Customer Service Representative

  • Credit First National Association -CFNA
  • Cleveland, OH, United States
  • Jan 30, 2018
Full time Customer Service Entry Level Finance General Business Other

Job Description

Job description:

We are looking for a Call Center Representative for our day and mid shifts. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

 

Responsibilities

  • Taking Inbound Calls
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

 

 

 

Minimum experience or requirements:

  • Excellent interpersonal, written, and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
  • Ability to learn and navigate new software quickly
  • Must be able to work 2 Saturdays a month.