data is completed and that materials are delivered according to guidelines. • Maintains training materials to ensure that all staff are kept up-to-date with any policy, procedures and application changes that occur. • Works closely with Training Manager on disciplinary and termination actions as needed in conjunction with the Human Resources department. • Completes CSR observations to observe trends and make recommendations for changes in scripting and training. • Completes peer audits to share best practices and aid in improving peer facilitation and knowledge skills. • Participates in programs to recognize and reward quality performance. • Performs all other duties as assigned. Job Requirements: • Bachelor’s degree or appropriate combination of education and 3-5 years customer service and training or equivalent military experience required. Training experience within the last 5 years. • Minimum 1-year experience with delivery of classroom training or other formal presentations where that is the major job responsibility. • Must be able to read and speak English clearly, professionally and fluently. • PC Proficiency especially focused on Outlook and Microsoft Word, Excel, and PowerPoint. • Attend weekly conference calls, workgroups and meetings. • Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence. • Ability to lead, motivate and facilitate change and learning. • Strong problem solving and organizational skills. • Must be able to respond professionally to difficult or tense situations that may arise out of daily duties. • Ability to effectively prioritize and complete tasks within established contractual service levels required. • Excellent presentation and public speaking skills. • Promotes a positive team environment and employee participative culture. • Has solid understanding of company policy and procedures. • Professional demeanor and attitude. • Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, clients and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency and innovation.

Job Purpose: The Lead Customer Service Representative is responsible for carrying out CSR responsibilities in addition to assisting the supervisors in facilitating daily events, including providing knowledgeable responses to inquiries in a courteous and professional manner. Job Duties: • Utilizes standard technology such as a telephone, e-mail, and web browser. • Assists caller with filling out questionnaire and submitting it electronically for processing. • Maintains a current understanding of the processing procedures to respond to phone inquiries. • Adheres to all security requirements and policies as they relate to the protection of any CQA information. • Follows scripts as required to attempt to close as many cases as possible. • Maintains up-to-date knowledge of Census regulations and policies as they apply. • Looks for and suggests process improvements. • Reports problems and helps resolve issues in conjunction with the customer service manager. • May be required to work holidays. Overtime may be required. • Performs other related duties as assigned. Job Requirements & Essential Job Functions: • High School diploma or equivalent required. • Minimum 6 months customer service, secretarial, and/or telemarketing experience required or equivalent military experience. • Must be able to type a minimum of 30 WPM. • Must be able to speak and read English clearly, professionally and fluently. • Experience working with a PC and internet navigation skills are required. • Ability to prioritize and complete tasks within established contractual service levels required. • Must have demonstrated leadership skills and good interpersonal skills. • Demonstrated oral and written communication skills. • Must have the ability to organize simultaneous tasks for individual assignments and the workflow of others within the unit. • Must be able to respond professionally to difficult or tense calls and/or situations that may arise out of daily duties. • Proven ability to work as a member of a team is required. • Strong problem solving and probing question skills required. • This position requires the physical ability to sit for up to 2 hours at a time while assisting callers; this position is a sedentary position in an office environment. • Adhere to a strict attendance and limited break policy. • Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, clients and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency and innovation. Background Investigation, Typing & Reading Skills Assessment Required Benefits: Pearl offers benefits packages that include medical, dental, vision, basic life, short term disability, and paid holidays. Participation in the company’s 401K plan is available to all employees.

Job Introduction PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE! The world's leading private security organization, G4S, has an immediate job opportunity for an  Upscale Security Officer (USO) . As an  Upscale Security Officer,  you will  conduct armed and/or unarmed foot and/or vehicle patrol (interior and/or exterior), control access and egress, monitor CCTV and alarm systems, compose reports, deter criminal activity and misconduct, and perform other duties as specified in post orders.  The USO will work at various assignments and may be called upon to work irregular shifts at times with little to no advance notice and performing other duties as specified in post orders. G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more. As a full time employee of G4S, you will be entitled to the following benefits: Major Medical, Dental and Vision Paid vacation 401K Opportunities for additional training to aid in your professional development As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development. Further, as a current employee you will be eligible to participate in large group rates for the following benefits: Critical Illness Accident Insurance Whole Life Insurance Individual Short-Term Disability Pre-Paid Legal Services Identity Theft Services Pet Insurance In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay! RxCut Pharmacy Discount Program Doctor on Demand Qualsight LASIK Savings Perks at Work: G4S Employee Discount Program Alliant Credit Union Purchasing Power Active & Fit: G4S Fitness Center Membership FinFit: Financial Wellness Program DailyPay: Access your pay when you need it G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally. Main Responsibilities Specific Duties and Essential Functions Perform security patrols of designated areas on foot or in vehicle Watch for irregular or unusual conditions that may create security concerns or safety hazards Sound alarms or call police or fire department in case of fire or presence of unauthorized persons Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles Permit authorized persons to enter property and monitors entrances and exits Observe departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements Investigate and prepare reports on accidents, incidents, and suspicious activities; maintain written logs as required by the post Provide assistance to customers, employees and visitors in a courteous and professional manner The Ideal Candidate Education, Licenses and Certifications Required Must possess a high school diploma or equivalent Must possess a current and valid driver's license Must have or be able to obtain state licensing to be a Security Officer Type and Length of Specific Experience Required Have one or more of the following Associate’s degree or higher in any discipline Service in the active duty military, military reserve or National Guard Service in auxiliary police or cadets Meaningful and verifiable work history Minimum of one year verifiable and successful security experience Skills Required Proficient computer skills including Microsoft Office Effective oral and written communication skills Active listening skills Ability to assess and evaluate situations effectively Ability to identify critical issues quickly and accurately Attention to detail Other Must be at least 21 years old or the minimum age required by the state, if higher Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States To qualify for this position you must: Be able to work flexible schedules and respond to work assignments with little to no advance notice. Be able to operate radio or telephone equipment and/or console monitors Have demonstrated ability to interact cordially and communicate with the public Subject to a drug screen to the extent permitted by law Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military Physical Requirements and Environment Environment:   Indoor and outdoor, temperature ranges from moderate to extreme cold and heat Major activity:    Walking, standing, speaking, listening, observing Physical efforts to carry out job duties:    Standing, walking, and sitting. Minimal to no stooping or kneeling

Job Purpose: The Customer Service Representative is responsible for answering in-coming phone calls from consumers, providing knowledgeable responses to inquiries in a courteous and professional manner. Job Duties: • Utilizes standard technology such as a telephone, e-mail, and web browser. • Assists caller with filling out questionnaire and submitting it electronically for processing. • Maintains a current understanding of the processing procedures to respond to phone inquiries. • Adheres to all security requirements and policies as they relate to the protection of any CQA information. • Follows scripts as required to attempt to close as many cases as possible. • Maintains up-to-date knowledge of Census regulations and policies as they apply. • May be required to work holidays. Overtime may be required. • Performs other related duties as assigned. Job Requirements & Essential Job Functions: • High School diploma or equivalent required. • Minimum 6 months customer service, secretarial, and/or telemarketing experience required or equivalent military experience. • Must be able to type a minimum of 30 WPM. • Must be able to speak and read English clearly, professionally and fluently. • Experience working with a PC and internet navigation skills are required. • Ability to effectively work within established contractual turnaround times, follow established and documented policies and standard operating procedures, and adhering to privacy rules. • Excellent customer service and communication skills. • Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks. • Proven ability to work as a member of a team is required. • Strong problem solving and probing question skills required. • This position requires the physical ability to sit for up to 2 hours at a time while assisting callers; this position is a sedentary position in an office environment. • This position requires 100% phone work which includes wearing a headset while simultaneously using a phone and computer. • This position requires the ability to work in stressful situations. • Adhere to a strict attendance and limited break policy. • Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, clients and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency and innovation. Background Investigation, Typing & Reading Skills Assessment Required Benefits: Pearl offers benefits packages that include medical, dental, vision, basic life, short term disability, and paid holidays. Participation in the company’s 401K plan is available to all employees.

Job Purpose: The WFO Site Specialist is responsible for monitoring real time CSR schedule adherence and working with local recruiting and site CCO to assign CSRs to schedules. Job Duties: • Monitors real-time CSR schedule adherence. • Assigns CSR schedules for new and existing CSRs. • Creates and assigns overtime schedules as necessary. • Schedules all requested CSR coaching sessions. • Enters and manages site-level CSR exceptions, schedules changes and time off requests. • Develops, monitors and compares daily and intraday metric of contact volume, half-hourly contact volume patterns, average contact handle time, caseloads, number of outbound attempts, and service level targets. • Maintains weekly CSR headcount, channel language queue. • Monitors intraday performance. • Reports any contact volume and/or average handle time anomalies to WFO Site Supervisor. Job Requirements: • Associates degree or equivalent work experience preferred. • Minimum 2 years customer service, leadership and team interaction skills are required. • Must have PC skills (Microsoft Office) with an emphasis on Excel. • Experience with WFO tool. • Must have demonstrated leadership skills and good interpersonal skills • Demonstrated oral and written communication skills • Ability to prioritize and complete tasks within established contractual service levels required • Proven ability to work as a team member • Flexibility and wiling to perform other duties as assigned. • Embrace our winning Pearl Culture which promotes our employees’ desires and efforts to serve our consumers, coworkers, clients and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency and innovation.

Job Purpose:   The  Supervisor  is responsible to provide supervision and leadership to Customer Service Representatives (CSR), with the goal of meeting program objectives and customer service level agreements.     Job Duties:     Supervises, develops, and coaches  CSRs to  en sure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals .   Perform s  tasks to  ensure  service level requirements are met .   Assume s  leadership responsibility for department tasks and call center activities as required .   Complete s  and deliver s  employee coaching .   Provides  departmental leadership, work s  closely with Customer Service Representatives .   Participate s  in interview ing and hiring  proces s .    Support s  and enforce s  call center expectations as well as departmental and corporate policies and procedures .   Makes recommendations to management for disciplinary actions up to terminations .   Looks for trends or issues within the  call center  and suggests and implements process improvements and enhancements through various methods of approval .   Communicate s  pertinent program updates in a timely manner .   Promotes a positive team-oriented and employee participative culture .   Has a solid understanding of company policies and procedures .   Participates in programs to recognize and reward quality performance .   Perform s  other duties as assigned .   Job  Requirements:    Bachelor's degree or equivalent work experience preferred .   6 months supervisor or leadership experience required.   Minimum 2 years customer service, leadership and team interaction skills  r equired.   Ability to communicate effectively in English, both verbally and in writing,  clearly, professionally and fluently .   Uses good judgment, ability to make independent decisions and proactively problem solve as required.   Must be able to respond professionally to difficult or tense calls/situations that may arise out of daily duties .   Must have the ability to organize simultaneous tasks for individual assignments and the workflow of others within the unit .   Must have PC skills (Microsoft Office) with an emphasis on Excel.   Ability to interact with all levels of management.   Must have demonstrated leadership skills and good interpersonal skills .   Demonstrated oral and written communication skills .     Ability to prioritize and complete tasks within established contractual service levels required .   Proven ability to work as a team member .   Flexibility and wil l ing ness  to p erform other duties as assigned.