North Clackamas School District
12400 Southeast Freeman Way, Milwaukie, OR, USA
All Applications Must Be Received By The Closing Date: * 01/31/2020
Executive Director of Technology and Information Services
The North Clackamas School District is a growing district on Portland's east side. North Clackamas is known for its high quality of living. With approximately 2,000 employees, North Clackamas is nationally recognized for outstanding programs supported by the efficient utilization of resources. The North Clackamas community expects, and school leaders ensure, accountable and transparent investments that place funding as close to the student as possible.
The North Clackamas School District strives to create an inclusive environment that welcomes and values the diversity of our staff and students. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described. If you are unsure whether you meet the qualifications of this position, or how this would be determined, please feel free to contact Human Resources to discuss your application.
Position Summary:
Oversees the development, execution, support, and evaluation of a robust and comprehensive information technology (IT) system. Works with senior leadership, departments, and schools to help them effectively utilize the applications of technology within their respective areas of responsibility. In addition, the Executive Director focuses the department on innovation, efficiency, and implementation of effective 21st century telecommunication and technology practices that will aid the District in providing the highest quality educational programs and services, and the infrastructure to ensure the smooth management of the overall operation. The incumbent acts as advisor to the Assistant Superintendent on matters related to information technology services.
Minimum Qualifications:
Incumbents must have successful experience in working with culturally diverse families and communities, and/or have otherwise demonstrated a commitment to equity and strengthening engagement of a diverse community and skill in communicating with a diverse population.
Master’s Degree or higher.
Minimum of five (5) years of technology management and/or leadership experience.
Knowledge of current technology environments including telecommunications, networks, database administration, programming, media, and desktops.
Strong project management skills and demonstrated ability to plan, organize, and manage programs and projects.
Experience in the application of technology to instructional practice (may be substituted in part for the five (5) years of technology management and/or leadership experience).
Strong analytical and problem solving skills.
Understanding and demonstration of “client-centered” support and services.
Excellent oral, written, and interpersonal communication skills.
Ability to work both independently and cooperatively.
Ability to organize work, set priorities, and meet deadlines.
Ability to establish effective working relationships at all levels of the organization.
Ability to remain calm, deliberate, and tactful in stressful and emotional situations.
Demonstrated supervisory ability.
Valid state driver’s license.
Desired Qualifications:
Knowledge and substantive experience in district specific technology equipment, systems, and applications.
Experience in the K-12 instructional application of technology.
Possess or ability to obtain Oregon administrative license.
Major Duties and Responsibilities:
Program Leadership: Responsible for development, implementation, operation, monitoring, and evaluation of the technology program for the District. Provides leadership for short- and long-range planning for all technology initiatives: vision, goals, program objectives/strategies/activities, infrastructure, staffing, training, evaluation, budgeting, and collaboration with others. Responsible for maintaining technology operations to include systems administration, network management, telecommunications management, system and data security, system and data backup and emergency recovery plans. Plans for, establishes, and maintains the District-wide data base systems. Responsible for assuring data integrity and assisting staff in data access and utilization.
Provides leadership in identifying hardware and software needs and purchases, ensuring that they are consistent with the school system instructional technology plan and state technology guidelines. Uses the state and local technology plans to establish standards for the purchase of equipment, software, related media, and supplies for instructional technology integration and management activities according to the local purchasing guidelines. Supervises the system-wide inventory of technology assets. Directs the development and delivery of technology training for use of administrative and instructional systems. Works collaboratively with Instructional Executive Team leadership to plan for and integrate technology as an integral part of the instructional program. Works with all other instructional administrative staff, including school based administrators, to implement and support instructional technology initiatives. Coordinates staff development in technology competencies for District staff at all levels. * Planning and Programming: Stays abreast of research on the changing nature of the profession, the field of public education and changing national, regional and local trends that may impact program areas. Participates in discussions on evolving demands and expectations and the impact those demands and expectations will have on assigned programs. Uses forecasting tools and strategies to predict future needs. Anticipates and develops strategies and programs that respond effectively to anticipated needs and the changing profession.
Financial Management and Strategic Planning: Advises the District leadership on the financial implications of technology programs. Administers programs within approved budget parameters including allocation of financial, technology, and staff (FTE) resources. Exercises overall leadership for federal, state and private source grants to support technology and telecommunications operations, enhancement, and support activities.
Policy Formulation and Guidance: Recognizes the need for and formulates policies necessary to implement district information technology management goals and objectives and to assure effective implementation and operation of assigned programs. Establishes a system for periodic review of policies to determine when modifications are necessary to advance the goals of the department and to serve the overall needs of employees and managers and the organization.
Program Direction and Staff Supervision: Oversees organizational management in all assigned areas. Assures that functions are effectively structured and work coordination procedures are in place to achieve a high level of integration and synergy across program functions. Approves position structures and operating practices essential to the development and delivering of quality programs and services. Recruits and assigns staff ensuring that they possess and practice the values necessary to achieving the level of program delivery and customer service that is essential to a highly effective organization. Assesses, evaluates, and provides for training and professional development of all staff. Creates communication, collaboration and coordination processes that assure all staff is timely and effectively informed of department policies, issues, and guidance that their programs are expected to support. Establishes an environment in which all staff members are comfortable and forthcoming in sharing their ideas, needs and concerns, and in which the staff collaboratively works together to seek solutions and resolutions.
Program Evaluation, Analysis and Feedback: Establishes a system of data collection and analysis that provides for continuous assessment of program effectiveness and/or changing needs. At least annually, conducts a comprehensive assessment review of all programs to determine their level of effectiveness and contribution to the mission of the department and to identify problem areas, areas of high success, and areas in needs of change. Prepares structured presentations to District leadership to share the program evaluation results.
Representation: Serves as a District designated representative in key national, regional, state and local forums both within and apart from the assigned area of technology. Maintains collegial relationships with technology administrators outside of the school district. Speaks and acts on behalf of the Superintendent and Assistant Superintendent when interacting with public and community groups.
Serves as first responder to emergency and after hour situations.
Performs other duties as assigned.
Terms of Employment:
Approximate Annual Compensation Range (2020-2021): $146,419 - $161,428 (this includes the additional 6% employee contribution to PERS the employer pays).
Position is a 240-day work year that will include some evening and weekend work expectations.
North Clackamas currently pays the employee's portion of PERS (6%). Excellent benefits including medical, dental, eye insurance coverage, cell phone, mileage stipends, and life insurance. If North Clackamas Medical Plan V chosen, an employer contribution of $1500 - $3000 will be invested in employee's HRA VEBA, funded every January 1.
Other benefits include paid leave.
Professional development funds available.
Job Type: Full-time
Experience:
technology management and/or leadership: 5 years (Preferred)
Education:
Master's (Required)
Work Location:
One location
Benefits:
Health insurance
Dental insurance
Vision insurance
Retirement plan
Paid time off
Flexible schedule
Professional development assistance
Schedule::
Monday to Friday
All Applications Must Be Received By The Closing Date: * 01/31/2020
Executive Director of Technology and Information Services
The North Clackamas School District is a growing district on Portland's east side. North Clackamas is known for its high quality of living. With approximately 2,000 employees, North Clackamas is nationally recognized for outstanding programs supported by the efficient utilization of resources. The North Clackamas community expects, and school leaders ensure, accountable and transparent investments that place funding as close to the student as possible.
The North Clackamas School District strives to create an inclusive environment that welcomes and values the diversity of our staff and students. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described. If you are unsure whether you meet the qualifications of this position, or how this would be determined, please feel free to contact Human Resources to discuss your application.
Position Summary:
Oversees the development, execution, support, and evaluation of a robust and comprehensive information technology (IT) system. Works with senior leadership, departments, and schools to help them effectively utilize the applications of technology within their respective areas of responsibility. In addition, the Executive Director focuses the department on innovation, efficiency, and implementation of effective 21st century telecommunication and technology practices that will aid the District in providing the highest quality educational programs and services, and the infrastructure to ensure the smooth management of the overall operation. The incumbent acts as advisor to the Assistant Superintendent on matters related to information technology services.
Minimum Qualifications:
Incumbents must have successful experience in working with culturally diverse families and communities, and/or have otherwise demonstrated a commitment to equity and strengthening engagement of a diverse community and skill in communicating with a diverse population.
Master’s Degree or higher.
Minimum of five (5) years of technology management and/or leadership experience.
Knowledge of current technology environments including telecommunications, networks, database administration, programming, media, and desktops.
Strong project management skills and demonstrated ability to plan, organize, and manage programs and projects.
Experience in the application of technology to instructional practice (may be substituted in part for the five (5) years of technology management and/or leadership experience).
Strong analytical and problem solving skills.
Understanding and demonstration of “client-centered” support and services.
Excellent oral, written, and interpersonal communication skills.
Ability to work both independently and cooperatively.
Ability to organize work, set priorities, and meet deadlines.
Ability to establish effective working relationships at all levels of the organization.
Ability to remain calm, deliberate, and tactful in stressful and emotional situations.
Demonstrated supervisory ability.
Valid state driver’s license.
Desired Qualifications:
Knowledge and substantive experience in district specific technology equipment, systems, and applications.
Experience in the K-12 instructional application of technology.
Possess or ability to obtain Oregon administrative license.
Major Duties and Responsibilities:
Program Leadership: Responsible for development, implementation, operation, monitoring, and evaluation of the technology program for the District. Provides leadership for short- and long-range planning for all technology initiatives: vision, goals, program objectives/strategies/activities, infrastructure, staffing, training, evaluation, budgeting, and collaboration with others. Responsible for maintaining technology operations to include systems administration, network management, telecommunications management, system and data security, system and data backup and emergency recovery plans. Plans for, establishes, and maintains the District-wide data base systems. Responsible for assuring data integrity and assisting staff in data access and utilization.
Provides leadership in identifying hardware and software needs and purchases, ensuring that they are consistent with the school system instructional technology plan and state technology guidelines. Uses the state and local technology plans to establish standards for the purchase of equipment, software, related media, and supplies for instructional technology integration and management activities according to the local purchasing guidelines. Supervises the system-wide inventory of technology assets. Directs the development and delivery of technology training for use of administrative and instructional systems. Works collaboratively with Instructional Executive Team leadership to plan for and integrate technology as an integral part of the instructional program. Works with all other instructional administrative staff, including school based administrators, to implement and support instructional technology initiatives. Coordinates staff development in technology competencies for District staff at all levels. * Planning and Programming: Stays abreast of research on the changing nature of the profession, the field of public education and changing national, regional and local trends that may impact program areas. Participates in discussions on evolving demands and expectations and the impact those demands and expectations will have on assigned programs. Uses forecasting tools and strategies to predict future needs. Anticipates and develops strategies and programs that respond effectively to anticipated needs and the changing profession.
Financial Management and Strategic Planning: Advises the District leadership on the financial implications of technology programs. Administers programs within approved budget parameters including allocation of financial, technology, and staff (FTE) resources. Exercises overall leadership for federal, state and private source grants to support technology and telecommunications operations, enhancement, and support activities.
Policy Formulation and Guidance: Recognizes the need for and formulates policies necessary to implement district information technology management goals and objectives and to assure effective implementation and operation of assigned programs. Establishes a system for periodic review of policies to determine when modifications are necessary to advance the goals of the department and to serve the overall needs of employees and managers and the organization.
Program Direction and Staff Supervision: Oversees organizational management in all assigned areas. Assures that functions are effectively structured and work coordination procedures are in place to achieve a high level of integration and synergy across program functions. Approves position structures and operating practices essential to the development and delivering of quality programs and services. Recruits and assigns staff ensuring that they possess and practice the values necessary to achieving the level of program delivery and customer service that is essential to a highly effective organization. Assesses, evaluates, and provides for training and professional development of all staff. Creates communication, collaboration and coordination processes that assure all staff is timely and effectively informed of department policies, issues, and guidance that their programs are expected to support. Establishes an environment in which all staff members are comfortable and forthcoming in sharing their ideas, needs and concerns, and in which the staff collaboratively works together to seek solutions and resolutions.
Program Evaluation, Analysis and Feedback: Establishes a system of data collection and analysis that provides for continuous assessment of program effectiveness and/or changing needs. At least annually, conducts a comprehensive assessment review of all programs to determine their level of effectiveness and contribution to the mission of the department and to identify problem areas, areas of high success, and areas in needs of change. Prepares structured presentations to District leadership to share the program evaluation results.
Representation: Serves as a District designated representative in key national, regional, state and local forums both within and apart from the assigned area of technology. Maintains collegial relationships with technology administrators outside of the school district. Speaks and acts on behalf of the Superintendent and Assistant Superintendent when interacting with public and community groups.
Serves as first responder to emergency and after hour situations.
Performs other duties as assigned.
Terms of Employment:
Approximate Annual Compensation Range (2020-2021): $146,419 - $161,428 (this includes the additional 6% employee contribution to PERS the employer pays).
Position is a 240-day work year that will include some evening and weekend work expectations.
North Clackamas currently pays the employee's portion of PERS (6%). Excellent benefits including medical, dental, eye insurance coverage, cell phone, mileage stipends, and life insurance. If North Clackamas Medical Plan V chosen, an employer contribution of $1500 - $3000 will be invested in employee's HRA VEBA, funded every January 1.
Other benefits include paid leave.
Professional development funds available.
Job Type: Full-time
Experience:
technology management and/or leadership: 5 years (Preferred)
Education:
Master's (Required)
Work Location:
One location
Benefits:
Health insurance
Dental insurance
Vision insurance
Retirement plan
Paid time off
Flexible schedule
Professional development assistance
Schedule::
Monday to Friday
U.S. Department of State
Summary
The U.S. Department of State is developing a rank-order list of eligible hires for a limited number of Information Management Specialist (IMS) vacancies based on the needs of the Department.
To learn more about the Department of State and a career as a Foreign Service Specialist, please visit us at https://careers.state.gov .
This is a 2880 Foreign Service skill code (Information Management Specialist) equivalent to the 2210 series in the Civil Service.
Learn more about this agency
Responsibilities
Foreign Service Information Management Specialists (IMS) are responsible for the Department’s Information Resource Management (IRM) programs and information technology (IT) systems world-wide.
The duties of IMS vary according to the size of the post and the requirements of the specific diplomatic mission. At various times, at posts around the world or in domestic locations, the following are some examples of the types of duties and responsibilities an IMS is expected to perform:
Customer Service Skills:
Provide assistance to users of information management services (for example, by configuring and optimizing software).
Train users in the use of new software applications, providing guidance and assistance with new or amended IT-related policies and procedures.
Promote end-user involvement in technology and technical decision-making.
Information Technology Skills/Problem solving:
Administer computer systems and manage system performance. Set up networks. Start up, operate and shut down systems.
Manage user access, train new personnel, identify and resolve problems, report, track and research incidents, counsel users, set up customer equipment and replace equipment and parts.
Manage and operate classified and unclassified client/server solutions, desktop systems, messaging solutions, web-based technology, database solutions and virtual servers to support LAN/WAN.
Manage telecommunication network services.
Manage communications equipment, install cabling, provide circuits, support video conferencing, manage communications flow, coordinate with host country officials and manage wireless communications and Wi-Fi programs.
Manage voice communication services. Coordinate equipment provision, manage the telephone and radio programs, the personal mobile device program and VoIP convergence devices.
Information Management Skills/Problem solving:
Implement IT projects gathering requirements, designing solutions and assisting with development.
Acquire IT products and services, test solutions, deploy products and maintain IT procurement and inventory.
Manage cloud requirements and support collaboration tools and IT Shared Services efforts.
Manage pouch programs, diplomatic post office, and telephone operator program.
Supervise locally employed staff system administrators, mailroom employees, telephone technicians, radio technicians and switchboard operators.
Manage work assignments and individual performance.
Serve as part of the embassy or consulate management team and perform additional duties outside of normal information resource management activities as determined by embassy or consulate management or as dictated by special circumstances.
Support emergency planning and response and manage emergency wireless communications.
Ensure emergency destruction capability.
Maintain alternate processing site.
Manage emergency digital communications.
Keep current with specialty, gain and maintain certifications.
Information Security:
Maintain internal controls on Department of State automated information systems.
Protect classified documents and classified communications equipment and workspace.
Promote communications security.
Update security settings, manage physical security, monitor security and network security, etc.
Manage telephone system security.
Manage the Public Key Infrastructure (PKI) program.
Essential Physical Requirements:
Some of the essential functions of the Information Management Specialist (IMS) job have a physically demanding component. In the execution of the duties and tasks listed above, IMSs are required to:
Crawl under desks, office furnishings and other objects and work in confined spaces such as under desks or equipment or in crawlspaces, attics, communication closets, etc.
Walk and climb stairs. Bend, twist, reach, stoop, crouch, climb and work on feet for extended periods.
Lift up to 70 pounds and carry up to 50 pounds. Push, pull or drag heaving objects or equipment. Carry equipment up and down stairs.
See small objects such as fonts, wires, and computer components and see under low illumination.
Hear voices in noisy offices, on poor phone connections or at low volume or soft spoken, including distinguishing words in heavy accents. Hear to audibly monitor computer equipment for a faulty condition such as noise from a server or hard drive.
Pull wires, cables, and ropes that can involve climbing and working on ladders.
Coordinate precise movements with hands and fingers to assemble electronic components including using hand tools such as screwdrivers and pliers. Feeling and manipulating small objects with hands and fingers.
Type quickly for extended periods of time.
Work in adverse environmental conditions, such as extremes of heat, cold, wet, dirt and dust.
Work erratic, unusual, unexpected hours and long hours.
Travel and experience jet-lag, changes in temperature, humidity, etc.
Travel Required
Occasional travel - A Foreign Service Specialist generally spends the majority of his/her career assigned to the Department of State’s overseas missions and at times, lives away from family and/or in difficult or isolated conditions. Selected applicants will be notified of an Oral Assessment (OA) requirement in Washington D.C. For the selected applicants, all travel and other expenses incurred in connection with the OA are the sole responsibility of the applicant.
Supervisory status
Yes
Promotion Potential
MC
Requirements
Conditions of Employment
Be a U.S. citizen and available for worldwide service.*
Be able to obtain a Top Secret - SCI Security Clearance.
Be able to obtain an appropriate Foreign Service Medical Clearance.
Be able to obtain a favorable Suitability Review Panel determination.**
Be at least 20 years old to apply; at least 21 years old to be appointed.
Be appointed prior to age 60 (preference eligible veterans excepted).***
Please do not submit your application through USAJobs.
Please submit your application and register to take the Information Management Specialist Test (IMST) at:
www.pearsonvue.com/IMST
Qualifications
Specialized Experience
Qualifying Specialized Experience must demonstrate the potential to perform in progressively more responsible positions in the information resource management field. An applicant's work experience will be evaluated for level of responsibility and length of experience.
To qualify as Specialized Experience, 60% or more of the duties must be related to: working with computers, upgrading, repairing, replacing hardware and software components; or working with network devices, switches and routers; or performing Sys-Admin functions such as mail server maintenance; adding, deleting and assigning users to roles and providing direct assistance to customers, patch management and server maintenance; configuring or administering virtual network environment; the cloud; telecommunications or voice communications; information security; or Program Management for IT projects or Data Analytics experience.
Knowledge, Skills, and Other Characteristics
1. Knowledge of information technology, IT telecommunications, radio systems, the cloud, off-the-shelf (COTS) software, IT technology assessment, systems integration, information security, cybersecurity, virtualization, PBX and VoIP convergence, IT shared services, data analytics and data management, project management principles and IT planning, IT acquisition process, techniques in leveraging IT to satisfy business needs, problem and resolution tracking procedures, customer service theory and techniques, managing processes and operations, and management theory. 2. Specialized skills in IT modernization, integrating local IT mission with Global IT vision, translating business needs into technical solutions, IT asset management, IT project management, information security, customer service, presenting technical concepts in layperson terms, enterprise systems, desktop and peripherals, network infrastructure, mobile services, and video conferencing. 3. General skills in critical thinking, active learning, instructing, active listening, coordination, service orientation, persuasion, monitoring, equipment selection, time management, installation, learning strategies, complex problem solving, systems evaluation, management of personnel resources, systems analysis, management of material resources, judgment and decision making, management of financial resources, equipment maintenance, mathematics, negotiation, technology design, repairing, operations monitoring, operation and control and quality control analysis. 4. Superior oral and written communication skills: In order to perform the duties of an IMS, successful applicants must consistently meet a high standard for English, both written (overall structure as well as grammar, spelling and punctuation) and spoken (overall structure as well as delivery, clarity and succinctness). 5. Other requirements: cross-cultural awareness, tolerance of travel and being on call, tolerance for working overseas, tolerance of varying work environments, world-wide availability, tolerance of living away from family, attention to detail, dependability and integrity.
Education
At the time of application, you must have one of the following:
IT degree (minimum Associate’s degree). No specialized experience required.
Non-IT degree (minimum Associate’s degree) with two years of Specialized Experience out of the last five years.
U.S. military IT-related training or specialty with two years of Specialized Experience out of the last five years. Applicants with U.S. military IT-related training from a U.S. military facility or Academy in fields directly related to the duties described below. At the time of application, you must provide your DD-214, clearly showing one of the U.S. military branches specialty codes or designators and specialty title, and your Military training report with the title of training. A list containing U.S. military occupational specialty codes or designators is provided for your reference only. Please note that this list is not all inclusive.
IT-related degree or training must be in the following: Information Management, Telecommunications Management, Computer Information Systems, Networking, Data Processing, Computer Sciences, Mathematics or other related computer networking fields.
You must submit a copy of your university transcript(s), or your DD-214 and your military training report with the title of training when requested . If you do not submit this documentation to demonstrate your educational achievements, you will not be given credit.
If your application moves to the Qualifications Evaluation Panel (QEP) official or unofficial transcripts will be requested. Your transcript must include your name, the school’s name, and, if applicable, the degree and date awarded. A transcript missing any of these elements will not pass the minimum qualifications and the candidacy will be ended. Copies of diplomas may not be submitted in lieu of transcripts for education above high school level.
Education from a program or institution within the United States must be accredited by an accrediting institution recognized by the U.S. Department of Education, http://ope.ed.gov/accreditation , in order to be credited towards qualifications.
Education completed in foreign high schools, colleges or universities may be used to meet the education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. Only accredited organizations recognized as specializing in the interpretation of foreign education credentials that are members of the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators, Inc. (AICE) are accepted.
NACES: www.naces.org/members.htm
AICE: www.aice-eval.org/members
For further information on the evaluation of foreign education, please refer to the Office of Personnel Management and the U.S. Department of Education. The U.S. Department of State neither endorses nor recommends any individual evaluation service.
OPM: www.opm.gov
U.S. Department of Education: http://www.ed.gov
Additional information
*EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-Verify) – Verification of employment eligibility in the United States is required.
U.S. law requires organizations to employ only individuals who may legally work in the United States – either U.S. citizens, or foreign citizens who have the necessary authorization. This agency utilizes E-Verify to compare information from the Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) records to confirm employment eligibility. If the employee’s information does not match DHS and/or SSA records, the employee is given an opportunity to resolve the problem. If eligibility cannot be verified, employment will be terminated.
**The Department of State Suitability Review Panel and standards are defined in Chapter 3 of the Foreign Affairs Manual. For more information please visit: https://fam.state.gov/ .
***For more information about Veteran’s Preference and how it is applied in the Foreign Service Specialist Selection Process, please visit: http://careers.state.gov/faqs/faqs-wiki/are-veterans-given-hiring-preference-
No applicant will be considered who has previously been separated from the Foreign Service under sections §607, §608, §610 or §611 of the Foreign Service Act of 1980, as amended, or who resigned or retired in lieu of separation under these provisions. In addition, no applicant will be considered who has previously been separated for failure to receive a career appointment under section §306 of the Foreign Service Act of 1980, as amended, or who resigned or retired in lieu thereof.
A Foreign Service Specialist separated for failure to receive a career appointment under section 306 may not re-apply to be a Foreign Service Specialist in the same skill code, but may apply for another skill code (or to be a Foreign Service Generalist).
Executive Branch agencies are barred by 5 US Code 3303 as amended from accepting or considering prohibited political recommendations and are required to return any prohibited political recommendations to sender. In addition, as mandated by 5 US Code 3110, relatives of federal employees cannot be granted preference in competing for these employment opportunities.
It is the policy of the Federal Government to treat all of its employees with dignity and respect and to provide a workplace that is free from discrimination whether discrimination is based on race, color, religion, sex (including gender identity or pregnancy), national origin, disability, political affiliation, marital status, membership in an employee organization, age, sexual orientation, or other non-merit factors.
The Department of State provides reasonable accommodation to applicants with disabilities. Applicants requiring reasonable accommodations for any part of the application or hiring process should so advise the Department at ReasonableAccommodations@state.gov, within one week of receiving their invitation to the oral assessment. Decisions for granting reasonable accommodations are made on a case-by-case basis.
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How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Candidates will be evaluated on their total background including experience, education, awards, training, and self-development as it relates to the position. Selection for this position will be made only from among candidates possessing the best qualifications. Part-time work experience will be prorated. To preview questions please click here .
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Background checks and security clearance
Security clearance
Sensitive Compartmented Information
Drug test required
Yes
Required Documents Help
Required Documents
Please do not apply through USAJobs.
1. Visit www.pearsonvue.com/IMST
2. Create a web account.
3. Follow the instructions to complete and submit the IMST online application:
a. Answer all self-assessment questions;
b. Include work history for the past 10 (ten) years; and
c. Complete the Personal Narrative questions and Statement of interest.
(Please see below for more information.)
d. Your application is automatically saved as you proceed through it.
You may interrupt the application process and return to it until you submit it.
e. Complete, review and submit the application.
o After you complete and submit the above this becomes your online application and will be used to evaluate your qualifications for this position.
o You have six months to complete the application process outlined in this announcement and must take the IMST. If you have not done so within six months, you must restart the application process.
o Application packages must be complete before you can register for the Consular Fellows Program Test.
o We strongly recommend that you go back into your application and verify that everything is completed properly.
Personal Narratives and Statement of Interest These required questions provide an opportunity to describe examples and accomplishments from your education, life, and/or work experience that demonstrate your qualifications for becoming an Information Management Specialist (IMS). Examples can be drawn from any part of your professional or personal experience. The information you give may be used in your oral assessment should you be invited and is an important factor in the competitive evaluation of applicants. Each response is limited to 300 words or fewer (maximum length 2,000 characters) for each item. You should compose your replies carefully, as one of the skills necessary to succeed as a Foreign Service Specialist (FSS) is the ability to write clearly and concisely. Answers to all of the Personal Narratives and Statement of Interest are required and must be completed in the online application.
1. Substantive Knowledge – Give what you consider to be the best example of a situation where you found a solution to a practical problem by using your knowledge of information technology (IT) programs. Indicate the nature of the problem, who was affected by the problem, in what way, and the results or benefits of your solution.
2. Intellectual Skills - Describe a time when you had to analyze a complex IT situation and make a quick decision. What process did you follow for making the decision? Were you satisfied with the results?
3. Interpersonal Skills - Please provide an example that demonstrates you are good at working with others in difficult situations. What exactly did you do that shows you have this skill?
4. Communication Skills - Describe a situation in which you used your communication skills to describe a technical issue to a non-technical audience.
5. Managerial Skills - Information Management Specialists are often required to manage projects, demonstrating the ability to plan and organize, set priorities, employ a systematic approach, and allocate time and resources efficiently. Describe a project that you managed or helped to manage and how you sought to achieve the project’s goals.
6. Leadership Skills - Describe a time when you identified a serious problem involving IT services or IT solutions that required immediate action. How did you take the lead in solving the problem?
Statement of Interest Required narrative Statement of Interest which discusses your:
Motivation for joining the Foreign Service,
Comments about your work experience, include special skills (e.g. computer), current licenses, honors, awards, special accomplishments, and/or training (with date completed) relating to this position,
Experience living or working in a multicultural environment, overseas or in U.S.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Benefits Help
Benefits
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .
Health and medical coverage, federal retirement benefits, paid leave, and an unprecedented chance to see the world and experience different cultures. Overseas benefits include tax-free housing overseas and tax-free education allowance for dependent children between K-12 overseas. For information on FS Salary, please visit https://careers.state.gov/faqs/faqs-wiki/foreign-service-salary-matching-pay-tables-danger-pay-overseas-moving-expenses-and-taxes .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
Please do not apply through USAJobs.
1. Visit www.pearsonvue.com/IMST
2. Create a web account.
3. Follow the instructions to complete and submit the IMST online application:
a. Answer all self-assessment questions;
b. Include work history for the past 10 (ten) years; and
c. Complete the Personal Narrative questions and Statement of interest.
(Please see the Required Documents section for more information.)
d. Your application is automatically saved as you proceed through it.
You may interrupt the application process and return to it until you submit it.
e. Complete, review and submit the application.
o After you complete and submit the above this becomes your online application and will be used to evaluate your qualifications for this position.
o You have six months to complete the application process outlined in this announcement and must take the IMST. If you have not done so within six months, you must restart the application process.
o Application packages must be complete before you can register for the Consular Fellows Program Test.
o We strongly recommend that you go back into your application and verify that everything is completed properly.
4. Select an appointment to take the Information Management Specialist Test (IMST) at one of Pearson VUE's test centers. The Information Management Specialist Test (IMST) is an important part of the selection process, covering the job knowledge, English expression and situational judgment necessary to work as an Information Management Specialist.
If you are having technical difficulty with the application process, please contact the Customer Service Desk by calling 1-866-389-8339 (toll free), 1-952-905-7483 (toll) or by utilizing the Chat function on www.pearsonvue.com . The Help Desk is available Monday through Friday from 7 a.m. to 7 p.m. Central Time; closed on local holidays. For more information on the Information Management Specialist hiring processes, please visit https://careers.state.gov/work/foreign-service/specialist/ and http://careers.state.gov/faqs . If you have any questions regarding FS careers, please visit our Careers.State.Gov site and post your question(s) on the appropriate Forum in the Connect section: http://careers.state.gov/connect/forums .
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Agency contact information
IMS Vacancy
Phone
000-000-0000
Fax
000-000-0000
Email
IMSVacancyInfo@state.gov
Address
U.S. Department of State
2201 C St NW Washington, District of Columbia 20520 United States Learn more about this agency
Next steps
For more information, please visit http://careers.state.gov/work/foreign-service/specialist/selection-process .
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
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Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
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Legal and regulatory guidance
Financial suitability
Social security number request
Privacy Act
Signature and false statements
Selective Service
New employee probationary period
Summary
The U.S. Department of State is developing a rank-order list of eligible hires for a limited number of Information Management Specialist (IMS) vacancies based on the needs of the Department.
To learn more about the Department of State and a career as a Foreign Service Specialist, please visit us at https://careers.state.gov .
This is a 2880 Foreign Service skill code (Information Management Specialist) equivalent to the 2210 series in the Civil Service.
Learn more about this agency
Responsibilities
Foreign Service Information Management Specialists (IMS) are responsible for the Department’s Information Resource Management (IRM) programs and information technology (IT) systems world-wide.
The duties of IMS vary according to the size of the post and the requirements of the specific diplomatic mission. At various times, at posts around the world or in domestic locations, the following are some examples of the types of duties and responsibilities an IMS is expected to perform:
Customer Service Skills:
Provide assistance to users of information management services (for example, by configuring and optimizing software).
Train users in the use of new software applications, providing guidance and assistance with new or amended IT-related policies and procedures.
Promote end-user involvement in technology and technical decision-making.
Information Technology Skills/Problem solving:
Administer computer systems and manage system performance. Set up networks. Start up, operate and shut down systems.
Manage user access, train new personnel, identify and resolve problems, report, track and research incidents, counsel users, set up customer equipment and replace equipment and parts.
Manage and operate classified and unclassified client/server solutions, desktop systems, messaging solutions, web-based technology, database solutions and virtual servers to support LAN/WAN.
Manage telecommunication network services.
Manage communications equipment, install cabling, provide circuits, support video conferencing, manage communications flow, coordinate with host country officials and manage wireless communications and Wi-Fi programs.
Manage voice communication services. Coordinate equipment provision, manage the telephone and radio programs, the personal mobile device program and VoIP convergence devices.
Information Management Skills/Problem solving:
Implement IT projects gathering requirements, designing solutions and assisting with development.
Acquire IT products and services, test solutions, deploy products and maintain IT procurement and inventory.
Manage cloud requirements and support collaboration tools and IT Shared Services efforts.
Manage pouch programs, diplomatic post office, and telephone operator program.
Supervise locally employed staff system administrators, mailroom employees, telephone technicians, radio technicians and switchboard operators.
Manage work assignments and individual performance.
Serve as part of the embassy or consulate management team and perform additional duties outside of normal information resource management activities as determined by embassy or consulate management or as dictated by special circumstances.
Support emergency planning and response and manage emergency wireless communications.
Ensure emergency destruction capability.
Maintain alternate processing site.
Manage emergency digital communications.
Keep current with specialty, gain and maintain certifications.
Information Security:
Maintain internal controls on Department of State automated information systems.
Protect classified documents and classified communications equipment and workspace.
Promote communications security.
Update security settings, manage physical security, monitor security and network security, etc.
Manage telephone system security.
Manage the Public Key Infrastructure (PKI) program.
Essential Physical Requirements:
Some of the essential functions of the Information Management Specialist (IMS) job have a physically demanding component. In the execution of the duties and tasks listed above, IMSs are required to:
Crawl under desks, office furnishings and other objects and work in confined spaces such as under desks or equipment or in crawlspaces, attics, communication closets, etc.
Walk and climb stairs. Bend, twist, reach, stoop, crouch, climb and work on feet for extended periods.
Lift up to 70 pounds and carry up to 50 pounds. Push, pull or drag heaving objects or equipment. Carry equipment up and down stairs.
See small objects such as fonts, wires, and computer components and see under low illumination.
Hear voices in noisy offices, on poor phone connections or at low volume or soft spoken, including distinguishing words in heavy accents. Hear to audibly monitor computer equipment for a faulty condition such as noise from a server or hard drive.
Pull wires, cables, and ropes that can involve climbing and working on ladders.
Coordinate precise movements with hands and fingers to assemble electronic components including using hand tools such as screwdrivers and pliers. Feeling and manipulating small objects with hands and fingers.
Type quickly for extended periods of time.
Work in adverse environmental conditions, such as extremes of heat, cold, wet, dirt and dust.
Work erratic, unusual, unexpected hours and long hours.
Travel and experience jet-lag, changes in temperature, humidity, etc.
Travel Required
Occasional travel - A Foreign Service Specialist generally spends the majority of his/her career assigned to the Department of State’s overseas missions and at times, lives away from family and/or in difficult or isolated conditions. Selected applicants will be notified of an Oral Assessment (OA) requirement in Washington D.C. For the selected applicants, all travel and other expenses incurred in connection with the OA are the sole responsibility of the applicant.
Supervisory status
Yes
Promotion Potential
MC
Requirements
Conditions of Employment
Be a U.S. citizen and available for worldwide service.*
Be able to obtain a Top Secret - SCI Security Clearance.
Be able to obtain an appropriate Foreign Service Medical Clearance.
Be able to obtain a favorable Suitability Review Panel determination.**
Be at least 20 years old to apply; at least 21 years old to be appointed.
Be appointed prior to age 60 (preference eligible veterans excepted).***
Please do not submit your application through USAJobs.
Please submit your application and register to take the Information Management Specialist Test (IMST) at:
www.pearsonvue.com/IMST
Qualifications
Specialized Experience
Qualifying Specialized Experience must demonstrate the potential to perform in progressively more responsible positions in the information resource management field. An applicant's work experience will be evaluated for level of responsibility and length of experience.
To qualify as Specialized Experience, 60% or more of the duties must be related to: working with computers, upgrading, repairing, replacing hardware and software components; or working with network devices, switches and routers; or performing Sys-Admin functions such as mail server maintenance; adding, deleting and assigning users to roles and providing direct assistance to customers, patch management and server maintenance; configuring or administering virtual network environment; the cloud; telecommunications or voice communications; information security; or Program Management for IT projects or Data Analytics experience.
Knowledge, Skills, and Other Characteristics
1. Knowledge of information technology, IT telecommunications, radio systems, the cloud, off-the-shelf (COTS) software, IT technology assessment, systems integration, information security, cybersecurity, virtualization, PBX and VoIP convergence, IT shared services, data analytics and data management, project management principles and IT planning, IT acquisition process, techniques in leveraging IT to satisfy business needs, problem and resolution tracking procedures, customer service theory and techniques, managing processes and operations, and management theory. 2. Specialized skills in IT modernization, integrating local IT mission with Global IT vision, translating business needs into technical solutions, IT asset management, IT project management, information security, customer service, presenting technical concepts in layperson terms, enterprise systems, desktop and peripherals, network infrastructure, mobile services, and video conferencing. 3. General skills in critical thinking, active learning, instructing, active listening, coordination, service orientation, persuasion, monitoring, equipment selection, time management, installation, learning strategies, complex problem solving, systems evaluation, management of personnel resources, systems analysis, management of material resources, judgment and decision making, management of financial resources, equipment maintenance, mathematics, negotiation, technology design, repairing, operations monitoring, operation and control and quality control analysis. 4. Superior oral and written communication skills: In order to perform the duties of an IMS, successful applicants must consistently meet a high standard for English, both written (overall structure as well as grammar, spelling and punctuation) and spoken (overall structure as well as delivery, clarity and succinctness). 5. Other requirements: cross-cultural awareness, tolerance of travel and being on call, tolerance for working overseas, tolerance of varying work environments, world-wide availability, tolerance of living away from family, attention to detail, dependability and integrity.
Education
At the time of application, you must have one of the following:
IT degree (minimum Associate’s degree). No specialized experience required.
Non-IT degree (minimum Associate’s degree) with two years of Specialized Experience out of the last five years.
U.S. military IT-related training or specialty with two years of Specialized Experience out of the last five years. Applicants with U.S. military IT-related training from a U.S. military facility or Academy in fields directly related to the duties described below. At the time of application, you must provide your DD-214, clearly showing one of the U.S. military branches specialty codes or designators and specialty title, and your Military training report with the title of training. A list containing U.S. military occupational specialty codes or designators is provided for your reference only. Please note that this list is not all inclusive.
IT-related degree or training must be in the following: Information Management, Telecommunications Management, Computer Information Systems, Networking, Data Processing, Computer Sciences, Mathematics or other related computer networking fields.
You must submit a copy of your university transcript(s), or your DD-214 and your military training report with the title of training when requested . If you do not submit this documentation to demonstrate your educational achievements, you will not be given credit.
If your application moves to the Qualifications Evaluation Panel (QEP) official or unofficial transcripts will be requested. Your transcript must include your name, the school’s name, and, if applicable, the degree and date awarded. A transcript missing any of these elements will not pass the minimum qualifications and the candidacy will be ended. Copies of diplomas may not be submitted in lieu of transcripts for education above high school level.
Education from a program or institution within the United States must be accredited by an accrediting institution recognized by the U.S. Department of Education, http://ope.ed.gov/accreditation , in order to be credited towards qualifications.
Education completed in foreign high schools, colleges or universities may be used to meet the education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. Only accredited organizations recognized as specializing in the interpretation of foreign education credentials that are members of the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators, Inc. (AICE) are accepted.
NACES: www.naces.org/members.htm
AICE: www.aice-eval.org/members
For further information on the evaluation of foreign education, please refer to the Office of Personnel Management and the U.S. Department of Education. The U.S. Department of State neither endorses nor recommends any individual evaluation service.
OPM: www.opm.gov
U.S. Department of Education: http://www.ed.gov
Additional information
*EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-Verify) – Verification of employment eligibility in the United States is required.
U.S. law requires organizations to employ only individuals who may legally work in the United States – either U.S. citizens, or foreign citizens who have the necessary authorization. This agency utilizes E-Verify to compare information from the Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) records to confirm employment eligibility. If the employee’s information does not match DHS and/or SSA records, the employee is given an opportunity to resolve the problem. If eligibility cannot be verified, employment will be terminated.
**The Department of State Suitability Review Panel and standards are defined in Chapter 3 of the Foreign Affairs Manual. For more information please visit: https://fam.state.gov/ .
***For more information about Veteran’s Preference and how it is applied in the Foreign Service Specialist Selection Process, please visit: http://careers.state.gov/faqs/faqs-wiki/are-veterans-given-hiring-preference-
No applicant will be considered who has previously been separated from the Foreign Service under sections §607, §608, §610 or §611 of the Foreign Service Act of 1980, as amended, or who resigned or retired in lieu of separation under these provisions. In addition, no applicant will be considered who has previously been separated for failure to receive a career appointment under section §306 of the Foreign Service Act of 1980, as amended, or who resigned or retired in lieu thereof.
A Foreign Service Specialist separated for failure to receive a career appointment under section 306 may not re-apply to be a Foreign Service Specialist in the same skill code, but may apply for another skill code (or to be a Foreign Service Generalist).
Executive Branch agencies are barred by 5 US Code 3303 as amended from accepting or considering prohibited political recommendations and are required to return any prohibited political recommendations to sender. In addition, as mandated by 5 US Code 3110, relatives of federal employees cannot be granted preference in competing for these employment opportunities.
It is the policy of the Federal Government to treat all of its employees with dignity and respect and to provide a workplace that is free from discrimination whether discrimination is based on race, color, religion, sex (including gender identity or pregnancy), national origin, disability, political affiliation, marital status, membership in an employee organization, age, sexual orientation, or other non-merit factors.
The Department of State provides reasonable accommodation to applicants with disabilities. Applicants requiring reasonable accommodations for any part of the application or hiring process should so advise the Department at ReasonableAccommodations@state.gov, within one week of receiving their invitation to the oral assessment. Decisions for granting reasonable accommodations are made on a case-by-case basis.
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How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Candidates will be evaluated on their total background including experience, education, awards, training, and self-development as it relates to the position. Selection for this position will be made only from among candidates possessing the best qualifications. Part-time work experience will be prorated. To preview questions please click here .
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Background checks and security clearance
Security clearance
Sensitive Compartmented Information
Drug test required
Yes
Required Documents Help
Required Documents
Please do not apply through USAJobs.
1. Visit www.pearsonvue.com/IMST
2. Create a web account.
3. Follow the instructions to complete and submit the IMST online application:
a. Answer all self-assessment questions;
b. Include work history for the past 10 (ten) years; and
c. Complete the Personal Narrative questions and Statement of interest.
(Please see below for more information.)
d. Your application is automatically saved as you proceed through it.
You may interrupt the application process and return to it until you submit it.
e. Complete, review and submit the application.
o After you complete and submit the above this becomes your online application and will be used to evaluate your qualifications for this position.
o You have six months to complete the application process outlined in this announcement and must take the IMST. If you have not done so within six months, you must restart the application process.
o Application packages must be complete before you can register for the Consular Fellows Program Test.
o We strongly recommend that you go back into your application and verify that everything is completed properly.
Personal Narratives and Statement of Interest These required questions provide an opportunity to describe examples and accomplishments from your education, life, and/or work experience that demonstrate your qualifications for becoming an Information Management Specialist (IMS). Examples can be drawn from any part of your professional or personal experience. The information you give may be used in your oral assessment should you be invited and is an important factor in the competitive evaluation of applicants. Each response is limited to 300 words or fewer (maximum length 2,000 characters) for each item. You should compose your replies carefully, as one of the skills necessary to succeed as a Foreign Service Specialist (FSS) is the ability to write clearly and concisely. Answers to all of the Personal Narratives and Statement of Interest are required and must be completed in the online application.
1. Substantive Knowledge – Give what you consider to be the best example of a situation where you found a solution to a practical problem by using your knowledge of information technology (IT) programs. Indicate the nature of the problem, who was affected by the problem, in what way, and the results or benefits of your solution.
2. Intellectual Skills - Describe a time when you had to analyze a complex IT situation and make a quick decision. What process did you follow for making the decision? Were you satisfied with the results?
3. Interpersonal Skills - Please provide an example that demonstrates you are good at working with others in difficult situations. What exactly did you do that shows you have this skill?
4. Communication Skills - Describe a situation in which you used your communication skills to describe a technical issue to a non-technical audience.
5. Managerial Skills - Information Management Specialists are often required to manage projects, demonstrating the ability to plan and organize, set priorities, employ a systematic approach, and allocate time and resources efficiently. Describe a project that you managed or helped to manage and how you sought to achieve the project’s goals.
6. Leadership Skills - Describe a time when you identified a serious problem involving IT services or IT solutions that required immediate action. How did you take the lead in solving the problem?
Statement of Interest Required narrative Statement of Interest which discusses your:
Motivation for joining the Foreign Service,
Comments about your work experience, include special skills (e.g. computer), current licenses, honors, awards, special accomplishments, and/or training (with date completed) relating to this position,
Experience living or working in a multicultural environment, overseas or in U.S.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Benefits Help
Benefits
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .
Health and medical coverage, federal retirement benefits, paid leave, and an unprecedented chance to see the world and experience different cultures. Overseas benefits include tax-free housing overseas and tax-free education allowance for dependent children between K-12 overseas. For information on FS Salary, please visit https://careers.state.gov/faqs/faqs-wiki/foreign-service-salary-matching-pay-tables-danger-pay-overseas-moving-expenses-and-taxes .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
Please do not apply through USAJobs.
1. Visit www.pearsonvue.com/IMST
2. Create a web account.
3. Follow the instructions to complete and submit the IMST online application:
a. Answer all self-assessment questions;
b. Include work history for the past 10 (ten) years; and
c. Complete the Personal Narrative questions and Statement of interest.
(Please see the Required Documents section for more information.)
d. Your application is automatically saved as you proceed through it.
You may interrupt the application process and return to it until you submit it.
e. Complete, review and submit the application.
o After you complete and submit the above this becomes your online application and will be used to evaluate your qualifications for this position.
o You have six months to complete the application process outlined in this announcement and must take the IMST. If you have not done so within six months, you must restart the application process.
o Application packages must be complete before you can register for the Consular Fellows Program Test.
o We strongly recommend that you go back into your application and verify that everything is completed properly.
4. Select an appointment to take the Information Management Specialist Test (IMST) at one of Pearson VUE's test centers. The Information Management Specialist Test (IMST) is an important part of the selection process, covering the job knowledge, English expression and situational judgment necessary to work as an Information Management Specialist.
If you are having technical difficulty with the application process, please contact the Customer Service Desk by calling 1-866-389-8339 (toll free), 1-952-905-7483 (toll) or by utilizing the Chat function on www.pearsonvue.com . The Help Desk is available Monday through Friday from 7 a.m. to 7 p.m. Central Time; closed on local holidays. For more information on the Information Management Specialist hiring processes, please visit https://careers.state.gov/work/foreign-service/specialist/ and http://careers.state.gov/faqs . If you have any questions regarding FS careers, please visit our Careers.State.Gov site and post your question(s) on the appropriate Forum in the Connect section: http://careers.state.gov/connect/forums .
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Agency contact information
IMS Vacancy
Phone
000-000-0000
Fax
000-000-0000
Email
IMSVacancyInfo@state.gov
Address
U.S. Department of State
2201 C St NW Washington, District of Columbia 20520 United States Learn more about this agency
Next steps
For more information, please visit http://careers.state.gov/work/foreign-service/specialist/selection-process .
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Close
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Close
Legal and regulatory guidance
Financial suitability
Social security number request
Privacy Act
Signature and false statements
Selective Service
New employee probationary period
