Reservation Sales Supervisor I

  • Cruise America
  • 11 West Hampton Avenue, Mesa, AZ, USA
  • May 09, 2022
Full time Sales

Job Description

The Reservation Sales Supervisor I is a front line position handling the overall day-to-day activity and performance of the team of reservation agents. Tasks are varied, non-routine, and complex. This is a salaried, full-time, non-remote position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Supervises the overall activity and performance of the reservation team
  • Scheduling and call queue maintenance
  • Assist in problem resolution, process improvement, and application of company policies and guidelines
  • Monitors calls and provides feedback in a routine and timely manner, conducts scheduled agent coaching
  • Additional job responsibilities will be assigned as necessary
  • Assist the manager with various special projects

BENEFITS:

  • 401(k)
  • Employee Stock Ownership Plan
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

EXPERIENCE:

  • Sales: 1 year
  • Supervising: 1 year
  • Scheduling for multiple employees
  • Coaching
  • Email management/organizational skills

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit, talk or hear and use hands to handle, feel, or type. The employee is occasionally required to stand; walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The working conditions are normal for a call center environment.

***THIS POSITION IS NOT REMOTE***

Cruise America, Inc. is an equal opportunity employer.

Job Type: Full-time

Education:

  • High school or equivalent (Required)

Ability to commute/relocate:

  • Mesa, AZ 85210: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Weekend availability

Ability to commute/relocate:

  • Mesa, AZ 85210: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • High school or equivalent (Preferred)

Work Location: One location