Tech Support

  • Dealertrack, a Cox Automotive Brand
  • Mission, KS, USA
  • May 17, 2019
Full time Customer Service Entry Level Other

Job Description

Key Responsibilities

  • Handle routine customer questions relating to product usage, as well as technical support issues relating to the VinSolutions’ family of products
  • Develop and maintain strong technical expertise in VinSolutions’ products and those devices and platforms upon which the products function
  • Accurately log all customer information in the CRM customer ticketing system
  • Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
  • Facilitate communication from Support Team to other departments as needed to complete cases

 

The Department is open Monday - Saturday, 7AM - 8PM

Shifts are as follows: (7a-4p; 8a-5p; 9a-6p; 10a-7p; 11a-8p)

Saturdays are scheduled on a rotation with a different day off during that week.

 

Qualifications

 

  • Strong customer service skills required.
  • Must be flexible to work any shift during business hours,
  • Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed
  • Follow up/follow through skills required
  • Ability to handle and respond to multiple open issues
  • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely

 

Minimum experience or requirements:

Education & Specialized Knowledge

 

  • High School Diploma or equivalent required.
  • Associates Degree or Technical Certification preferred
  • Customer oriented background
  • Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
  • Excellent oral and written communication skills
  • Experience working in a team environment and assisting others as applicable
  • Requires attention to detail and the ability to adapt to change
  • Ability to type 40+ WPM
  • Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed