Sutter Health 4255 Lake Park Boulevard, West Valley City, UT, USA
Mar 12, 2020Full time
BASIC POSITION INFORMATION - Company Name: Sutter Health - Location: West Valley City, UT (Must work onsite for first 3-6 months before you're eligible to work at home) - Position Title: Contact Center Agent - Pay Range: $15 - $16.50/hr DOE + bonuses. WORK FROM HOME OPTION - You must be able to work onsite at our West Valley City, UT facility location for roughly 3-6 months prior to being eligible to work from home. WHAT YOU WILL BE DOING - You will be the first point of contact in our call center answering incoming calls from patients. The majority of those phone calls will come from patients in need of assistance with the follow topics: - Requests for new patient registration - Scheduling routine appointments - Prescription Refills - Requests to submit payments - Setting up payment plans - Answering medical billing/insurance inquiries - General Inquiries - You work as part of a team to Customer Service, Call Center Agents and Specialist to support one or more of the Sutter Share Services deliver teams (e.g Supply Chain, Payroll, Accounts Payable, Human Resources and Revenue Cycle). - Over time, you participate in training in order to support additional process areas in responding to customer inquiries and service requests. - As a Contact Center Agent you establish and maintain strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. - You also maintain a positive and professional work relationship with all customers and members of teams across Sutter Shared Services. - Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard Sutter Shared Services responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).