Sales & Service Representative

  • East Boston Savings Bank
  • Chinatown, Boston, MA, USA
  • Dec 04, 2019
Full time Admin-Clerical Banking Customer Service Finance

Job Description

POSITION SUMMARY

We have openings in Somerville and Boston (China Town)

Sell and establish new accounts, products and services for new and existing customers. Serve customers and service their accounts efficiently and in a manner which provides the highest level of customer satisfaction and strict compliance with policies, procedures, regualtions and laws. Assess customers' financial needs and cross sell additional products and services to retain customers and increase the profitability of the Bank, both at the desk and through telemarketing. Perform other duties necessary to complete branch customers' transactions. Avoid violations, minimize risk and protect the bank.


ESSENTIAL RESPONSIBILITIES

  • Greet and interview existing and perspective customers at the desk to assess financial needs and promote, discuss and sell various bank products and services, including but not limited to; checking accounts, savings and investment accounts, retirement accounts, electronic banking services and consumer loans.  Promote positive customer relations, meeting bank, division and department standards of customer service. Perform teller responsibilities and other duties as needed or directed.
  • Explain and/or demonstrate various additional products and services to customers in order to ascertain complimentary services which would provide value to the customer and to attempt to cross-sell
  • Open, change and close accounts at customers’ request; assist customers in proper completion of account transactions and paperwork; review documents for accuracy and completeness and forward to appropriate department
  • Contact existing an prospective customers through out-bound call and letters to assess financial needs and promote products and services as described above
  • Respond to customer inquiries regarding accounts and transactions by accessing customer account records using bank platform applications and listening closely to customers’ concerns; change status of any and all customer accounts through file maintenance system
  • Respond to customer inquiries regarding accounts and transactions by accessing customer account records using bank platform applications and listening closely to customers’ concerns; change status of any and all customer accounts through file maintenance system
  • Order ATM/debit cards and ensure their proper functioning; ensure customers’ understanding of remote and electronic banking
  • Process stop payment orders and other account maintenance timely and accurately; sell third party financial instruments as the bank offers them from time to time
  • Prepare, set up and issue approved secured consumer loan products; process applications for various credit services such as passbook loans, Credit Builder and auto loans
  • Consult with Branch management to plan, review and achieve annual individual sales goals according to the Bank’s overall Sales Program
  • Complete daily settlement to verify accuracy of all work


QUALIFICATIONS

  • High school diploma or equivalent
  • 1+ years experience in customer service and sales

 PREFERENCES

  • 2+ years of directly related experience
  • At least 6 months of retail banking experience
  • Multilingual capabilities and/or multicultural perspective

 SKILLS

  • Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups
  • Excellent customer service skills
  • Ability to work well with diverse populations
  • Knowledge of the bank's products and services
  • Microsoft Office
  • Proficient in industry specific software applications

 May require temporary or permanent transfer to another branch location

East Boston Savings Bank is proud to be an Equal Opportunity Employer that values diversity and the strength it creates. The bank recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, genetic information, physical or mental disability, pregnancy, pregnancy-related conditions, military service, protected veteran status, or any other class protected by federal, state, or local law.