3 Information Technology jobs

Chesterbrook, PA Non-Exempt Benefits eligible Full Time   *** SERVER TECHNICAL SUPPORT REPRESENTATIVE *** We expect you to have basic computer and internet skills, and we will train on our company's products. 1&1 Internet, Inc. is a subsidiary of United Internet—a profitable, publicly held German company with a market cap of over $8 billion. 1&1 Internet’s North American headquarters is located in Chesterbrook, PA, a Philadelphia suburb. 1&1 Internet is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting edge technology, 1&1 offers users every available resource to easily and affordably create and maintain an optimal online presence. Founded in 1988, 1&1 Internet is a global leader among web hosting providers. Internationally, 1&1 maintains more than 13 million customer contracts with both consumer and business users and the 1&1 group manages over of 19 million domain name worldwide. It also operates 5 highly-secure, green data centers housing more than 70,000 servers. 1&1 has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, 1&1 has become one of the premiere web hosting companies serving the US market; making it one of the country’s top 5 web hosting companies. In September 2008, 1&1 opened a state of the art 55,000 square foot data center in Lenexa, Kansas. The employee will be providing technical support for 1&1's root-server customers over phone and email. Employee will also be required to answer escalations from first level support on shared hosting products. Server Technical Support Representative •Strong spoken and written communication skills •Ability to communicate technical processes clearly •Great customer service attitude •Ability to be on time when shift begins •Willing to learn and adapt to new technologies in a changing environment •Team player •High school diploma or equivalent or pursuing a computer science degree •Candidate should display an interest in the web hosting field and/or computer technology so that their skills can adapt to the work environment. •Experience with Microsoft Windows and Linux. •Should have a proactive approach to upselling products and services after evaluating the customer’s needs. Should be confident enough to promote and sell packages to existing customers, and help reach sales goals for the department. We expect you to have basic computer and internet skills, and we will train on our company's products. Preferred (but not required) Skills •Understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP •Understanding of web hosting software such as IIS and Apache •Prior work experience would include web hosting, desktop support, web programming or network/system administration •Experience troubleshooting network and hardware issues •Strong understanding of web server software IIS/Apache. Web programming, including PHP, ASP, ASP.NET, MySQL and MSSQL 1&1 is an Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.

Program Analyst, GG-0343-9/11/12, Census-DE-TW Summary This vacancy is for a Program Analyst position in the Associate Director for Decennial Census Program (ADDC) located at the U.S. Census Bureau Headquarters in Suitland, Maryland. The Census Bureau is accessible from the Metro Rail Green Line – Suitland Station. This Job Opportunity Announcement may be used to fill other Program Analyst, GG-0343-9/11/12, (FPL-GG-12) positions within the Census Bureau in the same geographical location with the same qualifications and specialized experience. This vacancy is advertised under 2 different announcements. Please read the 'Who May Apply' section carefully to determine your eligibility. If you are not eligible under this announcement, please see ADDC-2018-0014, Program Analyst, GG-0343-9/11/12, CENSUS-DOC-TW . This is a Term Appointment , initial appointment is not to exceed (NTE) 2 years. This appointment may be extended at management’s discretion. A trial period may be required. This position is ELIGIBLE for telework; additional criteria will be required (e.g., supervisory approval). This is a BARGAINING unit position. Relocation expenses may be paid. This is an open continuous announcement. The initial cutoff date for referral is November 21, 2017. After this date additional referral lists will be created as vacancies are available. This announcement covers multiple positions within the various Directorates of the U.S. Census Bureau through November 6, 2018. Responsibilities The individual selected for this position will: Respond to internal and external customers, stakeholders and the public. Review and edit correspondence and prepare briefing materials Use management and organizational techniques, systems and procedures to coordinate activities Produces ad-hoc reports for managers using data from various databases Manage projects in a consistent and repeatable manner   Minimum experience or requirements:  Conditions of Employment U.S. citizen. Suitable for Federal employment. Registered for Selective Service if applicable. (www.sss.gov) You may be required to complete a financial disclosure (OGE-450). Applicants must meet all qualification requirements by the closing date of this announcement. Qualifications Specialized Experience: For GG-09, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal services. Specialized experience is coordinating, preparing, and analyzing the necessary steps to complete reports; assisting in the development, design, documentation, and implementation of reports; developing findings and recommendations; conducting studies concerned with the efficiency and effectiveness of program operations and preparing recommendations; assessing the productivity, effectiveness, and efficiency of program operations and providing recommendations; working with software packages to develop presentation materials that includes handouts, overheads, and/or participant materials; conducting studies of work procedures, functions, and management initiatives; and preparing data summaries for inclusion in routine and special reports. OR EDUCATION: Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree that provided you with the knowledge, skills, and abilities to perform the work of a program analyst. For GG-11 , you must have one year of specialized experience at a level of difficulty and responsibiltiy equivalent to the GS-09 level. Specialized experience is coordinating, preparing and performing the necessary steps to complete reports; producing assignments which contain potentially controversial issues; conducting studies concerned with the efficiency and effectiveness of program operations; researching management practices for application to programs or operations; and reviewing, verifying, and analyzing data submitted for consistency with financial reports to identify problems and make recommendations to management. OR EDUCATION: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree that provided you with the knowledge, skills, and abilities to perform the work of a program analyst. For GG-12, you must have one year of specialized experience at a level of difficulty and responsibilty equivalent to the GS-11 grade level in the Federal services. Specialized experience is planning, coordinating, evaluating, and interpreting the necessary steps to complete reports; producing assignments which contain potentially controversial issues; conducting studies concerned with the efficiency and effectiveness of program operations; researching management practices for application to programs or operations; reviewing, verifying, and analyzing data submitted for consistency with financial reports to identify problems and make recommendations to management; developing solutions to difficult problems that do not have readily available precedents; making independent decisions affecting the daily operation of programs; and adapting methods to specific work situations. Education cannot be substituted for experience at this grade level. NOTE: Equivalent combinations of education and experience are qualifying for all grade levels for which both education and experience are acceptable. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Primary Responsibilities and Essential Duties Travel to dealerships to train users on DTDMS software within a one-on-one and/or classroom environment to ensure system utilization and high client satisfaction; Responsible for responding to client inquiries, troubleshooting, resolving product issues, and providing information to resolve our clients’ concerns via phone, email or in person; Critically analyze data to resolve a wide range complex technical issues; Accurately document all call logs and reports; Appropriately manage escalation of cases with a focus on client satisfaction; Mentor team members to improve the departments overall success and client satisfaction; Accurately documents all work in a case system; Works on other projects as assigned by their Manager/Supervisor. Qualifications Must-Haves: When managing calls remotely you must provide a quiet working environment with reliable internet. For travel, you must have the ability to travel to a major airport within 1 hour High School diploma; college degree and accounting knowledge a plus 0-2 years of related work experience A valid U.S. driver’s license Working knowledge of MS Outlook, Word and Excel Excellent communication skills, both written and verbal, highly organized, work well under pressure, detail oriented, and work well with others or independently. Your focus is on customer service, and you see trends in data and information while working independently or on a team. Technical capacity