Customer Service Rep

  • Timmons Group
  • Washington, DC, USA
  • Mar 07, 2019
Full time Admin-Clerical Customer Service Engineering Human Resources

Job Description

We are seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. As a key member of the Customer Service Team, you provide customer service second to none while assuring the front end paperwork is compliant and is submitted with zero errors. You serve our customers by communicating with patients, referral sources and co-workers to effectively perform all tasks related to patient care and third party reimbursement.

Responsibilities

Job Knowledge and Execution (Essential Duties)

  • Assemblies charts and processes paperwork, including preparation of files for the Billing Department and completes batch reports for UPS deliveries
  • Assists with updating respiratory grid
  • Available for on-call assignments as needed
  • Builds relationships with locations, patients and referral sources
  • Clears previous day’s route and checks all paperwork for accuracy and completeness
  • Collects co‐pays and deductible amounts.

Job Requirements

for service and 3rd party billing 

  • Provides service for walk-in patients and walk-in equipment requests
  • Provides technical assistance to customers as required
  • Verifies Medicare, Medicaid, and private insurance coverage information
  • Works extensively with e‐Intake proprietary system; maintains accuracy and quality control throughout initial patient contact and data input

Teamwork

  • Works with sales reps to make referral sources’ lives easier
  • Works with PSTs to coordinate deliveries

Communication

  • Communicates with patients and referral sources both verbally and in writing to ensure questions and concerns are processed in a timely manner
  • Effectively communicates with location employees

Service Excellence

  • Builds relationships with patients and referral sources
  • Adheres to the guidelines established on the ‘Rotech Way’
  • Maintains a positive and constructive attitude

Compliance

  • Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs
  • Complies with applicable laws and regulations

Qualifications

Education and Experience

  • High school diploma or GED equivalent
  • Experience in medical field and administrative record management preferred
  • Strong customer service background
  • Knowledge of medical terminology, medical billing practices and billing reimbursement
  • Knowledge of insurance policies and requirements
  • Valid driver’s license with a clean record in the state in which you reside (where applicable)
  • Employment is contingent upon a drug screening test and background investigation

Skills

  • Ability to work and think independently within a team
  • Strong sense of urgency and responsiveness to customers
  • Flexible approach
  • Ability to multi-task
  • Attention to detail

Physical Demands

  • Requires sitting, walking, standing, talking or listening
  • Requires close vision to small print on computer and or paperwork

Physical Demands (where applicable):

  • Requires lifting and transporting of patient equipment and or move full & empty cylinders
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires driving a company vehicle for the majority of the workday
  • Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address

Machines, Equipment and Technical Abilities

  • Must possess working knowledge of fax machine, copier, printer, and PC
  • Internet proficiency
  • Knowledge of email management tools
  • Excel and Word proficiency

Work Environment

  • Office environment