Service Manager (Heavy Rental Equipment)

  • Ahern Rentals
  • Oceanside, CA, USA
  • Jan 14, 2020
Full time Construction Customer Service General Business Management

Job Description

Responsibilities encompasses participation in the personnel processes of the department staff, including, but not limited to hiring, supervision and evaluation of staff performance and identification of training needs, monitoring assets, maintaining awareness of under-utilized equipment, adherence to and interpretation of Ahern’s policies and procedures for staff members, managing and supervising department personnel, evaluating methods to improve work flow, and regularly exercise discretion and independent judgment. A Service Manager's duties require the performance of office, non-manual and manual work directly related to management policies and general business operations for Ahern Rentals. This position requires the Manager to be primarily engaged in workflow supervision and methods, evaluation of department procedures to ensure appropriate overall operation of their department.


Essential Duties and Responsibilities:


May or may not include:

  • Oversees Service Department personnel.
  • Complies with and enforces all shop safety rules.
  • Follows proper accident procedures.
  • Complies with monthly Location SMF.
  • Conducts monthly Service Safety Meetings.
  • Complies and works with the Warranty department on Warranty and Service Bulletin issues.
  • Attends all Service Manager Conference Call Meetings and holds store-level meetings to relay the agenda.
  • Involved in recruiting, interview, and new hire processes.
  • Monitors all reports concerning rental and owned equipment and implements proper solutions to maintenance and service issues.
  • Assists the Branch Manager in regulating and approving times.
  • Ensures yard, shop, wash rack, and work areas are organized, clean, and neat.
  • Holds weekly meetings with the Branch Manager and Parts Manager to address any issues and follow up.
  • Walks yard and shop daily to ensure cleanliness and organization.
  • Monitors all reports concerning rental and owned equipment.
  • Under general direction, provides highly responsible technical and administrative work in ensuring compliance with Ahern Rentals company policies.
  • Required to drive company vehicle at times

Trains mechanics, wash and yard personnel on proper safety procedures for all aspects of their jobs. Including, but not limited to, the following:

  • Filling out Scheduled Maintenance Forms (SMF) and rental tags.
  • Using the computer and AS400 system (RentalMan).
  • Assists with customer repairs and customer damage by creating work order quotes and job-site field repairs.
  • Coordinates with the Sales Department.

Trains Field Service mechanics on proper field service procedures including, but not limited to, the following:

  • Stocking service trucks.
  • Completing monthly service truck inventories.
  • Maintains all field service calls.
  • Ensures all vehicle files are current, organized, and in compliance with the Department of Transportation.
  • Ensures mechanics fill out all paperwork correctly during equipment pre-delivery.
  • Collects all pre-delivery paperwork from mechanics.
  • Monitors daily yard lists as well as the next day’s rentals.
  • Ensures the location is in compliance with all items addressed in the LMS.
  • Other duties or tasks may be assigned on an as-needed basis.


Organizational Relationships:


Reports directly to the Branch Operations Manager. Consults the Branch Operations Manager, prior to organizing company-sponsored gatherings. Supervises the Service Department which includes washmen, yardmen, laborers, shop supervisors and field/shop mechanics. Communicates with the Parts Department frequently.



  • Good communication skills
  • Working knowledge of computer applications
  • Ability to work well with people is essential
  • Proficient telephonic communications required
  • Thorough knowledge of Hydraulic and electronic rental equipment and gas and diesel engines 
  • Must have the ability to assist in trouble shooting repairs when needed
  • Strong time management skills are required to ensure the productivity of the department.
  • Good driving record
  • Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)




Physical Demands:


Service Managers must be able to lift, push, or pull up to 25lbs. anything heavier would require assistance (machine or person). Bending, sitting, kneeling, standing, climbing, and stacking are essential functions of the position. Walking, stooping, bending kneeling will also be required to inspect subordinates work and the locations yard. A person in this position will be required to frequently read and write in English.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





A Service Manager's salary structure is, initially, determined based on years of qualified experience, prior technical training, comparable Market pay (region), and size of the facility and job duties. This is an exempt-level position.


Ahern Rentals’ concludes this notification of the essential functions as a Service Manager. Contact your Branch Manager with serious issues that arise. In the event you are dealing with employee/personnel related issues contact Human Resources.


Ahern Rentals, Inc. is an Equal Opportunity Employer


Service Manager/Full-time