Collections Agent

  • Don Roberto Jewelers
  • 500 Inland Center Drive, San Bernardino, CA, USA
  • Oct 22, 2019
Full time Bilingual Customer Service Entry Level Finance Retail

Job Description

Title:                                      Collection Claims Processor

Department:                        Credit

Status:                                   Non-Exempt



                Reports to:                            District Manager & Store #137 Manager

                Subordinate Staff:                 None

                Internal Contacts:                 Stores and Corporate Office Personnel

                External Contacts:                 Customers & Small Claims Court Officials




The purpose of the Collections Claim Processor is to oversee the daily performance of the stores collection activity as well as, represent Don Roberto Jewelers during small claim hearings.



  • Abide by all State and Federal regulations as well as Company Policy as it relates to customer credit information
  • Assist credit collectors with strategic collection methods such as, but not limited to skip tracing
  • Contribute to the reduction of the overall bad debt for store # 137
  • Organize, process and file paperwork pertaining to legal collection matters for the following locations: San Bernardino
  • Assist all collections departments within the corresponding stores on court preparation
  • Represent Don Roberto Jewelers in small claims court ensuring complete and accurate customer information
  • Document calls and ensure adequate note taking within the customer accounts
  • Regularly contact customers and with the ability to negotiate payment plans and/or settlements
  • Document and report details, status and outcomes of Small Claims cases to DM monthly
  • Responsible for properly tracking and submitting mileage and business phone-call (made on personal cellphone) reports to corporate for reimbursement by using appropriate DRJ expense reports
  • Maintain regulatory requirement knowledge by staying up to date on FCRA, bankruptcy and overall California collection laws
  • Perform other duties as deemed necessary by management



  • Minimum one (1) year in a collections or similar role
  • Minimum education of High School Diploma or equivalent is required
  • Must be able to travel up to 50% between stores as well as, to and from court
  • Must be able to maintain a professional appearance and demeanor in accordance to the company dress code
  • 1+ (one or more) year(s) of small claims experience is highly preferred
  • Ability to easily organize classified data in chronological, alphabetical and numerical order
  • Willingness to agree to and sign agreements related to this role such as, but not limited to: employee handbook, and extended customer information confidentiality agreement
  • Valid Ca Driver’s License, the the ability to be an approved driver for DRJ
  • Must have the ability to operate office equipment, printers, telephones, and other general office equipment
  • Written and verbal fluency in English and Spanish highly preferred