Coordinates the functions of the Fleet Service Desk
MINIMUM REQUIREMENTS & ESSENTIAL FUNCTIONS
- At least 18 years of age.
- U.S. Citizen or possess a current permanent resident card.
- Must be able to comprehend and communicate fluently in verbal and written English.
- Good verifiable work history.
- Clean criminal history; any arrest history will be individually evaluated.
- No illegal drug usage within the past two years, all other usage will be evaluated on an individual basis.
- High school diploma or general education degree (GED) AND two (2) years of related experience and/or training (i.e. fleet work orders, safety recalls, vehicle warranty, etc.).
- Must have valid Florida driver’s license. Must attend and successfully complete the agency sponsored Law Enforcement Vehicle Operations (LEVO) Training if assignment includes driving agency vehicle within one (1) year of employment. Use of agency vehicle would require appropriate driving history and passing agency biennial driver’s physical exam.
- Ability to create, update, maintain, and close all work orders that are generated by Fleet Management. Verify the technicians have entered in the correct repair codes and all labor/parts listed match up with the repair codes. Sublet vendor invoices. Check vehicle mileage for accuracy and ensure all preventative maintenance (PM) services are updated.
- Ability to coordinate safety recalls by creating new repair codes, identifying the associated paperwork and disbursing the information to the agency.
- Ability to submit the necessary paperwork to General Motors (In-House Warranty) for reimbursement for all work performed.
- Ability to handle all Service Desk phone calls by answering questions, taking messages, and/or routing calls as appropriate.
- Ability to maintain the agency Vehicle Ready Line.
- Ability to coordinate with outside vendors on needed repairs and handle all vendor paperwork to include subletting invoices to the work orders.
- Ability to arrange pool vehicle distribution and maintain pool vehicle log.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
- Ability to effectively present information to customers, vendors, and other agency employees.
- Must have basic computer skills to include word processing and spreadsheet applications.
- Must be able to apply basic math skills to perform simple calculations.
- Must be able to present a positive image in person and over the phone.
- Must be able to carry out written and verbal instructions and deal with routine problems in standardized situations.
PHYSICAL DEMANDS & WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to stand, walk,
sit, talk, hear, use hands to handle or feel, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, crawl and smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is occasionally exposed to wet
and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.
The Orange County Sheriff’s Office is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Orange County Sheriff’s Office may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.