Cincinnati Metropolitan Housing Authority Cincinnati, OH, USA
Nov 06, 2018Full time
SCOPE: This position reports to the Assistant Director of Asset Management and is responsible for the management of CMHA residential rental property. ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Manage a property portfolio consisting of elderly, family and/or scattered site housing. Implement controls to ensure timely collection of rent and consistent enforcement of the lease among all tenants. Make daily rounds on the property, including individual house calls to reinforce lease compliance. Participate in the preparation of the annual operating budget for property management sites. Market units to prospective tenants. Perform housekeeping inspection 90 days after move-in and refers potential problem tenants to housekeeping class. Perform annual inspections on all units. Take necessary management action to address clients who are not complying with the lease requirements, up to and including initiation of eviction procedures. Collect rent and assesses special charges. Enforce rent collection policy consistently, and proceeds with eviction of tenants who are not in compliance. Work directly with individual residents, resident organizations, social services staff, etc. to investigate and resolve resident complaints, initiate programs to serve the resident community, etc. Provide Gold Standard customer service to internal and external clients; Work closely with maintenance and modernization staff in the Authority to ensure appropriate upkeep and curb appeal of the property, and to ensure that modernization funds are used most effectively in addressing the physical improvements for the property. Supervise staff assigned to the property management function; train staff on the full range of property management responsibilities; hire, discipline, approve leave, etc.; mentor and coach staff in effort to achieve established goals and enhance individual and group performance; completion of annual performance reviews; prepare and submits timesheets and payroll adjustments; Perform additional duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. DESIRED QUALIFICATIONS: Ability to perform in a busy, changing, multi-tasking work environment. Excellent written and verbal communication skills. Working knowledge of PC-based computer applications for management reporting systems, e.g. Microsoft Word and Excel. EDUCATION/EXPERIENCE/CERTIFICATIONS: Bachelor's degree in Management, Business Administration, Urban Studies, Property Management or related field; or an equivalent combination of post-secondary education and property management experience. Two (2) years supervisory experience. Supervisory experience in a unionized environment preferred. Experience in management of subsidized residential property preferred.