Retail Sales Associate, Retail Office Associate, Product Support Associate

  • Bob's Discount Furniture
  • Brea, CA, United States
  • Jan 18, 2018
Full time Customer Service Distribution-Shipping Retail Sales Warehouse

Job Description

Retail Sales Associate

Our Sales Associates are a major driving factor behind Bob’s Discount Furniture’s success and expansive growth in the retail industry. At Bob’s you can expect an environment dedicated to your individual success and a rewarding career with room for professional advancement!  As champions of the “Bob’s Way” our Sales Associates find satisfaction in assisting customers  with their interior design needs, offering world class customer service with a low pressure, honest, gimmick free and enjoyable shopping experience. 

"No phony sales, no phony gimmicks, just everyday low prices and value! 

We call it the Bob’s Way because no one does it better!" - Bob Kaufman Founder and President Emeritus    

At Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun and team oriented work environment and great benefits!

The Benefits and Perks

  • Feeling under the weather, we’ve got you covered! We offer National Health, Dental and Vision coverage
  • Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
  • 401(k) Profit Sharing Plan – Generous company match!
  • Paid vacation, sick/personal days, holidays and your birthday! After all, your birthday should be a holiday
  • Employee Assistance Program
  • Our prices are already low, but why not more! Generous Employee Discount
  • The flexibility of working a retail schedule (weekends, evenings & holidays)
  • Need a pay advance? Take advantage of Bob’s Bail Out Program
  • Have an unexpected extraordinary expense? Take advantage of Bob’s Helping Hand Program.  Bob’s cares and is here to help
  • And much more!

Many of our benefits are paid wholly or in part by Bob’s Discount Furniture and are available to eligible employees.

Responsibilities

  • Greet and engage customers,  uncovering their home furnishing needs and helping them make their design vision become a reality
  • Provide world class customer service and offer customers an unforgettable shopping experience  
  • Build rapport with clients, earning their business through your ability to demonstrate exceptional product knowledge, strong interpersonal skills, and excellent listening skills
  • Develop and maintain a customer base through networking and client follow up to ensure customer satisfaction before and after the sale
  • Generating sales through a low pressure consultative approach

Required Qualifications

  • Energetic, self-motivated sales professional with exceptional interpersonal, listening and communication skills, bilingual a plus!
  • Ability to network and build relationships with customers
  • Competitive, goal oriented nature with the ability to work well in a team environment
  • Flexibility to work a 5 day retail schedule that includes nights, weekends (both Saturdays and Sundays), and holidays
  • Basic computer skills
  • Previous sales experience in retail or commission based sales environment are a plus, but not required
  • Strong organizational skills

Retail Office Associate

At Bob’s Discount Furniture, we have fun, we love what we do and it shows in our expansive growth!  Our Retail Office Associates are the cornerstones of Bob’s success.  Retail Office Associates treat our customers in a cordial, respectful manner and are champions of the “Bob’s Way” of delivering a world class customer experience.  Retail Office Associates are computer savvy, have the ability to multi task, have strong interpersonal skills and are career minded team players that set the benchmark high for true customer service professionals.  Retail Office Associates are responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset.  Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy. 

"No phony sales, no phony gimmicks, just everyday low prices and value! 

We call it the Bob’s Way because no one does it better!" - Bob Kaufman Founder and President Emeritus    

At Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun and team oriented work environment and great benefits!

The Benefits and Perks

  • Feeling under the weather, we’ve got you covered! We offer National Health, Dental and Vision coverage
  • Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
  • 401(k) Profit Sharing Plan – Generous company match!
  • Paid vacation, sick/personal days, holidays and your birthday! After all, your birthday should be a holiday
  • Employee Assistance Program
  • Our prices are already low, but why not more! Generous Employee Discount
  • The flexibility of working a retail schedule (weekends, evenings & holidays)
  • Need a pay advance? Take advantage of Bob’s Bail Out Program
  • Have an unexpected extraordinary expense? Take advantage of Bob’s Helping Hand Program.  Bob’s cares and is here to help
  • And much more!

Many of our benefits are paid wholly or in part by Bob’s Discount Furniture and are available to eligible employees.

Responsibilities

  • Enter customer orders into system accurately and completely
  • Process payment to proper accounts
  • Answer incoming calls and respond to customer queries in a timely and courteous manner
  • Schedule deliveries that are convenient for the customer’s and comply to company procedures
  • Maintain all open orders and courteously communicate status with customers
  • Responsible for security of cash and other legal tender. Prepare daily deposits in accordance with Company policies and procedures
  • Work daily reports according to Company requirements
  • Assist Office Manager when needed
  • Assist with café, showroom displays, tagging, and other tasks as needed to help maintain a customer friendly showroom in keeping with the standards of Bob’s Discount Furniture

 Required Qualifications

  • Solid knowledge and competence on Microsoft Office Products
  • Excellent phone manner
  • Strong cash handling skills
  • Excellent verbal and listening skills
  • Strong interpersonal and human relations skills
  • Proven analytical and problem solving skills
  • Ability to use sound judgment and decision making
  • Good coordination skills

Product Support Associate 

Product Support Associates are TEAM members within the Bob’s Discount Furniture organization and play a vital role by assuring Stores receive and stage merchandise in a manner consistent with the Company’s core values and creative vision; assisting and enabling Stores to achieve established Sales expectations.  The primary function of a Product Support Associate is to work with Store Management and Visual Merchandising to maintain; warehouse safety, showroom merchandising standards, receiving and inventory guidelines and to perform day to day back-end operations according to established Company guidelines.

"No phony sales, no phony gimmicks, just everyday low prices and value! 

We call it the Bob’s Way because no one does it better!" - Bob Kaufman Founder and President Emeritus

At Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun and team oriented work environment and great benefits!

The Benefits and Perks

  • Feeling under the weather, we’ve got you covered! We offer National Health, Dental and Vision coverage
  • Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
  • 401(k) Profit Sharing Plan – Generous company match!
  • Paid vacation, sick/personal days, holidays and your birthday! After all, your birthday should be a holiday
  • Employee Assistance Program
  • Our prices are already low, but why not more! Generous Employee Discount
  • The flexibility of working a retail schedule (weekends, evenings & holidays)
  • Need a pay advance? Take advantage of Bob’s Bail Out Program
  • Have an unexpected extraordinary expense? Take advantage of Bob’s Helping Hand Program.  Bob’s cares and is here to help
  • And much more!

Many of our benefits are paid wholly or in part by Bob’s Discount Furniture and are available to eligible employees.

Responsibilities

  • Receive and ship Bob’s merchandise while observing all guidelines set forth by the Company to limit shrink
  • Stage Showroom and/or Outlet in preparation to receive merchandise in accordance with Visual guidelines
  • Assemble Bob’s Merchandise with care, working conscientiously to limit Damage
  • Coordinate and prepare unsold Merchandise for shipping
  • Expedite Customer product pickups according to Company guidelines
  • Actively assist in conducting Inventory as required
  • Exhibit The Bob’s Way with all Customer interactions
  • Observe and maintain safety requirements of Bob’s Discount Furniture
  • Contribute to and maintain a clean a back- end and Showroom working environment
  • Assist with Café duties as directed
  • Other duties and responsibilities as assigned

Required Qualifications

  • Ability to work within Teams and follow direction
  • Ability to actively listen
  • Ability to communicate effectively and utilize communication tools appropriately
  • Ability to move and lift objects
  • Ability to contribute to the Stores overall success

Preferred Qualifications

  • Career minded with capacity to grow professionally
  • Proven track record of back-end retail experience
  • A Team player with a desire to exceed expectations
  • Customer Service experience