2 Design jobs

How you’ll make a difference: Our Sales Representatives live and breathe for our customers. As an expert in our product offering, services, and identifying customer needs, you’ll be on the front lines of meeting and exceeding our customers’ expectations. By caring about each customer’s unique goals, a successful Sales Representative is able to partner with the customer to create a custom experience they’ll love and position Custom Ink as their custom apparel go-to for life. The right candidate for this role will: Advise customers and share the value of an end product that is special and tailored to their needs. Be knowledgeable about, and adept at using, the awesome tools Custom Ink provides to deliver top notch custom products. Strike a balance of sales skills and authentic interest in each customer interaction. Have the ability to positively impact Custom Ink’s sales and revenue performance while building lasting customer relationships. What you’ll do: As a Sales Representative, you’ll be on the front lines of winning and satisfying customers to help strengthen our market position and brand identity. In this sales role, you’ll be charged with inspiring customer confidence by: Converting leads into sales through emails, chat and/or phone Offering meaningful guidance on order design, product selection, our services, and printing Communicating the value of Custom Ink Guiding customer creations from fun to done through the Design Lab experience Remaining calm under pressure and creating solutions for customers Working closely with other internal teams How you’ll be measured: You’ll be responsible for being the voice of Custom Ink to potential and existing customers. Accordingly, the key measures of success for this role are: Total Sales Volume Converting warm leads into sales Customer-measured experience (tNPS) Order Accuracy Addressing order obstacles efficiently and effectively to secure repeat business What we’re looking for: Our most successful Sales Team Members: Typically have a few years of professional experience in a fast paced, customer-centric environment (though previous experience is not required) Love working with people; customers and Inkers included! Are driven to add value for customers and the company in a genuine way Are curious, fun, and comfortable in a results-oriented environment that offers a healthy dose of independence, teamwork, and competition Communicate with customers, team mates, and across departments flawlessly - whether in writing or on the phone Love to learn, be resourceful, solve problems, and embrace change as a means to constant improvement and growth Strike a healthy balance between catching every detail and working efficiently - especially when a lot is happening at once! Can be counted on to go the extra mile Are savvy when it comes to computers and technology Our comprehensive training program is designed to get new team members up to speed on our systems along with providing the needed tools, resources, and expectations to be successful. Our Perks We strive to live by the Golden Rule and create an environment that supports Team Members both professionally and personally. You can look forward to: Working for a nationally & locally recognized top employer with competitive pay,  benefits, and perks Opportunities for growth and development Volunteer opportunities through our “Three Hearts Volunteer Team” Wellness Program Offerings (Healthy Snacks, Weekly Catered Lunch, On-Site Gym, Virtual Doctor) A focus on “team” with fun & engaging events like BBQs, company-wide meetings, and Town Halls to stay up-to-date on the business In addition, you must share our company values - practicing the Golden Rule, taking Ownership, and driving and embracing Innovation. Please submit a letter of interest with your application. Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please visit  www.dhs.gov/E-Verify .   Minimum experience or requirements: included in Job Description

Job description: How you’ll make a difference: We seek friendly and reliable individuals to help customers have a great experience with CustomInk as part of our dedicated Order Operations team. You will directly contribute to customer satisfaction with the timely preparation of artwork and supporting materials to ensure the execution of customer orders produces the best possible end result.   What you’ll do: To succeed at this role you must understand and care about satisfying customers and have both an eye for aesthetics and excellent attention to detail. In addition, you will be required to script well-written internal communication.   How you’ll be measured: The key measures of success for this role will be: Productivity – Maintaining targeted expectations for average number of orders completed per day Accuracy – Maintaining targeted expectations for technical execution and quality of work Teamwork – Working together to enhance customers’ and teammates’ experience with CustomInk What we’re looking for: The ideal candidate is a friendly and reliable self-motivator looking for a great first or early professional experience. Additionally, the ideal candidate will be strong in the following areas: Proven computer skills including experience with Adobe Illustrator and Photoshop Demonstrated ability to succeed in a results-oriented environment Track record of communicating effectively with a team An eye for detail as well as the ability to proof spelling and grammatical errors Ability to learn new systems quickly Prior experience with decoration methods of screen printing/embroidery a plus In addition, you must embody our company values - practicing the Golden Rule, taking Ownership and driving and embracing Innovation. Please submit a letter of interest with your application. CustomInk uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please visit   www.dhs.gov/E-Verify .   Minimum experience or requirements: listed in Job Description