Package Recovery Rep

  • FedEx Services
  • 5420 West 2100 South, Salt Lake City, UT, USA
  • Jan 16, 2020
Full time Customer Service

Job Description

In an effective and timely manner provide customers and employees information regarding research requests, match requests, pulls status, insurance status, etc. and to differentiate between researchable and non-researchable shipments.  Effectively use the internet and other resources to research shipments.

Minimum Qualifications:
High school diploma/GED/equivalent.  Typing proficiency and general knowledge of computers. Ability to effectively use scan, trace, tracking, claims, shipping and inventory systems to research and respond to shipment search inquiries.  Good communications (oral and written), human relations and internet skills.  Works well under stress and able to organize, prioritize, and process multiple tasks.  Ability to work variable shifts and weekends/holidays.