Team Member

  • Hot North Chicken LLC
  • 22208 Michigan Avenue, Dearborn, MI, USA
  • Sep 01, 2021
Part time Restaurant-Food Service

Job Description

STARTING $16/Hr plus tips

The Team Member is responsible and accountable for performing specific tasks and duties assigned within the Restaurant, including Guest Service, Food Prep, Restaurant Cleanliness and Teamwork. The Team Member is to deliver on guest satisfaction by “blowin’ their minds” with our amazing food and service, creating a fun and energetic workplace.

The Team Member will work productively in a fast-paced environment, maintain a fast speed of service, interact with Guests, work closely with other Team Members to complete tasks, follow all safety and security procedures, and conduct other duties assigned by the Restaurant Management Team.

  • Follow the steps outlined in the DHC Training Program to learn new skills, duties, and responsibilities

  • Abide by the rules and direction given by the Restaurant Management Team

  • Communicate to their immediate Supervisor when additional training, guidance, and practice is needed

  • Understand how each job responsibility impacts Guests, Team, and overall Restaurant Operations success

  • Greet Guests, take Guest orders, and serve food and beverages with a consistently positive and helpful attitude,

  • Be knowledgeable enough to answer Guestsquestions

  • Work together with other Teammates to prepare items on the DHC menu while following cooking instructions,

    ensuring order accuracy, safety procedures, and sanitary requirements

  • Communicate effectively with Team Members and Management to resolve any interpersonal issues as needed

  • Use specific kitchen machinery and equipment such as ice cream dispensers, fryers, warmers, etc.

  • Ensure restaurant cleanliness daily by clearing tables, sweeping and mopping floors, daily cleaning tasks,

    washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms

  • Handle Guests’ concerns and complaints professionally and calmly resulting in a “blow their mind” experience and

    keeping them a fan

  • Maintain all Company guidelines for food and cash controls; follows all cost control guidelines to maintain and

    minimize Restaurant costs, and effectively uses all products, supplies, and equipment facilities

  • Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy

  • Current student or high school diploma/GED preferred

  • Must be at least 16 years old

  • Flexibility to work nights, weekends, holidays, opening and closing shifts

  • Ability to stand for long periods of time and work in a fast-paced environment

  • Ability to bend and stoop

  • Ability to lift 50-75 lbs. comfortably

  • Ability to work in close quarters and around heat

  • Positive attitude while performing all duties

  • Commitment to Guest satisfaction. Looks at Restaurant Operations from the Guest’s point of view

  • Effective communicator with Teammates and the Restaurant Management Team

  • Excellent time management skills, performance-oriented and performance driven; understand performance expectations and are aware of performance results

  • Must have reliable transportation to get to work

  • Must have a telephone or other reliable method of communicating with the Restaurant Management Team and

    Teammates