Customer Service Representative

  • Bed Bath & Beyond
  • Ocoee, FL, USA
  • Sep 06, 2019
Full time Retail Sales

Job Description

Customer Service Representative

Contact Center

Ocoee, FL (West Oaks Mall)


Bed Bath & Beyond is a nationally top-ranked brand of specialty stores, offering an extensive breadth and depth of domestics merchandise and home furnishings at the right value. We offer our customers the best level of customer service in retailing. We succeed because we serve exceptionally. We look for individuals who strive to strengthen customer loyalty. Our Ocoee, FL Inbound Customer Service Contact Center is looking for the most qualified candidates to join our team!


Background and Education Required:

  • Exemplary customer service skills to handle multiple tasks within our fast paced e-Service Center
  • Strong computer skills; ability to operate multiple software applications and perform internet searches
  • High school diploma or equivalent
  • Ability to express ideas and processes clearly both verbally and in writing; excellent command of grammar and spelling
  • Effective problem solving and organizational skills

Soft Skills Required:

  • The desire to satisfy our customers promptly and further strengthen customer loyalty
  • Strong attention to detail and a sense of urgency
  • Can make logical conclusions, anticipates obstacles, and considers different approaches to the decision-making process
  • Ability to make our customers happy; advocate for each and every customer you touch
  • Flexibility, prepared to move and change quickly as business needs dictate
  • Open to sharing ideas and suggestions, proposing solutions
  • Not easily frustrated by challenges and change; ready to tackle


We offer:

  • Brand new suite of benefits including Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability, FSA, HSA, Legal Services, 401(k) with company match and more!
  • Generous year-round associate discount at all of our brands including Cost Plus, World Market, Harmon Face Values, Christmas Tree Shops, buybuyBaby, One Kings Lane and Personalization Mall.
  • New, higher compensation structure.
  • An environment like no other!


A member of our HR Team will contact qualified applicants with further details.

Thank you for your interest in Bed Bath & Beyond