24 Entry Level jobs

Welcome to one of the most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing  your life's best work.(sm)   This service model simplifies the way consumers and their families engage in health care - clears the confusion, enables access to the right care, helps ensure the right care decisions are made and makes health care more affordable.  The  Customer Service Care Coordinator  is responsible for providing compassionate customer service and issue resolution to our members. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries. This role is responsible for coordination of member navigation plans with health plan clinical and non-clinical staff supporting members enrolled in DSNP benefits including members, or families with members, identified as having complex illness.    Primary Responsibilities: Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers Serve as a single point of contact for the customer and form a strong relationship to support them Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience Respond to and own consumer inquiries and issues Conduct proactive research on assigned member accounts to identify service issues Identify gaps in processes and work closely with other departments for process improvement Provide education and status on previously submitted pre-authorizations or pre-determination requests Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance  This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.   You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.   Required Qualifications: High School Diploma or GED (or higher) 4+ years combined education and/or volunteer, internship or work experience including one of the following: High school diploma or GED and 4+ years experience in customer service, coaching, or guiding internal or external customers Associate’s degree and 2+ years experience in customer service, coaching, or guiding internal or external customers Bachelor’s degree (or higher) and 6+ months experience in customer service, coaching, or guiding internal or external customers    Preferred Qualifications: Undergraduate Degree Experience in health care/insurance environment (familiarity with medical terminology ,  health plan documents, or benefit plan design) Experience in social work, behavioral health, disease prevention, health promotion and behavior change  (working with vulnerable populations) Sales or account management experience   Careers at UnitedHealthcare Community & State . Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV / AIDS and high - risk pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do  your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.     Job Keywords: customer service, call center, advocate, healthcare, benefits, UHG, UHC, CSR, health care, phone support, concierge, coaching  

Terminix Service, Inc.  in Charlotte, NC is looking to hire a  full-time Pest Control Technician / Route Manager / Sales Representative  to manage an established pest control route by selling services to both new and current customers, scheduling appointments, conducting home inspections, and performing pest control services. Are you looking for  more than a job ? Do you want to start a  stable career  with the  most recognizable name in a recession-proof industry ? Are you a hard worker who values a  positive work/life balance ? This  flexible M-F daytime job  as a Pest Control Technician / Route Manager / Sales Representative offers an  unlimited commission-based earning potential . As a Pest Control Technician / Route Manager / Sales Representative, you can expect to earn  $30,000+ in commissions . We also offer  health insurance, dental insurance, a flexible spending account, life insurance, paid holidays, paid vacation days, a 401k plan, a profit-sharing plan, short-term disability, long-term disability, dependent care deductions, college scholarships for dependents, a company vehicle, a fuel card, leads, administrative support, paid training, and real opportunities for advancement . If this sounds like the opportunity that you've been looking for, please fill out our 3-minute, mobile-friendly application. ABOUT TERMINIX SERVICE, INC. Under the ownership of the Knox family since 1947, Terminix Service, Inc. is a locally-owned franchise of Terminix International. Headquartered in Columbia, SC., we provide exceptional pest control services from 54 branches across South Carolina, western North Carolina, and the CSRA region of Georgia. We are a unique blend of a family business and major corporation. We are the largest Terminix franchise and are continually recognized for being among the top 10 pest control companies in the country. But don't let size overwhelm you. Our senior leadership is from the second and third generations of the Knox family. When you join the Terminix Service team, you're among family. We invest in the people and communities where our employees live and work. We are not just in the BUG business, we're in the PEOPLE business. We believe in hiring extraordinary people and providing them with the opportunities and benefits that they need to reach both professional and personal success. As a family business, we know that our success comes from our people. Nearly half of our employees have worked with us for more than five years. Our  incentive pay structure  means that there is n o limit to your earning potential  and our  generous profit-sharing model results in annual bonus opportunities . Our employees enjoy  flexibility, family-friendly schedules , and the  opportunity for advancement .  100% of our managers were promoted from within the company! QUALIFICATIONS TO BE A PEST CONTROL TECHNICIAN / ROUTE MANAGER / SALES REPRESENTATIVE No experience necessary! We provide paid training. Ability to pass a background check Clean driving record and valid driver's license Ability to operate and maintain a company truck Ability to pass a drug screening Physical ability to crawl and work in small confined spaces such as attics and crawl spaces Physical ability to work on your feet for an extended period of time Ability and willingness to work in all types of weather Ability to lift up to 10 lbs frequently and up to 75 lbs occasionally Sales ability Any previous sales experience is a plus! Are you able to work independently and as part of a team? Are you self-motivated and able to prioritize tasks effectively? Would you rather be on-the-move than sitting at a desk all day? Are you goal-oriented and motivated to learn and progress? Are you coachable? Do you enjoy mentoring others? Do you love meeting new people? Do you have excellent communication and interpersonal skills? Are you service-oriented and motivated to build lasting relationships? Do you remain calm under pressure? Do you like to take on new challenges? Are you willing to get a little dirty from time to time? If so, this Pest Control Technician / Route Manager / Sales Representative position might just be the perfect opportunity for you. Please apply today!

Provides service, which protects life and property, preserves peace, prevents criminal activities and enforces City ordinances and federal, state and local laws in the City of Pittsburgh.  Police work involves an element of personal danger and officers must be able to function with minimal supervision, exercise independent judgment and take appropriate action when faced with complex situations. Patrol:   Activities involving observing zone conditions or responding to incidents as required. Traffic Enforcement and Control:   Activities performed at the scene of traffic accidents and activities involved in traffic enforcement, such as issuing parking and moving traffic violations. Preliminary Searches:   Activities involving searches to locate suspects, evidence, or missing/injured persons. +More...

The Relationship Manager is responsible for all account management activities for key accounts that he or she is assigned to.  The relationship manager’s role is to oversee a portfolio of accounts with a focus on order extraction, alignment, and occasionally patient delivery.  This individual manages the entire customer service experience for his or her assigned accounts to ensure 100% patient and physician customer satisfaction.  The Relationship Manager will assist Account Managers and the Business Development Manager by securing necessary paperwork from his/her accounts to maximize all revenue opportunities within his or her account portfolio.  This individual will also work on new business development and will work directly with the Business Dev Manager Sales therefore he/she can build an organic book of business outside of the assigned accounts he/she will inherit.  This individual is the practice and physician link between NuLife and its customers.  Responsibilities Develop and maintain relationships with influential customers in the territory to increase the total orders of each account and to improve company and product loyalty. Meet and exceed sales objectives for the assigned accounts. Deliver to all patients prescribed from within the accounts. Represent NuLife as a premier concierge medicine service provider by working with a sophisticated audience comprised of surgeons and healthcare professionals. Increase territory profitability results by building and maintaining strong customer relationships, and by further growing and cultivating Physician Alignment Communicate with current accounts regarding a variety of topics, including alignment, medical record extraction, and product and ordering process updates. Identify new customer opportunities within assigned accounts and forward on to the Business Development Manager Perform field calls for the account and assigned territory, including “on-call” patient deliveries. Cross-sell additional products or manage new product introductions as they become available. Immediately triage and address any patient issues that arise within the account. Support compliance and the principles of responsibility (NuLife Med) by maintaining the privacy and confidentiality of information; protecting the assets of the organization; acting with ethics and integrity; reporting noncompliance; and adhering to applicable federal, state & local laws and regulations, accreditation & licenser requirements, and Company policies & procedures. Under minimal supervision, follow a schedule of service calls to each assigned account within the territory to obtain future orders Conduct staff in-services (Technicians, Nurses and Physicians / Surgeons) and education sessions regarding product features/benefits and ordering process updates. Maintains and fosters relationships with lead physicians, providers, office managers and all partnering clinic staff. Requirements: Exceptional organizational skills and attention to detail and follow through Understanding and adherence to HIPPA rules and regulations You must have excellent communication skills, a professional manner, and feel comfortable talking to physicians, medical office staff, and patients Ability to speak and write clearly and accurately; Ability to act as a supporter, believer, sponsor, promoter, campaigner, backer, or spokesperson Demonstrated proficiency in typing and grammar; Knowledge of relevant software computer applications and equipment; Knowledge of customer service principles and practices;   Qualifications: A comprehensive understanding of Relationship Manager responsibilities 3-5 years prior experience in customer service   Compensation package: Industry Standard

  Are you an experienced cash specialist or have mortgage experience? LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, is seeking an individual with the ability to facilitate audit research, response and remediation effectively communicating findings and resolution to internal and external auditing bodies as well as Executive Leadership.  The candidate will need to objectively research findings and drive results that will enable our internal partners to provide a best-in-class experience.   A DAY IN THE LIFE   In this role, you will…   Review cash and wire payments Post payments to customers’ accounts up to and including monthly payments, escrow shortages, and curtailments Be the liaison between the Performing Cash Team and other departments Apply your knowledge of servicing rules and guidelines to drive resolution of customer funds Prepare and balance daily payment processing and deposits into bank clearing accounts Respond to requests according to departmental guidelines and procedures     WHO YOU ARE   You possess …   Critical thinking skills Strong banking or mortgage experience You will use your experience to drive results. Ability to multi-task in a fast paced environment and have time management skills to accomplish several tasks proficiently Ability to effectively communicate with all levels of the organization Proven problem solving capabilities Positive attitude towards work in an ever-changing industry Ability to work well independently to drive and achieve team goals Excellent verbal and written communication skills     WHO WE ARE   About us …   LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.   LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.   Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.     DETAILED JOB DUTIES     Post customer and client funds Review payment transaction reports Review audit findings with leadership to determine opportunity for process enhancements and/or need for procedural changes Clear outstanding items in clearing accounts Research unidentified payments Daily deposits into bank clearing accounts Work with off-shore to make sure files are processed correctly (Quality Control) Escalation of critical issues to leadership and follow through to resolution All other duties as assigned     MINIMUM QUALIFICATIONS     High School diploma or equivalent required Some college or the combination of equivalent work experience, knowledge, skills and abilities related to the position requirements 1 year of experience in mortgage operations preferred 1 year banking experience or payment processing preferred 1 year of quality control experience preferred 1 year of data entry experience preferred 10-key calculator experience Ability to manage time and priorities wisely Ability to grasp concepts quickly, make sound decisions and resolve issues completely Flexibility to adapt to frequently changing processes and procedures Ability to work in a high volume and time sensitive environment Ability to work independently with minimal direction and to meet deadlines Ability to work collaboratively with peers in a team environment to attain common goals Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization Experienced with Microsoft Office applications Ability to maintain strict confidentiality     WORK CONDITIONS   Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.   Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.   ESSENTIAL FUNCTIONS   Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension — Understanding written sentences and paragraphs in work related documents   English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking — Talking to others to convey information effectively. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing — Teaching others how to do something. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Time Management — Managing one's own time and the time of others. Writing — Communicating effectively in writing as appropriate for the needs of the audience.   Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.   Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.   Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.   Written Comprehension — The ability to read and understand information and ideas presented in writing.   Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).   Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.   Speech Recognition — The ability to identify and understand the speech of another person.   Speech Clarity — The ability to speak clearly so others can understand you.     PHYSICAL DEMANDS     Sitting up to 95% of time   Walking up to 5% of time   Occasional standing, stooping, kneeling, crouching and reaching        

Are you an experienced Customer Service or Collections professional motivated to leverage a customer centric approach to assist home owners in a highly visible position?  LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, seeks an individual with a history of progressive experience delivering service that exceeds expectations in a growing and inspiring industry. The ideal candidate will be a dynamic individual who rigorously advances our mission while consistently delivering exceptional service. If you possess presence and confidence in your ability to promote our core values of entrepreneurship and empowerment, now is the time to join our team and become a part of something big.     A DAY IN THE LIFE   In this role, you will…   Perform financial interviews, create payment plans and discuss loss mitigation options with homeowners, in a call center environment Use an advanced telephony system Make decisions to resolve customer issues Navigate and enter data on a computer platform Provide exceptional customer service     WHO YOU ARE   You possess …   Enjoy speaking to customers over the phone Understanding of mortgage servicing: payment application, payment plans, loss mitigation Desire to help your peers, your team, and all around you because you are highly driven and lead by example Analytical ability to apply data and information to all processes and solutions Ability to provide consistent engagement in customer and brand experience     WHO WE ARE   About us …   LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.   LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.   Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.   DETAILED JOB DUTIES   Answer inbound phone calls from delinquent borrowers, borrowers requesting loss mitigation assistance, and borrowers in the process of foreclosure Generate outbound phone calls and when contact is made determine reasons for non-payment, negotiate payment arrangements and offer suggestions to borrowers on how to meet their monthly obligations and advise them of the possible consequence of not meeting obligations Obtain borrower’s monthly financial status by asking borrowers a set of questions regarding their reason for non-payment and monthly income and expenses. If loan the qualifies for a 5 month or less repayment plan, calculate and discuss repayment plans terms with borrower(s) Ability to explain loss mitigation options in detail and loss mitigation application process Demonstrate working knowledge of default and foreclosure timelines Demonstrate working knowledge and understanding of all Collection, breach, and state specific Collection letter processes Skip trace using online tools such as www.whitepages.com and other free websites All other duties as assigned     MINIMUM QUALIFICATIONS   High School Diploma or equivalent required Minimum of one year collections, loss mitigation or other mortgage/real estate related experience At least one year of telephone customer contact experience Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act Ability to learn rules, regulations, laws and methods of collection and skip tracing Excellent analytical, communication, and negotiating skills Ability to work well on a team and focus on results; adaptable and flexible Ability to structure a deal that serves the best interest of the organization, insurer, and client Solid PC experience and typing skills Ability to work in a structured environment Ability to use a dialer system to make/receive phone calls     WORK CONDITIONS   Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.   Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.     ESSENTIAL FUNCTIONS   Overtime – Required as necessary   C ritical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.   R eading Comprehension — Understanding written sentences and paragraphs in work related documents.   E nglish Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.   S peaking — Talking to others to convey information effectively.   A c t i ve Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.   A c t i ve Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.   I nstructing — Teaching others how to do something.   Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.   T im e Management — Managing one's own time and the time of others.   W r i t i ng — Communicating effectively in writing as appropriate for the needs of the audience.   C omplex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.   D eductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.   P roblem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.   W r i tt en Comprehension — The ability to read and understand information and ideas presented in writing.   I nductive  Reasoning  —   The  ability  to combine  pieces  of  information  to form  general  rules  or  conclusions  (includes  finding  a relationship among seemingly unrelated events).   I nformation Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).   N ear Vision — The ability to see details at close range (within a few feet of the observer).   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.   S peech Recognition — The ability to identify and understand the speech of another person.   S peech Clarity — The ability to speak clearly so others can understand you.       PHYSICAL DEMANDS Si tt i n g up to 95% of time W alking up to 5% of time Occasional standing, stooping, kneeling, crouching and reaching    

Traffic Plan seeks Full Time Flaggers to set up & direct traffic around construction sites. No experience required! Must have a valid driver license. If interested please fill out an application online at  http://careers.trafficplan.com/Careers.aspx?req=KOP-OCT&type=JOBDESCR  or stop by our King Of Prussia location. Walk - in Office address: 510 Hertzog Boulevard King Of Prussia, PA 19406 Walk-in Hours: Every Monday 9am - 12pm We offer: Scheduled raises. Competitive hourly rate. Incentive bonuses. Opportunity for advancement. Company paid medical/dental premiums after 90 days of employment. Weekly pay. Paid holidays after 6 months of employment. Overtime paid daily, after 8 hour work day. Paid training and certification. ** all year round work ** DUTIES AND RESPONSIBILITES: Controls movement of vehicular traffic through construction projects. Assess & develop traffic routing plans, type, & location of control points with supervisor / customer. Distributes traffic control signs & markers along site in designated pattern. Controls movement of traffic through site using sign, hand, & flag signals. Warns construction workers when approaching vehicle fails to heed signals to prevent accident & injury to workers. Informs drivers of detour routes through construction sites. Provide the highest level of customer service to all customers. Includes on-time arrival & well managed work zones. Drive Company trucks as needed. Other Duties not listed may apply. WORKING ENVIRONMENT/PHYSICAL DEMANDS: Work is performed outdoors at construction sites dealing with inclement weather. Reaching above shoulder heights, below the waist or lifting as required. Proper lifting techniques required which may include lifting up to 50 pounds. Require standing for long periods of time.

Are you an experienced Customer Service professional motivated to leverage a customer centered approach to assist home owners in a highly visible position?  LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, seeks an individual with a history of progressive experience delivering service that exceeds expectations in a growing and inspiring industry. The ideal candidate will be a dynamic individual who rigorously advances our mission while consistently delivering exceptional service. If you possess presence and confidence in your ability to promote our core values of entrepreneurship and empowerment, now is the time to join our team and become a part of something big.     A DAY IN THE LIFE   In this role, you will…   Assist homeowners with routine or complex issues and requests, in a call center environment Use an advanced telephony system Explain mortgage based process information Make decisions to resolve customer issues Navigate and enter data on a computer platform Provide exceptional customer service     WHO YOU ARE   You possess …   Enjoy speaking to customers over the phone Understanding of mortgage servicing: escrow, taxes, payment application Desire to help your peers, your team, and all around you because you are highly driven and lead by example Analytical ability to apply data and information to all processes and solutions Ability to provide consistent engagement in customer and brand experience     WHO WE ARE   About us …   LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.   LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.   Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.         DETAILED JOB DUTIES   Handle inbound and outbound calls from customers in a fast-paced environment, while maintaining established performance metrics expectations and delivering quality service to our customers Take ownership of the Customer Experience, as well as demonstrate attributes in accordance with the LoanCare brand experience expectations Utilize good judgment and understanding of process and procedures to effectively make decisions to resolve customer issues Obtain and evaluate all relevant information to handle inquiries and complaints accurately and efficiently Accurately track and document all communications with customers to provide a detailed history of contact Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner Achieve monthly individual and team based targeted performance goals Follow escalation procedures to address customer concerns requiring additional research or resources to resolve Direct requests and unresolved issues to the designated resource All other duties as assigned     MINIMUM QUALIFICATIONS   High School Diploma or equivalent required Two (2) years of Call Center or Customer Service experience preferred Knowledge of customer service principles and practices Excellent communication skills Attention to detail and accuracy Problem-solving skills and problem analysis Basic mortgage product knowledge preferred     WORK CONDITIONS   Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance.   ESSENTIAL FUNCTIONS   Overtime – Required as necessary   C ritical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.   R eading Comprehension — Understanding written sentences and paragraphs in work related documents.   E nglish Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.   S peaking — Talking to others to convey information effectively.   A c t i ve Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.   A c t i ve Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.   I nstructing — Teaching others how to do something.   Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.   T im e Management — Managing one's own time and the time of others.   W r i t i ng — Communicating effectively in writing as appropriate for the needs of the audience.   C omplex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.   D eductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.   P roblem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.   W r i tt en Comprehension — The ability to read and understand information and ideas presented in writing.   I nductive  Reasoning  —   The  ability  to combine  pieces  of  information  to form  general  rules  or  conclusions  (includes  finding  a relationship among seemingly unrelated events).   I nformation Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).   N ear Vision — The ability to see details at close range (within a few feet of the observer).   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.   S peech Recognition — The ability to identify and understand the speech of another person.   S peech Clarity — The ability to speak clearly so others can understand you.     PHYSICAL DEMANDS Si tt i n g up to 95% of time W alking up to 5% of time Occasional standing, stooping, kneeling, crouching and reaching

  We are seeking a Bilingual Member Service Representative for the Member Service Department. The incumbent is expected to meet all department standards. This is a call center environment where you’ll assist members by appropriately resolving their issues, answering questions and referring Credit Human products and services to meet their needs and enhance their financial health and well-being. If you’re Bilingual and good at analyzing and resolving problems and offering options, you should apply right away! Highlights: Assist members and non-members calling into the Call Center with their request; Perform financial transactions, inquires and file maintenance on accounts; Experience:     Required Financial service experience and/or 1 year’s call center customer service experience Some sales will be required for this position       Skills & Knowledge: PC skills and 10-key by touch skills Type 30 or better corrected wpm Bilingual in Spanish/English Excellent telephone etiquette   Education:     Required High School Diploma Schedule:  Monday - Friday, 10:00am - 7:00pm; Saturday: 9:00am - 3:00pm  Level of Work:  1B Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement. To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers .   Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, CHEX systems, past employment verifications, criminal history check on convictions and outstanding arrest warrants within the past seven years. Degree verification are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.     Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 80 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 80 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Panorama City (#80) Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store #21 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 21 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Santa Maria (#21).  Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate notetaking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 14 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 14 Delano Organize, process and file paperwork pertaining to legal collection matters for the following locations: Delano (#14)  Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate notetaking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 50 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 50 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Santa Ana  Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 42 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 42 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Anaheim  Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 16 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 16 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Bakersfield (#16)  Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 107 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # _107 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Ventura (#107) Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store #137 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 137 Organize, process and file paperwork pertaining to legal collection matters for the following locations: San Bernardino Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 123 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 123 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Buena Park (#123) Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 108 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 108 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Orange (Orange Mall #108) Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 140 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 140 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Victorville Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred