Customer Service / Dispacher

  • Smart Care Equipment Solutions
  • Fishers, IN 46037, USA
  • Aug 01, 2019
Full time Customer Service Hospitality-Hotel Information Technology Management Restaurant-Food Service

Job Description

Smart Care Equipment Solutions is the trusted service leader in the commercial food equipment industry. Nationwide thousands of restaurants, hotels, hospitals and schools rely on Smart Care to provide Preventative Maintenance Programs, Equipment Installation & Disposal Services, Remote Temperature Monitoring, Water Filtration, and Emergency Repair Services of commercial refrigeration, cooking and ware washing equipment.

The Dispatcher Routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.

Main Responsibilities:

Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements

Serve as the primary point of contact for technicians within a geographic market or territory

Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments

Effectively manage work in progress including pro-active management of all open service orders that need parts ordered, are in waiting for parts status or have other special requirements

Build and solidify associate and customer relationships to increase customer satisfaction and retention

Review and resolve escalated service issues and find unique and repeatable ways of solving issues

Minimum experience or requirements: 

Basic Qualifications:

High school diploma or equivalent

3+ years’ experience in dispatch, customer service and/or restaurant management

Intermediate experience in Microsoft Office / Window based environment

 

Preferred Qualifications:

Ability to learn unique and proprietary software

Ability to multi-task and prioritize with strong organizational and time management skills

Ability to work independently with minimal direct supervision

Excellent verbal and written communication skills

Previous SAP experience