Account Manager

  • Garfield Refining
  • Philadelphia, PA, USA
  • Mar 07, 2019
Full time Business Development Entry Level Marketing Other Sales

Job Description

The Opportunity

Join a tightknit team responsible for the customer experience at a leading precious metal refinery. Our 126 year-old family business has a rich history and a global reach, and we are looking for a hardworking, experienced account management professional eager to help us deliver our award-winning service. With hands-on training, we will teach you the business from the ground up, but we are equally as excited to see how your expertise and unique perspective shape our team and push our service level higher. Our entrepreneurial business environment provides direct access to senior management and rewards excellence with opportunity. If you value seeing your work make an impact, and aren’t afraid to roll up your sleeves, please apply today, and let’s start building things together.



About the Company:

Garfield Refining provides award-winning precious metal refining solutions to the Dental, Jeweler, Manufacturing, Death-care, and Pawnbroker industries. We believe that recycling is essential and we work hard to provide a valuable service to our clients across the globe. We pride ourselves on driving industry leading practices, satisfying generations of customers, and doing our part to keep earth’s precious resources out of landfills. Beyond that, we are a family business that values our culture and strives to balance profitability with sustainability to ensure that we will be in business for another 126 years.



What You Will Be Doing:

  • Managing our customer’s needs across all business lines
  • Handling inbound and outbound service calls
  • Facilitating payment to customers and delivering transactional details via email and phone
  • Coordinating with our Fulfillment team to ensure all delivers
  • Retaining existing customers through service/sales calls
  • Answering Social Media inquiries
  • Driving sales at tradeshows (includes some limited travel)
  • Collaborating directly with our Marketing Team to generate sales campaigns across all channels
  • Assisting with Sales, as needed


What You Need for this Position:


  • Minimum 2 years of Account Management or Sales experience, preferably B2B, ideally in one of our customer markets.
  • Associates or Bachelor degree preferred; however, we provide comprehensive training and all candidates with the right skill set will be considered
  • Elite communication skills and rapport building, both in person and on phone
  • Track record with dealing with challenging customers
  • Mind for math and comfortable with numbers
  • Familiarity with MS Office Suite, including experience with Excel
  • Must be fast learner with computers and navigating proprietary software
  • Strong and reliable work ethic
  • Thrive with teams
  • Follows instructions well
  • Problem-solver with inquisitive mind


Compensation:  Commensurate with experience