Customer Service Concierge

  • Knoah Solutions
  • Las Vegas, NV 89120, USA
  • Apr 09, 2019
Full time Customer Service

Job Description

Zillow – Concierge Specialist:

The Concierge Specialist responds to voice and written communication through internal platform from customers/users who are on the mobile application or website and are interested in a specific property (s) and inquiring about prices, showing dates, and setting up a call with a listing real estate agent.

 

Core Responsibilities:

 

  • Handle calls, SMS or emails with a high degree of accuracy, efficiency and courtesy
  • Perform online research to answer customer questions
  • Maintain positive relationships with all customers
  • Meet or exceed all key performance indicators
  • Maintain regular, consistent and punctual attendance

 

Minimum experience or requirements:

  • 1-3 years of customer facing position – Real Estate, Retail, Hospitality preferred
  • Greet each customer in a friendly, enthusiastic, and positive demeanor
  • Ability to converse with customers effectively and translate conversational skills into effective communications
  • Experience using Windows and Internet computer applications and data base on a routine basis
  • Ability to multi-task back and forth between applications
  • Ability to work well with in a team environment
  • Able to work weekends and holidays if necessary
  • A minimum of a high school diploma or equivalent
  • Solid work history