61 Customer Service jobs

The Communications Operators serve as the primary link between the public, police, and fire personnel. Operators dispatch police and fire apparatus utilizing a computer-aided dispatch system; receive emergency telephone calls and assist citizens with requests for service and general inquiries; refer calls to other agencies; make appropriate notifications, exercise independent judgment in dispatching units and prioritizing calls; provide information to police personnel regarding warrants, driving records and property; and provide pre-arrival EMS instructions and life saving directions over the telephone. We are looking for flexible, dedicated and motivated individuals who have a proven background in job performance. Minimum experience or requirements: High school diploma or equivalent. Minimum age 18 years. Valid California driver’s license. To type at least 35 net words per minute while conversing on the telephone and/or radio; to hear multiple simultaneous conversations from the radio, telephone, and colleagues while being able to readily distinguish between the different voices and sources in order to ascertain relevant information quickly and accurately; to read, write, and spell accurately and quickly; to speak clearly, distinctly, calmly, and correctly with good, even, modulation; to understand, retain and repeat simple and complex oral and written instructions; to have adequate vision, without color blindness; to react quickly, efficiently and calmly during emergencies and stressful situations while adopting and implementing effective courses of action; to work all shift assignments including weekends and holidays as well as mandatory overtime (current work hours: 6:00 A.M. to 6:00 P.M. and 6:00 P.M. to 6:00 A.M.)

Lake Success, NY or Manhattan NYC, United States Full-time (M-F – 9am – 6pm) Care Coordinator We are a Healthcare Start-up that is innovating and revolutionizing the way home care is delivered in New York. Join our growing company and make a positive impact on the lives of others. People on our team all possess a real passion for helping people, which is one of our company’s core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members. Job Overview: Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive.  You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. Core responsibilities: Manage an average assigned client caseload of up to 200 open cases Adhere to a revolving monthly client service and compliance standard Direct point-of-contact for enrolled client member questions, inquiries or concerns Experience with data input, case review and building rapport and confidence with clients Adept at multi-tasking, excellent communication (written and verbal) and organizational skills     Minimum experience or requirements: * Ideal Care Coordinator will possess : Proven Exceptional Customer Service Must have poise and patience when dealing with customers 2 years previous experience in a similar position preferred Motivation to meet and/or exceed case management targets or metrics Previous medical field experience and/or case management, a plus Excellent written, and verbal skills Proficient computer, phone knowledge Bilingual in Spanish, or other languages desired In return for your commitment, you'll receive : Competitive Salary Excellent Benefits Package, including 401k, health and dependent care FSA’s, commuter plan Paid Time Off Career Growth and Training Fun, family-oriented work environment New offices located in Lake Success, NY which include café and gym

Lake Success, NY or Manhattan NYC, United States Full-time Intake Specialist We are a Healthcare Start-up that is innovating and revolutionizing the way home care is delivered in New York. Join our growing company and make a positive impact on the lives of others. People on our team all possess a real passion for helping people, which is one of our company’s core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members. Job Overview: Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive.  Must possess high enthusiasm and a salesman-like edge to move client cases from a pending to enrollment status.  You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. Core responsibilities : Ensure a seamless, complete and effective enrollment process for all prospective clients into the CDPAP program Initial point-of-contact for calls from prospective clients, caregivers or pending enrollees Manage an average open caseload up to 200 cases until the enrollment process is complete Ability to enroll and close between 20-25 new client cases per month Experience with Data input, scheduling, document uploading, initiating member enrollment confirmation or rejection communication   Minimum experience or requirements: * Ideal Intake Specialist will possess :                   Proven exceptional customer service and salesman-like attributes Motivation to exceed open case targets and metrics Must have poise and patience when dealing with clients Excellent written and verbal skills Proficient computer, phone knowledge Bilingual in Spanish, or other languages desired In return for your commitment, you'll receive :                                       Competitive Salary Excellent Benefits Package (to include, matched 401k, health and dependent care FSA’s & commuter plan); Paid Time Off Career Growth and Training Fun, family-oriented work environment New office located in Lake Success, NY which include café and gym  

Customer Care Representative I Have a passion for helping others? Like to make a difference? Our call center truly helps our members solve problems!! Your Talent. Our Vision. At Amerigroup, a proud member of the Anthem, Inc. family of companies focused on serving Medicaid, Medicare and uninsured individuals, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care. What will my day look like? We have amazing customers and when they need help with anything – they contact you! You may assist a customer to find the right doctor for them or their family, solve a claim concern, or help them understand their benefits. Every time a customer calls with a question or concern, you guide them through. Here’s what a typical day may look like: – Most of your time is on the phone helping members and using computer-based resources to help retrieve information. Don’t like reading off scripts? We don’t either. We help you deliver excellent service to our members without needing a script. – You are the caring problem solver for our members – Maintaining a positive relationship with our members to help them with whatever challenges they are facing – Look at data to help advise our members on the next course of action – Place follow-up calls or emails routinely – Participate in various projects to help you grow in your career path in the fast-paced healthcare industry What will my first year look like? – You’ll start off with an extensive training program where you’ll be provided all the information you need – Training includes working in the actual call center area to help you succeed right away – Once you leave training and join your team and manager, you will take calls that best match your skill sets – If you want to grow, our managers give you opportunities to increase your skill sets and take more complex calls – You, your team and your manager will share goals, customer feedback and metrics to help you reach all of our goals weekly – Our call center helps people with real healthcare challenges and you’ll get the opportunity to help people after your training – We offer a competitive bi-weekly salary as well as an incentive plan – which if you are successful in your role, will be paid on a quarterly basis – We offer education reimbursement assistance and an opportunity to earn your degree through our College for America program – This role is truly the backbone of our organization and gives you a true opportunity for growth within a Fortune 40 company   Minimum experience or requirements: What qualifications do I need to have? – Excited and passionate about helping solve problems – you don’t need to have a healthcare background to apply – Be curious about our members needs with a sincere satisfaction in providing high level of service – A strong communicator with good listening and computer skills and the ability to be empathetic and helpful. – Easy to work with and a positive attitude toward resolving different challenges throughout the day – Enthusiasm to work with customers on complex issues and a desire to finding resolutions Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 Diversity Inc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.  

Your Talent. Our Vision.  At Anthem, Inc.,  it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will  drive the future of health care . This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company. Customer Care Representative l – lll Are you seeking a place to grow in a career? Do you want to make a difference? Where continuous learning and performance are rewarded? Start your career as a Customer Care Representative at Anthem.   This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company. As a Customer Care Representative you will guide members through their healthcare questions via customer calls and e-mails or help providers with answering questions about member plans. You will be the one helping them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their  healthcare advocate . You will be their guide to a better healthcare experience and ensure that they only need to call once to get the help they need. Here’s what a typical day may look like: From the moment you login, you’ll be focused on answering customer calls, demonstrating our values of caring as you proactively work to resolve our members questions and concerns You’ll strive for first call resolution, working to resolve member issues at the point of contact You’ll have dual monitors and leverage computer based resources to find answers to customers questions, and help simplify next steps for members without giving them homework You may reach out to partners in other departments, or to Doctors’ offices to help resolve a customer concern You’ll support your teammates, flex as business needs require to ensure we are meeting the needs of our customers At Anthem, the team is comprised of the best and the brightest from  diverse  experiences, cultures, and backgrounds. The values we each bring to the table are a part of what makes our company so successful. If you want to be a part of this exciting team,  make a difference in someone’s life every day  and help change the healthcare industry, apply today!   Qualifications Needed: No previous healthcare experience is needed, we will set you up for success with extensive work specific training. Strong  work ethic and sense of responsibility for your team mates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being easy to work with and having a positive attitude A  passion for serving others, and willingness to learn the heath-care industry Great communication and listening skills with the ability to be  empathetic and desire to help resolve members questions at the first point of contact Must exemplify Anthem Values:  Accountable, Trustworthy, Caring, Innovate, Easy to Do Business With Ability to work any 8 hour shift between the hours of 8 AM - 8 PM Monday - Friday. What Does Anthem Have to Offer You? Quarterly incentive bonus plan based on performance Competitive annual increases based on performance. Potential for promotion within 9 months. Opportunities for overtime. Special recognition awards Employee Discount Program Career path opportunities.  Many of our trainers, quality coaches, managers and leaders also began their careers as a Customer Service Representative. Get your Bachelor’s degree paid for in full or additional tuition reimbursement. Work/Life Balance Free Parking Free Onsite Fitness Facility Onsite Fresh Market or Cafeteria Affordable Health Insurance, Dental, Vision and Basic Life 401k match to help you plan for the future Paid Time Off Volunteer Time Off 　 Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. 　 To learn more about our company and apply, please visit us at careers.antheminc.com.　An Equal Opportunity Employer/Disability/Veteran.

Dave Smith Motors is the Worlds Largest Jeep Ram Dealer and the Northwest’s Largest GM Dealer----AND we were the GMC Truck Dealer of the year last year! We are searching for Automotive Sales Consultants to join our team!   We continue to exceed previous month sales and have an increase in leads coming in weekly.   Part of our success is that we are different. We handle our sales process different than most all automotive sales stores, and this is how we manage to succeed with our Hassle-Free Buying Process and continue to stay #1!   - No Experience Needed - Training Provided - Required Current Valid Driver's License   We are looking for high energy, motivated sales people to join our team. Are you looking for the opportunity of a lifetime? Apply now.   If you are an aggressive, self-starter this is one of the highest paid professions, with enormous opportunity for continued growth throughout your career. We offer FREE college degrees, an onsite work out facility, and an amazing opportunity to advance within---Dave Smith is PROUD to be the World’s Largest Jeep Ram Dealer and the Northwest’s Largest GM Dealer.   In this job you will typically: Discuss customers’ needs and the features of different vehicles Online Sales and Phone Sales Advise which vehicles would suit the customer best Negotiate the sale price, including any ‘trade-in’ value for a customer’s old car Highlight extra products such as accessories or after-sales service Keep existing and potential customers informed about new vehicles and deals   No experience needed

The position is based out of a call center. Our team members serve a vital role as liaisons between Health Plans and various medical facilities. Our objective is to successfully verify practice information on behalf of Health Plans in order to adhere to Federal and State regulations establish by the Centers for Medicare and Medicaid Services (CMS) for keeping Quarterly Provider Updates (QPU).   SCOPE:   We are looking for a/an individual(s) who achieves optimal levels of performance by taking initiative in the cases they are delegated. We expect our agents to operate in compliance to policies, procedures and guidelines. Candidates should possess the ability to learn rapidly and adapt quickly to changing solutions.    Provider Data Management Specialist practice effective use of all available resources when given a project and must be transparent with a project’s progress. Coachability is important to us, therefore the ideal candidate should be receptive to feedback, willing to learn, and embrace continuous improvement. We encourage employees to make a substantial contribution to the continued operations and the growth of our organization.    Not a sales position: However, the position in centered around a call center-like environment and does require specialists to be strategic during calls in order to ensure the efficiency of data collection and verifications are completed within an appropriate timeframe.  Minimum experience or requirements: *   RESPONSIBILITIES: Conducting verification calls in a timely manner Answering limited Inbound Calls Effective communication – Upward and laterally Researching specific cases and/or issues when necessary Detail oriented documenting of essential information: Accurately and efficiently Meeting company quality and production standards by following operating procedures Establish effective working relationships and builds on mutual dependence and teamwork   QUALIFICATIONS and SKILLS: Education: Min. high school diploma or equivalent Previous experience with database management, reporting and analysis preferred. Preferred knowledge/experience in provider credentialing, but not necessary Proficient in Microsoft Office applications, preferably in Excel. Excellent phone etiquette and overall professionalism Ability to creative alternatives to develop innovative strategies / solutions Demonstrates superior organization skills Ability to manage time effectively; multi-task and set priorities    

Your Talent. Our Vision. At Anthem, Inc ., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care . This is an exceptional opportunity to do innovative work that means more to you and those we serve atone of America's leading health benefits companies and a Fortune Top 50 Company. Customer Care Representative I-III: Are you seeking a place to grow in a career?  Do you want to make a difference?  Where continuous learning and performance are rewarded?  Start your career as a Customer Care Representative at Anthem . As a Customer Care Representative you will guide members through their healthcare questions via customer calls and e-mails or help providers with answering questions about member plans.  You will be the one helping them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate.  You will be their guide to a better healthcare experience and ensure that they only need to call once to get the help they need.  Here’s what a typical day may look like: From the moment you login, you’ll be focused on answering customer calls, demonstrating our values of caring as you proactively work to resolve our member’s questions and concerns. You’ll strive for first call resolution, working to resolve member issues at the point of contact. You’ll have duel monitors and leverage computer based resources to find answers to customers, questions, and help simplify next steps for members without giving them homework. You may reach out to partners in other departments, or to Doctors’ offices to help resolve a customer concern. You’ll support your teammates, flex as business needs require to ensure we are meeting the needs of our customers. At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The values we each bring to the table are a part of what makes our company so successful. If you want to be a part of this exciting team, make a difference in someone’s life every day and help change the healthcare industry, apply today! What Does Anthem Have to Offer You? Competitive Compensation. Quarterly incentive bonus plan based on performance. Annual increases based on performance. Opportunities for overtime. Special recognition awards. Salary commensurate with skills and experience, starting at $16/hr. Opportunities for growth and promotion. Potential for promotion within 9 months. Career path opportunities. Many of our trainers, quality coaches, managers and leaders also began their careers as a Customer Service Representative. Get your Bachelor’s degree paid for in full or further your education with tuition reimbursement. Great benefits and perks. Free Onsite Fitness Facility* Onsite Fresh Market or Cafeteria. Employee Discount Program. Affordable Health Insurance, Dental, Vision and Basic Life. 401k match to help you plan for the future. Paid Time Off. Volunteer Time Off. Free Parking. *only certain facilities Qualifications: No previous healthcare experience is needed, we will set you up for success with extensive work specific training. Strong work ethic and sense of responsibility for your team mates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being easy to work with and having a positive attitude. A passion for serving others, and willingness to learn the heath-care industry Great communication and listening skills with the ability to be empathetic and desire to help resolve member’s questions at the first point of contact. Must exemplify Anthem Values: Accountable, Trustworthy, Caring, Innovate, and Easy to Do Business With. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. EOE. M/F/Disability/Veteran.

Utilization Management Representative I/II - Nashville, TN - PS18801 Your Talent. Our Vision. At Amerigroup , a proud member of the Anthem, Inc. family of companies focused on serving Medicaid, Medicare and uninsured individuals, it’s a powerful combination.  It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care . This is an exceptional opportunity to do innovative work that means more to you and those we serve.  Responsible for managing incoming calls, including triage, opening of cases and authorizing sessions. Primary duties may include, but are not limited to: Managing incoming calls or incoming post services claims work. Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests. Obtains intake (demographic) information from caller. Refers cases requiring clinical review to a nurse reviewer; and handles referrals for specialty care. Processes incoming requests, collection of information needed for review from providers, utilizing scripts to screen basic and complex requests for precertification and/or prior authorization. Verifies benefits and/or eligibility information. May act as liaison between Medical Management and internal departments. Responds to telephone and written inquiries from clients, providers and in-house departments. Conducts clinical screening process. Requires HS diploma or equivalent. 2 years customer service experience in healthcare related setting and medical terminology training; or any combination of education and experience, which would provide an equivalent background. Able to work Monday through Friday between hours of 7 am and 8 pm is required. Requires the ability to multi-task, to learn quickly and able to do the job efficiently. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 Diversity Inc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com An Equal Opportunity Employer/Disability/Veteran

Customer Care Representative I Nashville, TN Your Talent. Our Vision. At Anthem Blue Cross and Blue Shield , a proud member of the Anthem, Inc. family of companies, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care . This is an exceptional opportunity to do innovative work that means more to you and those we serve. Are you seeking a place to grow in a career?  Do you want to make a difference?  Where continuous learning and performance are rewarded?  Start your career as a Customer Care Representative at Anthem. As a Customer Care Representative you will guide members through their healthcare questions via customer calls and e-mails or help providers with answering questions about member plans.  You will be the one helping them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate .  You will be their guide to a better healthcare experience and ensure that they only need to call once to get the help they need.   Here’s what a typical day may look like: From the moment you login, you’ll be focused on answering customer calls, demonstrating our values of caring as you proactively work to resolve our members questions and concerns You’ll strive for first call resolution, working to resolve member issues at the point of contact You’ll have dual monitors and leverage computer based resources to find answers to customers questions, and help simplify next steps for members without giving them homework You may reach out to partners in other departments, or to Doctors’ offices to help resolve a customer concern You’ll support your teammates, flex as business needs require to ensure we are meeting the needs of our customers At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The values we each bring to the table are a part of what makes our company so successful. If you want to be a part of this exciting team, make a difference in someone’s life every day and help change the healthcare industry, apply today! What Does Anthem Have to Offer You? Competitive Compensation Quarterly incentive bonus plan based on performance. Annual increases based on performance. Opportunities for overtime. Special recognition awards Opportunities for growth and promotion Potential for promotion within 9 months. Career path opportunities. Many of our trainers, quality coaches, managers and leaders also began their careers as a Customer Service Representative. Get your Bachelor’s degree paid for in full or further your education with tuition reimbursement. Great benefits and perks Free Onsite Fitness Facility* Onsite Fresh Market or Cafeteria Employee Discount Program Affordable Health Insurance, Dental, Vision and Basic Life 401k match to help you plan for the future Paid Time Off Volunteer Time Off Free Parking *only certain facilities Qualifications Needed: No previous healthcare experience is needed, we will set you up for success with extensive work specific training. Strong work ethic and sense of responsibility for your team mates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being easy to work with and having a positive attitude A passion for serving others, and willingness to learn the heath-care industry Great communication and listening skills with the ability to be empathetic and desire to help resolve members questions at the first point of contact Must exemplify Anthem Values: Accountable, Trustworthy, Caring, Innovate, Easy to Do Business With Ability to work any 8 hour shift between the hours of 7 AM - 8 PM Monday - Friday. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.

Overview We are growing our sales team by 30% this year to meet the increasing demand for our products and services. The opportunity represents unlimited potential for income, leads, and career development. Our Counselors serve families in a professional, caring and timely manner and establishes strong relationships with each family. Truly a career you can feel GREAT about while still earning a terrific income.   Responsibilities: Consistently networks and builds relationships to sell pre-need funeral arrangements using company tools, processes and standards. Holds self accountable for prospecting at least 1-4 hours every day to support current needs and/or sales Networks and builds community and civic relationships for leads and referrals Follows-up on leads and performs cold calls, as necessary, to generate leads Develops need for, arranges and coordinates group seminars using company approved presentations Presents group seminars to develop community relationships and gain potential leads Stays in touch with families to ensure satisfaction Responds to client inquiries in a timely, respectful, sensitive and professional manner   Requirements & Qualifications Sales experience is helpful but not mandatory High level of comfort using computer systems within a sales environment Previous experience with Customer Relationship Management (CRM) systems is a plus High level of integrity, dedication, and desire to succeed Desire to help others and earn a competitive income Ability to work well as part of a team and independently Creative, outgoing, and energetic Comfortable with in-home sales and conducting group presentations A good driving record and valid driver’s license Solid work history Bilingual candidates are strongly preferred   This position may require the associate to obtain and maintain an insurance license in any state in which he/she conducts sales. To obtain the insurance license, the candidate must meet the requirements of Assurant’s background check process, which includes, but is not limited to, a criminal history and credit check.   We Offer: Unlimited Income Potential via a commissioned incentive package Stability – SCI* (www.sci-corp.com) is the nation’s LARGEST provider of funeral, cremation and cemetery services Full benefits available (Including Medical, Dental and Vision Insurance, Tuition Assistance Program, PLUS a 401K with a GENEROUS company match) Best in class ~ Professional Training Best in Class ~ Technology and Sales Operating Systems Flexible Hours Career Advancement Opportunities   For additional information regarding our company, please visit our corporate site at www.sci-corp.com. As used herein, “SCI” refers to Service Corporation International and its affiliated companies. Equal Opportunity Employer, M/F/D/V  

Patrol on foot and in vehicle; enforce traffic laws; investigate traffic incidents; investigate criminal offenses; interview victims and witnesses and prepare written reports; provide first aid; arrest suspects; search suspects, vehicles, and structures; collect evidence; search crime scenes; interrogate suspects; locate documents in filing system and computer system; maintain public relations; testify in court; other duties as assigned by supervisors.  Minimum experience or requirements:  Ability to read, write, and speak the English language at a high school graduate level; high school graduate or in lieu of a high school diploma a GED and 12 hours from an accredited college; ability to follow written and verbal instructions; ability to work under stressful conditions; ability to occasionally work overtime. At the beginning of the academy the police recruit must be a citizen of the United States; possess a valid Texas driver’s license; must be 21 years of age on or before the first day of the academy and have not reached their 45 th birthday; vision: minimum uncorrected vision 20/200  corrected to 20/20 in both eyes; must have normal speech & uncorrected normal hearing; must have passed a Civil Service written entrance exam, physical ability test, polygraph, medical, and psychological exams. A Police Department employee must have an excellent reputation in order to maintain the public’s trust in the Police Department.  The following factors would automatically disqualify an applicant:  Any conviction, court ordered community supervision or probation for any criminal offense above the grade of Class B misdemeanor or any conviction, court ordered community supervision or probation of the grade of Class B misdemeanor within the last 10 years from the date of the court order; any conviction of family violence; currently under indictment for any criminal offense; discharge from military service with other than under Honorable conditions; use of marijuana over an extended period of time within the last three years, or any use of marijuana within 1 year prior to submission of the application for this position; three traffic accidents in the past 3 years in which you were at fault; eight traffic citations for moving violations within the past three years, or three traffic citations for moving violations within the last year;  or driver’s license presently suspended.   The following factors could disqualify an applicant: any illegal possession or use of controlled substances or history of bad debt.  

Patrol on foot and in vehicle; enforce traffic laws; investigate traffic incidents; investigate criminal offenses; interview victims and witnesses and prepare written reports; provide first aid; arrest suspects; search suspects, vehicles, and structures; collect evidence; search crime scenes; interrogate suspects; locate documents in filing system and computer system; maintain public relations; testify in court; other duties as assigned by supervisors.  Minimum experience or requirements: Ability to read, write, and speak the English language at a high school graduate level; high school graduate or in lieu of a high school diploma a GED and 12 hours from an accredited college; ability to follow written and verbal instructions; ability to work under stressful conditions; ability to occasionally work overtime. At the beginning of the academy the police recruit must be a citizen of the United States; possess a valid Texas driver’s license; must be 21 years of age on or before the first day of the academy and have not reached their 45 th birthday; vision: minimum uncorrected vision 20/200  corrected to 20/20 in both eyes; must have normal speech & uncorrected normal hearing; must have passed a Civil Service written entrance exam, physical ability test, polygraph, medical, and psychological exams. A Police Department employee must have an excellent reputation in order to maintain the public’s trust in the Police Department.  The following factors would automatically disqualify an applicant:  Any conviction, court ordered community supervision or probation for any criminal offense above the grade of Class B misdemeanor or any conviction, court ordered community supervision or probation of the grade of Class B misdemeanor within the last 10 years from the date of the court order; any conviction of family violence; currently under indictment for any criminal offense; discharge from military service with other than under Honorable conditions; use of marijuana over an extended period of time within the last three years, or any use of marijuana within 1 year prior to submission of the application for this position; three traffic accidents in the past 3 years in which you were at fault; eight traffic citations for moving violations within the past three years, or three traffic citations for moving violations within the last year;  or driver’s license presently suspended.   The following factors could disqualify an applicant: any illegal possession or use of controlled substances or history of bad debt.  

Caregiver/Med Tech   “I take the stairs instead of the elevator. I don’t mind rainy days. I say hello to everyone I see. If there’s a will, I believe there’s a way. People say my attitude inspires them.” Sound like you? Apply to be a Caregiver with LivGenerations today. As a Caregiver, you are the familiar face that brightens the room. Your positive attitude and inspirational approach encourages residents to live fully. You have a keen sense and you’re always looking for ways to improve physical and mental health. It’s not uncommon for you to receive 10 hugs before lunch time. You know how to do a little bit of everything when it comes to our residents’ care. Can you thrive in a culture like that? Do you believe serving others is the best thing a person can do? Whether you’ve worked in senior living before or not, you’re someone to whom we’d like to talk. Of course, work wouldn’t be work without some responsibilities. You are responsible for providing care to residents. You’ll help with daily activities, and enable them to lead a quality life while, most importantly, maintaining their dignity. If you can do all of these things, and you’re outgoing, passionate, and ethical, then what are you waiting for? Apply today. You can review a full list of duties, responsibilities and qualifications on our careers page at www.livcommunities.com/careers. X Why join the LivGenerations team? We do more than build and operate senior living communities. At LivGenerations, we help people live fuller lives. We believe that providing senior living means giving people an unrivaled experience while treating everyone with respect and operating with fiscal responsibility. What makes us different? Our investment in people enables them to enjoy genuine relationships, personal growth activities, and opportunities to provide meaningful service to others. Duties and Responsibilities: Provide resident services and assistance with activities of daily living utilizing a Person Centered Care to assist in maintaining a positive physical and psycho-social environment for the residents • Greet residents, visitors, and team members warmly and courteously • Respect dignity, confidentiality standards and promote resident rights • Perform or assist with ADLs, using care plans and flow sheets as a guide for bathing and personal hygiene, dressing and undressing, oral hygiene, nail care, shaving, incontinent care, toileting, changing of bed linens and positioning • Transfer residents to, or from, bed, chair, or commode • Assist others with transfers and lifting, as required • Perform assigned restorative procedures. Provide range of motion. Assist with standing, ambulation. Be encouraging and direct resident in self-care or bowel and bladder programs, as indicated • Transport residents, as needed, to activities of choice • Regularly observe the residents physical & mental condition and report changes in resident to Director of Wellness and/or Director of Memory Care • Answer call lights promptly • Accurately document care provided on flow sheets • Report all incidents and accidents • Perform emergency first-aid procedures when appropriate including basic first aid, CPR, Heimlich maneuver, etc. • Miscellaneous duties as assigned by Director of Wellness, Memory Care and Executive Director Minimum experience or requirements:  Hold a valid Arizona Assisted Living Caregiver Certificate • Must be 18 years of age or older • Excellent customer service skills • Sufficient fluency in spoken and/or written English to safely and effectively perform the functions of your job and to understand job assignments, instructions, policies, rules, and safety-related information • Pass post offer TB test • Current Fingerprint Card • Current First Aid and CPR certifications (if not we can assist you)  

Answers multi-line telephone system and responds effectively to incoming callers. Assists with the admissions call process as directed responding to prospective patients/families with respect and compassion. Assists with the admissions process as directed which includes documentation/computer data entry of patient information. Performs insurance benefit verification process as directed. Performs medical records requests from referring providers while following HIPPA and 42CFR part 2 guidelines. Discusses alternative and non-traditional funding sources with prospective patient/patient families when traditional insurance coverage is not available. Advises prospective patient/patient’s family of financing options available through third- party provided loan programs; answers questions, provides estimates of financial responsibility, and reviews payment arrangements. Performs pre-qualification assessment and analysis of patient’s financial condition specific to secondary/recourse loans available through third-party provided loan program; analyzes and assesses the risk of financing requests within the framework of the company’s policies and programs. Maintains a current working knowledge of insurance. Maintains a current working knowledge of patient financing and alternative resources to traditional insurance for treatment. Minimum experience or requirements:  EDUCATION & EXPERIENCE: Required :  minimum amounts of education or experience required to qualify for the job. High School Diploma or equivalent. One (1) year of experience in healthcare or equivalent. Preferred :  desired qualifications of a candidate for the job Bachelor’s degree Behavioral Health, Human Services, or college credit in healthcare or social sciences. One (1) year experience in Customer Service Experience. One (1) year experience in Call Center Experience. One (1) year experience in Sales Experience.  

Emergency Dispatch Operator   What you will do   Responsible for monitoring and dispatching proper authorities for National Account alarms and contacting appropriate responsible parties. The Emergency Dispatch Operator monitors system for alarm signals and responds to alarms using the information provided in instruction screens. Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties. Properly documents alarm handling procedures within the alarm screens. Completes alarm processing in accordance with departmental procedures   How you will do it As an Emergency Dispatch Operator you will participate in a five week training. We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, performance standards, receive quality assurance and work though training module to be a successful Emergency Dispatch Operator.     What we look for Required Must be 18-years-old High school diploma or GED required Must be flexible to work Swing Shifts Bilingual in both Spanish/English a plus Minimum of six (6) months of call center experience; one year or more call center experience preferred  OR 1-2 years customer service experience   Preferred Excellent communication skills. Able to type between 30 - 35 wpm. Basic knowledge of computer applications. Ability to Work Efficiently Under Pressure Strong Problem Solving skills Strong organizational skills Strong work Ethic   Successfully graduating from your training program is an essential job requirement .  Training is for 5 weeks   At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you need an accommodation during the application process please email  SpecialAccommodations@Tyco.com Minimum experience or requirements:  2 years

Call Center Trainer   What you will do   To provide new hire and incumbent development through utilizing adult learning methodologies and practices, facilitation of lectures, webinars, hands-on and web-based training, as well as through supervised on-the-job training. Responsible for the management and supervision of new hires and incumbents throughout the training period.  May also supervise, lead and develop Training Assistants.     Duties & Responsibilities Work closely with Manager, Training and Development, to provide standardized, current training curriculum to new hires and incumbents. Prepare and conduct all CMC/FSC/ASC training regarding systems (i.e., Admin, CARMS, Informix, MasterMind, Telmar, Document Manager, etc.) soft skills (i.e., customer service skills), and center-wide policies and procedures. Utilize a professional and engaging approach in the presentation of training programs, ensuring interactive methods are employed. Incorporate training methods that support all learning styles in the delivery of training programs. Responsible for all training class preparation, facilitation and completion, including materials and classroom set-up/preparation, requesting log-ins and database access, and administrative functions pre-, during- and post-class. Maintain accuracy of training class information on the National Training Team Portal. Provide regular updates to Manager, Training and Development, and operational partners regarding progress and/or performance of new hires and incumbents during training. Partner with technical writer team and local SMEs to develop and update training materials to achieve performance improvement and external customer satisfaction. Conduct training initiatives/classes in a manner consistent with supporting the business in meeting its goals and objectives; i.e., ensure trainees are adequately prepared. Evaluate and provide feedback to all class participants before completion of training and progression into job role. Participate in training focus group meetings and on training project teams for the purpose of identifying areas of opportunity and trends to enhance training curriculum. Administration of payroll review and validation for trainees. Coordinate with departments to arrange identified resources in support of training curriculum. Handle employee relations issues in accordance with Human Resources guidance and direction. Ability to work flexible schedule in support of operational needs. Ability to travel (typically up to 10%), determined by business need. Other duties as assigned. What you will do   To provide new hire and incumbent development through utilizing adult learning methodologies and practices, facilitation of lectures, webinars, hands-on and web-based training, as well as through supervised on-the-job training. Responsible for the management and supervision of new hires and incumbents throughout the training period.  May also supervise, lead and develop Training Assistants.     Duties & Responsibilities Work closely with Manager, Training and Development, to provide standardized, current training curriculum to new hires and incumbents. Prepare and conduct all CMC/FSC/ASC training regarding systems (i.e., Admin, CARMS, Informix, MasterMind, Telmar, Document Manager, etc.) soft skills (i.e., customer service skills), and center-wide policies and procedures. Utilize a professional and engaging approach in the presentation of training programs, ensuring interactive methods are employed. Incorporate training methods that support all learning styles in the delivery of training programs. Responsible for all training class preparation, facilitation and completion, including materials and classroom set-up/preparation, requesting log-ins and database access, and administrative functions pre-, during- and post-class. Maintain accuracy of training class information on the National Training Team Portal. Provide regular updates to Manager, Training and Development, and operational partners regarding progress and/or performance of new hires and incumbents during training. Partner with technical writer team and local SMEs to develop and update training materials to achieve performance improvement and external customer satisfaction. Conduct training initiatives/classes in a manner consistent with supporting the business in meeting its goals and objectives; i.e., ensure trainees are adequately prepared. Evaluate and provide feedback to all class participants before completion of training and progression into job role. Participate in training focus group meetings and on training project teams for the purpose of identifying areas of opportunity and trends to enhance training curriculum. Administration of payroll review and validation for trainees. Coordinate with departments to arrange identified resources in support of training curriculum. Handle employee relations issues in accordance with Human Resources guidance and direction. Ability to work flexible schedule in support of operational needs. Ability to travel (typically up to 10%), determined by business need. Other duties as assigned.

The Service Desk Specialist is a direct contact point for customers via phone. Accuracy in assisting customers and routing to the correct team for service is critical to meeting service level agreements. They may be the only contact a customer has and act as a customer service ambassador to ensure a positive customer experience.  Hours: 40+ hours per week - Monday through Friday - 8 AM to 5 PM - No Nights or Weekends - Overtime is required when calls remain in the queue - OT is common and is paid as 1.5x your hourly rate - Paid weekly Key Responsibilities:   Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.  Successfully resolve simple technical and non-technical as well as procedural concerns from incoming customer contacts and proactive notification systems.  Respond to service, product, and customer-relations questions on timesheet status.  Begin to proactively assist customers to avoid or reduce problem occurrences.  Work is often reviewed by Supervisor or Team Lead.  Actively Seeking Bilingual English & (Cantonese or Mandarin or Armenian) Candidates Minimum experience or requirements:  Skills and Qualifications: Articulate in excellent written and verbal communication skills - English / Spanish / Mandarin / Cantonese / Armenian Experience in customer facing role via inbound calls  Computer proficiency with Windows software applications  Demonstrated problem solving skills  Accuracy in data entry  Experience in an inbound phone based support role, e-chat, or similar.  Familiarity with computer and web based technology.  Desirable:   Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.  Ability to learn codes for automated and manual file systems  Ability to multi-task, use personal judgment and utilize strong decision making skills  Solid attendance record required Education:   High school education or equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.

Technical Support Representative   Note:  In mid-April, we will be moving from 205 W. Wacker Drive, Suite 610 Chicago, IL 60606 to our newly built facility 8601 W Bryn Mawr Suite 109 Chicago, Il 60631. CHICAGO : Green Office Partner is hiring a highly skilled Xerox Solutions Analyst/IT Support Specialist for Printer/Copier Installations, Help Desk and Client Support Functions. Team contribution includes the implementation of software, connectivity and customer workflow functions. Provide service as the primary technical interface between Green Office Partner and the customer's IT Department for solutions application installation and support. Responsible to develop and maintain customer relationship to ensure customer loyalty and satisfaction. Provide technical expertise on offered products, industry standard solutions and standard software packages. This team member will be responsible for daily interactions with our clients, as it pertains to Printer, Copier, IT and Solutions issues. The team member will master and support all solutions offered, as well as the internal systems used to monitor our client base. He/she will react to all client issues and utilize our systems to proactively monitor our clients' printer fleets, resolving issues before they become problems. He/she will continue to work with clients post installation to make sure all devices and solutions integrated are producing the desired results. Client outreach and relationship building will be a big focus for this position. Green Office Partner specializes in the service and support of HP and Xerox, Imaging and Document Solutions, and 3rd Party Solutions Partners. Responsibilities Troubleshoot client issues to determine the best course of action Coordinating with the internal service team and Manufacturers to make sure clients’ equipment are up and running at all times Incoming Level 1 and 2 Service Triage and some Level 3 Triage, once trained. Master all associated technologies to MFDs, printers and Solutions in order to be competent in installing, configuring and training Complete knowledge of all Solutions offered to support clients’ ongoing needs after solution installation Daily administration of our client monitoring system uptime, which includes calling/visiting clients if there is an issue General Printer/MFP Repair Qualifications Bachelor's Degree and/or equivalent work experience 4+ technical support role; or equivalent combination of education and experience Experience with Xerox and HP device interfaces a huge plus Proven experience gathering business and technical requirements and architecting solutions Cross-functional team experience a plus Ability to deliver successful projects and customer solutions Strong positive written and oral communications and presentations skills Windows Server Scripting for rolling out print drivers is a plus Technical knowledge of Windows desktop clients and Windows Server OS, Microsoft Office products Ability to provide technical support to computer users both on the telephone and face-to-face. Familiar with BYOD troubleshooting Must be able to solve problems and develop new skills rapidly and with very little intervention or assistance Stay abreast of current technology and trends. Must be able to lift printing equipment weighing up to 65 lbs Valid Driver’s License and access to a vehicle MAC & iOS knowledge a plus Huge plus but not required: CDIA, AIIM ECM certification preferred HTML, JavaScript, XML. WSDL, Soap & C++ programming knowledge Experience with API’s Two years’ experience configuring, installing, troubleshooting and repairing printers, PC and laptops preferred Opportunity Full-time Salaried Position Health Insurance Paid Vacation A young & entrepreneurial culture Career Advancement Path Free gym membership in the building Located Mileage will be reimbursed  

Basic Function:  Utilizes a quality customer service orientation, receives payment from customers for parking services and facilitates the flow of traffic through the gate by performing the following duties. Responsibilities Responsible for being at work every scheduled day, on time and in uniform. Counts “bank” of revenue at beginning of shift to ensure starting total is correct. Collects cash and/or validations and maintains security of cash. Makes change and issues receipts or tickets to customer for each transaction. Computes or re-computes bill from ticket showing amount due per customer. Operates cash register after time calculation (manually or by machine), calculates cost or transaction and displays cost of customer transaction on cash register. Quotes prices for parking services for which money is received upon customer receipt. Gives directions to customers to various locations in the city. Completes lost ticket forms when original tickets cannot be located. Resolves customer complaints independently or with the aid of a supervisor. Answers telephone in a prompt and courteous manner. Maintains cleanliness of booth and picks up trash in the surrounding area. Conducts timely checks to see if a proper inventory of necessary work aids and supplies are located in booth. Verifies log of shift transactions against bank of “revenue” on hand. Compiles “bank” of collected revenue during the day once a predetermined amount of money has been collected. Record amounts received, cars in/out of facility, cars left in a facility (if applicable) while preparing shift report of transactions. Any other duties that may be assigned by the supervisor. Qualifications Qualification Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.   Education and/or Experience:   Less than high school education or up to one month related experience or training or equivalent combination of education and experience.   Availability to Work:   Special shift requirements, if any, will vary depending on a location's hiring needs.  If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.   License Requirement:  The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.     Mathematical skills:   Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.   Language skills:   Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.   Reasoning ability:   Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.   Other skills and abilities:   Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints.   Physical demands:   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to walk and sit.  Specific vision abilities required by this job include close vision.     ________________________________________ SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.