5 jobs found in virginia beach

JOB SUMMARY   The incumbent protects Company and Investor assets by performing a variety of activities related to reconciling claims filed to FHA, VA and USDA with a core responsibility and focus auditing FHA claims for the GNMA portfolio. Perform loss analysis on all foreclosed loans to determine the avoidable/unavoidable loss for each loan. Work in conjunction with LoanCare management team, local general counsel and approved attorney network in providing the best resolutions under general directions with substantial latitude to improve and prevent losses, maximize claim recoveries and continue to remain in compliance. Knowledgeable of all Default Servicing processes up to and including Loss Mitigation, Bankruptcy and Foreclosure in addition to mortgage servicing state and federal guidelines .   ESSENTIAL DUTIES AND RESPONSIBILITIES   Familiarity with VA, FHA and USDA servicing guidelines Solid understanding of: FHA Part A and B Claim Filing FHA Supplemental Claim Filing FHA Loss Mitigation Claim Filing VA Claim Filing USDA Claim Filing Track claim findings and respond to LoanCare leadership team Review all past claims filed to determine possible recoverability, report on identifiable recoverable losses & document steps to assist with loss recovery Integrate specific servicing requirements regarding loss analysis processes Expedite claims processing and share feedback with processors/staff Provide flexible, scalable claims management solutions Comply with all state and federal laws, regulations, investor and insurer guidelines Responsible for keeping abreast of relevant changes to investor/insurer guidelines, industry standards and client expectations Reconciliation goal is to maximize the recovery of losses through the timely and accurate filing of mortgage insurance and investor claims Identifying gaps in the department policies and procedures which allowed breakdown and provide recommendations to correct breakdown in process Field questions about the file from management as well as present complete file case review to management with recommendations for improvement All other duties as assigned   MINIMUM QUALIFICATIONS   High School Diploma or equivalent required, college degree preferred in Business, Math, English, Legal or other related subject (and/or equivalent work experience) Knowledge of mortgage banking, familiarity with RESPA, FDCPA, GLBA, and federal and state laws related to foreclosure and bankruptcy processes 2-4 years of experience preferably is a mortgage banking environment learning all the rules and regulations Ability to audit and analyze work outputs by interpreting government agency and department guidelines/standards Advanced analytical skills, ability to analyze problems and provide the appropriate solution Strong professional and interpersonal communication skills verbally and through written electronic correspondence Advanced problem solving, multi-tasking and organizational skills with strong attention to detail Ability to analyze data and make recommendations on how to improve trends Must be highly confidential to protect the client's privacy rights PC skills including (but not limited to) advanced Word, Excel, Access, Internet, MSP (LPS/Fidelity) application skills Excellent professional verbal and written communications skills. Ability to meet strict deadlines and take direction from more senior personnel. Proven ability to prioritize workflow during high volumes and within critical time frame Self-starter who is able to work in a fast paced, multi-faceted environment Previous Default servicing experience preferred   WORK CONDITIONS   Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.   Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.   ESSENTIAL FUNCTIONS   Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension — Understanding written sentences and paragraphs in work related documents.   English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking — Talking to others to convey information effectively. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing — Teaching others how to do something. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Time Management — Managing one's own time and the time of others. Writing — Communicating effectively in writing as appropriate for the needs of the audience.   Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.   Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.   Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.   Written Comprehension — The ability to read and understand information and ideas presented in writing.   Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).   Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).   Near Vision — The ability to see details at close range (within a few feet of the observer).   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — The ability to communicate information and ideas in speaking so others will understand.   Speech Recognition — The ability to identify and understand the speech of another person.   Speech Clarity — The ability to speak clearly so others can understand you.       PHYSICAL DEMANDS   Sitting up to 95% of time   Walking up to 5% of time   Occasional standing, stooping, kneeling, crouching and reaching   EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION POLICY   LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.          

  Are you ready to take your career to the next level?  LoanCare a ServiceLink Company, is one of the top providers in the mortgage services industry. The ideal candidate will enjoy working independently as well as in a team environment to complete extensive research; be detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.   A DAY IN THE LIFE   In this role, you will…   Research escalations Respond to communications/request according to departmental guidelines and procedures Assist with and follow up on items such as mapping, meetings, assigned tasks, required deliverables, and other items as required.   WHO YOU ARE   You possess …   Strong attention to detail Excellent critical thinking skills The ability to effectively communicate with all levels of the organization The ability to multitask in a fast paced environment Proven problem solving capabilities. Positive attitude towards work in an ever-changing industry.     WHO WE ARE   About us …   LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.   LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.   Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.   DETAILED JOB DUTIES   Complete daily research requests within established guidelines and quality standards Perform data gathering, root cause analysis and trends Establish and maintain strong relationships with various business partners throughout the organization. Coordinate research efforts with Cashiering associates and supervisors Serve as subject matter expert in the functions and activities of the Performing Cashiering Team as well as other servicing areas Research and close Footprint Tickets All other duties assigned   MINIMUM QUALIFICATIONS   High School Diploma or equivalent required 3+ years in mortgage servicing or lending experience Excellent analytical and research skills, with high attention to detail Strong ability to multi-task in a fast-paced environment with defined deadlines Problem solving/critical thinking skills Knowledge of loan servicing practices with specific department knowledge needed to research and close open tickets and tasks Analytical ability sufficient to apply data and information to the solution of consumer problems Ability to work independently with minimal direction within defined deadlines Demonstrated ability to read, interpret, and analyze accounts and records of a complex, detailed and recurring nature Analytical ability sufficient to apply data and information to solve problems Ability to work collaboratively with peers, company managers, and customers in a team environment to attain common goals Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization and with external customers Ability to maintain strict confidentiality   WORK CONDITIONS   Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.   Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.   ESSENTIAL FUNCTIONS   Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension — Understanding written sentences and paragraphs in work related documents   English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking — Talking to others to convey information effectively. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing — Teaching others how to do something. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Time Management — Managing one's own time and the time of others. Writing — Communicating effectively in writing as appropriate for the needs of the audience.   Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.   Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.   Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.   Written Comprehension — The ability to read and understand information and ideas presented in writing.   Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).   Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).   Near Vision — The ability to see details at close range (within a few feet of the observer).   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.   Speech Recognition — The ability to identify and understand the speech of another person.   Speech Clarity — The ability to speak clearly so others can understand you.     PHYSICAL DEMANDS     Sitting up to 85% of time   Walking up to 5% of time   Standing up to 5% of time   Lifting up to 5% of time.   Occasional stooping, kneeling, crouching and reaching.      

  Are you an experienced cash specialist or have mortgage experience? LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, is seeking an individual with the ability to facilitate audit research, response and remediation effectively communicating findings and resolution to internal and external auditing bodies as well as Executive Leadership.  The candidate will need to objectively research findings and drive results that will enable our internal partners to provide a best-in-class experience.   A DAY IN THE LIFE   In this role, you will…   Review cash and wire payments Post payments to customers’ accounts up to and including monthly payments, escrow shortages, and curtailments Be the liaison between the Performing Cash Team and other departments Apply your knowledge of servicing rules and guidelines to drive resolution of customer funds Prepare and balance daily payment processing and deposits into bank clearing accounts Respond to requests according to departmental guidelines and procedures     WHO YOU ARE   You possess …   Critical thinking skills Strong banking or mortgage experience You will use your experience to drive results. Ability to multi-task in a fast paced environment and have time management skills to accomplish several tasks proficiently Ability to effectively communicate with all levels of the organization Proven problem solving capabilities Positive attitude towards work in an ever-changing industry Ability to work well independently to drive and achieve team goals Excellent verbal and written communication skills     WHO WE ARE   About us …   LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.   LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.   Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.     DETAILED JOB DUTIES     Post customer and client funds Review payment transaction reports Review audit findings with leadership to determine opportunity for process enhancements and/or need for procedural changes Clear outstanding items in clearing accounts Research unidentified payments Daily deposits into bank clearing accounts Work with off-shore to make sure files are processed correctly (Quality Control) Escalation of critical issues to leadership and follow through to resolution All other duties as assigned     MINIMUM QUALIFICATIONS     High School diploma or equivalent required Some college or the combination of equivalent work experience, knowledge, skills and abilities related to the position requirements 1 year of experience in mortgage operations preferred 1 year banking experience or payment processing preferred 1 year of quality control experience preferred 1 year of data entry experience preferred 10-key calculator experience Ability to manage time and priorities wisely Ability to grasp concepts quickly, make sound decisions and resolve issues completely Flexibility to adapt to frequently changing processes and procedures Ability to work in a high volume and time sensitive environment Ability to work independently with minimal direction and to meet deadlines Ability to work collaboratively with peers in a team environment to attain common goals Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization Experienced with Microsoft Office applications Ability to maintain strict confidentiality     WORK CONDITIONS   Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.   Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.   ESSENTIAL FUNCTIONS   Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension — Understanding written sentences and paragraphs in work related documents   English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking — Talking to others to convey information effectively. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing — Teaching others how to do something. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Time Management — Managing one's own time and the time of others. Writing — Communicating effectively in writing as appropriate for the needs of the audience.   Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.   Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.   Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.   Written Comprehension — The ability to read and understand information and ideas presented in writing.   Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).   Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.   Speech Recognition — The ability to identify and understand the speech of another person.   Speech Clarity — The ability to speak clearly so others can understand you.     PHYSICAL DEMANDS     Sitting up to 95% of time   Walking up to 5% of time   Occasional standing, stooping, kneeling, crouching and reaching        

Are you an experienced Customer Service or Collections professional motivated to leverage a customer centric approach to assist home owners in a highly visible position?  LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, seeks an individual with a history of progressive experience delivering service that exceeds expectations in a growing and inspiring industry. The ideal candidate will be a dynamic individual who rigorously advances our mission while consistently delivering exceptional service. If you possess presence and confidence in your ability to promote our core values of entrepreneurship and empowerment, now is the time to join our team and become a part of something big.     A DAY IN THE LIFE   In this role, you will…   Perform financial interviews, create payment plans and discuss loss mitigation options with homeowners, in a call center environment Use an advanced telephony system Make decisions to resolve customer issues Navigate and enter data on a computer platform Provide exceptional customer service     WHO YOU ARE   You possess …   Enjoy speaking to customers over the phone Understanding of mortgage servicing: payment application, payment plans, loss mitigation Desire to help your peers, your team, and all around you because you are highly driven and lead by example Analytical ability to apply data and information to all processes and solutions Ability to provide consistent engagement in customer and brand experience     WHO WE ARE   About us …   LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.   LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.   Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.   DETAILED JOB DUTIES   Answer inbound phone calls from delinquent borrowers, borrowers requesting loss mitigation assistance, and borrowers in the process of foreclosure Generate outbound phone calls and when contact is made determine reasons for non-payment, negotiate payment arrangements and offer suggestions to borrowers on how to meet their monthly obligations and advise them of the possible consequence of not meeting obligations Obtain borrower’s monthly financial status by asking borrowers a set of questions regarding their reason for non-payment and monthly income and expenses. If loan the qualifies for a 5 month or less repayment plan, calculate and discuss repayment plans terms with borrower(s) Ability to explain loss mitigation options in detail and loss mitigation application process Demonstrate working knowledge of default and foreclosure timelines Demonstrate working knowledge and understanding of all Collection, breach, and state specific Collection letter processes Skip trace using online tools such as www.whitepages.com and other free websites All other duties as assigned     MINIMUM QUALIFICATIONS   High School Diploma or equivalent required Minimum of one year collections, loss mitigation or other mortgage/real estate related experience At least one year of telephone customer contact experience Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act Ability to learn rules, regulations, laws and methods of collection and skip tracing Excellent analytical, communication, and negotiating skills Ability to work well on a team and focus on results; adaptable and flexible Ability to structure a deal that serves the best interest of the organization, insurer, and client Solid PC experience and typing skills Ability to work in a structured environment Ability to use a dialer system to make/receive phone calls     WORK CONDITIONS   Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.   Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.     ESSENTIAL FUNCTIONS   Overtime – Required as necessary   C ritical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.   R eading Comprehension — Understanding written sentences and paragraphs in work related documents.   E nglish Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.   S peaking — Talking to others to convey information effectively.   A c t i ve Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.   A c t i ve Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.   I nstructing — Teaching others how to do something.   Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.   T im e Management — Managing one's own time and the time of others.   W r i t i ng — Communicating effectively in writing as appropriate for the needs of the audience.   C omplex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.   D eductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.   P roblem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.   W r i tt en Comprehension — The ability to read and understand information and ideas presented in writing.   I nductive  Reasoning  —   The  ability  to combine  pieces  of  information  to form  general  rules  or  conclusions  (includes  finding  a relationship among seemingly unrelated events).   I nformation Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).   N ear Vision — The ability to see details at close range (within a few feet of the observer).   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.   S peech Recognition — The ability to identify and understand the speech of another person.   S peech Clarity — The ability to speak clearly so others can understand you.       PHYSICAL DEMANDS Si tt i n g up to 95% of time W alking up to 5% of time Occasional standing, stooping, kneeling, crouching and reaching    

Are you an experienced Customer Service professional motivated to leverage a customer centered approach to assist home owners in a highly visible position?  LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, seeks an individual with a history of progressive experience delivering service that exceeds expectations in a growing and inspiring industry. The ideal candidate will be a dynamic individual who rigorously advances our mission while consistently delivering exceptional service. If you possess presence and confidence in your ability to promote our core values of entrepreneurship and empowerment, now is the time to join our team and become a part of something big.     A DAY IN THE LIFE   In this role, you will…   Assist homeowners with routine or complex issues and requests, in a call center environment Use an advanced telephony system Explain mortgage based process information Make decisions to resolve customer issues Navigate and enter data on a computer platform Provide exceptional customer service     WHO YOU ARE   You possess …   Enjoy speaking to customers over the phone Understanding of mortgage servicing: escrow, taxes, payment application Desire to help your peers, your team, and all around you because you are highly driven and lead by example Analytical ability to apply data and information to all processes and solutions Ability to provide consistent engagement in customer and brand experience     WHO WE ARE   About us …   LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.   LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.   Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.         DETAILED JOB DUTIES   Handle inbound and outbound calls from customers in a fast-paced environment, while maintaining established performance metrics expectations and delivering quality service to our customers Take ownership of the Customer Experience, as well as demonstrate attributes in accordance with the LoanCare brand experience expectations Utilize good judgment and understanding of process and procedures to effectively make decisions to resolve customer issues Obtain and evaluate all relevant information to handle inquiries and complaints accurately and efficiently Accurately track and document all communications with customers to provide a detailed history of contact Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner Achieve monthly individual and team based targeted performance goals Follow escalation procedures to address customer concerns requiring additional research or resources to resolve Direct requests and unresolved issues to the designated resource All other duties as assigned     MINIMUM QUALIFICATIONS   High School Diploma or equivalent required Two (2) years of Call Center or Customer Service experience preferred Knowledge of customer service principles and practices Excellent communication skills Attention to detail and accuracy Problem-solving skills and problem analysis Basic mortgage product knowledge preferred     WORK CONDITIONS   Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance.   ESSENTIAL FUNCTIONS   Overtime – Required as necessary   C ritical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.   R eading Comprehension — Understanding written sentences and paragraphs in work related documents.   E nglish Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.   S peaking — Talking to others to convey information effectively.   A c t i ve Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.   A c t i ve Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.   I nstructing — Teaching others how to do something.   Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.   T im e Management — Managing one's own time and the time of others.   W r i t i ng — Communicating effectively in writing as appropriate for the needs of the audience.   C omplex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.   D eductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.   P roblem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.   W r i tt en Comprehension — The ability to read and understand information and ideas presented in writing.   I nductive  Reasoning  —   The  ability  to combine  pieces  of  information  to form  general  rules  or  conclusions  (includes  finding  a relationship among seemingly unrelated events).   I nformation Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).   N ear Vision — The ability to see details at close range (within a few feet of the observer).   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.   S peech Recognition — The ability to identify and understand the speech of another person.   S peech Clarity — The ability to speak clearly so others can understand you.     PHYSICAL DEMANDS Si tt i n g up to 95% of time W alking up to 5% of time Occasional standing, stooping, kneeling, crouching and reaching