IT Help Desk Bilingual (Spanish / English) Technician – Tier 1

  • TVS Supply Chain Solutions North America, Inc.
  • Wentzville, Missouri 63385, USA
  • Nov 20, 2018
Full time Information Technology Installation-Maint-Repair

Job Description

IT Help Desk Bilingual (Spanish / English) Technician – Tier 1 – Wentzville, MO

           Shift:  1st (Schedule flexibility for extended or unplanned work hours is required.)

           Location:  Wentzville, MO  

 

Summary/Objective

Provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources.

 

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Analyze and resolve urgent 1st line support calls when escalated via the Help Desk.
  • Perform IT installations and configurations and troubleshoot computer hardware and software in accordance with IT Services standards.
  • Communicate with employees regarding the status of their Help Desk tickets.
  • Communicate with 3rd party support vendors to resolve issues that require action from them.
  • Create user level training documentation and add solutions to the Help Desk system as needed.
  • Install and configure systems, networks, printers, scanners and more
  • Plan and undertake scheduled maintenance upgrades
  • Respond to breakdowns
  • Investigate, diagnose and solve computer software and hardware faults
  • Repair equipment and replace parts
  • Maintain records of software licenses
  • Manage stocks of equipment, consumables and other supplies.
  • Provide orientation to new users and train staff about potential uses of existing technology

 

Competencies

  • Collaboration skills
  • Technical capacity
  • Communication proficiency
  • Problem solving/analysis
  • Decision making
  • Personal effectiveness/credibility
  • Initiative
  • Teamwork orientation
  • Thoroughness
  • Adaptability

 

Work Environment

Warehouse environment subject to seasonal temperatures and regular exposure to forklift traffic.  40% / 60% office environment / warehouse environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is required to sit/stand/walk for 4 hours or more at a time; occasionally climb or balance; and stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

Full Time, non-exempt position.  Schedule flexibility to work during all hours of Operation and for extended or unplanned work hours is required, including weekends. 

 

Travel

Travel is expected in this position between locations (including Mexico).

 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

 

Minimum experience or requirements:  

  • Associates degree in Computer Science, Information Technology or a related field
  • Fluent in speaking English and Spanish
  • 2+ years of experience working in a Windows help desk environment
  • Thorough knowledge of operating systems, networking, hardware and software
  • Proficiency in Windows 7&10, Microsoft Office, Office 3658 a plus