2 Information Technology jobs

The Senior Network Engineer works with the Senior Manager of Infrastructure to plan and implement the broad-band and network plans to support City operations. The City of Pittsburgh supports over 100 facilities and 3,500 employees that provide critical services throughout the City limits. The Senior Network Engineer will continuously review the evolving needs for connectivity in the City – including mobile workforce, smart-cities, and identify new technologies and techniques that ensure the optimal operation of this critical infrastructure in a reliable and cost effective manner. Designs, installs, monitors, and documents city-wide network infrastructure. As a member of the Technology Infrastructure Team, this individual provides the technical knowledge and support required to maintain the diverse network infrastructure maintained by I&P for all departments in city government.  This position receives supervision and management from the Technology Infrastructure Manager, and manages the Network Team. Responsible for designing and maintaining networks, including local area networks (LANs), wide area networks (WANs), software-defined networks, virtual private networks (VPNs), wireless networks, and other data and voice communications systems. Plans, implements, and maintains connectivity to all facilities and devices, working with the IT Governance team as well as the Departments to prioritize facilities and provide services within the service level agreements. This includes maintaining redundant Layer 2 and Layer 3 network infrastructure to some facilities. Supports the development and implementation of global security policies, processes, and procedures to protect network infrastructure from security breaches, disaster situations, and internal and external threats, and provide disaster recovery plans. +More...

Title:                                                      Corporate Systems Support Tech Department:                                        Information Technology   Working Relationships:   Reports to:                                          Sr. Vice President IT   Subordinate Staff:                             None   Internal Contacts:                             Corporate Office and Store personnel   External Contacts:                            Technical vendor contacts   Purpose: To support and administer corporate networking, servers, telephony, and other systems and technologies that support the company, and to provide support to the corporate office staff as needed on technologies such as PC hardware and software, printers, email, network connectivity, etc.  Manage incoming help desk tickets and follow up and communicate status.   Duties and Responsibilities: Serve as first level I.T. tech support contact for the corporate office and log call details in ticket system Research, troubleshoot and test hardware and software solutions to resolve issues and assist in implementing new technologies Escalate support issues to more senior staff members as necessary Follow up on open tickets and communicate status updates to user community Tracking tickets for analytics/ trouble call trends Assist in setting up, configuring, and maintaining technology for the corporate office Serve as a backup to field technicians Provide technology support primarily to the corporate office, and to stores as needed Perform other tasks and special projects as needed   Essential Job Functions: Operate a personal computer, host computer and other general office equipment Communicate effectively in both, oral and written forms of English and Spanish Apply cognitive skill to research and resolve technology issues Take directions, carry out instructions, follow posted rules, and interact with coworkers Primary hours of coverage are 8:00am to 5:00pm, Monday through Friday, with a standard one (1) hour lunch period and two (2) break periods Promptness and reliability are essential to operations.   Preferred Skills, Knowledge, and Abilities: Help Desk/Customer Service experience Positive team-oriented attitude Fluent bilingual English and Spanish language skills, written and verbal Working knowledge and proficiency with Microsoft Windows and Office Working knowledge and proficiency supporting office equipment such as printers, scanners, etc. Working knowledge and proficiency with networking and sever maintenance, communications concepts, hardware, and protocols Working knowledge of email and related technologies Working knowledge of VM Ware concepts Working knowledge of Microsoft Server, Active Directory, VPN, and SAN management Working knowledge of POS/HOS systems concepts   Additional Requirements: Must be able to sit for prolonged periods of time in front of a computer Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.   Note:   All job requirements are subject to possible modifications. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related Instruction and perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills, and/or abilities to perform this job successfully; the employee must possess the abilities or aptitudes to perform each duty proficiently.