21 jobs found in tunica resorts

Daily Responsibilities: Greets guests actively engaged in gaming and assists team members in player identification. Circulates throughout the property and proactively engage with guests to ensure their visit is pleasurable and meeting the expectations of PNG guest service policies. Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. Focuses on enhancing casino experience and creating perception of luck, action and excitement with guests. Maintains knowledge of casino marketing and player development promotions and encourages guest participation. Makes productive use of every opportunity to promote events, promotions and player’s card benefits. Maintains knowledge of credit procedures and encourages the use of credit when appropriate. Maintains knowledge of casino marketing/player development promotions and encourage guest participation. Encourages guest visitation through written...

Daily Responsibilities: Uses electronic monitoring systems to maintain close surveillance on all casino games and other areas. Maintain close surveillance on all casino table games, slots, and other activities via electronic monitoring systems, observing both guest and employee activity to maintain integrity of games and company assets. Utilize necessary equipment to identify, record, document, and report illegal and unusual activities occurring in the casino slot area, slot booths, cage areas, count rooms, table games and interrogation room. Report all illegal and unusual activities to the appropriate authorities. Support and maintain HOLLYWOOD courtesy guidelines. Promote outstanding guest relations. Perform other duties as assigned. To be successful in position: High school diploma or general education degree (GED) required. Law enforcement, casino surveillance or table games experience is preferred; Sufficient casino experience to grant a thorough understanding...

Daily Responsibilities: Creates framework for property user profile interfaces as they relate to Company systems and networks. Analyzes hardware, software, and computer system functional specifications to determine property and business needs. Partners with property leadership to implement products, systems, and specifications from analysis outcomes. Performs the installation, repair and preventative maintenance of personal computer equipment and related systems. Performs root cause analysis, develops checklists for typical problems, and creates procedures and internal control changes for problem prevention. Creates standard operating procedures and user guides and contributes to technical procedural documents before they are published. Demonstrate creativity in analyzing issues, determining application testing and in recommending solutions to complex IT scenarios. Performs user administration duties as needed, included but not limited to...

Daily Responsibilities: Creates framework for property user profile interfaces as they relate to Company systems and networks. Analyzes hardware, software, and computer system functional specifications to determine property and business needs. Partners with property leadership to implement products, systems, and specifications from analysis outcomes. Performs the installation, repair and preventative maintenance of personal computer equipment and related systems. Performs root cause analysis, develops checklists for typical problems, and creates procedures and internal control changes for problem prevention. Creates standard operating procedures and user guides and contributes to technical procedural documents before they are published. Demonstrate creativity in analyzing issues, determining application testing and in recommending solutions to complex IT scenarios. Performs user administration duties as needed, included but not limited to...

Daily Responsibilities: Creates framework for property user profile interfaces as they relate to Company systems and networks. Analyzes hardware, software, and computer system functional specifications to determine property and business needs. Partners with property leadership to implement products, systems, and specifications from analysis outcomes. Performs the installation, repair and preventative maintenance of personal computer equipment and related systems. Performs root cause analysis, develops checklists for typical problems, and creates procedures and internal control changes for problem prevention. Creates standard operating procedures and user guides and contributes to technical procedural documents before they are published. Demonstrate creativity in analyzing issues, determining application testing and in recommending solutions to complex IT scenarios. Performs user administration duties as needed, included but not limited to...

Daily Responsibilities: Attend new employee hooray for Hollywood and departmental orientation prior to beginning work in the department Report to scheduled shift in proper costume Develop and implement all Hollywood Casino Tunica customer satisfaction standards toward all customers and fellow employees Create a positive customer/employee experience. Smile be helpful and friendly while providing quick and accurate service Acquire the ability to answer questions.  if you don’t know the answer, find someone who does.  if a customer needs assistance, find the appropriate person to assist him. - Ensure stock is sufficient for daily operation.  if there is insufficient stock to complete side work, notify your Bar Back and/or Supervisor  Order beverages using the established call sequence Promote Hollywood Casino food and beverage outlets and entertainment facilities  Adhere to local laws regarding legal age of service Attend alcohol...

Daily Responsibilities: Consistently prepares breakfast, lunch, dinner, or hor d'oeuvres to standards established by the Executive Chef. Ensures that work area is kept clean and orderly. Assists in training new Buffet Cooks. Must be able to stand a full shift . Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow cast members. Any and all duties as assigned by your Supervisor or a member of management. To be successful in position: Minimum of two years experience in a full service restaurant preferred. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other cast members of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and...

Daily Responsibilities: Position requires maintaining dealer skills. This position is responsible for promoting outstanding guest service. As a dealer, must have the ability to deal multiple games as listed above while ensuring game protection in accordance with policy and procedures.  Position requires that cast member be able to fill in as a supervisor when needed. As a Casino Supervisor, has the ability to supervise dealers,  protect the integrity of the game at all times, assist guest when needed, enforce procedures related to games.  As the supervisor, must be able to accurately complete any and all necessary documentation needed to properly track guests’ play and issue complimentary, within set guidelines.  To be successful in position: Regular attendance in conformance with the standards, which may be established by the Hollywood from time to time, is essential to the successful performance of this position.  Cast Members with irregular...

Daily Responsibilities: The following and other duties may be assigned as necessary: -Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Advertising: - Coordinate marketing support services to include advertising, public relations, and internal departments. - Supports the development of press releases and media correspondence in relation to marketing programs or property advertising. Promotions: - Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors calendar for promotions at the property following the strategy of the promotions department. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory...

Daily Responsibilities: Ensures interactions with internal and external guests following the guidelines of the Red Carpet Customer Service Program.   Issues comps in accordance with Hollywood Casino Tunica comping policies.   Processes cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, traveler’s checks, exchange currency and processing cash advances).   Consistently demonstrate knowledge of and compliance with Title 31 regulations.   Enrolls patrons into Players Club; issue patrons Players Club cards; maintain accurate player tracking information; and assist the Marketing Department with all casino promotions.   Answers phone calls professionally and pleasantly.   Cash customer checks and establish information accounts for guests to speed up further check cashing.   Cash and sell chips.  Redeem players' winnings for cash.   Process credit/debit card cash advance checks....

Daily Responsibilities: Provides Security coverage necessary to ensure that adequate protection is provided for the safety and assets of all internal and external guests on property, as well as for the Company. Provides security for bank escorts and other movement of money on the casino floor; Performs chip fills to table games; provides escorts to guests as requested. Assists the Security Supervisor in maintaining order on the casino floor by providing backup when needed in confrontations; ensures that minors are not on the casino floor by conducting identification checks; covers posts and assignments when needed.  Provides information to guests concerning locations and special events. To be successful in position:  High school diploma or GED required. One to three months related experience and/or training preferred.  Valid Mississippi Gaming Commission Work Permit required; knowlege of Mississippi Gaming Regulations; internal...

Daily Responsibilities: Develop and implement all Hollywood Casino Tunica customer satisfaction standards toward all customers and fellow employees.        Create a positive customer/employee experience. Smile be helpful and friendly while providing quick and accurate service.   Ensure stock is sufficient for daily operation.    Mix alcoholic beverages according to Hollywood Casino standard.   input all beverages into MiCROS system.   Promote Hollywood Casino food and beverage outlets and entertainment facilities.   Adhere to local laws regarding legal age of service.   Keep bar and surrounding work area clean and organized. To be Successful in position: Education and/or Experience -  High school diploma or general education degree (GED) required; or three to six months related experience and/or training; or equivalent combination of education and experience.         Certificates, Licenses, Registrations -CARE (Controlling Alcohol Risks Effectively) course...

Daily Responsibilities: - Follow recipes and/or product directions for preparing, seasoning, cooking, tasting, carving and serving food items which may include sandwiches, meats, vegetables, desserts and other food and beverage products. - Clean and sanitize work stations and equipment. - Perform job duties in a safe manner; report any potential safety hazards to management staff. - Stocking of all products, as needed, during shift and at end of shift. - Operate cash register: take money from customers and count back appropriate change. Count and balance money and comps against receipts in register before and after each shift. - Prepare and serve varied menu items of the restaurant.   - Assure that tables are bussed and maintain dining area by returning tables and chairs to proper locations, as needed. - Maintain Celebrity Grill storage areas in walk-in unit and dry storage area. - Assure that empty containers and rolling trash/cardboard dumpsters are taken to receiving...

Daily Responsibilities: Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.   Inspects all areas of responsibility for safety and maintenance needs and reports to leader as needed.   Opens and closes outlets in accordance with established procedure to ensure sanitation and to protect company assets.   Communicates closely with Lead / Food & Beverage Assistant Shift Manager / Manager on all operating issues.   Keeps all kitchen areas clean, sanitized and organized.  Uses proper labeling and rotation of all ingredients to prevent food waste.   Understand and articulate food and beverage menus.   Input all food and beverages into MICROS system.   Serve guests food and beverage.   Maintains and ensures safety, sanitation, and presentable...

Daily Responsibilities:   Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.   Inspects all areas of responsibility for safety and maintenance needs and reports to leader as needed.   Ensure stock is sufficient for daily operation.     Mix alcoholic beverages according to Hollywood Casino standard.   Serve guests food and beverage, dining in and carrying out.     Input all food and beverages into MICROS system.   Understand and articulate food and beverage menus.   Promote Hollywood Casino food and beverage outlets and entertainment facilities.   Adhere to local laws regarding legal age of service.   Attend alcohol awareness seminars and adhere to all rules and regulations administered through ABC.   Maintains and ensures...

Daily Responsibilities: Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.   Complete assigned side work; wipe down all counters, tables and clean service areas   Inspects all areas of responsibility for safety and maintenance needs and reports to leader as needed.   Mix alcoholic beverages according to Hollywood Casino standard.   Serve guests food and beverage, dining in and carrying out.     Input all food and beverages into MICROS system.   Understand and articulate food and beverage menus.   Promote Hollywood Casino food and beverage outlets and entertainment facilities.   Adhere to local laws regarding legal age of service.   Attend alcohol awareness seminars and adhere to all rules and regulations administered through ABC....

Daily Responsibilities: - Transports cleaning equipment up and down ramps - Vacuums and shampoos carpet - Mops, scrubs, rinses and polishes hard floors - Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets - Picks up used linen from Room Attendant’s carts, drops linen down chute to carts that are then taken to soiled linen room where it is picked by laundry company - Moves, rearranges and cleans furniture - Washes mirrors and windows - Maintains housekeeping linen room on each floor, stocks with linen and supplies ensuring adequate level of supplies - Washes and cleans wall light fixtures, louvers, ceilings, shelves and outside walls - Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums - Recognizes and uses appropriate chemicals - Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen and other related responsibilities - When needed, sets up...

Daily Responsibilities: - Collects or receives, and segregates, counts, and records number of items of soiled linen and uniforms for repair or laundry, and places items in containers. - Examines laundered items to ensure cleanliness and serviceability. - Stores laundered items on carts, after verifying numbers and types of items.  - Counts and assembles laundered items on cart or linen truck, records amounts of linens and uniforms to fill requisitions, and transports carts to floors. - Conducts inventories to identify items for replacement.  Keeps linen room in clean and orderly condition.        Supervisory Responsibilities                                                    This job has no supervisory responsibilities. To be successful in position:  one to three months experience and/or training preferred.

Daily Responsibilities: To clean, sanitize, and help maintain the appearance of the guest rooms and Public Areas to Hollywood Standards. include the following. Other duties may be assigned. Make beds. Replenish supplies such as drinking glasses and writing supplies. Move furniture. Sweep and mop floors. Clean rugs, carpets, upholstered furniture, and drapes. Dust furniture. Wash walls, ceilings, and woodwork. Wash windows, door panels, and sills. Empty wastebaskets. Empty and clean ashtrays. Transport trash and waste to disposal area. Replenish bathroom supplies. Replace light bulbs. Maintain equipment. Report guest complaints. Bag and tag lost and found items and turn in to office. Report maintenance problems. To be successful in position: High school diploma or GED required; one month related experience or training preferred.

Daily Responsibilities: - insures maximum efficiency in performance of Room Attendants to acquire and maintain immaculate accommodations - Assigns guest rooms to be cleaned - inspects all vacant rooms for efficient top conditions and meeting housekeeping specifications - Supervises all Room Attendants to assure protection of all hotel property for possible damage - Report all maintenance problems to assure protection of all hotel property for possible damage - Checks Room Attendants’ appearance, carts, equipment and cleaning supplies.  Ensures store rooms are properly stocked with linens and supplies - Ensures Room Attendants’ work meets the requirements of hospitality operations - Ensures all departmental, property policies, procedures, and performance standards are maintained - Responsible for training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; addressing complaints and resolving problems - Responsible...