Mobile Expert

  • TCC Wireless
  • Des Moines, IA, USA
  • Feb 11, 2019
Full time Customer Service Other Retail Sales Telecommunications

Job Description



The Retail Sales Associate / Mobile Expert enjoys a fast-paced and high energy environment. As a Retail Sales Associate / Mobile Expert, you are the connection between the customer and the T-Mobile brand. You are fun, energetic and fierce about the wireless industry and knowing your gear inside and out – from the latest phones to the most competitive pricing plans. As a member of the TCC Wireless family, you have a passion for creating long lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.

Essential Functions

Must be able to perform the essential functions of the Retail Sales Associate / Mobile Expert position with or without reasonable accommodation.

  • Provide world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
  • Drives monthly revenue goals through sales by acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
  • Builds relationships with TCC Wireless employees and customers across all channels of the business
  • Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
  • Ensures compliance with all company policies and procedures.
  • Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
  • Patiently explores customer needs regarding their experience with thoughtful questions and support with service activation, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.


Minimum Qualifications

  • High School Diploma or GED
  • Minimum 6 months experience in retail and/or sales with a strong customer focus
  • Legally authorized to work in the United States
  • Ability to work nights, weekends, and holidays in a retail environment
  • Professional, energetic, honest, patient and empathetic
  • Ability to problem solve, analyze results, plan, and make good decisions
  • Excellent written, verbal and interpersonal communications skills
  • Reliable transportation
  • Tech Savvy
  • Must be able to stand for long periods of time on the sales floor
  • Must be able to move and/or lift up to 25 pounds


EEO Statement

TCC Wireless, LLC is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Minimum experience or requirements:

High School Diploma or GED.  Retail experience preferred.