All Positions - Storefront and Bread
85°C Bakery Cafe - Storefront Associate
FLUENT IN MANDARIN A PLUS!!
Are you looking for a career? Ready for growth? Join us and take the next step in your career!
We offer free meal plan, free tea, 20% off products off duty, employee referral program monetary incentive, accelerated career advancement, and FUN work environment!
We are currently seeking talents for Bread and Store Front Associates who are willing to take challenges and grow rapidly with the 85C Bakery Cafe team. Individuals who are committed to exceptional customer service, detail oriented, with a willingness to go above and beyond.
Jan 17, 2020
Part time
All Positions - Storefront and Bread
85°C Bakery Cafe - Storefront Associate
FLUENT IN MANDARIN A PLUS!!
Are you looking for a career? Ready for growth? Join us and take the next step in your career!
We offer free meal plan, free tea, 20% off products off duty, employee referral program monetary incentive, accelerated career advancement, and FUN work environment!
We are currently seeking talents for Bread and Store Front Associates who are willing to take challenges and grow rapidly with the 85C Bakery Cafe team. Individuals who are committed to exceptional customer service, detail oriented, with a willingness to go above and beyond.
85C Bakery is currently seeking talented Supervisors who are willing to take challenges and grow rapidly with the company. Supervisors are expected to oversee Front of House and Back of House staff through demonstrating great leadership and ensuring the team is successful. If you think you are the candidate that we are looking for, with a positive, "can do" attitude, we invite you to join us in taking that next step in your career!
Join 85C Bakery Cafe as a Supervisor!
Founded in 2004, 85°C Bakery Cafe is a global bakery & beverage retail business. Publicly traded in Taiwan, 85°C Bakery Cafe was built on the idea of providing five-star quality pastries and drinks at an affordable price. 85°C Bakery Cafe, with over 1000 stores worldwide, invites you to begin a dynamic career with us.
Essential Functions : Store Supervisor is an integral part of the store management team, and is in charge of all daily operation in the absence of General/Assistant Manager. This position is responsible for managing the across shift and driving the daily operation of the store - including scheduling and training of employees, maintaining inventories & operations, hiring, basic accounting, discipline, promote sales, staffing, and maintaining store appearance.
Job Duties:
Manages the daily operations of a store including scheduling and training of employees, maintaining inventories & operations, hiring, basic accounting, discipline, promote sales, staffing, and maintaining store appearance.
Oversees the day-to-day operations of a store under the direction of store management; provide training and guidance where appropriate to meet operating standards.
Ensures execution of all company policies at the store level to achieve projected store sales and profit objectives, while assuming responsibility for daily store opening and closing.
Ensures customer satisfaction by training employees in both customer service and product knowledge.
Qualifications and Skills
Minimum Education : High school diploma or higher required; AA/BA degree strongly preferred.
Minimum Experience : One (1) year in supervisory in fast food and restaurant industry preferred.
Excellent communication skills, both written and verbal.
Excellent interpersonal skills, with high self-confident and able to clearly communicate complex information.
In-depth understanding of 85°C products and future concepts.
Demonstrated success in Employee Training, Operation Development and Customer Service
Maintain and foster an owner mentality among self and all subordinating managers.
Personal familiarity with daily store operation, from opening to closing.
Must have completed all station and in-progress for store management exams to be considered for the position.
Available to work at least 35 hours a week; weekend and holiday availability strongly preferred, if not required.
Benefits
We offer opportunities to advanced to upper management, a Comprehensive Benefits package which includes Health Insurance/401K as well as Bonus Opportunities.
Jan 17, 2020
Full time
85C Bakery is currently seeking talented Supervisors who are willing to take challenges and grow rapidly with the company. Supervisors are expected to oversee Front of House and Back of House staff through demonstrating great leadership and ensuring the team is successful. If you think you are the candidate that we are looking for, with a positive, "can do" attitude, we invite you to join us in taking that next step in your career!
Join 85C Bakery Cafe as a Supervisor!
Founded in 2004, 85°C Bakery Cafe is a global bakery & beverage retail business. Publicly traded in Taiwan, 85°C Bakery Cafe was built on the idea of providing five-star quality pastries and drinks at an affordable price. 85°C Bakery Cafe, with over 1000 stores worldwide, invites you to begin a dynamic career with us.
Essential Functions : Store Supervisor is an integral part of the store management team, and is in charge of all daily operation in the absence of General/Assistant Manager. This position is responsible for managing the across shift and driving the daily operation of the store - including scheduling and training of employees, maintaining inventories & operations, hiring, basic accounting, discipline, promote sales, staffing, and maintaining store appearance.
Job Duties:
Manages the daily operations of a store including scheduling and training of employees, maintaining inventories & operations, hiring, basic accounting, discipline, promote sales, staffing, and maintaining store appearance.
Oversees the day-to-day operations of a store under the direction of store management; provide training and guidance where appropriate to meet operating standards.
Ensures execution of all company policies at the store level to achieve projected store sales and profit objectives, while assuming responsibility for daily store opening and closing.
Ensures customer satisfaction by training employees in both customer service and product knowledge.
Qualifications and Skills
Minimum Education : High school diploma or higher required; AA/BA degree strongly preferred.
Minimum Experience : One (1) year in supervisory in fast food and restaurant industry preferred.
Excellent communication skills, both written and verbal.
Excellent interpersonal skills, with high self-confident and able to clearly communicate complex information.
In-depth understanding of 85°C products and future concepts.
Demonstrated success in Employee Training, Operation Development and Customer Service
Maintain and foster an owner mentality among self and all subordinating managers.
Personal familiarity with daily store operation, from opening to closing.
Must have completed all station and in-progress for store management exams to be considered for the position.
Available to work at least 35 hours a week; weekend and holiday availability strongly preferred, if not required.
Benefits
We offer opportunities to advanced to upper management, a Comprehensive Benefits package which includes Health Insurance/401K as well as Bonus Opportunities.
All Positions - Storefront and Bread
85°C Bakery Cafe - Storefront Associate
Are you looking for a career?
Ready for growth? Join us and take the next step in your career!
We offer free meal plan, free tea, 20% off products off duty, employee referral program monetary incentive, accelerated career advancement, and FUN work environment!
We are currently seeking talents for Bread and Store Front Associates who are willing to take challenges and grow rapidly with the 85C Bakery Cafe team. Individuals who are committed to exceptional customer service, detail oriented, with a willingness to go above and beyond.
Jan 17, 2020
Part time
All Positions - Storefront and Bread
85°C Bakery Cafe - Storefront Associate
Are you looking for a career?
Ready for growth? Join us and take the next step in your career!
We offer free meal plan, free tea, 20% off products off duty, employee referral program monetary incentive, accelerated career advancement, and FUN work environment!
We are currently seeking talents for Bread and Store Front Associates who are willing to take challenges and grow rapidly with the 85C Bakery Cafe team. Individuals who are committed to exceptional customer service, detail oriented, with a willingness to go above and beyond.
General Manager is not only responsible for achieving maximum sales and optimum profit, but also for mentoring and creating a cohesive team of high-performing management and staff, acting as the backup when the General Manager is not available. This position must have the ability to maintain an open line of communication among staff, while liaising between the Store Operation and Corporate Directive. As one of the leading management of the store, the GM is responsible for people development, P&Ls, and upholding the highest standard of Quality, Service, and Cleanliness (QSC) while supporting 85°C key vision and directive.
Join 85C Bakery Cafe as an General Manager
Founded in 2004, 85°C Bakery Cafe is a global bakery & beverage retail business. Publicly traded in Taiwan, 85°C Bakery Cafe was built on the idea of providing five-star quality pastries and drinks at an affordable price. 85°C Bakery Cafe, with over 1000 stores worldwide, invites you to begin a dynamic career with us.
We are currently seeking a General Managers who are willing to take challenges and grow with the company. If you think you are the candidate that we are looking for, with a positive, "can do" attitude, we invite you to join us in taking that next step in your career!
Essential Functions :
Item Job Duties:
Meet and exceed sales and profitability objectives; maintain high personal sales level and drive store results through others.
Support the recruitment, retention, and development of a diverse pool of talents.
Deliver the highest level of customer service to each guest. Drive customer service by coaching and modelling the desired behaviors.
Maintain high standard of quality control, hygiene, and health & safety.
Monitor and meet the performance standard, including but not limited to 85°C policies, core values, and standard operating procedure.
Qualifications and Skills:
Minimum Education : High School Diploma; AA degree, Hospitality Management, or related field preferred
Minimum Experience : Two (2) years of store management experience in bakery, restaurant or fast-food.
Excellent communication skills, both written and verbal.
Excellent interpersonal skills, with high self-confident and able to clearly communicate complex information.
In-depth understanding of 85°C products and future concepts.
Demonstrated success in Training, Operation Development, and Customer Service
Maintain and foster an owner mentality among self and all subordinating managers.
Personal familiarity with daily store operation, from opening to closing.
Experience in management of high volume stores, in direct supervision of ten (10) or more employees.
Ability to work full-time, including nights and weekend hours.
Benefits
WE OFFER OPPORTUNITIES FOR ADVANCEMENT, A COMPREHENSIVE BENEFITS PACKAGE WHICH INCLUDES INSURANCE, PTO, VACATION PAY, AND A 401K!
Jan 16, 2020
Full time
General Manager is not only responsible for achieving maximum sales and optimum profit, but also for mentoring and creating a cohesive team of high-performing management and staff, acting as the backup when the General Manager is not available. This position must have the ability to maintain an open line of communication among staff, while liaising between the Store Operation and Corporate Directive. As one of the leading management of the store, the GM is responsible for people development, P&Ls, and upholding the highest standard of Quality, Service, and Cleanliness (QSC) while supporting 85°C key vision and directive.
Join 85C Bakery Cafe as an General Manager
Founded in 2004, 85°C Bakery Cafe is a global bakery & beverage retail business. Publicly traded in Taiwan, 85°C Bakery Cafe was built on the idea of providing five-star quality pastries and drinks at an affordable price. 85°C Bakery Cafe, with over 1000 stores worldwide, invites you to begin a dynamic career with us.
We are currently seeking a General Managers who are willing to take challenges and grow with the company. If you think you are the candidate that we are looking for, with a positive, "can do" attitude, we invite you to join us in taking that next step in your career!
Essential Functions :
Item Job Duties:
Meet and exceed sales and profitability objectives; maintain high personal sales level and drive store results through others.
Support the recruitment, retention, and development of a diverse pool of talents.
Deliver the highest level of customer service to each guest. Drive customer service by coaching and modelling the desired behaviors.
Maintain high standard of quality control, hygiene, and health & safety.
Monitor and meet the performance standard, including but not limited to 85°C policies, core values, and standard operating procedure.
Qualifications and Skills:
Minimum Education : High School Diploma; AA degree, Hospitality Management, or related field preferred
Minimum Experience : Two (2) years of store management experience in bakery, restaurant or fast-food.
Excellent communication skills, both written and verbal.
Excellent interpersonal skills, with high self-confident and able to clearly communicate complex information.
In-depth understanding of 85°C products and future concepts.
Demonstrated success in Training, Operation Development, and Customer Service
Maintain and foster an owner mentality among self and all subordinating managers.
Personal familiarity with daily store operation, from opening to closing.
Experience in management of high volume stores, in direct supervision of ten (10) or more employees.
Ability to work full-time, including nights and weekend hours.
Benefits
WE OFFER OPPORTUNITIES FOR ADVANCEMENT, A COMPREHENSIVE BENEFITS PACKAGE WHICH INCLUDES INSURANCE, PTO, VACATION PAY, AND A 401K!
85°C Bakery Cafe is Hiring for Store Management Team Members!
85°C Bakery Cafe - Management Shift Leader
Are you looking for a career? Ready for growth? Join us and take the next step in your career!
We offer free meal plan, free tea, 20% off products off duty, employee referral program monetary incentive, accelerated career advancement, and FUN work environment!
Management Team
85°C Bakery Cafe is recruiting for the Store Management Team. Store Management serves a broad range of functions, including but not limited to leading all aspects of operation, to include the customer service, cost management, and other training functions.
85°C Bakery Cafe is Hiring for Store Management Team Members!
8 5°C Bakery Cafe - Management Shift Leader
Are you looking for a career? Ready for growth? Join us and take the next step in your career! Featured on TIME, CNN, NPR, and Travel Channel, 85°C Bakery Cafe has become a culinary phenomenon and a new cafe experience for all. Founded in 2004, 85°C Bakery Cafe is a global bakery & beverage retail business. Publicly traded in Taiwan, 85°C Bakery Cafe was built on the idea of providing five-star quality pastries and drinks at an affordable price. 85°C Bakery Cafe, with over 1,000 stores worldwide, invites you to begin a dynamic career with us.
We offer free meal plan, free tea, 20% off products off duty, employee referral program monetary incentive, accelerated career advancement, and FUN work environment! Management Team 85°C Bakery Cafe is recruiting for the Store Management Team. Store Management serves a broad range of functions, including but not limited to leading all aspects of operation, to include the customer service, cost management, and other training functions. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Take essential responsibility for the business performance of their respective stores;
Ensure sales profitability through service excellence and lean operation;
Prepare periodic report, to include sales control, employee scheduling, etc.;
Organize and supervise the employee shifts;
Participate in management and personnel meetings;
Check stock levels and order supplies and materials;
Maintain high standards of quality control, hygiene, and health & safety;
Additional duties at store when circumstances dictate. JOB REQUIREMENTS
Associate/Bachelor degree preferred;
Minimum of two (2) years progressive experience in fast food or other related food operations, at leadership level position;
Strong organizational, communications and leadership skills;
Ability to multitask and work with tight deadline to meet new or changing demands;
Proficient with Microsoft Office, specifically Word and Excel;
Good attendance and available to work overtime when needed;
Excellent work ethic and teamwork concepts;
Adapt and demonstrate thorough understanding of the 85°C concept;
Available to work on weekends and holidays.
Jan 16, 2020
Full time
85°C Bakery Cafe is Hiring for Store Management Team Members!
85°C Bakery Cafe - Management Shift Leader
Are you looking for a career? Ready for growth? Join us and take the next step in your career!
We offer free meal plan, free tea, 20% off products off duty, employee referral program monetary incentive, accelerated career advancement, and FUN work environment!
Management Team
85°C Bakery Cafe is recruiting for the Store Management Team. Store Management serves a broad range of functions, including but not limited to leading all aspects of operation, to include the customer service, cost management, and other training functions.
85°C Bakery Cafe is Hiring for Store Management Team Members!
8 5°C Bakery Cafe - Management Shift Leader
Are you looking for a career? Ready for growth? Join us and take the next step in your career! Featured on TIME, CNN, NPR, and Travel Channel, 85°C Bakery Cafe has become a culinary phenomenon and a new cafe experience for all. Founded in 2004, 85°C Bakery Cafe is a global bakery & beverage retail business. Publicly traded in Taiwan, 85°C Bakery Cafe was built on the idea of providing five-star quality pastries and drinks at an affordable price. 85°C Bakery Cafe, with over 1,000 stores worldwide, invites you to begin a dynamic career with us.
We offer free meal plan, free tea, 20% off products off duty, employee referral program monetary incentive, accelerated career advancement, and FUN work environment! Management Team 85°C Bakery Cafe is recruiting for the Store Management Team. Store Management serves a broad range of functions, including but not limited to leading all aspects of operation, to include the customer service, cost management, and other training functions. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Take essential responsibility for the business performance of their respective stores;
Ensure sales profitability through service excellence and lean operation;
Prepare periodic report, to include sales control, employee scheduling, etc.;
Organize and supervise the employee shifts;
Participate in management and personnel meetings;
Check stock levels and order supplies and materials;
Maintain high standards of quality control, hygiene, and health & safety;
Additional duties at store when circumstances dictate. JOB REQUIREMENTS
Associate/Bachelor degree preferred;
Minimum of two (2) years progressive experience in fast food or other related food operations, at leadership level position;
Strong organizational, communications and leadership skills;
Ability to multitask and work with tight deadline to meet new or changing demands;
Proficient with Microsoft Office, specifically Word and Excel;
Good attendance and available to work overtime when needed;
Excellent work ethic and teamwork concepts;
Adapt and demonstrate thorough understanding of the 85°C concept;
Available to work on weekends and holidays.
General Manager is not only responsible for achieving maximum sales and optimum profit, but also for mentoring and creating a cohesive team of high-performing management and staff, acting as the backup when the General Manager is not available. This position must have the ability to maintain an open line of communication among staff, while liaising between the Store Operation and Corporate Directive. As one of the leading management of the store, the GM is responsible for people development, P&Ls, and upholding the highest standard of Quality, Service, and Cleanliness (QSC) while supporting 85°C key vision and directive.
Join 85C Bakery Cafe as an General Manager
Founded in 2004, 85°C Bakery Cafe is a global bakery & beverage retail business. Publicly traded in Taiwan, 85°C Bakery Cafe was built on the idea of providing five-star quality pastries and drinks at an affordable price. 85°C Bakery Cafe, with over 1000 stores worldwide, invites you to begin a dynamic career with us.
We are currently seeking a General Managers who are willing to take challenges and grow with the company. If you think you are the candidate that we are looking for, with a positive, "can do" attitude, we invite you to join us in taking that next step in your career!
Essential Functions :
Item Job Duties:
Meet and exceed sales and profitability objectives; maintain high personal sales level and drive store results through others.
Support the recruitment, retention, and development of a diverse pool of talents.
Deliver the highest level of customer service to each guest. Drive customer service by coaching and modelling the desired behaviors.
Maintain high standard of quality control, hygiene, and health & safety.
Monitor and meet the performance standard, including but not limited to 85°C policies, core values, and standard operating procedure.
Qualifications and Skills:
Minimum Education : High School Diploma; AA degree, Hospitality Management, or related field preferred
Minimum Experience : Two (2) years of store management experience in bakery, restaurant or fast-food.
Excellent communication skills, both written and verbal.
Excellent interpersonal skills, with high self-confident and able to clearly communicate complex information.
In-depth understanding of 85°C products and future concepts.
Demonstrated success in Training, Operation Development, and Customer Service
Maintain and foster an owner mentality among self and all subordinating managers.
Personal familiarity with daily store operation, from opening to closing.
Experience in management of high volume stores, in direct supervision of ten (10) or more employees.
Ability to work full-time, including nights and weekend hours.
Benefits
WE OFFER OPPORTUNITIES FOR ADVANCEMENT, A COMPREHENSIVE BENEFITS PACKAGE WHICH INCLUDES INSURANCE, PTO, VACATION PAY, AND A 401K!
Jan 16, 2020
Full time
General Manager is not only responsible for achieving maximum sales and optimum profit, but also for mentoring and creating a cohesive team of high-performing management and staff, acting as the backup when the General Manager is not available. This position must have the ability to maintain an open line of communication among staff, while liaising between the Store Operation and Corporate Directive. As one of the leading management of the store, the GM is responsible for people development, P&Ls, and upholding the highest standard of Quality, Service, and Cleanliness (QSC) while supporting 85°C key vision and directive.
Join 85C Bakery Cafe as an General Manager
Founded in 2004, 85°C Bakery Cafe is a global bakery & beverage retail business. Publicly traded in Taiwan, 85°C Bakery Cafe was built on the idea of providing five-star quality pastries and drinks at an affordable price. 85°C Bakery Cafe, with over 1000 stores worldwide, invites you to begin a dynamic career with us.
We are currently seeking a General Managers who are willing to take challenges and grow with the company. If you think you are the candidate that we are looking for, with a positive, "can do" attitude, we invite you to join us in taking that next step in your career!
Essential Functions :
Item Job Duties:
Meet and exceed sales and profitability objectives; maintain high personal sales level and drive store results through others.
Support the recruitment, retention, and development of a diverse pool of talents.
Deliver the highest level of customer service to each guest. Drive customer service by coaching and modelling the desired behaviors.
Maintain high standard of quality control, hygiene, and health & safety.
Monitor and meet the performance standard, including but not limited to 85°C policies, core values, and standard operating procedure.
Qualifications and Skills:
Minimum Education : High School Diploma; AA degree, Hospitality Management, or related field preferred
Minimum Experience : Two (2) years of store management experience in bakery, restaurant or fast-food.
Excellent communication skills, both written and verbal.
Excellent interpersonal skills, with high self-confident and able to clearly communicate complex information.
In-depth understanding of 85°C products and future concepts.
Demonstrated success in Training, Operation Development, and Customer Service
Maintain and foster an owner mentality among self and all subordinating managers.
Personal familiarity with daily store operation, from opening to closing.
Experience in management of high volume stores, in direct supervision of ten (10) or more employees.
Ability to work full-time, including nights and weekend hours.
Benefits
WE OFFER OPPORTUNITIES FOR ADVANCEMENT, A COMPREHENSIVE BENEFITS PACKAGE WHICH INCLUDES INSURANCE, PTO, VACATION PAY, AND A 401K!
All Positions - Storefront
85°C Bakery Cafe - Storefront Associate
Are you looking for a career?
Ready for growth? Join us and take the next step in your career!
We offer free meal plan, free tea, 20% off products off duty, employee referral program monetary incentive, accelerated career advancement, and FUN work environment!
We are currently seeking talents for Store Front Associates who are willing to take challenges and grow rapidly with the 85C Bakery Cafe team. Individuals who are committed to exceptional customer service, detail oriented, with a willingness to go above and beyond.
All Positions - Storefront
85°C Bakery Cafe -Storefront Associate Are you looking for a career? Ready for growth? Join us and take the next step in your career!
Featured on TIME, CNN, NPR, and Travel Channel, 85°C Bakery Cafe has become a culinary phenomenon and a new cafe experience for all. Founded in 2004, 85°C Bakery Cafe is a global bakery & beverage retail business. Publicly traded in Taiwan, 85°C Bakery Cafe was built on the idea of providing five-star quality pastries and drinks at an affordable price. 85°C Bakery Cafe, with over 1,000 stores worldwide, invites you to begin a dynamic career with us.
We offer free meal plan, free tea, 20% off products off duty, employee referral program monetary incentive, accelerated career advancement, and FUN work environment! We are currently seeking talents for Bread and Store Front Associates who are willing to take challenges and grow rapidly with the 85C Bakery Cafe team. Individuals who are committed to exceptional customer service, detail oriented, with a willingness to go above and beyond.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Associates are expected to provide customers with a level of service beyond the customer's expectation, while showing sensitivity to their individual needs.
Make a memorable connection and commit to making each guest's experience the best
Teamwork, follow direction and work together with the store management team to deliver outstanding service; to create an uplifting work atmosphere, for both your fellow employees and the customers.
Be on time for all scheduled shifts and adhere to all company policies and guidelines.
Work hard and have FUN while doing so!
JOB REQUIREMENTS:
High School diploma or higher;
Fast food or retail experience is preferred;
Strong organizational skills and ability to multitask;
Acceptable verbal English communication skill;
Excellent work ethic and teamwork concepts;
Enforce Health Department Regulations and be ServSafe certified;
Available to work at least 20 hours a week; weekend and holiday availability strongly preferred.
MUST BE AT LEAST 18 YEARS OF AGE TO APPLY
Jan 16, 2020
Full time
All Positions - Storefront
85°C Bakery Cafe - Storefront Associate
Are you looking for a career?
Ready for growth? Join us and take the next step in your career!
We offer free meal plan, free tea, 20% off products off duty, employee referral program monetary incentive, accelerated career advancement, and FUN work environment!
We are currently seeking talents for Store Front Associates who are willing to take challenges and grow rapidly with the 85C Bakery Cafe team. Individuals who are committed to exceptional customer service, detail oriented, with a willingness to go above and beyond.
All Positions - Storefront
85°C Bakery Cafe -Storefront Associate Are you looking for a career? Ready for growth? Join us and take the next step in your career!
Featured on TIME, CNN, NPR, and Travel Channel, 85°C Bakery Cafe has become a culinary phenomenon and a new cafe experience for all. Founded in 2004, 85°C Bakery Cafe is a global bakery & beverage retail business. Publicly traded in Taiwan, 85°C Bakery Cafe was built on the idea of providing five-star quality pastries and drinks at an affordable price. 85°C Bakery Cafe, with over 1,000 stores worldwide, invites you to begin a dynamic career with us.
We offer free meal plan, free tea, 20% off products off duty, employee referral program monetary incentive, accelerated career advancement, and FUN work environment! We are currently seeking talents for Bread and Store Front Associates who are willing to take challenges and grow rapidly with the 85C Bakery Cafe team. Individuals who are committed to exceptional customer service, detail oriented, with a willingness to go above and beyond.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Associates are expected to provide customers with a level of service beyond the customer's expectation, while showing sensitivity to their individual needs.
Make a memorable connection and commit to making each guest's experience the best
Teamwork, follow direction and work together with the store management team to deliver outstanding service; to create an uplifting work atmosphere, for both your fellow employees and the customers.
Be on time for all scheduled shifts and adhere to all company policies and guidelines.
Work hard and have FUN while doing so!
JOB REQUIREMENTS:
High School diploma or higher;
Fast food or retail experience is preferred;
Strong organizational skills and ability to multitask;
Acceptable verbal English communication skill;
Excellent work ethic and teamwork concepts;
Enforce Health Department Regulations and be ServSafe certified;
Available to work at least 20 hours a week; weekend and holiday availability strongly preferred.
MUST BE AT LEAST 18 YEARS OF AGE TO APPLY
Job title: Host/Floor Captain
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Restaurant Manager/ Supervisor on duty
Job Summary:
Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Host/Floor Captain assists the Restaurant Manager on duty with the day-to-day activities of the front-of-the-house to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.
Essential Functions:
Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and shipmates
Actively participate in meetings including the Manager pre-cruise briefing
Oversee the setting of assigned deck(s), including package assembly & placement, and sidework & section assignments
Assist with the warm and efficient greeting and seating of guests when they arrive.
Coordinate buffets and table invitations on assigned deck(s)
Assist Servers and Server Assistants with table service
Maintain a high level of energy and a positive attitude
Lead by example, by remaining consistently professional and positive in front of staff, and maintaining a positive attitude
Comprehensive knowledge of all F& B Menu items, packages & POS systems
Interact with guests using scripted approaches
Participate in all entertainment as scripted
Table touch all individuals on deck, and meet all group leaders
Participate and lead post cruise clean up; assign duties, and ensure the completion of all side work
Participate in the “Bye Bye” line
Perform a walk through inspection with manager(s) at the completion of each cruise to ensure proper deck arrangement and sanitation
Check in with managers following the cruise to address any issues or situations, and to offer solutions to problems
Additional Responsibilities:
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Other duties as assigned by the manager or supervisor on duty
Accountabilities:
The successful Host/Floor Captain will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and feedback from peers on the service team.
Job Specifications / qualifications:
High school diploma or equivalent required
Must be at least 18 years of age
Previous restaurant experience preferred
Energetic and enthusiastic personality essential
Must possess a service orientation – actively looking for ways to help others
Will work for extended periods of time without sitting
Must be able to walk stairs
Required to lift furniture and other heavy items such as bus tubs up and down stairs
Will be required to be available for work on all major holidays
Per US Coast Guard requirement, must be a US Citizen or a Permanent Resident
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Jan 16, 2020
Part time
Job title: Host/Floor Captain
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Restaurant Manager/ Supervisor on duty
Job Summary:
Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Host/Floor Captain assists the Restaurant Manager on duty with the day-to-day activities of the front-of-the-house to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.
Essential Functions:
Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and shipmates
Actively participate in meetings including the Manager pre-cruise briefing
Oversee the setting of assigned deck(s), including package assembly & placement, and sidework & section assignments
Assist with the warm and efficient greeting and seating of guests when they arrive.
Coordinate buffets and table invitations on assigned deck(s)
Assist Servers and Server Assistants with table service
Maintain a high level of energy and a positive attitude
Lead by example, by remaining consistently professional and positive in front of staff, and maintaining a positive attitude
Comprehensive knowledge of all F& B Menu items, packages & POS systems
Interact with guests using scripted approaches
Participate in all entertainment as scripted
Table touch all individuals on deck, and meet all group leaders
Participate and lead post cruise clean up; assign duties, and ensure the completion of all side work
Participate in the “Bye Bye” line
Perform a walk through inspection with manager(s) at the completion of each cruise to ensure proper deck arrangement and sanitation
Check in with managers following the cruise to address any issues or situations, and to offer solutions to problems
Additional Responsibilities:
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Other duties as assigned by the manager or supervisor on duty
Accountabilities:
The successful Host/Floor Captain will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and feedback from peers on the service team.
Job Specifications / qualifications:
High school diploma or equivalent required
Must be at least 18 years of age
Previous restaurant experience preferred
Energetic and enthusiastic personality essential
Must possess a service orientation – actively looking for ways to help others
Will work for extended periods of time without sitting
Must be able to walk stairs
Required to lift furniture and other heavy items such as bus tubs up and down stairs
Will be required to be available for work on all major holidays
Per US Coast Guard requirement, must be a US Citizen or a Permanent Resident
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Job title: Server
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Restaurant Manager/ Supervisor on duty
Job Summary:
Inspired by our commitment to excellence, servers at our Company* create unforgettable memories for our guests. The successful Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
Essential Functions:
Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
Greet guests and serve food and beverages in a timely fashion
Accurately take orders and enter them into the point of sale system
Maintain the cleanliness and safety of all common areas and service stations
Participate in the celebration and entertainment experience of the guest
Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
Accurately collect payment from guests for on-board purchases
Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
Additional Responsibilities:
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Assist with the warm and efficient greeting and seating of guests when they arrive
Other duties as assigned by the manager or supervisor on duty
Accountabilities:
The successful Server will facilitate an unforgettable experience for their guests, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and comparative beverage sales.
Job Specifications / qualifications:
Energetic and enthusiastic personality essential
Must be able to effectively understand and convey written and verbal information to guests and coworkers
Must possess a service orientation – actively looking for ways to help others
Basic computer skills are required
Will work for extended periods without sitting
Required to lift furniture and other heavy items such as dishes up and down stairs
Will be required to be available for work on all major holidays
Must meet at least 21 years old
Per US Coast Guard regulations, must be a US Citizen or a Permanent Resident
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Experience
Required
1 year: Restaurant experience
Jan 16, 2020
Part time
Job title: Server
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Restaurant Manager/ Supervisor on duty
Job Summary:
Inspired by our commitment to excellence, servers at our Company* create unforgettable memories for our guests. The successful Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
Essential Functions:
Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
Greet guests and serve food and beverages in a timely fashion
Accurately take orders and enter them into the point of sale system
Maintain the cleanliness and safety of all common areas and service stations
Participate in the celebration and entertainment experience of the guest
Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
Accurately collect payment from guests for on-board purchases
Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
Additional Responsibilities:
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Assist with the warm and efficient greeting and seating of guests when they arrive
Other duties as assigned by the manager or supervisor on duty
Accountabilities:
The successful Server will facilitate an unforgettable experience for their guests, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and comparative beverage sales.
Job Specifications / qualifications:
Energetic and enthusiastic personality essential
Must be able to effectively understand and convey written and verbal information to guests and coworkers
Must possess a service orientation – actively looking for ways to help others
Basic computer skills are required
Will work for extended periods without sitting
Required to lift furniture and other heavy items such as dishes up and down stairs
Will be required to be available for work on all major holidays
Must meet at least 21 years old
Per US Coast Guard regulations, must be a US Citizen or a Permanent Resident
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Experience
Required
1 year: Restaurant experience
Job title: Restaurant Supervisor
Department: Food & Beverage
FLSA status: Non-Exempt
Reports to: F&B Director, Restaurant Manager
Job Summary:
Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Restaurant Supervisor manages the day-to-day activities of the front-of-the-house including cruise execution, assisting with details and recruitment in conjunction with the restaurant manager and senior restaurant manager to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.
Essential Functions:
Cruise Execution
Assist in managing the front-of-the-house staff, including recruitment, training, coaching/discipline, and retention of assigned vessel
Provide assistance to restaurant managers changing shifts and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of front-line staff, proper execution of food & beverage service and entertainment
Assist in gathering pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction
Participate in conducting pre-cruise meetings and communicates to front-line staff all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures, etc.)
Ensure that staff and guests adhere to all safety standards and procedures.
Ensure that staff is trained and consistently follows and adheres to proper alcohol service guidelines thereby ensuring the safety of each guest
Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation
Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention
Observe and recommend line-staff that require further training and development to ensure proper and effective service
Recommend approved programs that improve the level of service and product quality
Staff Management
Assist in recruiting all front-line staff when necessary to fill vacant positions
Partake in delivering training to all new front-line staff
Assist with scheduling front-line staff according to staffing matrix
Adhere to Company’s performance management guidelines for all discipline and termination situations
Develop positive working relationships with city department heads and peers
Develop strong teamwork within the staff
Help develop and execute employee incentive programs
Administration
Adhere to established cash control procedures and ensures standards are maintained when applicable
Monitor costs and maintain cost control for assigned areas of responsibility, i.e. bar costs, concessions, etc.
Administer payroll system including scheduling, checking, transmitting and processing
Plan, negotiate and execute collateral duties as assigned by Senior Restaurant Manager: bar, laundry/linen, gift shop, uniforms, galley, entertainment, and SRT Program and Training; scheduling for servers, server assistants, bartenders and cruise directors
Schedule front-line staff work periods to achieve maximum payroll efficiency
Ensure that all states and local health and alcohol control requirements are met onboard and that all employees are familiar with these requirements
Attend all scheduled meetings
Operate all restaurant systems (PC, restaurant cost analysis software, cash registers)
Accountabilities:
The successful Restaurant Supervisor will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by quality, service, departmental tests, management evaluation, and feedback from peers on the city’s team.
Job Specifications / qualifications:
High school diploma or equivalent required
Associates Degree preferred
Minimum of two (2) years guest service experience
Supervisory experience required
Responsible alcohol service requirements—TIPS Certification required
Health department sanitation codes & requirements—ServSafe Certification required
Energetic and enthusiastic personality essential
Basic computer skills are required
Will work for extended periods without sitting
Required to lift furniture and other heavy items such as dishes up and down stairs
Will be required to be available for work on all major holidays
Per US Coast Guard regulations, must be a US Citizen or a Permanent Resident
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Experience
Required
Supervisory experience required
2 years: Minimum of two (2) years guest service experience
Preferred
1 year: One (1) year experience in high volume restaurant preferred
Jan 16, 2020
Part time
Job title: Restaurant Supervisor
Department: Food & Beverage
FLSA status: Non-Exempt
Reports to: F&B Director, Restaurant Manager
Job Summary:
Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Restaurant Supervisor manages the day-to-day activities of the front-of-the-house including cruise execution, assisting with details and recruitment in conjunction with the restaurant manager and senior restaurant manager to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.
Essential Functions:
Cruise Execution
Assist in managing the front-of-the-house staff, including recruitment, training, coaching/discipline, and retention of assigned vessel
Provide assistance to restaurant managers changing shifts and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of front-line staff, proper execution of food & beverage service and entertainment
Assist in gathering pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction
Participate in conducting pre-cruise meetings and communicates to front-line staff all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures, etc.)
Ensure that staff and guests adhere to all safety standards and procedures.
Ensure that staff is trained and consistently follows and adheres to proper alcohol service guidelines thereby ensuring the safety of each guest
Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation
Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention
Observe and recommend line-staff that require further training and development to ensure proper and effective service
Recommend approved programs that improve the level of service and product quality
Staff Management
Assist in recruiting all front-line staff when necessary to fill vacant positions
Partake in delivering training to all new front-line staff
Assist with scheduling front-line staff according to staffing matrix
Adhere to Company’s performance management guidelines for all discipline and termination situations
Develop positive working relationships with city department heads and peers
Develop strong teamwork within the staff
Help develop and execute employee incentive programs
Administration
Adhere to established cash control procedures and ensures standards are maintained when applicable
Monitor costs and maintain cost control for assigned areas of responsibility, i.e. bar costs, concessions, etc.
Administer payroll system including scheduling, checking, transmitting and processing
Plan, negotiate and execute collateral duties as assigned by Senior Restaurant Manager: bar, laundry/linen, gift shop, uniforms, galley, entertainment, and SRT Program and Training; scheduling for servers, server assistants, bartenders and cruise directors
Schedule front-line staff work periods to achieve maximum payroll efficiency
Ensure that all states and local health and alcohol control requirements are met onboard and that all employees are familiar with these requirements
Attend all scheduled meetings
Operate all restaurant systems (PC, restaurant cost analysis software, cash registers)
Accountabilities:
The successful Restaurant Supervisor will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by quality, service, departmental tests, management evaluation, and feedback from peers on the city’s team.
Job Specifications / qualifications:
High school diploma or equivalent required
Associates Degree preferred
Minimum of two (2) years guest service experience
Supervisory experience required
Responsible alcohol service requirements—TIPS Certification required
Health department sanitation codes & requirements—ServSafe Certification required
Energetic and enthusiastic personality essential
Basic computer skills are required
Will work for extended periods without sitting
Required to lift furniture and other heavy items such as dishes up and down stairs
Will be required to be available for work on all major holidays
Per US Coast Guard regulations, must be a US Citizen or a Permanent Resident
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Experience
Required
Supervisory experience required
2 years: Minimum of two (2) years guest service experience
Preferred
1 year: One (1) year experience in high volume restaurant preferred
Job title: Fine Dining Server
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Restaurant Manager/ Supervisor on duty
Job Summary:
Inspired by our commitment to excellence, servers at our Company* create unforgettable memories for our guests. The successful Fine Dining Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
Essential Functions:
Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
Greet guests and serve food and beverages in a timely fashion
Accurately take orders and enter them into the point of sale system
Maintain the cleanliness and safety of all common areas and service stations
Participate in the celebration and entertainment experience of the guest
Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
Accurately collect payment from guests for on-board purchases
Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
Additional Responsibilities:
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Assist with the warm and efficient greeting and seating of guests when they arrive
Other duties as assigned by the manager or supervisor on duty
Accountabilities:
The successful Fine Dining Server will facilitate an unforgettable experience for their guests, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and comparative beverage sales.
Job Specifications / qualifications:
Energetic and enthusiastic personality essential
One (1) year experience in high volume restaurant
Must be able to effectively understand and convey written and verbal information to guests and coworkers
Must possess a service orientation – actively looking for ways to help others
Basic computer skills are required
Will work for extended periods without sitting
Required to lift furniture and other heavy items such as dishes up and down stairs
Will be required to be available for work on all major holidays
Must meet at least 21 years old
Per US Coast Guard regulations, must be a US Citizen or a Permanent Resident
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Experience
Required
1 year: One (1) year experience in high volume restaurant
Licenses & Certifications
Preferred
TIPS Certification
Jan 16, 2020
Part time
Job title: Fine Dining Server
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Restaurant Manager/ Supervisor on duty
Job Summary:
Inspired by our commitment to excellence, servers at our Company* create unforgettable memories for our guests. The successful Fine Dining Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
Essential Functions:
Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
Greet guests and serve food and beverages in a timely fashion
Accurately take orders and enter them into the point of sale system
Maintain the cleanliness and safety of all common areas and service stations
Participate in the celebration and entertainment experience of the guest
Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
Accurately collect payment from guests for on-board purchases
Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
Additional Responsibilities:
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Assist with the warm and efficient greeting and seating of guests when they arrive
Other duties as assigned by the manager or supervisor on duty
Accountabilities:
The successful Fine Dining Server will facilitate an unforgettable experience for their guests, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and comparative beverage sales.
Job Specifications / qualifications:
Energetic and enthusiastic personality essential
One (1) year experience in high volume restaurant
Must be able to effectively understand and convey written and verbal information to guests and coworkers
Must possess a service orientation – actively looking for ways to help others
Basic computer skills are required
Will work for extended periods without sitting
Required to lift furniture and other heavy items such as dishes up and down stairs
Will be required to be available for work on all major holidays
Must meet at least 21 years old
Per US Coast Guard regulations, must be a US Citizen or a Permanent Resident
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Experience
Required
1 year: One (1) year experience in high volume restaurant
Licenses & Certifications
Preferred
TIPS Certification
As a Bakery Bread Associate at 85C, an associate works in the Back of House to bake our breads Training provided.
We offer free meal plan, free tea, 20% off products off duty, employee referral program monetary incentive, accelerated career advancement, and FUN work environment! We are currently seeking talents for Bread Associates who are willing to take challenges and grow with 85C Bakery Cafe team. Individuals who are committed to exceptional customer service, detail oriented, with a willingness to go above and beyond.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Associates are expected to provide customers with a level of service beyond the customer's expectation, while showing sensitivity to their individual needs.
Make a memorable connection and commit to making each guest's experience the best
Teamwork, follow direction and work together with the store management team to deliver outstanding service; to create an uplifting work atmosphere, for both your fellow employees and the customers.
Be on time for all scheduled shifts and adhere to all company policies and guidelines.
Work hard and have FUN while doing so!
JOB REQUIREMENTS:
High School diploma or higher;
Fast food or retail experience is preferred;
Strong organizational skills and ability to multitask;
Acceptable verbal English communication skill;
Excellent work ethic and teamwork concepts;
Enforce Health Department Regulations and be ServSafe certified;
Available to work at least 20 hours a week; weekend and holiday availability strongly preferred.
MUST BE AT LEAST 18 YEARS OF AGE TO APPLY
Jan 16, 2020
Full time
As a Bakery Bread Associate at 85C, an associate works in the Back of House to bake our breads Training provided.
We offer free meal plan, free tea, 20% off products off duty, employee referral program monetary incentive, accelerated career advancement, and FUN work environment! We are currently seeking talents for Bread Associates who are willing to take challenges and grow with 85C Bakery Cafe team. Individuals who are committed to exceptional customer service, detail oriented, with a willingness to go above and beyond.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Associates are expected to provide customers with a level of service beyond the customer's expectation, while showing sensitivity to their individual needs.
Make a memorable connection and commit to making each guest's experience the best
Teamwork, follow direction and work together with the store management team to deliver outstanding service; to create an uplifting work atmosphere, for both your fellow employees and the customers.
Be on time for all scheduled shifts and adhere to all company policies and guidelines.
Work hard and have FUN while doing so!
JOB REQUIREMENTS:
High School diploma or higher;
Fast food or retail experience is preferred;
Strong organizational skills and ability to multitask;
Acceptable verbal English communication skill;
Excellent work ethic and teamwork concepts;
Enforce Health Department Regulations and be ServSafe certified;
Available to work at least 20 hours a week; weekend and holiday availability strongly preferred.
MUST BE AT LEAST 18 YEARS OF AGE TO APPLY
Job title: Dishwasher
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Chef, Sous Chef, or Supervisor on duty
Job Summary:
Inspired by our commitment to excellence, Shipmates at our Company* create unforgettable memories for our guests. The successful dishwasher efficiently cleans china and other wares, ably assists in food preparation and production, contributes to general galley operations including receiving and storing provisions, is hospitable and cordial to coworkers and guests, and acts safely and responsibly.
Essential Functions:
Provide exceptional hospitality to coworkers and guests as prescribed in Our Service System (OSS)
Operate dish machine; ensures all dishes are cleaned, organized, and stored appropriately
Ensure that dishwasher is in proper working order; responsible for routine cleaning of equipment and refilling chemicals as needed
Test and document dish machine temperature and sanitizer daily
Stock supplies such as food and utensils in serving stations, cupboards, refrigerators, and buffets or food stations
Receive and store food and supplies using proper food handling techniques including stock rotation and monitoring temperatures of perishable products
Assist in routine cleaning of galley including daily cleaning of equipment and implements, sanitizing food preparation surfaces, and mopping floors
Maintain safety and cleanliness of galley and service areas; sweep and scrub floors, clean garbage cans with water, sort and remove trash – placing it in designated pickup areas
Additional Responsibilities:
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Other duties as assigned by the manager or supervisor on duty
Accountabilities:
The successful Dishwasher will enable professional and efficient galley operations, be favorably viewed by supervisors and peers, and be swift and effective in the execution of assigned duties. Performance will be measured by management evaluation, and peer feedback. High performers will be selected to learn new skills; compensation will reflect a shipmate’s overall contribution to the operation.
Job Specifications / qualifications:
Energetic and enthusiastic personality essential
Will be closely supervised; must be able to take direction
Must be able to effectively understand and convey verbal information to coworkers
Must possess a service orientation – actively looking for ways to help others
Will work for extended periods without sitting
The nature of the work may be strenuous and the work environment may be warm
Required to lift and move heavy items such as cases of provisions and stacks of china
Will be required to be available for work on all major holidays
Must be at least 18 years old
Per US Coast Guard regulation, must be a US Citizen or a Permanent Resident
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Jan 16, 2020
Part time
Job title: Dishwasher
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Chef, Sous Chef, or Supervisor on duty
Job Summary:
Inspired by our commitment to excellence, Shipmates at our Company* create unforgettable memories for our guests. The successful dishwasher efficiently cleans china and other wares, ably assists in food preparation and production, contributes to general galley operations including receiving and storing provisions, is hospitable and cordial to coworkers and guests, and acts safely and responsibly.
Essential Functions:
Provide exceptional hospitality to coworkers and guests as prescribed in Our Service System (OSS)
Operate dish machine; ensures all dishes are cleaned, organized, and stored appropriately
Ensure that dishwasher is in proper working order; responsible for routine cleaning of equipment and refilling chemicals as needed
Test and document dish machine temperature and sanitizer daily
Stock supplies such as food and utensils in serving stations, cupboards, refrigerators, and buffets or food stations
Receive and store food and supplies using proper food handling techniques including stock rotation and monitoring temperatures of perishable products
Assist in routine cleaning of galley including daily cleaning of equipment and implements, sanitizing food preparation surfaces, and mopping floors
Maintain safety and cleanliness of galley and service areas; sweep and scrub floors, clean garbage cans with water, sort and remove trash – placing it in designated pickup areas
Additional Responsibilities:
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Other duties as assigned by the manager or supervisor on duty
Accountabilities:
The successful Dishwasher will enable professional and efficient galley operations, be favorably viewed by supervisors and peers, and be swift and effective in the execution of assigned duties. Performance will be measured by management evaluation, and peer feedback. High performers will be selected to learn new skills; compensation will reflect a shipmate’s overall contribution to the operation.
Job Specifications / qualifications:
Energetic and enthusiastic personality essential
Will be closely supervised; must be able to take direction
Must be able to effectively understand and convey verbal information to coworkers
Must possess a service orientation – actively looking for ways to help others
Will work for extended periods without sitting
The nature of the work may be strenuous and the work environment may be warm
Required to lift and move heavy items such as cases of provisions and stacks of china
Will be required to be available for work on all major holidays
Must be at least 18 years old
Per US Coast Guard regulation, must be a US Citizen or a Permanent Resident
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Job title: Server Assistant
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Restaurant Manager/ Supervisor on duty
Job Summary:
Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Server Assistant aids servers in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
Essential Functions:
Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
Provide guests with water, coffee/tea, and bread service throughout the meal
Bus used and unneeded dishes and glassware from guests tables to galley
Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning
Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink and broken dishes, and remove empty bottles and trash
Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
Additional Responsibilities:
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Assist with the warm and efficient greeting and seating of guests when they arrive
Other duties as assigned by the manager or supervisor on duty
Accountabilities:
The successful Server Assistant will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and feedback from peers on the service team.
Job Specifications / qualifications:
High school diploma or equivalent required
Must meet minimum state age requirements
Previous restaurant experience preferred
Energetic and enthusiastic personality essential
Must be able to effectively understand and convey written and verbal information to guests and coworkers
Must possess a service orientation – actively looking for ways to help others
Will work for extended periods of time without sitting
Required to lift furniture and other heavy items such as bus tubs up and down stairs
Will be required to be available for work on all major holidays
Per US Coast Guard requirement, must be a US Citizen or a Permanent Resident
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Experience
Preferred
Previous restaurant experience preferred
Jan 16, 2020
Part time
Job title: Server Assistant
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Restaurant Manager/ Supervisor on duty
Job Summary:
Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Server Assistant aids servers in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
Essential Functions:
Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
Provide guests with water, coffee/tea, and bread service throughout the meal
Bus used and unneeded dishes and glassware from guests tables to galley
Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning
Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink and broken dishes, and remove empty bottles and trash
Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
Additional Responsibilities:
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Assist with the warm and efficient greeting and seating of guests when they arrive
Other duties as assigned by the manager or supervisor on duty
Accountabilities:
The successful Server Assistant will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and feedback from peers on the service team.
Job Specifications / qualifications:
High school diploma or equivalent required
Must meet minimum state age requirements
Previous restaurant experience preferred
Energetic and enthusiastic personality essential
Must be able to effectively understand and convey written and verbal information to guests and coworkers
Must possess a service orientation – actively looking for ways to help others
Will work for extended periods of time without sitting
Required to lift furniture and other heavy items such as bus tubs up and down stairs
Will be required to be available for work on all major holidays
Per US Coast Guard requirement, must be a US Citizen or a Permanent Resident
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Experience
Preferred
Previous restaurant experience preferred
Job title: Bartender
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Restaurant Manager/ Supervisor on duty
Job Summary:
Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Bartender mixes high-quality beverages, provides prompt and consistent service at guest and service bars, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
Essential Functions:
Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
Accurately follow recipes for all beverages; must have thorough knowledge of all beverage offerings and prices
Provide prompt and consistent bar service to guests and servers throughout the cruise
Set up and break down bar - stock and restock bar according to prescribed par specifications; clean bar thoroughly in accordance with standard operating procedures
Maintain the cleanliness and safety of the bar and all common areas and service stations; clean glasses, utensils, bar equipment, bar tops, refrigerators, and all other equipment and work areas
Accurately charge guests for onboard purchases; enter order into the point of sale system, collect payment and return all change
Provide information to guests including beverage and food menu descriptions, entertainment options, cruise route and points of interest
Additional Responsibilities:
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Other duties as assigned by the manager or supervisor on duty
Accountabilities:
The successful Bartender will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by evaluation of drink ticket times, guest and mystery shopper satisfaction surveys, departmental tests, and management evaluation.
Job Specifications / qualifications:
High School Diploma (or GED or High School Equivalence Certificate) required
At least one (1) year of previous bartending experience required
Energetic and enthusiastic personality essential
Must be able to effectively understand and convey written and verbal information to guests and coworkers
Must have comprehensive knowledge of beverage recipes
Basic computer skills are required
Must possess a service orientation – actively looking for ways to help others
Will work for extended periods of time without sitting
Required to lift heavy items such as liquor boxes and ice bins up and down stairs
Responsible for bar till; proper cash handling is required
Will be required to be available for work on all major holidays
Must meet state age requirements
Per US Coast Guard requirement, must be a US Citizen or a Permanent Resident
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Experience
Required
1 year: At least one (1) year of previous bartending experience required
Licenses & Certifications
Preferred
TIPS Certification
Jan 16, 2020
Part time
Job title: Bartender
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Restaurant Manager/ Supervisor on duty
Job Summary:
Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Bartender mixes high-quality beverages, provides prompt and consistent service at guest and service bars, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
Essential Functions:
Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
Accurately follow recipes for all beverages; must have thorough knowledge of all beverage offerings and prices
Provide prompt and consistent bar service to guests and servers throughout the cruise
Set up and break down bar - stock and restock bar according to prescribed par specifications; clean bar thoroughly in accordance with standard operating procedures
Maintain the cleanliness and safety of the bar and all common areas and service stations; clean glasses, utensils, bar equipment, bar tops, refrigerators, and all other equipment and work areas
Accurately charge guests for onboard purchases; enter order into the point of sale system, collect payment and return all change
Provide information to guests including beverage and food menu descriptions, entertainment options, cruise route and points of interest
Additional Responsibilities:
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Other duties as assigned by the manager or supervisor on duty
Accountabilities:
The successful Bartender will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by evaluation of drink ticket times, guest and mystery shopper satisfaction surveys, departmental tests, and management evaluation.
Job Specifications / qualifications:
High School Diploma (or GED or High School Equivalence Certificate) required
At least one (1) year of previous bartending experience required
Energetic and enthusiastic personality essential
Must be able to effectively understand and convey written and verbal information to guests and coworkers
Must have comprehensive knowledge of beverage recipes
Basic computer skills are required
Must possess a service orientation – actively looking for ways to help others
Will work for extended periods of time without sitting
Required to lift heavy items such as liquor boxes and ice bins up and down stairs
Responsible for bar till; proper cash handling is required
Will be required to be available for work on all major holidays
Must meet state age requirements
Per US Coast Guard requirement, must be a US Citizen or a Permanent Resident
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Experience
Required
1 year: At least one (1) year of previous bartending experience required
Licenses & Certifications
Preferred
TIPS Certification
Job title: Pier Utility Attendant/Receive r
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Chef/ Sous Chef
Job Summary:
Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Pier Utility Attendant/Receiver will successfully maintain all equipment and supplies, including receipt, storage, and dispatch of goods, while maintaining standards of sanitation, safety, and security in the work environment.
Essential Functions:
Receive, handle and store all food and supplies. This includes temperature control and documentation on frozen and refrigerated product, rotating perishable product, labeling & dating specific items, and maintaining zoning as required.
Confirm deliveries are complete and are invoiced accurately. This includes returning unacceptable or incorrect product and communicating to the chef when an order is inaccurate or not received in full.
Keep a clean, safe and sanitary galley, including all equipment and supplies. This may include, but is not limited to, daily general cleaning as well as weekly and monthly deep cleaning.
Internal and external guest care. Uphold the values as presented in our Safety System and Our Service System.
Enter data into specified programs as needed.
Additional Responsibilities:
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Other duties as assigned by the manager or supervisor on duty
Accountabilities:
The successful Pier Utility Attendant/Receiver will facilitate an unforgettable experience for their guests, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and peer feedback.
Job Specifications / qualifications:
High school diploma or equivalent required
At least one (1) year previous restaurant experience
Energetic and enthusiastic personality essential
Must be detail oriented, self-motivated and able to take direction
Must be able to effectively understand and convey written and verbal information to guests and coworkers
Must possess a service orientation – actively looking for ways to help others
Basic computer skills are required
Will work for extended periods without sitting
Required to lift furniture and other heavy items up and down stairs
Will be required to be available for work on all major holidays
Per US Coast Guard regulations, must be a US Citizen or a Permanent Resident
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Jan 16, 2020
Part time
Job title: Pier Utility Attendant/Receive r
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Chef/ Sous Chef
Job Summary:
Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Pier Utility Attendant/Receiver will successfully maintain all equipment and supplies, including receipt, storage, and dispatch of goods, while maintaining standards of sanitation, safety, and security in the work environment.
Essential Functions:
Receive, handle and store all food and supplies. This includes temperature control and documentation on frozen and refrigerated product, rotating perishable product, labeling & dating specific items, and maintaining zoning as required.
Confirm deliveries are complete and are invoiced accurately. This includes returning unacceptable or incorrect product and communicating to the chef when an order is inaccurate or not received in full.
Keep a clean, safe and sanitary galley, including all equipment and supplies. This may include, but is not limited to, daily general cleaning as well as weekly and monthly deep cleaning.
Internal and external guest care. Uphold the values as presented in our Safety System and Our Service System.
Enter data into specified programs as needed.
Additional Responsibilities:
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Other duties as assigned by the manager or supervisor on duty
Accountabilities:
The successful Pier Utility Attendant/Receiver will facilitate an unforgettable experience for their guests, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and peer feedback.
Job Specifications / qualifications:
High school diploma or equivalent required
At least one (1) year previous restaurant experience
Energetic and enthusiastic personality essential
Must be detail oriented, self-motivated and able to take direction
Must be able to effectively understand and convey written and verbal information to guests and coworkers
Must possess a service orientation – actively looking for ways to help others
Basic computer skills are required
Will work for extended periods without sitting
Required to lift furniture and other heavy items up and down stairs
Will be required to be available for work on all major holidays
Per US Coast Guard regulations, must be a US Citizen or a Permanent Resident
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Job Title: Cruise DJ
Department: Entertainment
FLSA Status: Non-Exempt
Reports to: Entertainment Manager / Food & Beverage Director
Job Summary:
Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Cruise DJ acts as the emcee of the cruise, providing information to guests on features of the vessels and available activities, playing and mixing music, and overseeing gaming equipment and leading interactive activities for guests. The Cruise DJ is engaging and able to assess and exceed the entertainment expectations of our guests.
Essential Functions:
Cruise Operations
Responsible for coordinating all factors related to vibe, atmosphere, ambiance and cruise flow—responsible for executing all cruise flow elements and practices in accordance with training manuals, concept guides, and schedules
Stay current and implement directives, scripts, interactive elements, and instructions from Corporate and city senior leadership:, including social media, sweepstakes, and special occasion announcements
Must adhere to standard cruise timelines and flow, and implement corporate, wedding and private chartered timelines per client request
Interact and communicate with guests
Provide world class music as DJ per cruise program—music choice to be custom arranged as suited for demographics, age groups, and season, in accordance with program guidelines
Control sound levels in accordance with training manuals and concept guides
Provide entertainment and music for the entire deck and not aimed at smaller areas such as dance floor or groups
Maintain cleanliness and organization of DJ booth—must be kept tidy and free of non-relevant personal and/or other boat equipment and supplies
Act as emcee of cruise in accordance with Entertainment program guidelines; act accordingly per cruise changes
Oversee placement and functionality of all outer deck and indoor games
Maintain onboard equipment and preserve functionality by ensuring proper power-up and power-downs on each cruise
Function as guest experience coordinator in planning and during cruises
Participate in all pre-cruise briefings hosted by Restaurant Manager and responsible for reviewing all cruise details pre-cruise
Must be available for client meetings as deemed necessary and communicated by F&B and/or city leadership
Communicate with Restaurant Manager Supervisors to ensure all products, music and cruise flow components are aligned
Proactively participate with planning and execution of customized cruises for full ship charters, decks charters or as described by city leadership
When instructed, accept the role as lead Cruise Director for the cruise
Other
OSS Ambassador- Active participant of the Company’s shared values (Our Shared System, OSS) and guest service programs Attend one (1) OSS workshop per season and a minimum of four (4) monthly OSS conference calls annually
Brand Ambassador- Employ a professional demeanor and decorum onboard at all times as a representative for all Entertainment Cruises’ brands—
Safety Ambassador- Observe and report as needed any safety and security hazards
Accountabilities:
The successful Cruise DJ will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by quality, service, management evaluation, and feedback from peers on the city’s team.
Uniform Requirements and Appearance Guidelines:
Responsible for abiding by Uniform Requirements:
Men- Black suit-jacket, Solid color dress shirt; Dress shoes
Women- Black suit-jacket, Black slacks or skirt; solid color dress shirt; dress shoes
Hats are not permitted
Sunglasses cannot be worn inside
Must adhere to Company Appearance Guidelines at all times, including but not limited to:
Hair should always be clean, neat, well-maintained and to be of a natural color
Facial hair must be neatly trimmed and groomed
Jewelry should be kept simple. Earrings should not be larger than a nickel with two permitted in each ear. Facial piercings are not permitted
Visible tattoos are not considered to be in the best interest of our Company’s appearance. If you have any visible tattoos, take all the necessary steps to conceal them.
Job Specifications/Qualifications:
High school diploma or equivalent required
Must have a least two (2) years of disc jockey (DJ) experience or two hundred (200) DJ sets of two (2) hours or more
Must possess exemplary knowledge of music genres, styles, trends and hits, must continually stay current with music and entertainment trends and news
Must have advanced song-mixing knowledge, and BPM matching ability
Must have advanced knowledge of; and experience working with entertainment equipment including light boards, projectors, TVs, mixers, mics, speakers, battery backups, matrixes, switchers, clickers, remotes, decibel meters, and controllers
Must have impeccable microphone technique, clear speaking voice, and exude confidence and energy
Fluent and affective oral and written communicate skills
Available to work evenings, weekend and holidays
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Experience
Required
Must have a least two (2) years of disc jockey (DJ) experience or two hundred (200) DJ sets of two (2) hours or more
Jan 16, 2020
Part time
Job Title: Cruise DJ
Department: Entertainment
FLSA Status: Non-Exempt
Reports to: Entertainment Manager / Food & Beverage Director
Job Summary:
Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Cruise DJ acts as the emcee of the cruise, providing information to guests on features of the vessels and available activities, playing and mixing music, and overseeing gaming equipment and leading interactive activities for guests. The Cruise DJ is engaging and able to assess and exceed the entertainment expectations of our guests.
Essential Functions:
Cruise Operations
Responsible for coordinating all factors related to vibe, atmosphere, ambiance and cruise flow—responsible for executing all cruise flow elements and practices in accordance with training manuals, concept guides, and schedules
Stay current and implement directives, scripts, interactive elements, and instructions from Corporate and city senior leadership:, including social media, sweepstakes, and special occasion announcements
Must adhere to standard cruise timelines and flow, and implement corporate, wedding and private chartered timelines per client request
Interact and communicate with guests
Provide world class music as DJ per cruise program—music choice to be custom arranged as suited for demographics, age groups, and season, in accordance with program guidelines
Control sound levels in accordance with training manuals and concept guides
Provide entertainment and music for the entire deck and not aimed at smaller areas such as dance floor or groups
Maintain cleanliness and organization of DJ booth—must be kept tidy and free of non-relevant personal and/or other boat equipment and supplies
Act as emcee of cruise in accordance with Entertainment program guidelines; act accordingly per cruise changes
Oversee placement and functionality of all outer deck and indoor games
Maintain onboard equipment and preserve functionality by ensuring proper power-up and power-downs on each cruise
Function as guest experience coordinator in planning and during cruises
Participate in all pre-cruise briefings hosted by Restaurant Manager and responsible for reviewing all cruise details pre-cruise
Must be available for client meetings as deemed necessary and communicated by F&B and/or city leadership
Communicate with Restaurant Manager Supervisors to ensure all products, music and cruise flow components are aligned
Proactively participate with planning and execution of customized cruises for full ship charters, decks charters or as described by city leadership
When instructed, accept the role as lead Cruise Director for the cruise
Other
OSS Ambassador- Active participant of the Company’s shared values (Our Shared System, OSS) and guest service programs Attend one (1) OSS workshop per season and a minimum of four (4) monthly OSS conference calls annually
Brand Ambassador- Employ a professional demeanor and decorum onboard at all times as a representative for all Entertainment Cruises’ brands—
Safety Ambassador- Observe and report as needed any safety and security hazards
Accountabilities:
The successful Cruise DJ will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by quality, service, management evaluation, and feedback from peers on the city’s team.
Uniform Requirements and Appearance Guidelines:
Responsible for abiding by Uniform Requirements:
Men- Black suit-jacket, Solid color dress shirt; Dress shoes
Women- Black suit-jacket, Black slacks or skirt; solid color dress shirt; dress shoes
Hats are not permitted
Sunglasses cannot be worn inside
Must adhere to Company Appearance Guidelines at all times, including but not limited to:
Hair should always be clean, neat, well-maintained and to be of a natural color
Facial hair must be neatly trimmed and groomed
Jewelry should be kept simple. Earrings should not be larger than a nickel with two permitted in each ear. Facial piercings are not permitted
Visible tattoos are not considered to be in the best interest of our Company’s appearance. If you have any visible tattoos, take all the necessary steps to conceal them.
Job Specifications/Qualifications:
High school diploma or equivalent required
Must have a least two (2) years of disc jockey (DJ) experience or two hundred (200) DJ sets of two (2) hours or more
Must possess exemplary knowledge of music genres, styles, trends and hits, must continually stay current with music and entertainment trends and news
Must have advanced song-mixing knowledge, and BPM matching ability
Must have advanced knowledge of; and experience working with entertainment equipment including light boards, projectors, TVs, mixers, mics, speakers, battery backups, matrixes, switchers, clickers, remotes, decibel meters, and controllers
Must have impeccable microphone technique, clear speaking voice, and exude confidence and energy
Fluent and affective oral and written communicate skills
Available to work evenings, weekend and holidays
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Experience
Required
Must have a least two (2) years of disc jockey (DJ) experience or two hundred (200) DJ sets of two (2) hours or more
Job Summary:
Inspired by our commitment to excellence, the food & beverage team at our Company* creates unforgettable memories for our guests. The successful Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.
Essential Functions:
Customer Service:
Provide exceptional hospitality to guests and shipmates as prescribed in Our Service System (OSS)
Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
Maintain highest standards of safety for customers and staff
Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
Develop and execute programs that improve the level of service and product quality
Leadership and Teamwork:
Lead by example; maintain highest level of professionalism, integrity, and strong work habits
Develop strong teamwork within the crew
Assist in hiring, training, and development of all restaurant shipmates
Help develop and execute shipmate incentive programs
Maintain good working relationships with other departments (marine, sales, and administration)
Administration:
Attend all scheduled meetings
Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
Reconcile onboard cash and credit sales with the point of sale system
Review timekeeping records for each shift to ensure accuracy
Create schedule for assigned department ensuring proper staffing within budgeted guidelines
Other duties as assigned by management
Accountabilities:
The successful Restaurant Manager will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties. Performance will be measured by guest satisfaction scores, departmental tests, management evaluation, and feedback from peers on the city’s team.
Job Specifications / qualifications:
High school diploma or equivalent required
Minimum of five (5) years of total restaurant experience in full-service, high volume environment
Must have supervisory experience
Associates or Bachelor’s degree in related field preferred
Responsible alcohol service requirements—TIPS Certification preferred
Responsible for meeting health department sanitation codes & requirements—ServSafe Certification preferred
Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications
Ability to establish and maintain effective working relationships
Must be able to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Experience
Required
5 years: Minimum of five (5) years of total restaurant experience in full-service, high volume environment
Licenses & Certifications
Preferred
TIPS Certification
Jan 16, 2020
Full time
Job Summary:
Inspired by our commitment to excellence, the food & beverage team at our Company* creates unforgettable memories for our guests. The successful Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.
Essential Functions:
Customer Service:
Provide exceptional hospitality to guests and shipmates as prescribed in Our Service System (OSS)
Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
Maintain highest standards of safety for customers and staff
Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
Develop and execute programs that improve the level of service and product quality
Leadership and Teamwork:
Lead by example; maintain highest level of professionalism, integrity, and strong work habits
Develop strong teamwork within the crew
Assist in hiring, training, and development of all restaurant shipmates
Help develop and execute shipmate incentive programs
Maintain good working relationships with other departments (marine, sales, and administration)
Administration:
Attend all scheduled meetings
Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
Reconcile onboard cash and credit sales with the point of sale system
Review timekeeping records for each shift to ensure accuracy
Create schedule for assigned department ensuring proper staffing within budgeted guidelines
Other duties as assigned by management
Accountabilities:
The successful Restaurant Manager will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties. Performance will be measured by guest satisfaction scores, departmental tests, management evaluation, and feedback from peers on the city’s team.
Job Specifications / qualifications:
High school diploma or equivalent required
Minimum of five (5) years of total restaurant experience in full-service, high volume environment
Must have supervisory experience
Associates or Bachelor’s degree in related field preferred
Responsible alcohol service requirements—TIPS Certification preferred
Responsible for meeting health department sanitation codes & requirements—ServSafe Certification preferred
Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications
Ability to establish and maintain effective working relationships
Must be able to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Experience
Required
5 years: Minimum of five (5) years of total restaurant experience in full-service, high volume environment
Licenses & Certifications
Preferred
TIPS Certification
Job title: Galley Kitchen Supervisor
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Food & Beverage Director or Chef
Job Summary:
Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Galley Kitchen Supervisor, in conjunction with the associate kitchen manager-sous chef, participates in managing back-of-the-house cruise execution to ensure consistently high levels of quality, service and guest sanitation satisfaction while maintaining a high level of profitability.
Essential Functions:
Cruise Execution:
Act as the on-duty galley kitchen manager for cruises and manage the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual
Maintain continuous communication with the back of the house and restaurant management regarding staff and operations
Provide input regarding shipmate relations
Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation
Maintain close liaison between the kitchen and other departments including the front-of-the house
Recommend programs that improve the level of service and product quality
Execute other projects as assigned by management
Kitchen Team Management:
Participate in training of all new kitchen staff
Participate in scheduling kitchen staff according to staffing matrix
Adhere to Company’s performance management guidelines for all discipline and termination situations
Provide input to the Kitchen Management- Sous Chef, Chef and Executive Chef with regard to the development/career growth plans for each kitchen staff members
Recommend to the Kitchen Management- Sous Chef, Chef and Executive Chef the promotion of kitchen staff members
Develop positive working relationships with city department heads and peers
Participate in the development strong teamwork within the staff
Help develop shipmate incentive programs
Guest Service:
Resolve guest service issues, in conjunction with the on-duty Restaurant Manager, utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention
Participate in implementing and maintaining effective safety programs in conjunction with the Operations Department
Maintain high standards of sanitation in accordance with company’s standards and in accordance with health department codes & requirements
Other:
• Participate in fleet wide task forces as requested
Accountabilities:
The successful Galley Kitchen Supervisor will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by quality, service, departmental tests, management evaluation, and feedback from peers on the city’s team.
Job Specifications / qualifications:
High school diploma or equivalent required
Minimum of two (2) years of total kitchen experience in full-service/banquet, high volume environment
One (1) year of kitchen staff management experience preferred
Two (2) years formal culinary training OR equivalent kitchen work experience in a full-service/banquet, high volume environment
ServSafe Certified
Able to manage multiple priorities/tasks
Ability to establish and maintain effective working relationships
Ability to communicate effectively in oral and written form
Must be able to effectively understand and convey written and verbal information to coworkers and guests
Must possess a service orientation – actively looking for ways to help others
Will work for extended periods without sitting
The nature of the work may be strenuous and the work environment may be warm
Required to lift and move heavy items such as cases of provisions and large containers of prepared foods
Will be required to be available for work on all major holidays
Must meet minimum state age requirements
Per maritime law, must be a US Citizen or a Permanent Resident
Ability to read, write, and speak English to comprehend and communicate job functions
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Experience
Preferred
Two (2) years formal culinary training OR equivalent kitchen work experience in a full-service/banquet, high volume environment
Jan 16, 2020
Full time
Job title: Galley Kitchen Supervisor
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Food & Beverage Director or Chef
Job Summary:
Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Galley Kitchen Supervisor, in conjunction with the associate kitchen manager-sous chef, participates in managing back-of-the-house cruise execution to ensure consistently high levels of quality, service and guest sanitation satisfaction while maintaining a high level of profitability.
Essential Functions:
Cruise Execution:
Act as the on-duty galley kitchen manager for cruises and manage the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual
Maintain continuous communication with the back of the house and restaurant management regarding staff and operations
Provide input regarding shipmate relations
Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation
Maintain close liaison between the kitchen and other departments including the front-of-the house
Recommend programs that improve the level of service and product quality
Execute other projects as assigned by management
Kitchen Team Management:
Participate in training of all new kitchen staff
Participate in scheduling kitchen staff according to staffing matrix
Adhere to Company’s performance management guidelines for all discipline and termination situations
Provide input to the Kitchen Management- Sous Chef, Chef and Executive Chef with regard to the development/career growth plans for each kitchen staff members
Recommend to the Kitchen Management- Sous Chef, Chef and Executive Chef the promotion of kitchen staff members
Develop positive working relationships with city department heads and peers
Participate in the development strong teamwork within the staff
Help develop shipmate incentive programs
Guest Service:
Resolve guest service issues, in conjunction with the on-duty Restaurant Manager, utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention
Participate in implementing and maintaining effective safety programs in conjunction with the Operations Department
Maintain high standards of sanitation in accordance with company’s standards and in accordance with health department codes & requirements
Other:
• Participate in fleet wide task forces as requested
Accountabilities:
The successful Galley Kitchen Supervisor will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by quality, service, departmental tests, management evaluation, and feedback from peers on the city’s team.
Job Specifications / qualifications:
High school diploma or equivalent required
Minimum of two (2) years of total kitchen experience in full-service/banquet, high volume environment
One (1) year of kitchen staff management experience preferred
Two (2) years formal culinary training OR equivalent kitchen work experience in a full-service/banquet, high volume environment
ServSafe Certified
Able to manage multiple priorities/tasks
Ability to establish and maintain effective working relationships
Ability to communicate effectively in oral and written form
Must be able to effectively understand and convey written and verbal information to coworkers and guests
Must possess a service orientation – actively looking for ways to help others
Will work for extended periods without sitting
The nature of the work may be strenuous and the work environment may be warm
Required to lift and move heavy items such as cases of provisions and large containers of prepared foods
Will be required to be available for work on all major holidays
Must meet minimum state age requirements
Per maritime law, must be a US Citizen or a Permanent Resident
Ability to read, write, and speak English to comprehend and communicate job functions
*Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Qualifications
Education
Preferred
High School or better.
Experience
Preferred
Two (2) years formal culinary training OR equivalent kitchen work experience in a full-service/banquet, high volume environment
