Client Service Representative

  • primeritus financial services
  • Nashville, TN, USA
  • Nov 06, 2019
Full time Admin-Clerical Customer Service

Job Description

Client Service RepresentativePrimeritus provides some of the nation’s largest lenders, outsourced management services. We bring a fully integrated approach to repossession management solutions. A career with Primeritus connects you to great opportunity to achieve professional success. Job DescriptionGather information from clients and place accounts for repossession, operating within the scope of applicable laws and regulations and in a manner that represents professionalism and that does not jeopardize the integrity of the company. Provide updated account information to the lender.

  • Gather pertinent information from clients to place accounts for repossession.
  • Forward account information to field representatives based on territory coverage.
  • Conduct account research when field representatives are unable to locate collateral based on account placement information.
  • Contact client immediately upon repossession of collateral.  Forward condition report, personal property inventory form and photos as required to client in a timely manner.
  • Forward impound and personal property notice to the proper parties as necessary.
  • Communicate the status of accounts verbally and in writing to clients as necessary.
  • Maintain account consignments, closing as necessary and updating statuses as required.
  • Account for costs and charges to clients, correctly and thoroughly, while monitoring company expense.
  • Serve as point of contact to client, providing any requested services and information.

 Job Qualifications

  • 1-2 years of Customer service or Industry-related experience.
  • Ability to type a minimum of 30-40 wpm.
  • Strong written and verbal communication skills; professional presentation.
  • Ability to multi –task.
  • Computer savvy / proficient with basic Windows software.
  • Microsoft office experience (Word, Excel, and Outlook).
  • High School diploma or equivalent, some college level education preferred.
  • Knowledge of applicable collateral repossession laws and regulations preferred.
  • Knowledge of collateral repossession procedures, forms and credit reports preferred.

 Primeritus Financial Services is An Equal Opportunity Affirmative Action Employer.