Customer Services Representative (Tech Support)

  • Conduent
  • Raleigh, NC, USA
  • Mar 11, 2019
Full time Customer Service Telecommunications

Job Description

As a team member in our Customer Care business, you’ll focus on building trust with our clients. Depending on your role, you could be helping customers directly through voice and chat, training tomorrow’s leaders, or leading the way to ensure our centers run more smoothly. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking.

  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to work with customers to resolve inquiries.
  • Provide troubleshooting assistance to customers 
  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
  • Maintain a high level of world class customer service/professionalism to a wide range of customers. 
  • Recommend products that best suit the customer.

Minimum experience or requirements: 

  • Six months experience in providing customer service either via phone or in person 
  • Maintain a positive environment, working with co-workers and customers within a diverse culture. 
  • Excellent telephone manner and listening skills. 
  • The ability to relate to customers in a professional and courteous manner. 
  • The ability to work in a team environment. 
  • The ability to work under pressure.
  • Excellent attention to detail and multi-tasking ability. 
  • Self-motivation to work under his/her own initiative. 
  • Must pass state, federal and criminal background check 
  • Must have High School diploma or general education degree (GED).  
  • Must be at least 18 years of age or older
  • Must Type (40WPM)