JOB TITLE: SERVICE TECH SUPPORT
FULL TIME/PART TIME: FULL TIME/PART TIME
SHIFT: 9AM - 6PM Monday thru Friday
HOURLY RATE: $15.00/HOURLY
REPORTS TO: SERVICE TECH SUPPORT SUPERVISOR
The Service Tech Support will provide all Eckler’s customers with an engaging and lasting positive impression of the Eckler’s brand through expert knowledge of products and applications while ensuring a desirable repeatable experience. Service Tech Support will be responsible for assisting Customer Service Representatives in any post sale inquiries or questions, as well as meeting and exceeding service objectives including volume improvement on “save the sale”.
The Service Tech Support position requires advanced automotive product knowledge and application, in addition to being able to problem solve and communicate the solution. Responsibilities consist of but are not limited to the answering of customer (internal & external) telephone requests, inquiries, and part selection in order to generate and save the sale.
Primary Job Responsibilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit for extended amounts of time, frequently 2-3 hours at times up to 90% of the time; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee must frequently lift and/or move up to 2-3 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
It is the policy of Eckler’s Industries Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Eckler’s Industries Inc. will provide reasonable accommodations for qualified individuals with disabilities.