WOW! Internet, TV, and Phone
Anne Arundel County, MD, USA
Formerly known as Broadstripe, WOW! Internet TV and Phone is the 6th largest cable provider. Our Customer Care Representative position works with the customers with billing, technical issues and general questions. If you enjoy assisting customers and brigtening up their day, this is the position for you!
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Provides cable troubleshooting expertise by supporting analog and digital video equipment to include VOD, interactive guide, remote controls, and parental controls
Troubleshoots poor video quality and unavailable channels the customer expects to receive
Processes billing payments
Provides information and answers questions on billing cycles, payment due dates and the impact of non-pay status
Accurately educates the customer on general charges to their account based on package and prorations when changes are made to the package
Proactively analyzes the customer's account, and educates the customer on other services that might be of interest
identify the need for customer needs for lines of business upgrade and downgrade
work with customers to retain business
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-Education:
High school graduate or equivalent
-Experience:
At least one year of customer service experience required, with prior call center experience in the cable industry a plus
Must possess the ability to learn basic cable troubleshooting
Candidates must possess the ability to read and interpret documents, such as safety rules, product information and training materials
Must possess excellent communication skills and be able to communicate and present effectively on the telephone
Must possess excellent customer service skills, and ability to communicate technical information to a non-technical audience
Ability to add, subtract, multiply, and divide figures and amounts using whole numbers, common fractions and decimals
Ability to define problems, collect data, establish facts, and solve practical problems
-Computer Skills:
Ability to use Word processing, Internet software and e-mail
Must be capable of becoming proficient in the use of ICOM's and internal knowledge tool (training provided)
-Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to talk and hear
Required to use hands to type, handle objects and paperwork
Required to use close vision and be able to focus
Must be able to perform computer functions and operate routine office equipment
Must be able to perform moderate walking throughout the call center
Must be able to sit for extended periods of time
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
#customercare
Sep 25, 2018
Full time
Formerly known as Broadstripe, WOW! Internet TV and Phone is the 6th largest cable provider. Our Customer Care Representative position works with the customers with billing, technical issues and general questions. If you enjoy assisting customers and brigtening up their day, this is the position for you!
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Provides cable troubleshooting expertise by supporting analog and digital video equipment to include VOD, interactive guide, remote controls, and parental controls
Troubleshoots poor video quality and unavailable channels the customer expects to receive
Processes billing payments
Provides information and answers questions on billing cycles, payment due dates and the impact of non-pay status
Accurately educates the customer on general charges to their account based on package and prorations when changes are made to the package
Proactively analyzes the customer's account, and educates the customer on other services that might be of interest
identify the need for customer needs for lines of business upgrade and downgrade
work with customers to retain business
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-Education:
High school graduate or equivalent
-Experience:
At least one year of customer service experience required, with prior call center experience in the cable industry a plus
Must possess the ability to learn basic cable troubleshooting
Candidates must possess the ability to read and interpret documents, such as safety rules, product information and training materials
Must possess excellent communication skills and be able to communicate and present effectively on the telephone
Must possess excellent customer service skills, and ability to communicate technical information to a non-technical audience
Ability to add, subtract, multiply, and divide figures and amounts using whole numbers, common fractions and decimals
Ability to define problems, collect data, establish facts, and solve practical problems
-Computer Skills:
Ability to use Word processing, Internet software and e-mail
Must be capable of becoming proficient in the use of ICOM's and internal knowledge tool (training provided)
-Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to talk and hear
Required to use hands to type, handle objects and paperwork
Required to use close vision and be able to focus
Must be able to perform computer functions and operate routine office equipment
Must be able to perform moderate walking throughout the call center
Must be able to sit for extended periods of time
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
#customercare
Summary:
As a Sales Associate, you'll use a variety of tools, resources and skills to achieve sales goals. This is a true inside sales role in a highly competitive environment. You'll take calls from current and potential customers to sell them the WOW! products and services that best meet their needs, as well as speak with customers in some stage of disconnecting to encourage them to continue service. You will also make outbound calls and engage WOW customers for a variety of reasons not limited to Sales or Saves calls.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Achieve a target number of connects - relative to budget
Follow all established processes and procedures regarding installation, security (customer and company), order entry, and disclosure requirements
Accurately assess individual customer needs and issues to recommend appropriate features, benefits and value of WOW's product. Working to sell all lines of business relative to marketing campaigns and initiatives
Field inbound calls and make outbound calls with customers/potential customers expressing interest in WOW products or services
Maintain the sales leads database, and effectively perform outbound contact associated with the leads in an attempt to actively acquire new customers
Follow the sales call handling process to maximize sales potential
Maintain knowledge of current company procedures, packages, and policies; additionally, communicate competitive information obtained through customer interaction with the management team
Attend all coaching and development meetings including huddles and participate with professional observations and feedback
Stay abreast of industry trends and competitor activities
Embrace company values and ensure all activity and communications entail Respect, Integrity, Servanthood and Ownership
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High school diploma or equivalent
College education in Sales, Marketing or Business preferred
Experience/Skills Needed:
At least one year of sales experience strongly preferred
Able to read and interpret documents (scorecard metrics/data, safety rules, sales presentations, product information and training materials)
Able to present complex information on the telephone to customers clearly and professionally
Able to document customer interactions in writing
Use persuasive techniques effectively to overcome objections
Like solving practical problems presented by customers
have a resilient, positive attitude
Thrive in a fast-paced call center environment
Computer Skills:
Need to be windows proficient and capable of learning complex billing systems (ICOM's or USHA experience a plus)
Need to be Microsoft Office proficient
Customer Relationship Management CRM (ie Salesforce) experience a plus
Experience using a dialer a plus
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
regularly required to talk and hear
required to use hands to type, handle objects and paperwork
required to reach and hold on to items at chest level or reach above the shoulder
required to use close vision and be able to focus
required to sit or stand at a desk and field calls for a full work day in a call center environment
WOW! is an Equal Opportunity Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Sep 25, 2018
Full time
Summary:
As a Sales Associate, you'll use a variety of tools, resources and skills to achieve sales goals. This is a true inside sales role in a highly competitive environment. You'll take calls from current and potential customers to sell them the WOW! products and services that best meet their needs, as well as speak with customers in some stage of disconnecting to encourage them to continue service. You will also make outbound calls and engage WOW customers for a variety of reasons not limited to Sales or Saves calls.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Achieve a target number of connects - relative to budget
Follow all established processes and procedures regarding installation, security (customer and company), order entry, and disclosure requirements
Accurately assess individual customer needs and issues to recommend appropriate features, benefits and value of WOW's product. Working to sell all lines of business relative to marketing campaigns and initiatives
Field inbound calls and make outbound calls with customers/potential customers expressing interest in WOW products or services
Maintain the sales leads database, and effectively perform outbound contact associated with the leads in an attempt to actively acquire new customers
Follow the sales call handling process to maximize sales potential
Maintain knowledge of current company procedures, packages, and policies; additionally, communicate competitive information obtained through customer interaction with the management team
Attend all coaching and development meetings including huddles and participate with professional observations and feedback
Stay abreast of industry trends and competitor activities
Embrace company values and ensure all activity and communications entail Respect, Integrity, Servanthood and Ownership
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High school diploma or equivalent
College education in Sales, Marketing or Business preferred
Experience/Skills Needed:
At least one year of sales experience strongly preferred
Able to read and interpret documents (scorecard metrics/data, safety rules, sales presentations, product information and training materials)
Able to present complex information on the telephone to customers clearly and professionally
Able to document customer interactions in writing
Use persuasive techniques effectively to overcome objections
Like solving practical problems presented by customers
have a resilient, positive attitude
Thrive in a fast-paced call center environment
Computer Skills:
Need to be windows proficient and capable of learning complex billing systems (ICOM's or USHA experience a plus)
Need to be Microsoft Office proficient
Customer Relationship Management CRM (ie Salesforce) experience a plus
Experience using a dialer a plus
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
regularly required to talk and hear
required to use hands to type, handle objects and paperwork
required to reach and hold on to items at chest level or reach above the shoulder
required to use close vision and be able to focus
required to sit or stand at a desk and field calls for a full work day in a call center environment
WOW! is an Equal Opportunity Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
This is an in-person customer service position! Hours are typically 10am-3pm for this role.
This person is responsible for payment and equipment processing and customer service support for installation, service, sales and billing inquiries to customers at the regional walk-in support centers. Provides support to Supervisor and other members of the CSR team.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Trains new customer service representatives on daily tasks, ICOMS, processes, policies and metrics
Receives and processes field collections from contractors
Provides general support to the Customer Service Supervisor including processing of contractor billing audits and cash receipts from collection partners
Provides general service support and basic troubleshooting activities
Schedules service calls in compliance with company policies
Prioritizes workload for team when required
Completes special projects and reports as required
Greets customers and handles general billing and service inquiries
Communicates service offerings to customers and processes new installation orders, upgrades and change of service work orders into the company's billing system
Receives and processes payments and equipment from customers
Makes appropriate payment/equipment adjustments to billing database
Balances daily receipts and cash drawer
Stays current with all changes in CSR processing tasks and pricing changes; provides update training to other customer service representatives
May provide day-to-day direction of team priorities and provides leadership as required in absence of supervisor
Performs other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to multitask and prioritize work
Must have excellent customer service skills
Education/Experience :
High school diploma or equivalent is required; 2+ years of customer service experience preferred
Computer Skills :
Requires working knowledge of Excel software, email and Internet; basic knowledge of CSG or similar billing system preferred.
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
regularly required to talk and hear
required to use hands to type, handle objects and paperwork
required to reach and hold on to items at chest level or reach above the shoulder
required to use close vision and be able to focus
required to lift up to 20 pounds and push, pull or maneuver equipment cart exceeding 100 pounds
must be able to work occasional overtime as required including weekends
WOW! is an Equal Opportunity Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Sep 25, 2018
Part time
This is an in-person customer service position! Hours are typically 10am-3pm for this role.
This person is responsible for payment and equipment processing and customer service support for installation, service, sales and billing inquiries to customers at the regional walk-in support centers. Provides support to Supervisor and other members of the CSR team.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Trains new customer service representatives on daily tasks, ICOMS, processes, policies and metrics
Receives and processes field collections from contractors
Provides general support to the Customer Service Supervisor including processing of contractor billing audits and cash receipts from collection partners
Provides general service support and basic troubleshooting activities
Schedules service calls in compliance with company policies
Prioritizes workload for team when required
Completes special projects and reports as required
Greets customers and handles general billing and service inquiries
Communicates service offerings to customers and processes new installation orders, upgrades and change of service work orders into the company's billing system
Receives and processes payments and equipment from customers
Makes appropriate payment/equipment adjustments to billing database
Balances daily receipts and cash drawer
Stays current with all changes in CSR processing tasks and pricing changes; provides update training to other customer service representatives
May provide day-to-day direction of team priorities and provides leadership as required in absence of supervisor
Performs other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to multitask and prioritize work
Must have excellent customer service skills
Education/Experience :
High school diploma or equivalent is required; 2+ years of customer service experience preferred
Computer Skills :
Requires working knowledge of Excel software, email and Internet; basic knowledge of CSG or similar billing system preferred.
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
regularly required to talk and hear
required to use hands to type, handle objects and paperwork
required to reach and hold on to items at chest level or reach above the shoulder
required to use close vision and be able to focus
required to lift up to 20 pounds and push, pull or maneuver equipment cart exceeding 100 pounds
must be able to work occasional overtime as required including weekends
WOW! is an Equal Opportunity Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
WOW! is one the nation's largest providers of Internet, Data, Cloud, Phone and Cable Services and we are seeking talented people to join our Business Account Executive team.
Are you looking to extend your career with a clear path to success? Then the Business Account Executive role is the opportunity for you. You can count on a defined career trajectory with a clear beginning and an open end - meaning our coaches will teach you the business. You can take what you have learned to help shape your future. Once you master this role, you will have plenty of opportunities to advance given our promote-from-within philosophy without ever having to change companies. The BEST part? You'll be an integral member of a best in class organization.
The Job Details:
You will start learning the telecommunications business from day one in our hands-on learning environment and structured on-boarding program. With this structure training approach you will master the knowledge and skills via our customized Business Account Executive Playbook.
You are entrusted to serve as the face of WOW! Business to the industry owners in your local territory, develop quick rapport, & quickly assess your customer's needs to build a service package that will identify solutions to improve their business.
You will identify, prospect, negotiate and sell services to a targeted customer base within your assigned local market.
You will build an effective consultative relationship with customers during the sales transaction to ensure high level of customer service is delivered.
We'll teach you how to excel at technology sales in this hunter role, where are required to contact a minimum of 20+new businesses every single day, handle your sales funnel, and maintain a high degree of sales activity.
Who is the right person for this role?
A self-starter with a real passion for success, great people skills and a desire to learn a new skill.
Telecom industry experience is a big advantage but not a deal breaker.
Someone that is persuasive, loves meeting new people, has extraordinary follow up and a committed pursuit to prospect for new business in order to grow the company brand.
Results driven individual that seeks extraordinary growth with limitless potential for meeting and exceeding their sales targets and earning potential.
High School Degree or GED, a valid Driver's License and driving record that meets our standards.
What WOW! will do for you:
Our coaches will teach you the business via a PAID five week structured onboarding and training program to ensure your success within a best in class sales organization.
Offer you a base salary plus a target commission structure with built in accelerators
Embrace you into a culture that feels like FAMILY. At WOW! we are purposefully different than our competitors in our industry...our competitive edge is our amazing culture and our team!
See to it that you will enjoy a deluxe benefits package which includes health benefits, 401K, paid vacations and much more.
Reimburse you for your personal vehicle mileage, provide you a cell phone, iPad, & laptop computer.
Grow you as a professional with a promote from within focus and a model the way mentality.
If you would like more details about our opportunity, we want to hear from you! www.wowway/careers.com
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer.
Sep 25, 2018
Full time
WOW! is one the nation's largest providers of Internet, Data, Cloud, Phone and Cable Services and we are seeking talented people to join our Business Account Executive team.
Are you looking to extend your career with a clear path to success? Then the Business Account Executive role is the opportunity for you. You can count on a defined career trajectory with a clear beginning and an open end - meaning our coaches will teach you the business. You can take what you have learned to help shape your future. Once you master this role, you will have plenty of opportunities to advance given our promote-from-within philosophy without ever having to change companies. The BEST part? You'll be an integral member of a best in class organization.
The Job Details:
You will start learning the telecommunications business from day one in our hands-on learning environment and structured on-boarding program. With this structure training approach you will master the knowledge and skills via our customized Business Account Executive Playbook.
You are entrusted to serve as the face of WOW! Business to the industry owners in your local territory, develop quick rapport, & quickly assess your customer's needs to build a service package that will identify solutions to improve their business.
You will identify, prospect, negotiate and sell services to a targeted customer base within your assigned local market.
You will build an effective consultative relationship with customers during the sales transaction to ensure high level of customer service is delivered.
We'll teach you how to excel at technology sales in this hunter role, where are required to contact a minimum of 20+new businesses every single day, handle your sales funnel, and maintain a high degree of sales activity.
Who is the right person for this role?
A self-starter with a real passion for success, great people skills and a desire to learn a new skill.
Telecom industry experience is a big advantage but not a deal breaker.
Someone that is persuasive, loves meeting new people, has extraordinary follow up and a committed pursuit to prospect for new business in order to grow the company brand.
Results driven individual that seeks extraordinary growth with limitless potential for meeting and exceeding their sales targets and earning potential.
High School Degree or GED, a valid Driver's License and driving record that meets our standards.
What WOW! will do for you:
Our coaches will teach you the business via a PAID five week structured onboarding and training program to ensure your success within a best in class sales organization.
Offer you a base salary plus a target commission structure with built in accelerators
Embrace you into a culture that feels like FAMILY. At WOW! we are purposefully different than our competitors in our industry...our competitive edge is our amazing culture and our team!
See to it that you will enjoy a deluxe benefits package which includes health benefits, 401K, paid vacations and much more.
Reimburse you for your personal vehicle mileage, provide you a cell phone, iPad, & laptop computer.
Grow you as a professional with a promote from within focus and a model the way mentality.
If you would like more details about our opportunity, we want to hear from you! www.wowway/careers.com
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer.
Warehouse Operations Specialist
Responsible for shipping, receiving, inventory tracking and issuing of new and returned equipment and packaging.
Duties & Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
Completes deliveries by driving truck or van to and from other company locations.
Maintains inventory controls by collecting stock location orders and printing requests.
Maintains quality service by following organization standards.
Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.
Completes reports by entering required information.
Operates a forklift as required
Contributes to team effort by accomplishing related results as needed.
All other duties as assigned
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience :
High school diploma or GED preferred. 1-2 years light industrial or material control experience preferred.
Teamwork, Coordination, Organization, Planning, Time Management, Reporting Skills, Inventory Control, Documentation Skills, Equipment Maintenance, Data Entry Skills, Dependability
Computer Skills :
Basic computer skills including e-mail required, MSOffice skills are preferred. Individual must be able to learn specific program requirements for inventory and database maintenance.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:
regularly required to talk and hear
frequently required to sit, bend at the knees and waist, and work walking or standing up to 50% of the time
required to use hands to type, handle objects, boxes, equipment, tools and paperwork
required to raise his/her arms overhead to work, reach, and carry
required to use close vision, peripheral vision, focus and see colors as required to read equipment and material labels, color-coded inventory, computer terminal screens, etc.
required to have a valid driver's license and maintain a driving record that meets the standards of the insurance carrier.
Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.
occasionally required to climb
occasionally required to lift and carry objects up to 50 lbs and ladders up to 75 lbs
occasionally required to drive a forklift
The employee generally works in warehouse and indoor office environments but occasionally works out of doors, in all types of weather and on uneven terrain. Overtime may be required.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer
#warehouse
Sep 25, 2018
Full time
Warehouse Operations Specialist
Responsible for shipping, receiving, inventory tracking and issuing of new and returned equipment and packaging.
Duties & Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
Completes deliveries by driving truck or van to and from other company locations.
Maintains inventory controls by collecting stock location orders and printing requests.
Maintains quality service by following organization standards.
Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.
Completes reports by entering required information.
Operates a forklift as required
Contributes to team effort by accomplishing related results as needed.
All other duties as assigned
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience :
High school diploma or GED preferred. 1-2 years light industrial or material control experience preferred.
Teamwork, Coordination, Organization, Planning, Time Management, Reporting Skills, Inventory Control, Documentation Skills, Equipment Maintenance, Data Entry Skills, Dependability
Computer Skills :
Basic computer skills including e-mail required, MSOffice skills are preferred. Individual must be able to learn specific program requirements for inventory and database maintenance.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:
regularly required to talk and hear
frequently required to sit, bend at the knees and waist, and work walking or standing up to 50% of the time
required to use hands to type, handle objects, boxes, equipment, tools and paperwork
required to raise his/her arms overhead to work, reach, and carry
required to use close vision, peripheral vision, focus and see colors as required to read equipment and material labels, color-coded inventory, computer terminal screens, etc.
required to have a valid driver's license and maintain a driving record that meets the standards of the insurance carrier.
Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.
occasionally required to climb
occasionally required to lift and carry objects up to 50 lbs and ladders up to 75 lbs
occasionally required to drive a forklift
The employee generally works in warehouse and indoor office environments but occasionally works out of doors, in all types of weather and on uneven terrain. Overtime may be required.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer
#warehouse
Please join us in our Taylor office for Walk-in Wednesday hiring events! Come to the office at any point during these time frames for on the spot interviews with our hiring managers. New to the industry? No experience is needed! Not able to make it to one of these times? No problem. Simply apply, and a recruiter will be in touch with you!
Dates & Times: Wednesday 9/26 and 10/3 from 2 PM - 5 PM
Address: 26035 Northline Rd., Taylor, MI 48180
WOW! is now proud to offer $16/hr starting wages!
Summary:
Are you passionate about providing an extraordinary customer experience while you help resolve our customer's internet, cable,and phone issues? Do you want to work for a company that WOWs its customers and employees? We have the right job for you, so please keep reading to see what we can offer you. We want you to come be a part of a team that connects our customers to the ever-changing, amazing digital world.
Duties and Responsibilities:
We take pride in our ability to provide the best customer experience, so take a look at the responsibilities you will have as a Field Service Technician. This list might seem daunting at first, but keep reading. You would be surprised how phenomenal our six week training program is.
You will perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
Install interior and exterior wiring and relocate outlets
Install or remove converters and cable modems
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage and troubleshoot accordingly
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
We want you to provide excellent customer service, our customers are essential to the success of our business.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable in both underground and aerial fashions.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from the output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compare findings with documentation.
Performs network troubleshooting including ping test, trace routes, and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred however if you are eager to learn, we would enjoy the opportunity to talk about your journey.
Computer Skills:
Basic computer skills are preferred, including the use of internet and e-mail applications. You will need to know how to use this technology, especially if you are installing digital services for WOW customers.
Physical Demands/Working Conditions:
We know this position can be tough, but you get to enjoy the outdoors and experience many different weather conditions while travelling over different terrains and more than likely checking out those crawlspaces and attics in our customer's homes. You can expect to be on your feet for the majority of the working day, and climbing up and down 28' ladders.
Carry and operate both power and hand tools
Ability to perform work in elevated places (i.e., roofs and utility poles) and work safely around power lines and electrical equipment
Work with small components and differentiate between different sizes and colors of wires
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Guess what you might see in these spaces? Spiders, we cannot really prepare you for seeing these but just know they are out there.
We need you to drive our company vehicles in a safe and friendly way, remember we are the type of company that hires people who let other people merge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands of the job.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
#fieldtech
Sep 25, 2018
Full time
Please join us in our Taylor office for Walk-in Wednesday hiring events! Come to the office at any point during these time frames for on the spot interviews with our hiring managers. New to the industry? No experience is needed! Not able to make it to one of these times? No problem. Simply apply, and a recruiter will be in touch with you!
Dates & Times: Wednesday 9/26 and 10/3 from 2 PM - 5 PM
Address: 26035 Northline Rd., Taylor, MI 48180
WOW! is now proud to offer $16/hr starting wages!
Summary:
Are you passionate about providing an extraordinary customer experience while you help resolve our customer's internet, cable,and phone issues? Do you want to work for a company that WOWs its customers and employees? We have the right job for you, so please keep reading to see what we can offer you. We want you to come be a part of a team that connects our customers to the ever-changing, amazing digital world.
Duties and Responsibilities:
We take pride in our ability to provide the best customer experience, so take a look at the responsibilities you will have as a Field Service Technician. This list might seem daunting at first, but keep reading. You would be surprised how phenomenal our six week training program is.
You will perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
Install interior and exterior wiring and relocate outlets
Install or remove converters and cable modems
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage and troubleshoot accordingly
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
We want you to provide excellent customer service, our customers are essential to the success of our business.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable in both underground and aerial fashions.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from the output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compare findings with documentation.
Performs network troubleshooting including ping test, trace routes, and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred however if you are eager to learn, we would enjoy the opportunity to talk about your journey.
Computer Skills:
Basic computer skills are preferred, including the use of internet and e-mail applications. You will need to know how to use this technology, especially if you are installing digital services for WOW customers.
Physical Demands/Working Conditions:
We know this position can be tough, but you get to enjoy the outdoors and experience many different weather conditions while travelling over different terrains and more than likely checking out those crawlspaces and attics in our customer's homes. You can expect to be on your feet for the majority of the working day, and climbing up and down 28' ladders.
Carry and operate both power and hand tools
Ability to perform work in elevated places (i.e., roofs and utility poles) and work safely around power lines and electrical equipment
Work with small components and differentiate between different sizes and colors of wires
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Guess what you might see in these spaces? Spiders, we cannot really prepare you for seeing these but just know they are out there.
We need you to drive our company vehicles in a safe and friendly way, remember we are the type of company that hires people who let other people merge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands of the job.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
#fieldtech
WOW! Internet, TV, and Phone
Madison Heights, MI, USA
Please join us in our Madison Heights office for Walk-in Wednesday hiring events! Come to the office at any point during these time frames for on the spot interviews with our hiring managers. New to the industry? No experience is needed! Not able to make it to one of these times? No problem. Simply apply, and a recruiter will be in touch with you!
Dates & Times: Wednesday 9/26 and 10/3 from 2 PM - 5 PM
Address: 32650 N. Avis Dr. Madison Heights, MI 48071
WOW! is now proud to offer $16/hr starting wages!
Summary:
Are you passionate about providing an extraordinary customer experience while you help resolve our customer's internet, cable,and phone issues? Do you want to work for a company that WOWs its customers and employees? We have the right job for you, so please keep reading to see what we can offer you. We want you to come be a part of a team that connects our customers to the ever-changing, amazing digital world.
Duties and Responsibilities:
We take pride in our ability to provide the best customer experience, so take a look at the responsibilities you will have as a Field Service Technician. This list might seem daunting at first, but keep reading. You would be surprised how phenomenal our six week training program is.
You will perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
Install interior and exterior wiring and relocate outlets
Install or remove converters and cable modems
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage and troubleshoot accordingly
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
We want you to provide excellent customer service, our customers are essential to the success of our business.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable in both underground and aerial fashions.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from the output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compare findings with documentation.
Performs network troubleshooting including ping test, trace routes, and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred however if you are eager to learn, we would enjoy the opportunity to talk about your journey.
Computer Skills:
Basic computer skills are preferred, including the use of internet and e-mail applications. You will need to know how to use this technology, especially if you are installing digital services for WOW customers.
Physical Demands/Working Conditions:
We know this position can be tough, but you get to enjoy the outdoors and experience many different weather conditions while travelling over different terrains and more than likely checking out those crawlspaces and attics in our customer's homes. You can expect to be on your feet for the majority of the working day, and climbing up and down 28' ladders.
Carry and operate both power and hand tools
Ability to perform work in elevated places (i.e., roofs and utility poles) and work safely around power lines and electrical equipment
Work with small components and differentiate between different sizes and colors of wires
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Guess what you might see in these spaces? Spiders, we cannot really prepare you for seeing these but just know they are out there.
We need you to drive our company vehicles in a safe and friendly way, remember we are the type of company that hires people who let other people merge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands of the job.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
#fieldtech
Sep 25, 2018
Full time
Please join us in our Madison Heights office for Walk-in Wednesday hiring events! Come to the office at any point during these time frames for on the spot interviews with our hiring managers. New to the industry? No experience is needed! Not able to make it to one of these times? No problem. Simply apply, and a recruiter will be in touch with you!
Dates & Times: Wednesday 9/26 and 10/3 from 2 PM - 5 PM
Address: 32650 N. Avis Dr. Madison Heights, MI 48071
WOW! is now proud to offer $16/hr starting wages!
Summary:
Are you passionate about providing an extraordinary customer experience while you help resolve our customer's internet, cable,and phone issues? Do you want to work for a company that WOWs its customers and employees? We have the right job for you, so please keep reading to see what we can offer you. We want you to come be a part of a team that connects our customers to the ever-changing, amazing digital world.
Duties and Responsibilities:
We take pride in our ability to provide the best customer experience, so take a look at the responsibilities you will have as a Field Service Technician. This list might seem daunting at first, but keep reading. You would be surprised how phenomenal our six week training program is.
You will perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
Install interior and exterior wiring and relocate outlets
Install or remove converters and cable modems
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage and troubleshoot accordingly
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
We want you to provide excellent customer service, our customers are essential to the success of our business.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable in both underground and aerial fashions.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from the output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compare findings with documentation.
Performs network troubleshooting including ping test, trace routes, and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred however if you are eager to learn, we would enjoy the opportunity to talk about your journey.
Computer Skills:
Basic computer skills are preferred, including the use of internet and e-mail applications. You will need to know how to use this technology, especially if you are installing digital services for WOW customers.
Physical Demands/Working Conditions:
We know this position can be tough, but you get to enjoy the outdoors and experience many different weather conditions while travelling over different terrains and more than likely checking out those crawlspaces and attics in our customer's homes. You can expect to be on your feet for the majority of the working day, and climbing up and down 28' ladders.
Carry and operate both power and hand tools
Ability to perform work in elevated places (i.e., roofs and utility poles) and work safely around power lines and electrical equipment
Work with small components and differentiate between different sizes and colors of wires
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Guess what you might see in these spaces? Spiders, we cannot really prepare you for seeing these but just know they are out there.
We need you to drive our company vehicles in a safe and friendly way, remember we are the type of company that hires people who let other people merge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands of the job.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
#fieldtech
Outside Residential Sales
Are you looking for a sales career that allows you to connect with your customers? WOW! Internet TV & Phone has an opportunity that will not only give you career mobility, but will reward you for improved performance, while offering you a base salary and full benefits. We are looking for those who will thrive in our culture of respect, integrity, spirit of service, and accountability, because our Outside Residential Sales professionals are the first to display these values to our customers. We believe that “how” we treat our customers, and our employees, earns dedication.
The Job Details:
You will sell and promote our internet, TV, and phone services to residential customers. Working with leadership, you will develop a schedule for success in an assigned residential territory that is your own entrepreneurial venture. It's like owning your own business without any of the overhead! By knocking the doors of potential customers and using a consultative approach to selling, you will work with the customer to find a solution to their needs. Our customer service is something we pride ourselves on, so you are selling not only our products, but our company’s values as well.
Who is the right person for this role?
Someone who is highly motivated by money! We have an uncapped commission structure for our Residential Sales reps, so your work ethic will directly correlate to how much you bring home at the end of the day.
A self-starter with a passion for success and a desire to learn.
Sales experience is a plus, but not required. You will need to have, at minimum, a High School Degree or GED, a valid Driver's License and driving record that meets our standards.
What will we do for you?
We offer dynamic, industry-specific sales training and ongoing support for continued success. You will have a 3 month structured onboarding period that will include product knowledge and on-the-job shadowing. This will give you the chance to observe firsthand how the job is done, and learn some tips from some of our most successful reps along the way.
Our employees receive their base salary plus uncapped commissions paid bi-weekly, health benefits, 401K, paid vacations and much more. Reps typically earn $50K-$90K + a year, but your success is 100% motivated by you.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Sep 25, 2018
Full time
Outside Residential Sales
Are you looking for a sales career that allows you to connect with your customers? WOW! Internet TV & Phone has an opportunity that will not only give you career mobility, but will reward you for improved performance, while offering you a base salary and full benefits. We are looking for those who will thrive in our culture of respect, integrity, spirit of service, and accountability, because our Outside Residential Sales professionals are the first to display these values to our customers. We believe that “how” we treat our customers, and our employees, earns dedication.
The Job Details:
You will sell and promote our internet, TV, and phone services to residential customers. Working with leadership, you will develop a schedule for success in an assigned residential territory that is your own entrepreneurial venture. It's like owning your own business without any of the overhead! By knocking the doors of potential customers and using a consultative approach to selling, you will work with the customer to find a solution to their needs. Our customer service is something we pride ourselves on, so you are selling not only our products, but our company’s values as well.
Who is the right person for this role?
Someone who is highly motivated by money! We have an uncapped commission structure for our Residential Sales reps, so your work ethic will directly correlate to how much you bring home at the end of the day.
A self-starter with a passion for success and a desire to learn.
Sales experience is a plus, but not required. You will need to have, at minimum, a High School Degree or GED, a valid Driver's License and driving record that meets our standards.
What will we do for you?
We offer dynamic, industry-specific sales training and ongoing support for continued success. You will have a 3 month structured onboarding period that will include product knowledge and on-the-job shadowing. This will give you the chance to observe firsthand how the job is done, and learn some tips from some of our most successful reps along the way.
Our employees receive their base salary plus uncapped commissions paid bi-weekly, health benefits, 401K, paid vacations and much more. Reps typically earn $50K-$90K + a year, but your success is 100% motivated by you.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Please join us in our Potterville office for Walk-in Wednesday hiring events! Come to the office at any point during these time frames for on the spot interviews with our hiring managers. New to the industry? No experience is needed! Not able to make it to one of these times? No problem. Simply apply, and a recruiter will be in touch with you!
Dates & Times: Wednesday 9/26 and 10/3 from 2 PM - 5 PM
Address: 380 Wright Industrial Pkwy. Potterville, MI 48876
WOW! is proud to offer competitive wages starting at $15 an hour, and higher differentials for Field Service Technicians with industry experience!
WOW! is now proud to offer $15/hr starting wages!
Summary:
Are you passionate about providing an extraordinary customer experience while you help resolve our customer's internet, cable,and phone issues? Do you want to work for a company that WOWs its customers and employees? We have the right job for you, so please keep reading to see what we can offer you. We want you to come be a part of a team that connects our customers to the ever-changing, amazing digital world.
Duties and Responsibilities:
We take pride in our ability to provide the best customer experience, so take a look at the responsibilities you will have as a Field Service Technician. This list might seem daunting at first, but keep reading. You would be surprised how phenomenal our six week training program is.
You will perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
Install interior and exterior wiring and relocate outlets
Install or remove converters and cable modems
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage and troubleshoot accordingly
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
We want you to provide excellent customer service, our customers are essential to the success of our business.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable in both underground and aerial fashions.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from the output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compare findings with documentation.
Performs network troubleshooting including ping test, trace routes, and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred however if you are eager to learn, we would enjoy the opportunity to talk about your journey.
Computer Skills:
Basic computer skills are preferred, including the use of internet and e-mail applications. You will need to know how to use this technology, especially if you are installing digital services for WOW customers.
Physical Demands/Working Conditions:
We know this position can be tough, but you get to enjoy the outdoors and experience many different weather conditions while travelling over different terrains and more than likely checking out those crawlspaces and attics in our customer's homes. You can expect to be on your feet for the majority of the working day, and climbing up and down 28' ladders.
Carry and operate both power and hand tools
Ability to perform work in elevated places (i.e., roofs and utility poles) and work safely around power lines and electrical equipment
Work with small components and differentiate between different sizes and colors of wires
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Guess what you might see in these spaces? Spiders, we cannot really prepare you for seeing these but just know they are out there.
We need you to drive our company vehicles in a safe and friendly way, remember we are the type of company that hires people who let other people merge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands of the job.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Sep 25, 2018
Full time
Please join us in our Potterville office for Walk-in Wednesday hiring events! Come to the office at any point during these time frames for on the spot interviews with our hiring managers. New to the industry? No experience is needed! Not able to make it to one of these times? No problem. Simply apply, and a recruiter will be in touch with you!
Dates & Times: Wednesday 9/26 and 10/3 from 2 PM - 5 PM
Address: 380 Wright Industrial Pkwy. Potterville, MI 48876
WOW! is proud to offer competitive wages starting at $15 an hour, and higher differentials for Field Service Technicians with industry experience!
WOW! is now proud to offer $15/hr starting wages!
Summary:
Are you passionate about providing an extraordinary customer experience while you help resolve our customer's internet, cable,and phone issues? Do you want to work for a company that WOWs its customers and employees? We have the right job for you, so please keep reading to see what we can offer you. We want you to come be a part of a team that connects our customers to the ever-changing, amazing digital world.
Duties and Responsibilities:
We take pride in our ability to provide the best customer experience, so take a look at the responsibilities you will have as a Field Service Technician. This list might seem daunting at first, but keep reading. You would be surprised how phenomenal our six week training program is.
You will perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
Install interior and exterior wiring and relocate outlets
Install or remove converters and cable modems
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage and troubleshoot accordingly
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
We want you to provide excellent customer service, our customers are essential to the success of our business.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable in both underground and aerial fashions.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from the output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compare findings with documentation.
Performs network troubleshooting including ping test, trace routes, and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred however if you are eager to learn, we would enjoy the opportunity to talk about your journey.
Computer Skills:
Basic computer skills are preferred, including the use of internet and e-mail applications. You will need to know how to use this technology, especially if you are installing digital services for WOW customers.
Physical Demands/Working Conditions:
We know this position can be tough, but you get to enjoy the outdoors and experience many different weather conditions while travelling over different terrains and more than likely checking out those crawlspaces and attics in our customer's homes. You can expect to be on your feet for the majority of the working day, and climbing up and down 28' ladders.
Carry and operate both power and hand tools
Ability to perform work in elevated places (i.e., roofs and utility poles) and work safely around power lines and electrical equipment
Work with small components and differentiate between different sizes and colors of wires
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Guess what you might see in these spaces? Spiders, we cannot really prepare you for seeing these but just know they are out there.
We need you to drive our company vehicles in a safe and friendly way, remember we are the type of company that hires people who let other people merge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands of the job.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Are you looking for a career that allows you to work your own style? WOW! Internet TV & Phone has an opportunity that will not only give you career mobility, but will reward you for improved performance and will offer you a steady salary. We are looking to maintain our culture of respect, integrity, spirit of service, and accountability, and our Outside Residential Sales professionals are the first to display these values to our customers. We believe that "how" we treat our customers, and our employees, earns dedication.
The Job Details:
Working a flexible assigned schedule, you are assigned a residential territory that is your own entrepreneurial venture. It's like owning your own business, without any of the overhead. You will sell and promote our internet, TV, and phone services to residential customers. Our customer service is something we pride ourselves on, so you are selling not only our products, but our company's values as well. By knocking on our potential customers' doors, and using a consultative approach to selling, you will work with the customer to find an individualized solution to their needs.
Who is the right person for this role?
A self-starter with a real passion for, success, a desire to learn, and who is a people-person. Are you highly motivated by commission? We have an uncapped commission structure for our Residential Sales reps, so your work ethic will directly correlate to how much you bring home at the end of the day.
A talented individual with experience in a customer service oriented profession -- Sales experience is a plus, but not required. We are seeking someone who places importance on customer service and strives for an excellent customer experience.
Minimum requirements are having a High School Degree or GED, a valid Driver's License and driving record that meets our standards.
What will we do for you?
We offer individualized training, a ramp up period, and ongoing support to make you successful. Training is a combination of product knowledge and on-the-job shadowing. You will get to observe firsthand how the job is done, and learn some tips from some of our most successful reps along the way.
Our employees receive their base salary plus uncapped commissions bi-weekly, quarterly bonuses, health benefits , 401K, paid vacations and much more. Reps typically earn $50K-$90K + a year, but your success is 100% motivated by you.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Sep 25, 2018
Full time
Are you looking for a career that allows you to work your own style? WOW! Internet TV & Phone has an opportunity that will not only give you career mobility, but will reward you for improved performance and will offer you a steady salary. We are looking to maintain our culture of respect, integrity, spirit of service, and accountability, and our Outside Residential Sales professionals are the first to display these values to our customers. We believe that "how" we treat our customers, and our employees, earns dedication.
The Job Details:
Working a flexible assigned schedule, you are assigned a residential territory that is your own entrepreneurial venture. It's like owning your own business, without any of the overhead. You will sell and promote our internet, TV, and phone services to residential customers. Our customer service is something we pride ourselves on, so you are selling not only our products, but our company's values as well. By knocking on our potential customers' doors, and using a consultative approach to selling, you will work with the customer to find an individualized solution to their needs.
Who is the right person for this role?
A self-starter with a real passion for, success, a desire to learn, and who is a people-person. Are you highly motivated by commission? We have an uncapped commission structure for our Residential Sales reps, so your work ethic will directly correlate to how much you bring home at the end of the day.
A talented individual with experience in a customer service oriented profession -- Sales experience is a plus, but not required. We are seeking someone who places importance on customer service and strives for an excellent customer experience.
Minimum requirements are having a High School Degree or GED, a valid Driver's License and driving record that meets our standards.
What will we do for you?
We offer individualized training, a ramp up period, and ongoing support to make you successful. Training is a combination of product knowledge and on-the-job shadowing. You will get to observe firsthand how the job is done, and learn some tips from some of our most successful reps along the way.
Our employees receive their base salary plus uncapped commissions bi-weekly, quarterly bonuses, health benefits , 401K, paid vacations and much more. Reps typically earn $50K-$90K + a year, but your success is 100% motivated by you.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Are you passionate about providing an extraordinary customer experience while you help resolve our customer's internet, cable,and phone issues? Do you want to work for a company that WOWs its customers and employees? We have the right job for you, so please keep reading to see what we can offer you. We want you to come be a part of a team that connects our customers to the ever-changing, amazing digital world.
Duties and Responsibilities:
We take pride in our ability to provide the best customer experience, so take a look at the responsibilities you will have as a Field Service Technician. This list might seem daunting at first, but keep reading. You would be surprised how phenomenal our six week training program is.
You will perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
Install interior and exterior wiring and relocate outlets
Install or remove converters and cable modems
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage and troubleshoot accordingly
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
We want you to provide excellent customer service, our customers are essential to the success of our business.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable in both underground and aerial fashions.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from the output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compare findings with documentation.
Performs network troubleshooting including ping test, trace routes, and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred however if you are eager to learn, we would enjoy the opportunity to talk about your journey.
Computer Skills:
Basic computer skills are preferred, including the use of internet and e-mail applications. You will need to know how to use this technology, especially if you are installing digital services for WOW customers.
Physical Demands/Working Conditions:
We know this position can be tough, but you get to enjoy the outdoors and experience many different weather conditions while travelling over different terrains and more than likely checking out those crawlspaces and attics in our customer's homes. You can expect to be on your feet for the majority of the working day, and climbing up and down 28' ladders.
Carry and operate both power and hand tools
Ability to perform work in elevated places (i.e., roofs and utility poles) and work safely around power lines and electrical equipment
Work with small components and differentiate between different sizes and colors of wires
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Guess what you might see in these spaces? Spiders, we cannot really prepare you for seeing these but just know they are out there.
We need you to drive our company vehicles in a safe and friendly way, remember we are the type of company that hires people who let other people merge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands of the job.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Sep 25, 2018
Full time
Are you passionate about providing an extraordinary customer experience while you help resolve our customer's internet, cable,and phone issues? Do you want to work for a company that WOWs its customers and employees? We have the right job for you, so please keep reading to see what we can offer you. We want you to come be a part of a team that connects our customers to the ever-changing, amazing digital world.
Duties and Responsibilities:
We take pride in our ability to provide the best customer experience, so take a look at the responsibilities you will have as a Field Service Technician. This list might seem daunting at first, but keep reading. You would be surprised how phenomenal our six week training program is.
You will perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
Install interior and exterior wiring and relocate outlets
Install or remove converters and cable modems
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage and troubleshoot accordingly
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
We want you to provide excellent customer service, our customers are essential to the success of our business.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable in both underground and aerial fashions.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from the output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compare findings with documentation.
Performs network troubleshooting including ping test, trace routes, and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred however if you are eager to learn, we would enjoy the opportunity to talk about your journey.
Computer Skills:
Basic computer skills are preferred, including the use of internet and e-mail applications. You will need to know how to use this technology, especially if you are installing digital services for WOW customers.
Physical Demands/Working Conditions:
We know this position can be tough, but you get to enjoy the outdoors and experience many different weather conditions while travelling over different terrains and more than likely checking out those crawlspaces and attics in our customer's homes. You can expect to be on your feet for the majority of the working day, and climbing up and down 28' ladders.
Carry and operate both power and hand tools
Ability to perform work in elevated places (i.e., roofs and utility poles) and work safely around power lines and electrical equipment
Work with small components and differentiate between different sizes and colors of wires
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Guess what you might see in these spaces? Spiders, we cannot really prepare you for seeing these but just know they are out there.
We need you to drive our company vehicles in a safe and friendly way, remember we are the type of company that hires people who let other people merge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands of the job.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
The Wireless Experience, an Authorized AT&T Retailer
Medford, MA 02155, USA
Product Specialist
Are you interested in the latest technology from some of the top brands in the world like Apple, Google, Samsung, LG and more? Or do you love The Walking Dead, Game of Thrones, or just TV in general? Then a Full-Time position as a Wireless Sales Consultant/Wireless Experience Specialist at The Wireless Experience is for you. Help us bring some of the newest wireless and TV products to our loyal customers while delivering extraordinary customer service and working for a company who loves its employees, customers and community.
You will be paid an hourly rate and earning commission for everything you sell. You will also be eligible for top health, dental, vision and other benefits.
We know you have a life so there is plenty of paid time off!
We also care about you long after you may forget about us (hopefully not) so we offer a 401k with a 4% company match.
Product Specialists will:
Create an amazing experience for our customers
Introduce and demonstrate the hottest products and services on the market
Meet and exceed goals to earn strong bonuses
Stay ahead of the competition by staying current on promotions, products and services
Make our customers day better by quickly resolving their issues with excitement and passion
Product Specialists are expected to:
Be flexible – Our customers love to shop on weekends, evenings and holidays
Be able to stand for long periods of time
Complete paperwork accurately and efficiently
Operate cool computers, tablets and phones
Be willing to travel from time to time to help the team
Open and close the store properly as needed
Keep an eye on all the cool stuff in the store
Wear awesome AT&T clothing and gear
Minimum experience or requirements:
Background Required:
Entry level service, retail or food service experience
Find out more about us at: www.thewirelessexperience.com and see how we interact with our community at www.twecares.com
Sep 25, 2018
Full time
Product Specialist
Are you interested in the latest technology from some of the top brands in the world like Apple, Google, Samsung, LG and more? Or do you love The Walking Dead, Game of Thrones, or just TV in general? Then a Full-Time position as a Wireless Sales Consultant/Wireless Experience Specialist at The Wireless Experience is for you. Help us bring some of the newest wireless and TV products to our loyal customers while delivering extraordinary customer service and working for a company who loves its employees, customers and community.
You will be paid an hourly rate and earning commission for everything you sell. You will also be eligible for top health, dental, vision and other benefits.
We know you have a life so there is plenty of paid time off!
We also care about you long after you may forget about us (hopefully not) so we offer a 401k with a 4% company match.
Product Specialists will:
Create an amazing experience for our customers
Introduce and demonstrate the hottest products and services on the market
Meet and exceed goals to earn strong bonuses
Stay ahead of the competition by staying current on promotions, products and services
Make our customers day better by quickly resolving their issues with excitement and passion
Product Specialists are expected to:
Be flexible – Our customers love to shop on weekends, evenings and holidays
Be able to stand for long periods of time
Complete paperwork accurately and efficiently
Operate cool computers, tablets and phones
Be willing to travel from time to time to help the team
Open and close the store properly as needed
Keep an eye on all the cool stuff in the store
Wear awesome AT&T clothing and gear
Minimum experience or requirements:
Background Required:
Entry level service, retail or food service experience
Find out more about us at: www.thewirelessexperience.com and see how we interact with our community at www.twecares.com
Requirements: - Prior sales experience in a direct, B2B, residential or retail setting preferred, but not required. Training is available for outgoing individuals who want to begin making serious money. - Experience not required but desire to learn and make money is - Excellent presentation and communication skills - An ability to effectively operate as part of a team and with little to no supervision - Candidates must be over 18-years-old
Sep 17, 2018
Full time
Requirements: - Prior sales experience in a direct, B2B, residential or retail setting preferred, but not required. Training is available for outgoing individuals who want to begin making serious money. - Experience not required but desire to learn and make money is - Excellent presentation and communication skills - An ability to effectively operate as part of a team and with little to no supervision - Candidates must be over 18-years-old
Sales/Client Account Managers Needed
Requirements: - Prior sales experience in a direct, B2B, residential or retail setting preferred, but not required. Training is available for outgoing individuals who want to begin making serious money. - Experience not required but desire to learn and make money is - Excellent presentation and communication skills - An ability to effectively operate as part of a team and with little to no supervision - Candidates must be over 18-years-old
Sep 10, 2018
Full time
Sales/Client Account Managers Needed
Requirements: - Prior sales experience in a direct, B2B, residential or retail setting preferred, but not required. Training is available for outgoing individuals who want to begin making serious money. - Experience not required but desire to learn and make money is - Excellent presentation and communication skills - An ability to effectively operate as part of a team and with little to no supervision - Candidates must be over 18-years-old
NATIONAL CAREER FAIRS – THE LARGEST CAREER FAIR PROVIDER IN THE UNITED STATES IS LOOKING FOR CALL CENTER SALES REPS TO SELL BUSINESS TO BUSINESS We have been in business 18 years and are growing!
We are looking for people with outbound telemarketing sales experience (opening or closing) who are dependable, professional, and motivated. Sales experience preferred, but willing to train the right MOTIVATED person.
If you have sold phone service, Time Shares, Mini Vacs, vitamins, sports books, mortgages, insurance, etc. we want to talk with you! Hourly + Commission – Full Time (40 hours) Shifts are Monday – Friday. No shifts past 5 p.m. No weekends, holidays or nights!
Benefits after 90 days! Medical, Dental, Vision, PTO and Paid Vacation Time
Professional Environment
Candidates must: • Be reliable and willing to work • Be upbeat and enthusiastic on the phone
Be computer literate – excel, gmail/outlook and have used a CRM • Have the ability to handle rejection and stay positive • Be focused and ready to start working immediately
For immediate consideration, please submit your resume.
May 31, 2018
Full time
NATIONAL CAREER FAIRS – THE LARGEST CAREER FAIR PROVIDER IN THE UNITED STATES IS LOOKING FOR CALL CENTER SALES REPS TO SELL BUSINESS TO BUSINESS We have been in business 18 years and are growing!
We are looking for people with outbound telemarketing sales experience (opening or closing) who are dependable, professional, and motivated. Sales experience preferred, but willing to train the right MOTIVATED person.
If you have sold phone service, Time Shares, Mini Vacs, vitamins, sports books, mortgages, insurance, etc. we want to talk with you! Hourly + Commission – Full Time (40 hours) Shifts are Monday – Friday. No shifts past 5 p.m. No weekends, holidays or nights!
Benefits after 90 days! Medical, Dental, Vision, PTO and Paid Vacation Time
Professional Environment
Candidates must: • Be reliable and willing to work • Be upbeat and enthusiastic on the phone
Be computer literate – excel, gmail/outlook and have used a CRM • Have the ability to handle rejection and stay positive • Be focused and ready to start working immediately
For immediate consideration, please submit your resume.
