2 Legal jobs

The Case Coordinator is a detail-oriented customer service professional who manages and coordinates care for our customers while maintaining close working relationships with providers and attorneys in a prompt and high quality service manner.     Duties & Responsibilities   Manages, facilitates and coordinates care for our customers.   Assess, evaluate and investigate risk associated with each personal injury case to ensure proper funding qualifications are met Regularly review cases to proactively identify needed care being recommended by providers and ensure underwriting is accurate and up to date  Responsible for creating, updating, and maintaining client and patient profiles and records in customer and client database, ensuring that client and patient profiles are accurately and completely entered into the ICS system Proficiently identify and manage Level 3 Cases (surgical and costly procedures) Responsible for the security of information contained in case files Proficiently identify when Cases have reached MMI or funding limitations, and skillfully communicate and coordinate with the attorney to send the Case for Demand Develop and nurture strong customer relationships with attorneys, paralegals, and medical providers Resolve customer service issues in a knowledgeable and friendly way Ensure customer satisfaction is delivered, even under the most difficult circumstances Collaborate and effectively communicate with other internal teams as necessary Perform other related duties as assigned Minimum experience or requirements:  Skills & Experience     Demonstrated ability to gather, analyze and research information/documents and manage a high-volume case load  Demonstrated ability to multi-task, organize, and prioritize tasks and responsibilities  Successful experience working in a collaborative team environment  Acute attention to detail with proven ability to work quickly and accurately in a fast-paced, high-volume work environment Demonstrated ability to work both independently and as a team Exceptional customer service skills, including communication, problem solving, relationship building, and conflict resolution skills Strong oral and written skills with proper grammar, spelling and punctuation; Proven experience in communicating with professionals (attorneys, physicians, providers, etc.) via telephone, email, fax, and outgoing mail Proven ability to handle up to 15+ phone calls/hour while multi-tasking on computer   Qualifications   Bachelors Degree or equivalent education and work experience 5+ years Customer Service experience Intermediate competency with Microsoft Word and Excel Experience using database systems Previous Medical Office, Insurance/BI Claims Adjustor or Case Management experience (3+ years), preferred Experience or knowledge of (personal injury) legal claim management, preferred Ability to easily adapt to change Eager to learn and looking for an opportunity to elevate skills and experience    

Duties & Responsibilities • Carry out collection calls and/or correspondence in a fast-paced goal oriented department • Provide exceptional customer service regarding collection issues • Responsible for monitoring and maintaining assigned accounts • Weekly and monthly reporting to direct supervisor • Enlist the efforts of the case managers to clarify information • Communicate and follow up effectively with accounting department regarding customer accounts in a timely manner • Establish and maintain effective and cooperative working relationships with customers • Effectively manage customers on collections report • Engage in team planning meetings • Meet defined department goals and activity metrics • Collaborate and effectively communicate with other internal teams as necessary • Perform other related duties as assigned   Minimum experience or requirements: Skills & Experience • 5+ years corporate collections experience • Knowledge of billing and collections procedures • Accounts receivable experience, a plus • Successful experience working in a collaborative team environment • Acute attention to detail with proven ability to work quickly and accurately in a face-paced, high-volume work environment • Demonstrated ability to work both independently and as a team • Strong oral and written skills with proper grammar, spelling and punctuation • Ability to adapt to change Qualifications • 5+ years customer service experience • Excellent verbal and written skills required • Intermediate competency with Microsoft Word and Excel • Experience using database systems • Proven ability to manage high call volumes while multitasking on computer • Eager to learn and looking for an opportunity to elevate skills and experience