iQor Akron, OH, USA
Jan 20, 2020Full time
Answer inbound calls and greet customers with energy and enthusiasm. Place outbound calls and communicate with energy and enthusiasm to customers. Build lasting relationships with clients, customers, and other call center team members based on trust and reliability. Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service. Meet department productivity and quality standards. Strive for first call resolution and take true ownership of customer needs and issues. Communicate and follow instructions for one call customer resolution. Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns. Take an active role in educating customers about clients our products and services. Minimum experience or requirements: At least 6 months customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate. Must have the ability to work independently and a in team environment. Experience in a production environment. Problem solving skills. Ability to maintain accuracy and production standards. Physical attendance is key to success and necessary to meet objectives. You have the flexibility to work any shift, including nights and especially weekends.