Apria Healthcare
5785 Stoddard Road, Modesto, CA, USA
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer incoming patient and referral source calls received at the local branch related to new orders, and ongoing patient service needs such as troubleshooting, order status and other general inquiries.
Complete outbound calls to patient and referral sources regarding order receipt confirmation, documentation requirements, insurance benefits, patient scheduling, order status and patient Wellness Calls.
Review incoming faxed orders and determine action to be taken.
Collaborate with back-office qualification teams to facilitate timely processing of orders.
Partners with Sales team to obtain complete and accurate documentation based on payor and other regulatory requirements.
Greets and supports walk in customers.
May assist with coordination of patient Positive Airway Pressure (PAP) classes, including assembly of paperwork instructions and other non-licensed activities as defined by policy.
May conduct downloads of recording...
