Job Description
Principal Duties and Responsibilities:
Ramp Agents work outdoors in a very fast-paced airport environment. Customer service agents must keep both the company goals and customer expectations in mind when completing their daily tasks. Employee will be responsible to meet or exceed all performance goals. Responsibilities include baggage loading, operation of motorized service vehicles and equipment, aircraft servicing.
Minimum Qualifications:
- Successful completion of training course
- At least 18 years of age
- High school diploma or GED
- Valid driver’s license
Preferred Qualifications:
- Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs
- Bachelor’s Degree in Aviation, Business or related field
Work Environment:
- Use of computers and other office equipment
- Airport ramp environment, subject to varied weather conditions and elevated noise levels
- All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements:
- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
- Handle objects up to 70 pounds
- Assist disabled customers
The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion.
Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available.
M/F Disabled and Vet EEO/AA Employer
As a wholly owned subsidiary of the American Airlines Group, Piedmont operates nearly 400 daily departures to 55+ cities throughout the eastern United States. Headquartered in Salisbury, Maryland, Piedmont Airlines employs nearly 10,000 aviation professionals in its flying and ground handling operations.
The origins of Piedmont Airlines can be traced back to 1931, when founder Richard A. Henson, an aviation pioneer and Fairchild Aircraft test pilot, began a fixed-base operation as Henson Aviation in Hagerstown, Maryland. More than 80 years later, Piedmont continues a strong tradition of safety, excellence and customer service in the aviation industry as part of the American Airlines family.
Our mission is to secure our future with a culture of caring, compliance and communication.
Our vision is to be the best American Airlines Regional partner.
Safety is our highest priority at Piedmont. According to CEO and President Eric Morgan, “Our goal at Piedmont is to establish a safe culture of compliance to our standard operating procedures.” Every employee – from pilots to customer service agents– keep this goal in mind.
At Piedmont, we believe in supporting the communities where we live and work. Last year, our employees raised money for United Way, and actively volunteered for local non-profits like the Maryland Food Bank and others.
Our employees are as diverse as our customers, and we strive to create a culture of respect and tolerance for all. We believe in building a workplace environment where everyone is welcome and respected, and where their contributions are valued.
A Message from CEO and President Eric Morgan
I’m proud to lead our team of 10,000 aviation professionals at Piedmont Airlines. As a wholly owned subsidiary of American Airlines, Piedmont plays a critical role in the business travel and vacation plans of millions of Americans each year. Whether you come from an aviation family or are new to the aviation industry, know that you will be welcome at Piedmont. I look forward to meeting you.