12 Bilingual jobs

Account Manager - Russian, Arabic, Chinese or Spanish Speaking ABOUT US: Grant Associates is a national, award-winning workforce development company. Since opening our doors in 1997, we have collaborated with government agencies to develop workforce programs and solutions that advance job seekers, businesses and local economies, all with exceptional results. At Grant Associates, we know every community’s workforce needs are unique. With proven models and in active partnership with government, Grant Associates’ mission is to tailor solutions that build workforce capacity, proving over the past two decades that our approach helps a community reach its potential. Working under contract with federal, state and local agencies, Grant Associates has served more than 20,000 companies and helped more than 100,000 people define realistic goals, further their education and training, find jobs and embark on new career paths. The Account Manager  works with Adult and Dislocated Worker Career Seekers to develop job readiness skills which will enable them to secure and maintain gainful employment that will lead to a career.  The Account Manager/Job Developer also assist the Business Service Manager and Career Advisors with building strong business relationships with Montgomery County employers to create career fairs and employment opportunities. QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RESPONSIBILITIES: • Develop and maintain relationships with employers to generate job opportunities for our Career seekers • Work closely with Career Advisors to determine the types of jobs that match the skills and qualifications of our Career Seekers. • Market job opportunities to Career Seekers through one-on-one meetings and on-site recruitment events • Assist the Career Seekers with the development of personal goals and job readiness (Individual Employment Plan) which addresses potential barriers to employment and how to overcome them. • Provide Career Seekers with self-directed employment referrals to companies that are hiring • Coordinate with other agencies to assist clients and make appropriate referrals to address employment barriers. • Network with community resources to provide services to address specific barriers customers must overcome to accomplish their employment goals. • Consult with other staff, to promote customer goals and career related needs that will lead to self-sustainability • Follow-up with Career Seekers who are not attending job interviews as required and provide support to ensure compliance. • Enter all contacts with customers in MWE. Enter all services and make certain that all services have a case note attached. • Print all case notes for the customers file. • Enter services provided to the Career Seekers the same day or within 7 days of providing the services. • File all documents related to services provided in the customers file, in the correct section of the file. • Monitor and record Career Seekers progress to ensure that goals and objectives are met. • Assist with maintaining hard copy case files, including documentation such as Career Seekers' personal information, eligibility and employment documents. • Provide Career Seekers with labor market information that will help them to make better decisions about their select careers. • Work with the Business Service Manager to develop 5-week On the Job Training (OJT) opportunities with local business and employers for Career Seekers to gain employment experience and build their resume. • Work with the Business Service Manager to hosts employment workshops to assist Career Seekers with completing job applications, resume writing, how to dress for success and practice interviews. • Call and email Career Seekers with un-subsidized employment opportunities as well as On the Job Training (OJT) opportunities. • Provide Career Seekers with one on one pre-employment orientation before job placement. • Match employment with training opportunities to provide Career Seekers with better career opportunities. • Stay on top of all industries that are hiring and learn the needs of the customers by working closely with the Career Advisors, Trainer and Business Service Manager. • Share employment information with the Youth Program Account Manager and work closely together with employers to provided effective service to the employers and our Career Seekers. WORK AND EDUCATION EXPERIENCE REQUIREMENTS Bachelor’s Degree in communications, management or related field Successful experience in meeting goals in a high volume sales environment Ability to thrive in a performance-driven business setting and consistently meet goals Demonstrated successful experience presenting in front of large groups Superior Communications skills in writing and orally Demonstrated ability to collaborate with a team Strong organizational skills Exceptional sales skills with a demonstrated ability to generate leads, close deals and deliver results Critical and creative thinking skills Demonstrated ability to lead and direct team activities Proficiency with Microsoft Office, CRM applications and online sourcing tools SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities associated with this position. LANGUAGE SKILLS Ability to read, analyze, and interpret general periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports to business leaders, managers and staff.   Ability to speak effectively before managers, staff and customers. MATHEMATICAL AND REASONING SKILLS Ability to calculate figures and amounts such as discounts, proportions, percentages, and volume. Ability to apply concepts of basic algebra and geometry.   Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. OTHER SKILLS AND ABILITIES Ability to apply knowledge of current research and theory in specific field.  Ability to establish and maintain effective working relationships with employees, businesses and community.  Ability to communicate clearly and concisely both in oral and written form.  Ability to perform duties with awareness and in accordance with the organization's policies and applicable laws. PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; occasionally walk and stand.   Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.  The employee is required to be able to hear conversations in quiet environments. WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works inside.  The employee must be able to meet deadlines with severe time constraints.  The employee may work extended work hours while performing the duties of this job.  The noise level in the work environment is moderate. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position.  Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

As part of our team, you would be responsible for working with homeowners in storm damaged areas to generate leads for contracts. You will have outstanding growth and earnings potential here at Dynasty Building Solutions. Our commission is in the top tier within the industry. You will be provided with full training while in the field earning from day one. If you have the drive to succeed in a dynamic Team role, then we have the opportunity that will exceed your that is looking for a great career rather than a job? Here is what we offer you: -100% training in the office and in the field. -We will show you a proven and successful presentation that will be the key to your success in the home improvement industry. -Highest paid commission in the industry. -Ladder, tablet, computer and cell phone. -Quick promotion for top performers. -Our Project Managers are making an average of $1000-$3000 per week with (base pay included). Weekly pay. -Organized demographics to reduce drive time, leads are target marketed through neighborhoods. -Benefits package with Health, Dental, and 401k . Qualifications and Skills : Basic computer skills Ability to climb on a a roof Reliable transportation with a clean driving record Excellent time management skills.

As part of our team, you would be responsible for working with homeowners in storm damaged areas to generate leads for contracts. You will have outstanding growth and earnings potential here at Dynasty Building Solutions. Our commission is in the top tier within the industry. You will be provided with full training while in the field earning from day one. If you have the drive to succeed in a dynamic Team role, then we have the opportunity that will exceed your that is looking for a great career rather than a job? Here is what we offer you: -100% training in the office and in the field. -We will show you a proven and successful presentation that will be the key to your success in the home improvement industry. -Highest paid commission in the industry. -Ladder, tablet, computer and cell phone. -Quick promotion for top performers. -Our Project Managers are making an average of $1000-$3000 per week with (base pay included). Weekly pay. -Organized demographics to reduce drive time, leads are target marketed through neighborhoods. -Benefits package with Health, Dental, and 401k . Qualifications and Skills : Basic computer skills Ability to climb on a a roof Reliable transportation with a clean driving record Excellent time management skills.

Are you an experienced Customer Service professional motivated to leverage a customer centered approach to assist home owners in a highly visible position?  LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, seeks an individual with a history of progressive experience delivering service that exceeds expectations in a growing and inspiring industry. The ideal candidate will be a dynamic individual who rigorously advances our mission while consistently delivering exceptional service. If you possess presence and confidence in your ability to promote our core values of entrepreneurship and empowerment, now is the time to join our team and become a part of something big.     A DAY IN THE LIFE   In this role, you will…   Assist homeowners with routine or complex issues and requests, in a call center environment Use an advanced telephony system Explain mortgage based process information Make decisions to resolve customer issues Navigate and enter data on a computer platform Provide exceptional customer service     WHO YOU ARE   You possess …   Enjoy speaking to customers over the phone Understanding of mortgage servicing: escrow, taxes, payment application Desire to help your peers, your team, and all around you because you are highly driven and lead by example Analytical ability to apply data and information to all processes and solutions Ability to provide consistent engagement in customer and brand experience     WHO WE ARE   About us …   LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.   LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.   Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.         DETAILED JOB DUTIES   Handle inbound and outbound calls from customers in a fast-paced environment, while maintaining established performance metrics expectations and delivering quality service to our customers Take ownership of the Customer Experience, as well as demonstrate attributes in accordance with the LoanCare brand experience expectations Utilize good judgment and understanding of process and procedures to effectively make decisions to resolve customer issues Obtain and evaluate all relevant information to handle inquiries and complaints accurately and efficiently Accurately track and document all communications with customers to provide a detailed history of contact Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner Achieve monthly individual and team based targeted performance goals Follow escalation procedures to address customer concerns requiring additional research or resources to resolve Direct requests and unresolved issues to the designated resource All other duties as assigned     MINIMUM QUALIFICATIONS   High School Diploma or equivalent required Two (2) years of Call Center or Customer Service experience preferred Knowledge of customer service principles and practices Excellent communication skills Attention to detail and accuracy Problem-solving skills and problem analysis Basic mortgage product knowledge preferred     WORK CONDITIONS   Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance.   ESSENTIAL FUNCTIONS   Overtime – Required as necessary   C ritical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.   R eading Comprehension — Understanding written sentences and paragraphs in work related documents.   E nglish Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.   S peaking — Talking to others to convey information effectively.   A c t i ve Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.   A c t i ve Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.   I nstructing — Teaching others how to do something.   Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.   T im e Management — Managing one's own time and the time of others.   W r i t i ng — Communicating effectively in writing as appropriate for the needs of the audience.   C omplex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.   D eductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.   P roblem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.   W r i tt en Comprehension — The ability to read and understand information and ideas presented in writing.   I nductive  Reasoning  —   The  ability  to combine  pieces  of  information  to form  general  rules  or  conclusions  (includes  finding  a relationship among seemingly unrelated events).   I nformation Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).   N ear Vision — The ability to see details at close range (within a few feet of the observer).   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.   S peech Recognition — The ability to identify and understand the speech of another person.   S peech Clarity — The ability to speak clearly so others can understand you.     PHYSICAL DEMANDS Si tt i n g up to 95% of time W alking up to 5% of time Occasional standing, stooping, kneeling, crouching and reaching

  We are seeking a Bilingual Member Service Representative for the Member Service Department. The incumbent is expected to meet all department standards. This is a call center environment where you’ll assist members by appropriately resolving their issues, answering questions and referring Credit Human products and services to meet their needs and enhance their financial health and well-being. If you’re Bilingual and good at analyzing and resolving problems and offering options, you should apply right away! Highlights: Assist members and non-members calling into the Call Center with their request; Perform financial transactions, inquires and file maintenance on accounts; Experience:     Required Financial service experience and/or 1 year’s call center customer service experience Some sales will be required for this position       Skills & Knowledge: PC skills and 10-key by touch skills Type 30 or better corrected wpm Bilingual in Spanish/English Excellent telephone etiquette   Education:     Required High School Diploma Schedule:  Monday - Friday, 10:00am - 7:00pm; Saturday: 9:00am - 3:00pm  Level of Work:  1B Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement. To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers .   Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, CHEX systems, past employment verifications, criminal history check on convictions and outstanding arrest warrants within the past seven years. Degree verification are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.     Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 50 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 50 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Santa Ana  Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 42 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 42 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Anaheim  Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store #137 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 137 Organize, process and file paperwork pertaining to legal collection matters for the following locations: San Bernardino Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 123 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 123 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Buena Park (#123) Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 108 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 108 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Orange (Orange Mall #108) Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store #19 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 19 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Clovis, CA  Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 140 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 140 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Victorville Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred