1)Specialist I – Customer Service and Fraud (English and Spanish/Bi-Lingual)2) Specialist I- Home Lending Customer Service (English and Spanish/Bi-Lingual)3)Home Equity and Consumer Direct Home Lending Advisors(Base + Commission)

  • JPMorgan Chase Bank
  • AZ, Tempe , Phoenix
  • Jan 18, 2018
Full time Business Development Customer Service Entry Level Other Sales

Job Description

Other:  Collections

Specialist I Roles

We have opportunities for Specialist positions in our Customer Service and Fraud group. Our Customer Service and Fraud group provide exceptional customer service to our retail and credit card customers with a broad array of products and services. Our Specialist in Home Lending provide a great customer experience to our current Chase customers

We are looking for individuals with a passion for Customer Service with the following skills listed under minimum requirements

Minimum experience or requirements: 

  • Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred 
  • Problem solving skills
  • High School Diploma or equivalent required 

Job title description: 

Home Lending Advisor Roles

As a Home Lending Advisor, you will be responsible for the following:


  • Proactively converting inbound and outbound leads into Prime/FHA mortgage loan applications
  • Consultative selling of first mortgages (Purchases, Refinance and Home Equity Loans in a telephone environment)
  • Recommend optimum product / rate program combinations to prospects. 
  • Accurately source all business, log all contacts with prospects.
  • Ensure compliance with applicable statues and procedures.
  • Provide feedback on lead quality.
  • Meet required sales performance for pre-established funded loan volume goal. 

Minimum experience or requirements: 

-Two years of commission based mortgage sales experience is preferred.
-Two years of residential mortgage experience preferred.
-Loan origination and FHA experience is preferred.
-Proficient with Microsoft Applications (Word, Excel and Powerpoint)
-Extremely detail oriented.
-Excellent oral and written communication skills are necessary.
-Highly organized with a demonstrated ability to manage multiple tasks and meet deadlines timely.
-Demonstrated ability in providing superior customer service and consultative selling.
-Self motivation and demonstration of initiatives.