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  We are seeking a Bilingual Member Service Representative for the Member Service Department. The incumbent is expected to meet all department standards. This is a call center environment where you’ll assist members by appropriately resolving their issues, answering questions and referring Credit Human products and services to meet their needs and enhance their financial health and well-being. If you’re Bilingual and good at analyzing and resolving problems and offering options, you should apply right away! Highlights: Assist members and non-members calling into the Call Center with their request; Perform financial transactions, inquires and file maintenance on accounts; Experience:     Required Financial service experience and/or 1 year’s call center customer service experience Some sales will be required for this position       Skills & Knowledge: PC skills and 10-key by touch skills Type 30 or better corrected wpm Bilingual in Spanish/English Excellent telephone etiquette   Education:     Required High School Diploma Schedule:  Monday - Friday, 10:00am - 7:00pm; Saturday: 9:00am - 3:00pm  Level of Work:  1B Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement. To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers .   Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, CHEX systems, past employment verifications, criminal history check on convictions and outstanding arrest warrants within the past seven years. Degree verification are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.     Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Title:                                                      Corporate Systems Support Tech Department:                                        Information Technology   Working Relationships:   Reports to:                                          Sr. Vice President IT   Subordinate Staff:                             None   Internal Contacts:                             Corporate Office and Store personnel   External Contacts:                            Technical vendor contacts   Purpose: To support and administer corporate networking, servers, telephony, and other systems and technologies that support the company, and to provide support to the corporate office staff as needed on technologies such as PC hardware and software, printers, email, network connectivity, etc.  Manage incoming help desk tickets and follow up and communicate status.   Duties and Responsibilities: Serve as first level I.T. tech support contact for the corporate office and log call details in ticket system Research, troubleshoot and test hardware and software solutions to resolve issues and assist in implementing new technologies Escalate support issues to more senior staff members as necessary Follow up on open tickets and communicate status updates to user community Tracking tickets for analytics/ trouble call trends Assist in setting up, configuring, and maintaining technology for the corporate office Serve as a backup to field technicians Provide technology support primarily to the corporate office, and to stores as needed Perform other tasks and special projects as needed   Essential Job Functions: Operate a personal computer, host computer and other general office equipment Communicate effectively in both, oral and written forms of English and Spanish Apply cognitive skill to research and resolve technology issues Take directions, carry out instructions, follow posted rules, and interact with coworkers Primary hours of coverage are 8:00am to 5:00pm, Monday through Friday, with a standard one (1) hour lunch period and two (2) break periods Promptness and reliability are essential to operations.   Preferred Skills, Knowledge, and Abilities: Help Desk/Customer Service experience Positive team-oriented attitude Fluent bilingual English and Spanish language skills, written and verbal Working knowledge and proficiency with Microsoft Windows and Office Working knowledge and proficiency supporting office equipment such as printers, scanners, etc. Working knowledge and proficiency with networking and sever maintenance, communications concepts, hardware, and protocols Working knowledge of email and related technologies Working knowledge of VM Ware concepts Working knowledge of Microsoft Server, Active Directory, VPN, and SAN management Working knowledge of POS/HOS systems concepts   Additional Requirements: Must be able to sit for prolonged periods of time in front of a computer Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.   Note:   All job requirements are subject to possible modifications. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related Instruction and perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills, and/or abilities to perform this job successfully; the employee must possess the abilities or aptitudes to perform each duty proficiently.

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 80 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 80 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Panorama City (#80) Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store #21 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 21 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Santa Maria (#21).  Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate notetaking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store #5 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store  Organize, process and file paperwork pertaining to legal collection matters for the following locations: TBD Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate notetaking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeaner in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                     Customer Service Clerk Department:        Customer Service Status:                   Non-Exempt   Working Relationships:                 Reports to:                           Customer Service Director, Assistant Customer Service Director                 Subordinate Staff:             None                 Internal Contacts:              Store and Corporate Office personnel                 External Contacts:             Customers   Purpose: To provide the highest level of customer service, assist management as needed and to provide constant support to the stores, while insuring that all Federal and State laws and company policy and guidelines are being followed.   Duties and Responsibilities: Process online payments Process Change to Masters Report PNL’s to credit bureau Receive and re-route subpoenas Process credit cards and package for new accounts Distribute mail for stores Resolve all customer complaints in a respectful and polite manner and/or escalate accordingly Perform other duties as deemed necessary by management.     Preferred Skills, Knowledge, and Abilities: Minimum of 1 year in customer service or related position Microsoft Word, Excel and PowerPoint experience Strong analytical and PC skills preferred Highly organized with excellent communication skills Must be accurate and assertive with the ability to prioritize Possesses a personable attitude with an internal customer service focus Verbal and written fluency in both English and Spanish highly preferred.                   Essential Job Functions:                 Operate a personal computer, host computer and other general office equipment;                 Communicate effectively in both verbal and written forms in both English and Spanish;                 Apply cognitive skills to research and provide solutions.                 Take directions, carry out instructions, follow posted rules, and interact with coworkers;                 Promptness and reliability are essential to operations; Professionalism and friendliness when interacting with colleagues and external personnel is a required job function.             Physical Demands: The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee regularly required to:                                 Stand; walk; use hands to finger, handle or feel; and reach with hands and                                 arms;                                 Must be able to sit for prolonged periods of time in front of a computer;                                 Must be able to communicate requiring ordinary speech and listening skills.   Position Type/Expected Hours of Work                 This is a full-time position with primary hours coverage from 8:00 AM to 5:00 Monday through Friday some weekend and holidays, with a standard one (1) hour lunch period and two (2) break periods.   Note: All job requirements are subject to possible modifications. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any job-related Instructions and perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills, and/or abilities to perform each duty proficiently.   I have read, understand and have met the responsibilities of the position requirements. I also understand that my day to day functions are not limited to what has been listed on this document and is subject to change without notice:

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 50 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 50 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Santa Ana  Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 42 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 42 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Anaheim  Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 16 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 16 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Bakersfield (#16)  Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 107 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # _107 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Ventura (#107) Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store #137 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 137 Organize, process and file paperwork pertaining to legal collection matters for the following locations: San Bernardino Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 123 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 123 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Buena Park (#123) Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 108 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 108 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Orange (Orange Mall #108) Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store #19 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 19 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Clovis, CA  Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

Title:                                      Collection Claims Processor Department:                        Credit Status:                                   Non-Exempt   WORKING RELATIONSHIPS :                 Reports to:                            District Manager & Store # 140 Manager                 Subordinate Staff:                 None                 Internal Contacts:                 Stores and Corporate Office Personnel                 External Contacts:                 Customers & Small Claims Court Officials                 PURPOSE:   The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.                 DUTIES AND RESPONSIBILITIES Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information Assist credit collectors with strategic collection methods such as, but not limited to skip tracing Contribute to the reduction of the overall bad debt for store # 140 Organize, process and file paperwork pertaining to legal collection matters for the following locations: Victorville Assist all collections departments within the corresponding stores on court preparation Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information Document calls and ensure adequate note taking within the customer accounts Regularly contact customers and with the ability to negotiate payment plans and/or settlements Document and report details, status and outcomes of Small Claims cases to DM monthly Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws Perform other duties as deemed necessary by management   QUALIFICATIONS Minimum one (1) year in a collections or similar role Minimum education of High School Diploma or equivalent is required Must be able to travel up to 50% between stores as well as, to and from court Must be able to maintain a professional appearance and demeanor in accordance to the company dress code 1+ (one or more) year(s) of small claims experience is highly preferred Ability to easily organize classified data in chronological, alphabetical and numerical order Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement Valid Ca Driver’s License, the the ability to be an approved driver for DRJ Must have the ability to operate office equipment, printers, telephones, and other general office equipment Written and verbal fluency in English and Spanish highly preferred

10-key for Data Entry position and computer skills

Job Summary The Coverage Specialist supports multiple facilities and/or customers in a strategic geographic area and may perform the job functions of Coordinators, Technicians, Material Handlers, Glass Washers when scheduled vacations, leave and /or emergency situations occur. The Coverage Specialist responsibilities are within a designated territory although secondary back up responsibility requires travel outside of the designated territory. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)  Performs all duties associated with operations of Site Services.  Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Training, and other assorted tasks along with direct customer interfacing relative to job functions.  Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors and plant managers etc. to procure lab supplies and material.  Utilizes VWR and customer computer systems: ESS, Citrix, VBQ, Info Access, Intranet, Ariba, SAP, EZ Source, ESpree, Nexus, Pitney Bowes, UPS, Fedex, StockTracker, ChemSW, Ship Tracker, JD Edwards and customer specific applications.  Trains VWR associates on all service offerings.  Provides level 3 ESS Support (Full customer services, credit rebills, invoice scrubbing).  Modifies, designs and maintains quality metrics and key performance indicators.  Manages a budget related to expense reports.  Meets revenue, TOE, safety, performance and quality goals and objectives:  Creates programs for enhanced service efficiencies.  May require traveling to customer sites.  Perform other duties as assigned. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. EEO Statement We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.   If you need a reasonable accommodation for any part of the employment process, please contact us by email at TalentManagement@vwr.com   and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.   For more information about our commitment to equal employment opportunity, please Privacy Policy (Links to (1) EEO is the Law poster and any supplements, (2) pay transparency nondiscrimination statement, and (3) if desired, Company EEO/AA Statement

Job Summary The Coordinator is responsible for carrying out basic tasks at a customer site or multiple customer sites in a region. Tasks include but not limited to, inventory management, purchasing, shipping, receiving, chemical tracking, storeroom tracking, and product delivery. The Coordinator position requires knowledge and application of VWR and routine customer systems. Reporting and customer interaction is typically of a routine nature. Must be cognizant of and adhere to Standard Operating Procedures and regulatory requirements. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)  Performs inventory management related functions such as monitoring slow moving and dead inventory, conduct cycle counting, yearly physical inventories, and reporting.  Provides daily customer service functions and communicates with the customer relative to inventory management.  Performs purchasing functions including but not limited to: back order reporting and expediting, direct factory shipments, 3rd party support, managing quotes, document control, records maintenance, and resolving open invoices or pricing issues.  Responsible for all customer service related functions including but not limited to: order entry, reporting, maintaining metrics, and cost savings tracking.  Performs shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into the customer computer system, and equipment inspections.  Responsible for handling hazardous material and preparing shipping documentation and packaging requirements.  Interfaces directly with customer point of contact, purchasing directors, facility directors and plant managers.  Responsible for managing consigned, non-consigned, customer owned or 3rd party inventory.  Utilizes VWR and basic customer computer systems (SAP, Citrix, Intranet, VWR+, ChemSW, and customer specific systems) in fulfillment of job duties.  Meets goals and objectives: safety, performance and quality.  Creates programs for enhanced service efficiencies.  Interfacing with VWR Sales force and manufacture representatives.  Documents change management.  Updating and maintaining Standard Operating Procedures.  Perform other duties as assigned. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. EEO Statement We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.   If you need a reasonable accommodation for any part of the employment process, please contact us by email at TalentManagement@vwr.com   and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.   For more information about our commitment to equal employment opportunity, please Privacy Policy (Links to (1) EEO is the Law poster and any supplements, (2) pay transparency nondiscrimination statement, and (3) if desired, Company EEO/AA Statement

Job Summary The Room Sanitization Associate is responsible for carrying out routine tasks at a customer site including, but not limited to performing sanitization cleanings per established schedules and maintaining cleaning equipment. Must be cognizant of and adhere to Standard Operating Procedures, Work Instructions, Job Break-down Sheets, and GMP regulatory requirements in a FDA regulated production environment. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)  Perform multiple cleaning types per client SOP’s which vary in complexity.  Maintain multiple janitorial closets in a GMP, 6S, in a state of inspection readiness at all times.  Complete daily log books, physical and electronic, of all sanitization activities ensuring all information is accurate; as well as utilize customer’s computerized maintenance management systems.  Accurately measure and mix cleaning compounds/chemicals, sanitants and solutions.  Operates floor scrubbers and other cleaning equipment.  Diagnose cleaning equipment maintenance needs and enter work orders into client computer based systems.  Maintain all cleaning equipment per guidelines.  Maintain and adhere to strict training requirements.  Stock, sort, collect and transport gowns and supplies.  Performs other duties as assigned DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. EEO Statement We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.   If you need a reasonable accommodation for any part of the employment process, please contact us by email at TalentManagement@vwr.com   and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.   For more information about our commitment to equal employment opportunity, please Privacy Policy (Links to (1) EEO is the Law poster and any supplements, (2) pay transparency nondiscrimination statement, and (3) if desired, Company EEO/AA Statement

Bath Fitter Event Team Members Needed! Bath Fitter is seeking enthusiastic and energetic individuals with experience interacting with the public to help grow our presence. Representatives are needed to work Home Shows, community events, retail locations, fairs, malls and other venues to generate sales leads. Training in the features and qualities of our products will be provided to ensure your best success. Your daily mission is to generate excitement, increase brand awareness and generate leads for bath and shower remodeling projects. Effectively educate consumers about Bath Fitter and our mission and products. Job Requirements The ideal candidate will: Be able to comfortably approach and interact with the public in settings such as home shows, health expos, community events, fairs, malls and flea markets Have the ability to speak clearly and confidently Be friendly, enthusiastic, energetic and motivated; dependable, reliable and goal driven. Be able to work weekends as this is mostly weekend work Have reliable transportation Have a high standard of work ethic Be able to work independently Be self-motivated Benefits Base pay starting at $15 per hour plus commissions Flexible scheduling typically done up to 90 days in advance Job Types: Part-time, Contract Salary: $15.00 to $25.00 /hour