jetBlue
Remote (work from home)
Position Summary
Customer Support is responsible for providing excellent customer service. Customer Support meets the Customer’s needs through prompt responses to Customer inquiries and requests in both verbal and written communication. This includes Airports Crewmembers, our Mosaic and Interline Customers. Customer Support possess effective problem solving skills, consistently provide excellent customer service, and be willing and able to contribute to the development of a growing team environment. New hires must successfully complete the Reservations, Reservations Support and Customer Support training programs prior to entering into the Customer Support role. After initial training has been successfully completed, Crewmembers will be expected to work from home.
Essential Responsibilities
Interchangeably work between answering continuous calls and servicing concurrent digital messages (i.e. chat, SMS text, email, etc.) while completing various processes...