Social Media Advisors and Digital Communications Specialists

  • Morley Companies Inc.
  • Detroit, MI, United States
  • Jan 29, 2018
Full time Customer Service Entry Level General Business Marketing

Job Description

Social Media Sorter – Now Hiring in Detroit, MI

Do you thrive on social media and know what differentiates a good brand experience from a bad one? Do you believe that social media and customer service go hand-in-hand? Then come work with us as a Social Media Sorter at Morley in Detroit, Michigan.

As the Social Media Sorter, you will be responsible for reviewing customer’s posts to Twitter, Facebook and various blogs. You will decide which of the posts need to be responded to by the care team. We will train you to analyze open customer cases and to prioritize the department workload.

Social Media Sorter Responsibilities:
Monitor Facebook, Twitter and Automotive Enthusiast streams to identify workflow efficiencies and sales or lead generation posts, and assign items to the care team for engagement

Provide exceptional customer service to all internal and external customers

Adhere to and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach

We are looking for people who can work the shifts 10 a.m. - 7 p.m. and 3 p.m. - Midnight.

 

Digital Communications Representative – Now Hiring in Detroit, MI

Grow your career by working with one of the top brands in the world.

Do you love to write? Are you the kind of person who goes out of your way to help someone? Then we're looking for you.

As a Digital Communications Specialist, you will use your writing and communication skills to guide customers online who are making vehicle purchases. You be an integral member on a world-class team that responds to consumer questions about products, features, benefits, incentives and promotions. We will train you on how to improve your overall communication and writing skills so you will become a customer service champion.

This is a fun and fast-paced position that will grow your marketing skills. This position is great for entry-level college graduates looking to start a career in marketing or communications.

The hours for this job are 3 p.m. to 12 a.m.

Minimum experience or requirements:

Bachelor’s degree in relevant or related field required

One or more years of experience in customer service

One or more years of experience with business writing, social platforms (forums, Facebook, twitter, etc.)

Expertise and knowledge of all facets of the industry relevant to customary projects

Computer navigation and typing proficiency

Strong reading comprehension and written communication skills

Must be a positive self-starter and possess a strong work ethic, an ability to meet deadlines, organizational and interpersonal skills, and strong attention to detail