Business Solution Representative

  • Paychex
  • Nashville, TN, United States
  • Feb 05, 2018
Full time Customer Service Professional Services

Job Description

More than just a paycheck. Paychex is the leader in the small to medium sized business space for Truly Human, Human Capital Management. We help business owners and leaders attract the best talent through streamlined human resource processes and benefits packages while at the same time maximizing the productivity of their employees once onboard. We often hear that the best thing about Paychex is our commitment to culture. Here you will find a company that rallies behind its values and builds its strategies around them. At Paychex, we value loyalty. Through hard work and ongoing growth and development, doors open. Many of our Executives came up through the ranks at Paychex, and for that we are #paychexproud.

Only the best need apply. We're on a journey to record-breaking client-growth and we need only the best to join our team. Paychex service professionals are passionate about delivering excellence, and ensuring customer commitments are kept. As a service professional at Paychex, you embody integrity and respect in your daily life. You don't solve problems; you create solutions.

All in. All the time. Your success as a Paychex service professional depends on your ability to listen to customers' needs and wants. This is a solution-based service environment with an emphasis on partnership and accountability. As a service professional at Paychex, you will have limitless growth and advancement opportunities due in part to the diversified products and services Paychex offers. We will equip you with all the tools you need to become an expert in your position while also providing you the building blocks to reach your next one.

In this role you'll:

  • Provide technical expertise on multiple product lines to resolve client concerns and Paychex policy, procedural, or system issues.
  • Utilize critical and creative thinking to solve both service and technology based client issues
  • Establish and maintain a positive, professional relationship with an assigned book of accounts
  • Foster a cohesive relationship between Sales and Service to maintain a unified approach to client service.
  • Assist with development of goals and improvement strategies to achieve operational objectives, including retention goals.
  • Utilize multiple software applications to effectively communicate with clients and internal Paychex partners (Ex: Webex, Skype, Office365)

So what are you waiting for? If you're reading this and it sounds like we're writing about you, apply online at Check out our leadership team on LinkedIn and get an inside peek at our culture @insidepaychex.

To be qualified for this position you need customer service experience, ability to work under pressure, simultaneously manage multiple prioritie



  • H.S. Diploma.
  • 2 years of experience in Customer service or customer contact environment, including problem resolution.
  • Prior experience in payroll preferred, not required.