Netflix Customer Service Representative

  • 24-7 Intouch Customer Contact Center
  • Salt Lake City, UT 84116, USA
  • Mar 05, 2019
Full time Customer Service Entry Level Information Technology Installation-Maint-Repair Telecommunications

Job Description

As a Netflix Customer Service Representative, you will...

  • Provide exceptional customer service in a non-scripted world
  • Perform basic-level technical troubleshooting
  • Be a professional multitasker
  • Drive your own performance within a team environment
  • Give and receive feedback regularly
  • Be flexible to work various schedules (and show up on time)
  • Performs other duties as assigned

 

Minimum experience or requirements:

As a Netflix Customer Service Representative, you have…

  • A high school diploma (or GED equivalent)
  • Great typing skills (at least 35 words per minute)
  • People experience (customer service experience preferred)
  • Amazing phone presence (people can literally hear you smiling)
  • Experience using a streaming player or gaming system (Playstation, Wii, Xbox, AppleTV, iPad)
  • An understanding of basic computer and home networking terminology (operating systems, browsers, routers, modems, etc)