In an effective and timely manner provide customers and employees information regarding research requests, match requests, pulls status, insurance status, etc. and to differentiate between researchable and non-researchable shipments. Effectively use the internet and other resources to research shipments.
High school diploma/GED/equivalent. Typing proficiency and general knowledge of computers. Ability to effectively use scan, trace, tracking, claims, shipping and inventory systems to research and respond to shipment search inquiries. Good communications (oral and written), human relations and internet skills. Works well under stress and able to organize, prioritize, and process multiple tasks. Ability to work variable shifts and weekends/holidays.