Basic Function:
Schedule and provide support for all shop and field service repairs of compressed air equipment, providing regular updates to the Service Manager and the customer.
Nature & Scope:
Work with the Service Manager to coordinate the activities of the Service Department. Serve as information liaison between the Service Manager, Service Technicians, Parts Specialist, and customers
Minimum experience or requirements:
Job Knowledge, Skills, and Abilities:
Knowledge of parts and maintenance/repair for air compressors or similar machinery preferred.
Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service.
Must be proficient in Microsoft Office, including Word and Excel.
Experience with BPCS and/or MAM preferred
Sep 25, 2018
Full time
Basic Function:
Schedule and provide support for all shop and field service repairs of compressed air equipment, providing regular updates to the Service Manager and the customer.
Nature & Scope:
Work with the Service Manager to coordinate the activities of the Service Department. Serve as information liaison between the Service Manager, Service Technicians, Parts Specialist, and customers
Minimum experience or requirements:
Job Knowledge, Skills, and Abilities:
Knowledge of parts and maintenance/repair for air compressors or similar machinery preferred.
Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service.
Must be proficient in Microsoft Office, including Word and Excel.
Experience with BPCS and/or MAM preferred
Basic Function:
Perform routine, preventative maintenance and repairs on oil injected and oil-free air compressors.
Nature & Scope:
Preventative maintenance should be conducted in accordance with manufacturer’s recommendations (with regard to schedule and scope). Perform diagnostics on malfunctioning compressors, determine possible causes for malfunctions, and perform repairs as suggested by diagnostics and assessment. Prior to and following preventative maintenance and repairs test and document the proper operating parameters of the compressor.
Minimum experience or requirements:
Job Knowledge, Skills, and Abilities:
Must have a valid driver’s license as well as an insurable driving record
Must possess a strong mechanical aptitude as well as have a firm grasp on electrical concepts
Must be proficient in Microsoft Office including Word, Excel, and email; proficiency in IBM Lotus Notes applications preferred
Excellent mechanical, electrical, and electronic repair skills
Must be able to work well with others on the jobsite as well as on the phone
Must be able to work on a ladder and/or scissor lift
Must supply all basic required tools
Education and Experience:
High School diploma or equivalent required; technical college degree preferred.
Relevant mechanical repair experience preferred
Sep 25, 2018
Full time
Basic Function:
Perform routine, preventative maintenance and repairs on oil injected and oil-free air compressors.
Nature & Scope:
Preventative maintenance should be conducted in accordance with manufacturer’s recommendations (with regard to schedule and scope). Perform diagnostics on malfunctioning compressors, determine possible causes for malfunctions, and perform repairs as suggested by diagnostics and assessment. Prior to and following preventative maintenance and repairs test and document the proper operating parameters of the compressor.
Minimum experience or requirements:
Job Knowledge, Skills, and Abilities:
Must have a valid driver’s license as well as an insurable driving record
Must possess a strong mechanical aptitude as well as have a firm grasp on electrical concepts
Must be proficient in Microsoft Office including Word, Excel, and email; proficiency in IBM Lotus Notes applications preferred
Excellent mechanical, electrical, and electronic repair skills
Must be able to work well with others on the jobsite as well as on the phone
Must be able to work on a ladder and/or scissor lift
Must supply all basic required tools
Education and Experience:
High School diploma or equivalent required; technical college degree preferred.
Relevant mechanical repair experience preferred
WOW! Internet, TV, and Phone
Anne Arundel County, MD, USA
Formerly known as Broadstripe, WOW! Internet TV and Phone is the 6th largest cable provider. Our Customer Care Representative position works with the customers with billing, technical issues and general questions. If you enjoy assisting customers and brigtening up their day, this is the position for you!
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Provides cable troubleshooting expertise by supporting analog and digital video equipment to include VOD, interactive guide, remote controls, and parental controls
Troubleshoots poor video quality and unavailable channels the customer expects to receive
Processes billing payments
Provides information and answers questions on billing cycles, payment due dates and the impact of non-pay status
Accurately educates the customer on general charges to their account based on package and prorations when changes are made to the package
Proactively analyzes the customer's account, and educates the customer on other services that might be of interest
identify the need for customer needs for lines of business upgrade and downgrade
work with customers to retain business
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-Education:
High school graduate or equivalent
-Experience:
At least one year of customer service experience required, with prior call center experience in the cable industry a plus
Must possess the ability to learn basic cable troubleshooting
Candidates must possess the ability to read and interpret documents, such as safety rules, product information and training materials
Must possess excellent communication skills and be able to communicate and present effectively on the telephone
Must possess excellent customer service skills, and ability to communicate technical information to a non-technical audience
Ability to add, subtract, multiply, and divide figures and amounts using whole numbers, common fractions and decimals
Ability to define problems, collect data, establish facts, and solve practical problems
-Computer Skills:
Ability to use Word processing, Internet software and e-mail
Must be capable of becoming proficient in the use of ICOM's and internal knowledge tool (training provided)
-Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to talk and hear
Required to use hands to type, handle objects and paperwork
Required to use close vision and be able to focus
Must be able to perform computer functions and operate routine office equipment
Must be able to perform moderate walking throughout the call center
Must be able to sit for extended periods of time
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
#customercare
Sep 25, 2018
Full time
Formerly known as Broadstripe, WOW! Internet TV and Phone is the 6th largest cable provider. Our Customer Care Representative position works with the customers with billing, technical issues and general questions. If you enjoy assisting customers and brigtening up their day, this is the position for you!
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Provides cable troubleshooting expertise by supporting analog and digital video equipment to include VOD, interactive guide, remote controls, and parental controls
Troubleshoots poor video quality and unavailable channels the customer expects to receive
Processes billing payments
Provides information and answers questions on billing cycles, payment due dates and the impact of non-pay status
Accurately educates the customer on general charges to their account based on package and prorations when changes are made to the package
Proactively analyzes the customer's account, and educates the customer on other services that might be of interest
identify the need for customer needs for lines of business upgrade and downgrade
work with customers to retain business
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-Education:
High school graduate or equivalent
-Experience:
At least one year of customer service experience required, with prior call center experience in the cable industry a plus
Must possess the ability to learn basic cable troubleshooting
Candidates must possess the ability to read and interpret documents, such as safety rules, product information and training materials
Must possess excellent communication skills and be able to communicate and present effectively on the telephone
Must possess excellent customer service skills, and ability to communicate technical information to a non-technical audience
Ability to add, subtract, multiply, and divide figures and amounts using whole numbers, common fractions and decimals
Ability to define problems, collect data, establish facts, and solve practical problems
-Computer Skills:
Ability to use Word processing, Internet software and e-mail
Must be capable of becoming proficient in the use of ICOM's and internal knowledge tool (training provided)
-Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to talk and hear
Required to use hands to type, handle objects and paperwork
Required to use close vision and be able to focus
Must be able to perform computer functions and operate routine office equipment
Must be able to perform moderate walking throughout the call center
Must be able to sit for extended periods of time
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
#customercare
Summary: Under general supervision of a Utilities Supervisor with some direction from the Crew Leader, the Maintenance Worker performs a variety of tasks in the general installation, maintenance and repair of sewer system mains, sewer pipes and provides support to the public and assigned City departments and divisions.
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.
Essential Job Functions:
Assists in the installation, maintenance and repair of City sewer utilities to include sewer pipes, sewer pumps and sewage systems.
Installs, removes, replaces, maintains, and repairs system components in conjunction with regulatory requirements and departmental/division guidelines.
Assists in cleaning, inspecting and repairing sewer mains.
Inspects work in progress and at completion for compliance with applicable policies, procedures, plans, specifications, and standards of quality and safety.
Monitors equipment operator to prevent damage to other utility lines while digging.
Answers emergency calls from the public and other agencies taking appropriate action such as placing jetting sewer services/ sewer main repairs and repairs to the water system.
Completes reports on daily work assignments and activities as required.
Organizes tools, equipment and supplies necessary to complete assignments.
Inspects, cleans and maintains equipment and tools in safe operating order.
Performs routine inspections of assigned areas to detect any necessary repairs or hazardous conditions.
Maintains safety regulations including wearing appropriate clothing, erecting proper barricades and signage and using proper equipment and tools.
Drives dump truck for assignments as required by supervisor.
Other Important Duties:
May be required to assists in the setup, teardown, and cleanup for special events and meetings.
May occasionally be required to work on-call, evenings or weekends.
Travels to attend meetings and training.
Performs other related duties as assigned.
Regular and consistent attendance for the assigned work hours is essential.
Minimum experience or requirements:
Required Knowledge and Skills:
Knowledge of general maintenance and repair techniques for common tools and equipment used in general construction and maintenance work; and their basic safety precautions and procedures.
Knowledge of the operation and maintenance of power and hand tools.
Knowledge of safe handling techniques of hazardous chemicals and materials.
Knowledge of City policies and procedures.
Skill in following oral and written communications and directions.
Skill in planning and organizing materials and supplies necessary to complete work orders or daily assignments.
Skill in operating assigned equipment, tools and vehicles.
Skill in resolving customer complaints and concerns.
Ability to maintain effective working relationships.
Ability to follow all City policies and procedures.
Preferred Education, Experience, and Certifications:
Prefer High School Diploma or GED or equivalent combination of education and experience.
May be required to obtain certification or licensure specific to area of assignment within six (6) months from date of employment.
Must pass a pre-employment drug screen, physical agility test, criminal background check and MVR check.
Must possess valid State of Texas Drivers License and must obtain State of Texas Class A CDL within six (6) months of employment date.
Environmental Factors and Conditions/Physical Requirements:
Work is performed in an outdoor environment.
May be subject to repetitive motion and heavy manual labor such as painting, digging, repairing water/sewer lines, transporting, delivering and picking up debris, or other required equipment.
May be confined to small spaces.
Daily physical labor that includes extended periods of sitting, standing, bending, reaching, kneeling, entering enclosed spaces, climbing ladders, lifting heavy equipment, digging potholes, swinging a sledgehammer, driving a dump truck, operating other equipment and other similar physically exerting activities on a daily basis
May be exposed to moving traffic, extreme weather conditions, hazardous chemicals, fumes, heights, confined spaces, trenches, air and water borne pathogens, body fluids, infectious diseases, rodents and insects.
Must be able to lift up to 85 pounds.
Equipment and Tools Utilized:
Equipment utilized includes sledge hammer, shovel, dump truck, hand/power tools and equipment specific to area of assignment, ladders, testing equipment, generators, water pumps, and department vehicles.
Sep 25, 2018
Full time
Summary: Under general supervision of a Utilities Supervisor with some direction from the Crew Leader, the Maintenance Worker performs a variety of tasks in the general installation, maintenance and repair of sewer system mains, sewer pipes and provides support to the public and assigned City departments and divisions.
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.
Essential Job Functions:
Assists in the installation, maintenance and repair of City sewer utilities to include sewer pipes, sewer pumps and sewage systems.
Installs, removes, replaces, maintains, and repairs system components in conjunction with regulatory requirements and departmental/division guidelines.
Assists in cleaning, inspecting and repairing sewer mains.
Inspects work in progress and at completion for compliance with applicable policies, procedures, plans, specifications, and standards of quality and safety.
Monitors equipment operator to prevent damage to other utility lines while digging.
Answers emergency calls from the public and other agencies taking appropriate action such as placing jetting sewer services/ sewer main repairs and repairs to the water system.
Completes reports on daily work assignments and activities as required.
Organizes tools, equipment and supplies necessary to complete assignments.
Inspects, cleans and maintains equipment and tools in safe operating order.
Performs routine inspections of assigned areas to detect any necessary repairs or hazardous conditions.
Maintains safety regulations including wearing appropriate clothing, erecting proper barricades and signage and using proper equipment and tools.
Drives dump truck for assignments as required by supervisor.
Other Important Duties:
May be required to assists in the setup, teardown, and cleanup for special events and meetings.
May occasionally be required to work on-call, evenings or weekends.
Travels to attend meetings and training.
Performs other related duties as assigned.
Regular and consistent attendance for the assigned work hours is essential.
Minimum experience or requirements:
Required Knowledge and Skills:
Knowledge of general maintenance and repair techniques for common tools and equipment used in general construction and maintenance work; and their basic safety precautions and procedures.
Knowledge of the operation and maintenance of power and hand tools.
Knowledge of safe handling techniques of hazardous chemicals and materials.
Knowledge of City policies and procedures.
Skill in following oral and written communications and directions.
Skill in planning and organizing materials and supplies necessary to complete work orders or daily assignments.
Skill in operating assigned equipment, tools and vehicles.
Skill in resolving customer complaints and concerns.
Ability to maintain effective working relationships.
Ability to follow all City policies and procedures.
Preferred Education, Experience, and Certifications:
Prefer High School Diploma or GED or equivalent combination of education and experience.
May be required to obtain certification or licensure specific to area of assignment within six (6) months from date of employment.
Must pass a pre-employment drug screen, physical agility test, criminal background check and MVR check.
Must possess valid State of Texas Drivers License and must obtain State of Texas Class A CDL within six (6) months of employment date.
Environmental Factors and Conditions/Physical Requirements:
Work is performed in an outdoor environment.
May be subject to repetitive motion and heavy manual labor such as painting, digging, repairing water/sewer lines, transporting, delivering and picking up debris, or other required equipment.
May be confined to small spaces.
Daily physical labor that includes extended periods of sitting, standing, bending, reaching, kneeling, entering enclosed spaces, climbing ladders, lifting heavy equipment, digging potholes, swinging a sledgehammer, driving a dump truck, operating other equipment and other similar physically exerting activities on a daily basis
May be exposed to moving traffic, extreme weather conditions, hazardous chemicals, fumes, heights, confined spaces, trenches, air and water borne pathogens, body fluids, infectious diseases, rodents and insects.
Must be able to lift up to 85 pounds.
Equipment and Tools Utilized:
Equipment utilized includes sledge hammer, shovel, dump truck, hand/power tools and equipment specific to area of assignment, ladders, testing equipment, generators, water pumps, and department vehicles.
Creates a welcoming environment by greeting and approaching customers
Exceeds customer expectations by providing assistance with a positive attitude
Recommends merchandise based on product knowledge and customer preferences
Is knowledgeable and educates self and others on merchandise
Demonstrates timely follow-up and follow-through on customer requests and commitments
Actively creates a welcoming environment through teamwork and collaboration
Effectively utilizes mobile devices to communicate with customers and expand business
Effectively utilizes available clientele tools and resources to increase personal business
Frequently advises customers of the benefits of the InCircle program
Works to develop long term customer relationships
Assist in maintaining visual and merchandise presentation standards on the selling floor
Ensure audit compliance
Demonstrate flexibility and ability to adapt to the changing needs of the business
Minimum experience or requirements:
Excellent customer service skills
Motivated and results driven
Strong attention to detail
Ability to work autonomously
Commission sales experience preferred
Previous retail experience preferred
Standing, bending, lifting, climbing stairs
Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.
Sep 25, 2018
Full time
Creates a welcoming environment by greeting and approaching customers
Exceeds customer expectations by providing assistance with a positive attitude
Recommends merchandise based on product knowledge and customer preferences
Is knowledgeable and educates self and others on merchandise
Demonstrates timely follow-up and follow-through on customer requests and commitments
Actively creates a welcoming environment through teamwork and collaboration
Effectively utilizes mobile devices to communicate with customers and expand business
Effectively utilizes available clientele tools and resources to increase personal business
Frequently advises customers of the benefits of the InCircle program
Works to develop long term customer relationships
Assist in maintaining visual and merchandise presentation standards on the selling floor
Ensure audit compliance
Demonstrate flexibility and ability to adapt to the changing needs of the business
Minimum experience or requirements:
Excellent customer service skills
Motivated and results driven
Strong attention to detail
Ability to work autonomously
Commission sales experience preferred
Previous retail experience preferred
Standing, bending, lifting, climbing stairs
Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.
Creates a welcoming environment by greeting and approaching customers
Exceeds customer expectations by providing assistance with a positive attitude
Recommends merchandise based on product knowledge and customer preferences
Is knowledgeable and educates self and others on merchandise
Demonstrates timely follow-up and follow-through on customer requests and commitments
Actively creates a welcoming environment through teamwork and collaboration
Effectively utilizes mobile devices to communicate with customers and expand business
Effectively utilizes available clientele tools and resources to increase personal business
Frequently advises customers of the benefits of the InCircle program
Works to develop long term customer relationships
Assist in maintaining visual and merchandise presentation standards on the selling floor
Ensure audit compliance
Demonstrate flexibility and ability to adapt to the changing needs of the business
Minimum experience or requirements:
Excellent customer service skills
Motivated and results driven
Strong attention to detail
Ability to work autonomously
Commission sales experience preferred
Previous retail experience preferred
Standing, bending, lifting, climbing stairs
Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.
Sep 25, 2018
Full time
Creates a welcoming environment by greeting and approaching customers
Exceeds customer expectations by providing assistance with a positive attitude
Recommends merchandise based on product knowledge and customer preferences
Is knowledgeable and educates self and others on merchandise
Demonstrates timely follow-up and follow-through on customer requests and commitments
Actively creates a welcoming environment through teamwork and collaboration
Effectively utilizes mobile devices to communicate with customers and expand business
Effectively utilizes available clientele tools and resources to increase personal business
Frequently advises customers of the benefits of the InCircle program
Works to develop long term customer relationships
Assist in maintaining visual and merchandise presentation standards on the selling floor
Ensure audit compliance
Demonstrate flexibility and ability to adapt to the changing needs of the business
Minimum experience or requirements:
Excellent customer service skills
Motivated and results driven
Strong attention to detail
Ability to work autonomously
Commission sales experience preferred
Previous retail experience preferred
Standing, bending, lifting, climbing stairs
Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.
Other - Direct Care
Evening Shift: 2pm-10pm (does include the weekends)
Overnight Shift: 9:30pm-7:30am (does include the weekends)
The Behavioral Health Technician (BHT) level works under general supervision, performing basic support to individuals served with limited autonomy. Support may include physical, social, emotional, and work-related needs. Staff provides advocacy and support to individuals served by:
Assisting individuals served in learning social and self-care skills including but not limited to meal preparation, laundry, housekeeping activities, and personal hygiene needs including toileting and showering, and organization.
Maintaining a safe environment for person served
Minimum experience or requirements:
Must be 18+
Must have High School Diploma or GED
Must be able to pass background checks thru the Adult Protective Services, Child Protective Services, Kansas Bureau of Investigation (KBI)
Sep 25, 2018
Full time
Other - Direct Care
Evening Shift: 2pm-10pm (does include the weekends)
Overnight Shift: 9:30pm-7:30am (does include the weekends)
The Behavioral Health Technician (BHT) level works under general supervision, performing basic support to individuals served with limited autonomy. Support may include physical, social, emotional, and work-related needs. Staff provides advocacy and support to individuals served by:
Assisting individuals served in learning social and self-care skills including but not limited to meal preparation, laundry, housekeeping activities, and personal hygiene needs including toileting and showering, and organization.
Maintaining a safe environment for person served
Minimum experience or requirements:
Must be 18+
Must have High School Diploma or GED
Must be able to pass background checks thru the Adult Protective Services, Child Protective Services, Kansas Bureau of Investigation (KBI)
Outside Residential Sales
Are you looking for a career that allows you to work your own style? WOW! Internet TV & Phone has an opportunity that will not only give you career mobility, but will reward you for improved performance and will offer you a steady salary. We are looking to maintain our culture of respect, integrity, spirit of service, and accountability, and our Outside Residential Sales professionals are the first to display these values to our customers. We believe that “how” we treat our customers, and our employees, earns dedication.
The Job Details:
Working a flexible assigned schedule, you are assigned a residential territory that is your own entrepreneurial venture. It's like owning your own business, without any of the overhead. You will sell and promote our internet, TV, and phone services to residential customers. Our customer service is something we pride ourselves on, so you are selling not only our products, but our company’s values as well. By knocking on our potential customers' doors, and using a consultative approach to selling, you will work with the customer to find an individualized solution to their needs.
Who is the right person for this role?
• A self-starter with a real passion for, success, a desire to learn, and who is a people-person. Are you highly motivated by commission? We have an uncapped commission structure for our Residential Sales reps, so your work ethic will directly correlate to how much you bring home at the end of the day.
• A talented individual with experience in a customer service oriented profession -- Sales experience is a plus, but not required. We are seeking someone who places importance on customer service and strives for an excellent customer experience.
• Minimum requirements are having a High School Degree or GED, a valid Driver's License and driving record that meets our standards.
What will we do for you?
• We offer individualized training, a ramp up period, and ongoing support to make you successful. Training is a combination of product knowledge and on-the-job shadowing. You will get to observe firsthand how the job is done, and learn some tips from some of our most successful reps along the way.
• Our employees receive their base salary plus uncapped commissions bi-weekly, quarterly bonuses, health benefits , 401K, paid vacations and much more. Reps typically earn $50K-$90K + a year, but your success is 100% motivated by you.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Sep 25, 2018
Full time
Outside Residential Sales
Are you looking for a career that allows you to work your own style? WOW! Internet TV & Phone has an opportunity that will not only give you career mobility, but will reward you for improved performance and will offer you a steady salary. We are looking to maintain our culture of respect, integrity, spirit of service, and accountability, and our Outside Residential Sales professionals are the first to display these values to our customers. We believe that “how” we treat our customers, and our employees, earns dedication.
The Job Details:
Working a flexible assigned schedule, you are assigned a residential territory that is your own entrepreneurial venture. It's like owning your own business, without any of the overhead. You will sell and promote our internet, TV, and phone services to residential customers. Our customer service is something we pride ourselves on, so you are selling not only our products, but our company’s values as well. By knocking on our potential customers' doors, and using a consultative approach to selling, you will work with the customer to find an individualized solution to their needs.
Who is the right person for this role?
• A self-starter with a real passion for, success, a desire to learn, and who is a people-person. Are you highly motivated by commission? We have an uncapped commission structure for our Residential Sales reps, so your work ethic will directly correlate to how much you bring home at the end of the day.
• A talented individual with experience in a customer service oriented profession -- Sales experience is a plus, but not required. We are seeking someone who places importance on customer service and strives for an excellent customer experience.
• Minimum requirements are having a High School Degree or GED, a valid Driver's License and driving record that meets our standards.
What will we do for you?
• We offer individualized training, a ramp up period, and ongoing support to make you successful. Training is a combination of product knowledge and on-the-job shadowing. You will get to observe firsthand how the job is done, and learn some tips from some of our most successful reps along the way.
• Our employees receive their base salary plus uncapped commissions bi-weekly, quarterly bonuses, health benefits , 401K, paid vacations and much more. Reps typically earn $50K-$90K + a year, but your success is 100% motivated by you.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Summary:
As a Sales Associate, you'll use a variety of tools, resources and skills to achieve sales goals. This is a true inside sales role in a highly competitive environment. You'll take calls from current and potential customers to sell them the WOW! products and services that best meet their needs, as well as speak with customers in some stage of disconnecting to encourage them to continue service. You will also make outbound calls and engage WOW customers for a variety of reasons not limited to Sales or Saves calls.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Achieve a target number of connects - relative to budget
Follow all established processes and procedures regarding installation, security (customer and company), order entry, and disclosure requirements
Accurately assess individual customer needs and issues to recommend appropriate features, benefits and value of WOW's product. Working to sell all lines of business relative to marketing campaigns and initiatives
Field inbound calls and make outbound calls with customers/potential customers expressing interest in WOW products or services
Maintain the sales leads database, and effectively perform outbound contact associated with the leads in an attempt to actively acquire new customers
Follow the sales call handling process to maximize sales potential
Maintain knowledge of current company procedures, packages, and policies; additionally, communicate competitive information obtained through customer interaction with the management team
Attend all coaching and development meetings including huddles and participate with professional observations and feedback
Stay abreast of industry trends and competitor activities
Embrace company values and ensure all activity and communications entail Respect, Integrity, Servanthood and Ownership
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High school diploma or equivalent
College education in Sales, Marketing or Business preferred
Experience/Skills Needed:
At least one year of sales experience strongly preferred
Able to read and interpret documents (scorecard metrics/data, safety rules, sales presentations, product information and training materials)
Able to present complex information on the telephone to customers clearly and professionally
Able to document customer interactions in writing
Use persuasive techniques effectively to overcome objections
Like solving practical problems presented by customers
have a resilient, positive attitude
Thrive in a fast-paced call center environment
Computer Skills:
Need to be windows proficient and capable of learning complex billing systems (ICOM's or USHA experience a plus)
Need to be Microsoft Office proficient
Customer Relationship Management CRM (ie Salesforce) experience a plus
Experience using a dialer a plus
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
regularly required to talk and hear
required to use hands to type, handle objects and paperwork
required to reach and hold on to items at chest level or reach above the shoulder
required to use close vision and be able to focus
required to sit or stand at a desk and field calls for a full work day in a call center environment
WOW! is an Equal Opportunity Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Sep 25, 2018
Full time
Summary:
As a Sales Associate, you'll use a variety of tools, resources and skills to achieve sales goals. This is a true inside sales role in a highly competitive environment. You'll take calls from current and potential customers to sell them the WOW! products and services that best meet their needs, as well as speak with customers in some stage of disconnecting to encourage them to continue service. You will also make outbound calls and engage WOW customers for a variety of reasons not limited to Sales or Saves calls.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Achieve a target number of connects - relative to budget
Follow all established processes and procedures regarding installation, security (customer and company), order entry, and disclosure requirements
Accurately assess individual customer needs and issues to recommend appropriate features, benefits and value of WOW's product. Working to sell all lines of business relative to marketing campaigns and initiatives
Field inbound calls and make outbound calls with customers/potential customers expressing interest in WOW products or services
Maintain the sales leads database, and effectively perform outbound contact associated with the leads in an attempt to actively acquire new customers
Follow the sales call handling process to maximize sales potential
Maintain knowledge of current company procedures, packages, and policies; additionally, communicate competitive information obtained through customer interaction with the management team
Attend all coaching and development meetings including huddles and participate with professional observations and feedback
Stay abreast of industry trends and competitor activities
Embrace company values and ensure all activity and communications entail Respect, Integrity, Servanthood and Ownership
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
High school diploma or equivalent
College education in Sales, Marketing or Business preferred
Experience/Skills Needed:
At least one year of sales experience strongly preferred
Able to read and interpret documents (scorecard metrics/data, safety rules, sales presentations, product information and training materials)
Able to present complex information on the telephone to customers clearly and professionally
Able to document customer interactions in writing
Use persuasive techniques effectively to overcome objections
Like solving practical problems presented by customers
have a resilient, positive attitude
Thrive in a fast-paced call center environment
Computer Skills:
Need to be windows proficient and capable of learning complex billing systems (ICOM's or USHA experience a plus)
Need to be Microsoft Office proficient
Customer Relationship Management CRM (ie Salesforce) experience a plus
Experience using a dialer a plus
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
regularly required to talk and hear
required to use hands to type, handle objects and paperwork
required to reach and hold on to items at chest level or reach above the shoulder
required to use close vision and be able to focus
required to sit or stand at a desk and field calls for a full work day in a call center environment
WOW! is an Equal Opportunity Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
This is an in-person customer service position! Hours are typically 10am-3pm for this role.
This person is responsible for payment and equipment processing and customer service support for installation, service, sales and billing inquiries to customers at the regional walk-in support centers. Provides support to Supervisor and other members of the CSR team.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Trains new customer service representatives on daily tasks, ICOMS, processes, policies and metrics
Receives and processes field collections from contractors
Provides general support to the Customer Service Supervisor including processing of contractor billing audits and cash receipts from collection partners
Provides general service support and basic troubleshooting activities
Schedules service calls in compliance with company policies
Prioritizes workload for team when required
Completes special projects and reports as required
Greets customers and handles general billing and service inquiries
Communicates service offerings to customers and processes new installation orders, upgrades and change of service work orders into the company's billing system
Receives and processes payments and equipment from customers
Makes appropriate payment/equipment adjustments to billing database
Balances daily receipts and cash drawer
Stays current with all changes in CSR processing tasks and pricing changes; provides update training to other customer service representatives
May provide day-to-day direction of team priorities and provides leadership as required in absence of supervisor
Performs other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to multitask and prioritize work
Must have excellent customer service skills
Education/Experience :
High school diploma or equivalent is required; 2+ years of customer service experience preferred
Computer Skills :
Requires working knowledge of Excel software, email and Internet; basic knowledge of CSG or similar billing system preferred.
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
regularly required to talk and hear
required to use hands to type, handle objects and paperwork
required to reach and hold on to items at chest level or reach above the shoulder
required to use close vision and be able to focus
required to lift up to 20 pounds and push, pull or maneuver equipment cart exceeding 100 pounds
must be able to work occasional overtime as required including weekends
WOW! is an Equal Opportunity Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Sep 25, 2018
Part time
This is an in-person customer service position! Hours are typically 10am-3pm for this role.
This person is responsible for payment and equipment processing and customer service support for installation, service, sales and billing inquiries to customers at the regional walk-in support centers. Provides support to Supervisor and other members of the CSR team.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Trains new customer service representatives on daily tasks, ICOMS, processes, policies and metrics
Receives and processes field collections from contractors
Provides general support to the Customer Service Supervisor including processing of contractor billing audits and cash receipts from collection partners
Provides general service support and basic troubleshooting activities
Schedules service calls in compliance with company policies
Prioritizes workload for team when required
Completes special projects and reports as required
Greets customers and handles general billing and service inquiries
Communicates service offerings to customers and processes new installation orders, upgrades and change of service work orders into the company's billing system
Receives and processes payments and equipment from customers
Makes appropriate payment/equipment adjustments to billing database
Balances daily receipts and cash drawer
Stays current with all changes in CSR processing tasks and pricing changes; provides update training to other customer service representatives
May provide day-to-day direction of team priorities and provides leadership as required in absence of supervisor
Performs other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to multitask and prioritize work
Must have excellent customer service skills
Education/Experience :
High school diploma or equivalent is required; 2+ years of customer service experience preferred
Computer Skills :
Requires working knowledge of Excel software, email and Internet; basic knowledge of CSG or similar billing system preferred.
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
regularly required to talk and hear
required to use hands to type, handle objects and paperwork
required to reach and hold on to items at chest level or reach above the shoulder
required to use close vision and be able to focus
required to lift up to 20 pounds and push, pull or maneuver equipment cart exceeding 100 pounds
must be able to work occasional overtime as required including weekends
WOW! is an Equal Opportunity Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
WOW! is one the nation's largest providers of Internet, Data, Cloud, Phone and Cable Services and we are seeking talented people to join our Business Account Executive team.
Are you looking to extend your career with a clear path to success? Then the Business Account Executive role is the opportunity for you. You can count on a defined career trajectory with a clear beginning and an open end - meaning our coaches will teach you the business. You can take what you have learned to help shape your future. Once you master this role, you will have plenty of opportunities to advance given our promote-from-within philosophy without ever having to change companies. The BEST part? You'll be an integral member of a best in class organization.
The Job Details:
You will start learning the telecommunications business from day one in our hands-on learning environment and structured on-boarding program. With this structure training approach you will master the knowledge and skills via our customized Business Account Executive Playbook.
You are entrusted to serve as the face of WOW! Business to the industry owners in your local territory, develop quick rapport, & quickly assess your customer's needs to build a service package that will identify solutions to improve their business.
You will identify, prospect, negotiate and sell services to a targeted customer base within your assigned local market.
You will build an effective consultative relationship with customers during the sales transaction to ensure high level of customer service is delivered.
We'll teach you how to excel at technology sales in this hunter role, where are required to contact a minimum of 20+new businesses every single day, handle your sales funnel, and maintain a high degree of sales activity.
Who is the right person for this role?
A self-starter with a real passion for success, great people skills and a desire to learn a new skill.
Telecom industry experience is a big advantage but not a deal breaker.
Someone that is persuasive, loves meeting new people, has extraordinary follow up and a committed pursuit to prospect for new business in order to grow the company brand.
Results driven individual that seeks extraordinary growth with limitless potential for meeting and exceeding their sales targets and earning potential.
High School Degree or GED, a valid Driver's License and driving record that meets our standards.
What WOW! will do for you:
Our coaches will teach you the business via a PAID five week structured onboarding and training program to ensure your success within a best in class sales organization.
Offer you a base salary plus a target commission structure with built in accelerators
Embrace you into a culture that feels like FAMILY. At WOW! we are purposefully different than our competitors in our industry...our competitive edge is our amazing culture and our team!
See to it that you will enjoy a deluxe benefits package which includes health benefits, 401K, paid vacations and much more.
Reimburse you for your personal vehicle mileage, provide you a cell phone, iPad, & laptop computer.
Grow you as a professional with a promote from within focus and a model the way mentality.
If you would like more details about our opportunity, we want to hear from you! www.wowway/careers.com
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer.
Sep 25, 2018
Full time
WOW! is one the nation's largest providers of Internet, Data, Cloud, Phone and Cable Services and we are seeking talented people to join our Business Account Executive team.
Are you looking to extend your career with a clear path to success? Then the Business Account Executive role is the opportunity for you. You can count on a defined career trajectory with a clear beginning and an open end - meaning our coaches will teach you the business. You can take what you have learned to help shape your future. Once you master this role, you will have plenty of opportunities to advance given our promote-from-within philosophy without ever having to change companies. The BEST part? You'll be an integral member of a best in class organization.
The Job Details:
You will start learning the telecommunications business from day one in our hands-on learning environment and structured on-boarding program. With this structure training approach you will master the knowledge and skills via our customized Business Account Executive Playbook.
You are entrusted to serve as the face of WOW! Business to the industry owners in your local territory, develop quick rapport, & quickly assess your customer's needs to build a service package that will identify solutions to improve their business.
You will identify, prospect, negotiate and sell services to a targeted customer base within your assigned local market.
You will build an effective consultative relationship with customers during the sales transaction to ensure high level of customer service is delivered.
We'll teach you how to excel at technology sales in this hunter role, where are required to contact a minimum of 20+new businesses every single day, handle your sales funnel, and maintain a high degree of sales activity.
Who is the right person for this role?
A self-starter with a real passion for success, great people skills and a desire to learn a new skill.
Telecom industry experience is a big advantage but not a deal breaker.
Someone that is persuasive, loves meeting new people, has extraordinary follow up and a committed pursuit to prospect for new business in order to grow the company brand.
Results driven individual that seeks extraordinary growth with limitless potential for meeting and exceeding their sales targets and earning potential.
High School Degree or GED, a valid Driver's License and driving record that meets our standards.
What WOW! will do for you:
Our coaches will teach you the business via a PAID five week structured onboarding and training program to ensure your success within a best in class sales organization.
Offer you a base salary plus a target commission structure with built in accelerators
Embrace you into a culture that feels like FAMILY. At WOW! we are purposefully different than our competitors in our industry...our competitive edge is our amazing culture and our team!
See to it that you will enjoy a deluxe benefits package which includes health benefits, 401K, paid vacations and much more.
Reimburse you for your personal vehicle mileage, provide you a cell phone, iPad, & laptop computer.
Grow you as a professional with a promote from within focus and a model the way mentality.
If you would like more details about our opportunity, we want to hear from you! www.wowway/careers.com
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer.
Warehouse Operations Specialist
Responsible for shipping, receiving, inventory tracking and issuing of new and returned equipment and packaging.
Duties & Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
Completes deliveries by driving truck or van to and from other company locations.
Maintains inventory controls by collecting stock location orders and printing requests.
Maintains quality service by following organization standards.
Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.
Completes reports by entering required information.
Operates a forklift as required
Contributes to team effort by accomplishing related results as needed.
All other duties as assigned
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience :
High school diploma or GED preferred. 1-2 years light industrial or material control experience preferred.
Teamwork, Coordination, Organization, Planning, Time Management, Reporting Skills, Inventory Control, Documentation Skills, Equipment Maintenance, Data Entry Skills, Dependability
Computer Skills :
Basic computer skills including e-mail required, MSOffice skills are preferred. Individual must be able to learn specific program requirements for inventory and database maintenance.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:
regularly required to talk and hear
frequently required to sit, bend at the knees and waist, and work walking or standing up to 50% of the time
required to use hands to type, handle objects, boxes, equipment, tools and paperwork
required to raise his/her arms overhead to work, reach, and carry
required to use close vision, peripheral vision, focus and see colors as required to read equipment and material labels, color-coded inventory, computer terminal screens, etc.
required to have a valid driver's license and maintain a driving record that meets the standards of the insurance carrier.
Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.
occasionally required to climb
occasionally required to lift and carry objects up to 50 lbs and ladders up to 75 lbs
occasionally required to drive a forklift
The employee generally works in warehouse and indoor office environments but occasionally works out of doors, in all types of weather and on uneven terrain. Overtime may be required.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer
#warehouse
Sep 25, 2018
Full time
Warehouse Operations Specialist
Responsible for shipping, receiving, inventory tracking and issuing of new and returned equipment and packaging.
Duties & Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
Completes deliveries by driving truck or van to and from other company locations.
Maintains inventory controls by collecting stock location orders and printing requests.
Maintains quality service by following organization standards.
Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.
Completes reports by entering required information.
Operates a forklift as required
Contributes to team effort by accomplishing related results as needed.
All other duties as assigned
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience :
High school diploma or GED preferred. 1-2 years light industrial or material control experience preferred.
Teamwork, Coordination, Organization, Planning, Time Management, Reporting Skills, Inventory Control, Documentation Skills, Equipment Maintenance, Data Entry Skills, Dependability
Computer Skills :
Basic computer skills including e-mail required, MSOffice skills are preferred. Individual must be able to learn specific program requirements for inventory and database maintenance.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:
regularly required to talk and hear
frequently required to sit, bend at the knees and waist, and work walking or standing up to 50% of the time
required to use hands to type, handle objects, boxes, equipment, tools and paperwork
required to raise his/her arms overhead to work, reach, and carry
required to use close vision, peripheral vision, focus and see colors as required to read equipment and material labels, color-coded inventory, computer terminal screens, etc.
required to have a valid driver's license and maintain a driving record that meets the standards of the insurance carrier.
Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.
occasionally required to climb
occasionally required to lift and carry objects up to 50 lbs and ladders up to 75 lbs
occasionally required to drive a forklift
The employee generally works in warehouse and indoor office environments but occasionally works out of doors, in all types of weather and on uneven terrain. Overtime may be required.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer
#warehouse
Please join us in our Taylor office for Walk-in Wednesday hiring events! Come to the office at any point during these time frames for on the spot interviews with our hiring managers. New to the industry? No experience is needed! Not able to make it to one of these times? No problem. Simply apply, and a recruiter will be in touch with you!
Dates & Times: Wednesday 9/26 and 10/3 from 2 PM - 5 PM
Address: 26035 Northline Rd., Taylor, MI 48180
WOW! is now proud to offer $16/hr starting wages!
Summary:
Are you passionate about providing an extraordinary customer experience while you help resolve our customer's internet, cable,and phone issues? Do you want to work for a company that WOWs its customers and employees? We have the right job for you, so please keep reading to see what we can offer you. We want you to come be a part of a team that connects our customers to the ever-changing, amazing digital world.
Duties and Responsibilities:
We take pride in our ability to provide the best customer experience, so take a look at the responsibilities you will have as a Field Service Technician. This list might seem daunting at first, but keep reading. You would be surprised how phenomenal our six week training program is.
You will perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
Install interior and exterior wiring and relocate outlets
Install or remove converters and cable modems
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage and troubleshoot accordingly
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
We want you to provide excellent customer service, our customers are essential to the success of our business.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable in both underground and aerial fashions.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from the output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compare findings with documentation.
Performs network troubleshooting including ping test, trace routes, and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred however if you are eager to learn, we would enjoy the opportunity to talk about your journey.
Computer Skills:
Basic computer skills are preferred, including the use of internet and e-mail applications. You will need to know how to use this technology, especially if you are installing digital services for WOW customers.
Physical Demands/Working Conditions:
We know this position can be tough, but you get to enjoy the outdoors and experience many different weather conditions while travelling over different terrains and more than likely checking out those crawlspaces and attics in our customer's homes. You can expect to be on your feet for the majority of the working day, and climbing up and down 28' ladders.
Carry and operate both power and hand tools
Ability to perform work in elevated places (i.e., roofs and utility poles) and work safely around power lines and electrical equipment
Work with small components and differentiate between different sizes and colors of wires
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Guess what you might see in these spaces? Spiders, we cannot really prepare you for seeing these but just know they are out there.
We need you to drive our company vehicles in a safe and friendly way, remember we are the type of company that hires people who let other people merge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands of the job.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
#fieldtech
Sep 25, 2018
Full time
Please join us in our Taylor office for Walk-in Wednesday hiring events! Come to the office at any point during these time frames for on the spot interviews with our hiring managers. New to the industry? No experience is needed! Not able to make it to one of these times? No problem. Simply apply, and a recruiter will be in touch with you!
Dates & Times: Wednesday 9/26 and 10/3 from 2 PM - 5 PM
Address: 26035 Northline Rd., Taylor, MI 48180
WOW! is now proud to offer $16/hr starting wages!
Summary:
Are you passionate about providing an extraordinary customer experience while you help resolve our customer's internet, cable,and phone issues? Do you want to work for a company that WOWs its customers and employees? We have the right job for you, so please keep reading to see what we can offer you. We want you to come be a part of a team that connects our customers to the ever-changing, amazing digital world.
Duties and Responsibilities:
We take pride in our ability to provide the best customer experience, so take a look at the responsibilities you will have as a Field Service Technician. This list might seem daunting at first, but keep reading. You would be surprised how phenomenal our six week training program is.
You will perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
Install interior and exterior wiring and relocate outlets
Install or remove converters and cable modems
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage and troubleshoot accordingly
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
We want you to provide excellent customer service, our customers are essential to the success of our business.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable in both underground and aerial fashions.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from the output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compare findings with documentation.
Performs network troubleshooting including ping test, trace routes, and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred however if you are eager to learn, we would enjoy the opportunity to talk about your journey.
Computer Skills:
Basic computer skills are preferred, including the use of internet and e-mail applications. You will need to know how to use this technology, especially if you are installing digital services for WOW customers.
Physical Demands/Working Conditions:
We know this position can be tough, but you get to enjoy the outdoors and experience many different weather conditions while travelling over different terrains and more than likely checking out those crawlspaces and attics in our customer's homes. You can expect to be on your feet for the majority of the working day, and climbing up and down 28' ladders.
Carry and operate both power and hand tools
Ability to perform work in elevated places (i.e., roofs and utility poles) and work safely around power lines and electrical equipment
Work with small components and differentiate between different sizes and colors of wires
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Guess what you might see in these spaces? Spiders, we cannot really prepare you for seeing these but just know they are out there.
We need you to drive our company vehicles in a safe and friendly way, remember we are the type of company that hires people who let other people merge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands of the job.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
#fieldtech
WOW! Internet, TV, and Phone
Madison Heights, MI, USA
Please join us in our Madison Heights office for Walk-in Wednesday hiring events! Come to the office at any point during these time frames for on the spot interviews with our hiring managers. New to the industry? No experience is needed! Not able to make it to one of these times? No problem. Simply apply, and a recruiter will be in touch with you!
Dates & Times: Wednesday 9/26 and 10/3 from 2 PM - 5 PM
Address: 32650 N. Avis Dr. Madison Heights, MI 48071
WOW! is now proud to offer $16/hr starting wages!
Summary:
Are you passionate about providing an extraordinary customer experience while you help resolve our customer's internet, cable,and phone issues? Do you want to work for a company that WOWs its customers and employees? We have the right job for you, so please keep reading to see what we can offer you. We want you to come be a part of a team that connects our customers to the ever-changing, amazing digital world.
Duties and Responsibilities:
We take pride in our ability to provide the best customer experience, so take a look at the responsibilities you will have as a Field Service Technician. This list might seem daunting at first, but keep reading. You would be surprised how phenomenal our six week training program is.
You will perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
Install interior and exterior wiring and relocate outlets
Install or remove converters and cable modems
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage and troubleshoot accordingly
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
We want you to provide excellent customer service, our customers are essential to the success of our business.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable in both underground and aerial fashions.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from the output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compare findings with documentation.
Performs network troubleshooting including ping test, trace routes, and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred however if you are eager to learn, we would enjoy the opportunity to talk about your journey.
Computer Skills:
Basic computer skills are preferred, including the use of internet and e-mail applications. You will need to know how to use this technology, especially if you are installing digital services for WOW customers.
Physical Demands/Working Conditions:
We know this position can be tough, but you get to enjoy the outdoors and experience many different weather conditions while travelling over different terrains and more than likely checking out those crawlspaces and attics in our customer's homes. You can expect to be on your feet for the majority of the working day, and climbing up and down 28' ladders.
Carry and operate both power and hand tools
Ability to perform work in elevated places (i.e., roofs and utility poles) and work safely around power lines and electrical equipment
Work with small components and differentiate between different sizes and colors of wires
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Guess what you might see in these spaces? Spiders, we cannot really prepare you for seeing these but just know they are out there.
We need you to drive our company vehicles in a safe and friendly way, remember we are the type of company that hires people who let other people merge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands of the job.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
#fieldtech
Sep 25, 2018
Full time
Please join us in our Madison Heights office for Walk-in Wednesday hiring events! Come to the office at any point during these time frames for on the spot interviews with our hiring managers. New to the industry? No experience is needed! Not able to make it to one of these times? No problem. Simply apply, and a recruiter will be in touch with you!
Dates & Times: Wednesday 9/26 and 10/3 from 2 PM - 5 PM
Address: 32650 N. Avis Dr. Madison Heights, MI 48071
WOW! is now proud to offer $16/hr starting wages!
Summary:
Are you passionate about providing an extraordinary customer experience while you help resolve our customer's internet, cable,and phone issues? Do you want to work for a company that WOWs its customers and employees? We have the right job for you, so please keep reading to see what we can offer you. We want you to come be a part of a team that connects our customers to the ever-changing, amazing digital world.
Duties and Responsibilities:
We take pride in our ability to provide the best customer experience, so take a look at the responsibilities you will have as a Field Service Technician. This list might seem daunting at first, but keep reading. You would be surprised how phenomenal our six week training program is.
You will perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
Install interior and exterior wiring and relocate outlets
Install or remove converters and cable modems
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage and troubleshoot accordingly
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
We want you to provide excellent customer service, our customers are essential to the success of our business.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable in both underground and aerial fashions.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from the output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compare findings with documentation.
Performs network troubleshooting including ping test, trace routes, and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred however if you are eager to learn, we would enjoy the opportunity to talk about your journey.
Computer Skills:
Basic computer skills are preferred, including the use of internet and e-mail applications. You will need to know how to use this technology, especially if you are installing digital services for WOW customers.
Physical Demands/Working Conditions:
We know this position can be tough, but you get to enjoy the outdoors and experience many different weather conditions while travelling over different terrains and more than likely checking out those crawlspaces and attics in our customer's homes. You can expect to be on your feet for the majority of the working day, and climbing up and down 28' ladders.
Carry and operate both power and hand tools
Ability to perform work in elevated places (i.e., roofs and utility poles) and work safely around power lines and electrical equipment
Work with small components and differentiate between different sizes and colors of wires
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Guess what you might see in these spaces? Spiders, we cannot really prepare you for seeing these but just know they are out there.
We need you to drive our company vehicles in a safe and friendly way, remember we are the type of company that hires people who let other people merge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands of the job.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
#fieldtech
Outside Residential Sales
Are you looking for a sales career that allows you to connect with your customers? WOW! Internet TV & Phone has an opportunity that will not only give you career mobility, but will reward you for improved performance, while offering you a base salary and full benefits. We are looking for those who will thrive in our culture of respect, integrity, spirit of service, and accountability, because our Outside Residential Sales professionals are the first to display these values to our customers. We believe that “how” we treat our customers, and our employees, earns dedication.
The Job Details:
You will sell and promote our internet, TV, and phone services to residential customers. Working with leadership, you will develop a schedule for success in an assigned residential territory that is your own entrepreneurial venture. It's like owning your own business without any of the overhead! By knocking the doors of potential customers and using a consultative approach to selling, you will work with the customer to find a solution to their needs. Our customer service is something we pride ourselves on, so you are selling not only our products, but our company’s values as well.
Who is the right person for this role?
Someone who is highly motivated by money! We have an uncapped commission structure for our Residential Sales reps, so your work ethic will directly correlate to how much you bring home at the end of the day.
A self-starter with a passion for success and a desire to learn.
Sales experience is a plus, but not required. You will need to have, at minimum, a High School Degree or GED, a valid Driver's License and driving record that meets our standards.
What will we do for you?
We offer dynamic, industry-specific sales training and ongoing support for continued success. You will have a 3 month structured onboarding period that will include product knowledge and on-the-job shadowing. This will give you the chance to observe firsthand how the job is done, and learn some tips from some of our most successful reps along the way.
Our employees receive their base salary plus uncapped commissions paid bi-weekly, health benefits, 401K, paid vacations and much more. Reps typically earn $50K-$90K + a year, but your success is 100% motivated by you.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Sep 25, 2018
Full time
Outside Residential Sales
Are you looking for a sales career that allows you to connect with your customers? WOW! Internet TV & Phone has an opportunity that will not only give you career mobility, but will reward you for improved performance, while offering you a base salary and full benefits. We are looking for those who will thrive in our culture of respect, integrity, spirit of service, and accountability, because our Outside Residential Sales professionals are the first to display these values to our customers. We believe that “how” we treat our customers, and our employees, earns dedication.
The Job Details:
You will sell and promote our internet, TV, and phone services to residential customers. Working with leadership, you will develop a schedule for success in an assigned residential territory that is your own entrepreneurial venture. It's like owning your own business without any of the overhead! By knocking the doors of potential customers and using a consultative approach to selling, you will work with the customer to find a solution to their needs. Our customer service is something we pride ourselves on, so you are selling not only our products, but our company’s values as well.
Who is the right person for this role?
Someone who is highly motivated by money! We have an uncapped commission structure for our Residential Sales reps, so your work ethic will directly correlate to how much you bring home at the end of the day.
A self-starter with a passion for success and a desire to learn.
Sales experience is a plus, but not required. You will need to have, at minimum, a High School Degree or GED, a valid Driver's License and driving record that meets our standards.
What will we do for you?
We offer dynamic, industry-specific sales training and ongoing support for continued success. You will have a 3 month structured onboarding period that will include product knowledge and on-the-job shadowing. This will give you the chance to observe firsthand how the job is done, and learn some tips from some of our most successful reps along the way.
Our employees receive their base salary plus uncapped commissions paid bi-weekly, health benefits, 401K, paid vacations and much more. Reps typically earn $50K-$90K + a year, but your success is 100% motivated by you.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Please join us in our Potterville office for Walk-in Wednesday hiring events! Come to the office at any point during these time frames for on the spot interviews with our hiring managers. New to the industry? No experience is needed! Not able to make it to one of these times? No problem. Simply apply, and a recruiter will be in touch with you!
Dates & Times: Wednesday 9/26 and 10/3 from 2 PM - 5 PM
Address: 380 Wright Industrial Pkwy. Potterville, MI 48876
WOW! is proud to offer competitive wages starting at $15 an hour, and higher differentials for Field Service Technicians with industry experience!
WOW! is now proud to offer $15/hr starting wages!
Summary:
Are you passionate about providing an extraordinary customer experience while you help resolve our customer's internet, cable,and phone issues? Do you want to work for a company that WOWs its customers and employees? We have the right job for you, so please keep reading to see what we can offer you. We want you to come be a part of a team that connects our customers to the ever-changing, amazing digital world.
Duties and Responsibilities:
We take pride in our ability to provide the best customer experience, so take a look at the responsibilities you will have as a Field Service Technician. This list might seem daunting at first, but keep reading. You would be surprised how phenomenal our six week training program is.
You will perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
Install interior and exterior wiring and relocate outlets
Install or remove converters and cable modems
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage and troubleshoot accordingly
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
We want you to provide excellent customer service, our customers are essential to the success of our business.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable in both underground and aerial fashions.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from the output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compare findings with documentation.
Performs network troubleshooting including ping test, trace routes, and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred however if you are eager to learn, we would enjoy the opportunity to talk about your journey.
Computer Skills:
Basic computer skills are preferred, including the use of internet and e-mail applications. You will need to know how to use this technology, especially if you are installing digital services for WOW customers.
Physical Demands/Working Conditions:
We know this position can be tough, but you get to enjoy the outdoors and experience many different weather conditions while travelling over different terrains and more than likely checking out those crawlspaces and attics in our customer's homes. You can expect to be on your feet for the majority of the working day, and climbing up and down 28' ladders.
Carry and operate both power and hand tools
Ability to perform work in elevated places (i.e., roofs and utility poles) and work safely around power lines and electrical equipment
Work with small components and differentiate between different sizes and colors of wires
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Guess what you might see in these spaces? Spiders, we cannot really prepare you for seeing these but just know they are out there.
We need you to drive our company vehicles in a safe and friendly way, remember we are the type of company that hires people who let other people merge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands of the job.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Sep 25, 2018
Full time
Please join us in our Potterville office for Walk-in Wednesday hiring events! Come to the office at any point during these time frames for on the spot interviews with our hiring managers. New to the industry? No experience is needed! Not able to make it to one of these times? No problem. Simply apply, and a recruiter will be in touch with you!
Dates & Times: Wednesday 9/26 and 10/3 from 2 PM - 5 PM
Address: 380 Wright Industrial Pkwy. Potterville, MI 48876
WOW! is proud to offer competitive wages starting at $15 an hour, and higher differentials for Field Service Technicians with industry experience!
WOW! is now proud to offer $15/hr starting wages!
Summary:
Are you passionate about providing an extraordinary customer experience while you help resolve our customer's internet, cable,and phone issues? Do you want to work for a company that WOWs its customers and employees? We have the right job for you, so please keep reading to see what we can offer you. We want you to come be a part of a team that connects our customers to the ever-changing, amazing digital world.
Duties and Responsibilities:
We take pride in our ability to provide the best customer experience, so take a look at the responsibilities you will have as a Field Service Technician. This list might seem daunting at first, but keep reading. You would be surprised how phenomenal our six week training program is.
You will perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
Install interior and exterior wiring and relocate outlets
Install or remove converters and cable modems
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage and troubleshoot accordingly
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
We want you to provide excellent customer service, our customers are essential to the success of our business.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable in both underground and aerial fashions.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from the output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compare findings with documentation.
Performs network troubleshooting including ping test, trace routes, and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred however if you are eager to learn, we would enjoy the opportunity to talk about your journey.
Computer Skills:
Basic computer skills are preferred, including the use of internet and e-mail applications. You will need to know how to use this technology, especially if you are installing digital services for WOW customers.
Physical Demands/Working Conditions:
We know this position can be tough, but you get to enjoy the outdoors and experience many different weather conditions while travelling over different terrains and more than likely checking out those crawlspaces and attics in our customer's homes. You can expect to be on your feet for the majority of the working day, and climbing up and down 28' ladders.
Carry and operate both power and hand tools
Ability to perform work in elevated places (i.e., roofs and utility poles) and work safely around power lines and electrical equipment
Work with small components and differentiate between different sizes and colors of wires
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Guess what you might see in these spaces? Spiders, we cannot really prepare you for seeing these but just know they are out there.
We need you to drive our company vehicles in a safe and friendly way, remember we are the type of company that hires people who let other people merge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands of the job.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Are you looking for a career that allows you to work your own style? WOW! Internet TV & Phone has an opportunity that will not only give you career mobility, but will reward you for improved performance and will offer you a steady salary. We are looking to maintain our culture of respect, integrity, spirit of service, and accountability, and our Outside Residential Sales professionals are the first to display these values to our customers. We believe that "how" we treat our customers, and our employees, earns dedication.
The Job Details:
Working a flexible assigned schedule, you are assigned a residential territory that is your own entrepreneurial venture. It's like owning your own business, without any of the overhead. You will sell and promote our internet, TV, and phone services to residential customers. Our customer service is something we pride ourselves on, so you are selling not only our products, but our company's values as well. By knocking on our potential customers' doors, and using a consultative approach to selling, you will work with the customer to find an individualized solution to their needs.
Who is the right person for this role?
A self-starter with a real passion for, success, a desire to learn, and who is a people-person. Are you highly motivated by commission? We have an uncapped commission structure for our Residential Sales reps, so your work ethic will directly correlate to how much you bring home at the end of the day.
A talented individual with experience in a customer service oriented profession -- Sales experience is a plus, but not required. We are seeking someone who places importance on customer service and strives for an excellent customer experience.
Minimum requirements are having a High School Degree or GED, a valid Driver's License and driving record that meets our standards.
What will we do for you?
We offer individualized training, a ramp up period, and ongoing support to make you successful. Training is a combination of product knowledge and on-the-job shadowing. You will get to observe firsthand how the job is done, and learn some tips from some of our most successful reps along the way.
Our employees receive their base salary plus uncapped commissions bi-weekly, quarterly bonuses, health benefits , 401K, paid vacations and much more. Reps typically earn $50K-$90K + a year, but your success is 100% motivated by you.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Sep 25, 2018
Full time
Are you looking for a career that allows you to work your own style? WOW! Internet TV & Phone has an opportunity that will not only give you career mobility, but will reward you for improved performance and will offer you a steady salary. We are looking to maintain our culture of respect, integrity, spirit of service, and accountability, and our Outside Residential Sales professionals are the first to display these values to our customers. We believe that "how" we treat our customers, and our employees, earns dedication.
The Job Details:
Working a flexible assigned schedule, you are assigned a residential territory that is your own entrepreneurial venture. It's like owning your own business, without any of the overhead. You will sell and promote our internet, TV, and phone services to residential customers. Our customer service is something we pride ourselves on, so you are selling not only our products, but our company's values as well. By knocking on our potential customers' doors, and using a consultative approach to selling, you will work with the customer to find an individualized solution to their needs.
Who is the right person for this role?
A self-starter with a real passion for, success, a desire to learn, and who is a people-person. Are you highly motivated by commission? We have an uncapped commission structure for our Residential Sales reps, so your work ethic will directly correlate to how much you bring home at the end of the day.
A talented individual with experience in a customer service oriented profession -- Sales experience is a plus, but not required. We are seeking someone who places importance on customer service and strives for an excellent customer experience.
Minimum requirements are having a High School Degree or GED, a valid Driver's License and driving record that meets our standards.
What will we do for you?
We offer individualized training, a ramp up period, and ongoing support to make you successful. Training is a combination of product knowledge and on-the-job shadowing. You will get to observe firsthand how the job is done, and learn some tips from some of our most successful reps along the way.
Our employees receive their base salary plus uncapped commissions bi-weekly, quarterly bonuses, health benefits , 401K, paid vacations and much more. Reps typically earn $50K-$90K + a year, but your success is 100% motivated by you.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Are you passionate about providing an extraordinary customer experience while you help resolve our customer's internet, cable,and phone issues? Do you want to work for a company that WOWs its customers and employees? We have the right job for you, so please keep reading to see what we can offer you. We want you to come be a part of a team that connects our customers to the ever-changing, amazing digital world.
Duties and Responsibilities:
We take pride in our ability to provide the best customer experience, so take a look at the responsibilities you will have as a Field Service Technician. This list might seem daunting at first, but keep reading. You would be surprised how phenomenal our six week training program is.
You will perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
Install interior and exterior wiring and relocate outlets
Install or remove converters and cable modems
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage and troubleshoot accordingly
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
We want you to provide excellent customer service, our customers are essential to the success of our business.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable in both underground and aerial fashions.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from the output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compare findings with documentation.
Performs network troubleshooting including ping test, trace routes, and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred however if you are eager to learn, we would enjoy the opportunity to talk about your journey.
Computer Skills:
Basic computer skills are preferred, including the use of internet and e-mail applications. You will need to know how to use this technology, especially if you are installing digital services for WOW customers.
Physical Demands/Working Conditions:
We know this position can be tough, but you get to enjoy the outdoors and experience many different weather conditions while travelling over different terrains and more than likely checking out those crawlspaces and attics in our customer's homes. You can expect to be on your feet for the majority of the working day, and climbing up and down 28' ladders.
Carry and operate both power and hand tools
Ability to perform work in elevated places (i.e., roofs and utility poles) and work safely around power lines and electrical equipment
Work with small components and differentiate between different sizes and colors of wires
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Guess what you might see in these spaces? Spiders, we cannot really prepare you for seeing these but just know they are out there.
We need you to drive our company vehicles in a safe and friendly way, remember we are the type of company that hires people who let other people merge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands of the job.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Sep 25, 2018
Full time
Are you passionate about providing an extraordinary customer experience while you help resolve our customer's internet, cable,and phone issues? Do you want to work for a company that WOWs its customers and employees? We have the right job for you, so please keep reading to see what we can offer you. We want you to come be a part of a team that connects our customers to the ever-changing, amazing digital world.
Duties and Responsibilities:
We take pride in our ability to provide the best customer experience, so take a look at the responsibilities you will have as a Field Service Technician. This list might seem daunting at first, but keep reading. You would be surprised how phenomenal our six week training program is.
You will perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
Install interior and exterior wiring and relocate outlets
Install or remove converters and cable modems
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage and troubleshoot accordingly
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
We want you to provide excellent customer service, our customers are essential to the success of our business.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security, and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable in both underground and aerial fashions.
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from the output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compare findings with documentation.
Performs network troubleshooting including ping test, trace routes, and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employees
Education/Experience:
Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred however if you are eager to learn, we would enjoy the opportunity to talk about your journey.
Computer Skills:
Basic computer skills are preferred, including the use of internet and e-mail applications. You will need to know how to use this technology, especially if you are installing digital services for WOW customers.
Physical Demands/Working Conditions:
We know this position can be tough, but you get to enjoy the outdoors and experience many different weather conditions while travelling over different terrains and more than likely checking out those crawlspaces and attics in our customer's homes. You can expect to be on your feet for the majority of the working day, and climbing up and down 28' ladders.
Carry and operate both power and hand tools
Ability to perform work in elevated places (i.e., roofs and utility poles) and work safely around power lines and electrical equipment
Work with small components and differentiate between different sizes and colors of wires
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Work in environments that may contain dust, dirt, noise, insects and cleaning solutions. Guess what you might see in these spaces? Spiders, we cannot really prepare you for seeing these but just know they are out there.
We need you to drive our company vehicles in a safe and friendly way, remember we are the type of company that hires people who let other people merge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands of the job.
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer
Under the general direction of the Facilities Manager, or designee, assists with planning and organizing work activities and provides general maintenance support for City facilities. Assists with ensuring that scheduled maintenance is completed and coordinates projects with Facilities Manager and fellow building maintenance personnel. Performs general maintenance and repair of complex systems, which include, but are not limited to heating, ventilation and air conditioning, electrical, and plumbing. The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position- related tasks other than those specifically listed in this description.
Essential Job Functions & Other Important Duties
Essential Job Functions:
Assists Facilities Manager with planning and organizing work activities for City facilities.
Provides technical guidance for supplies, parts and equipment and services requested of contractors.
Maintains a preventive maintenance program.
Inspects city facilities to plan maintenance activities and to ensure compliance with building codes, OSHA and other safety standard.
Assists in resolving facility problems and concerns.
Isolates and troubleshoots landscaping and irrigation systems.
Ensures that work orders are completed in a timely manner and maintains records and reports as required.
Completes daily operations reports and time sheets as assigned.
Resolves repair issues in a timely and cost-effective manner, according to industry standards, relevant manufacturer's specifications and in a safe manner.
Completes maintenance activities in a timely and cost-effective manner, according to industry
standards, relevant manufacturer's specifications and in a safe manner.
Operates various hand and small power tools and equipment in support of a variety of maintenance and repair operations.
Must work rotating on-call assignment.
Must be able to respond to work assignment within 30 minutes.
Other Important Duties:
May be required to work evenings, nights, and weekends.
Performs other related duties as assigned.
Regular and consistent attendance for the assigned work hours is essential.
Job Requirements
Required Knowledge and Skills:
Knowledge of advanced commercial HVAC, water distribution systems, electrical systems, structural systems and applicable code requirements.
Knowledge and experience required in reading and interpreting blueprints, engineering and technical drawings, plans and specifications.
Proficiency in the use of computers, Windows-based applications used in general business and Facilities Management activities.
Must have knowledge of pertinent federal, state and City laws, codes and regulations.
Must be able to communicate effectively both verbally and in writing.
Education, Experience, and Certifications:
High School Diploma or GED and three (3) years’ experience in and/or training that includes electrical, plumbing, carpentry, building maintenance or equivalent combination of education and experience.
Must possess a Texas Electrician's Apprentice (or higher) license or Class B (or higher) HVAC license, issued by the State of Texas.
Possession and maintenance of EPA Refrigerant Certification preferred.
Must pass pre-employment drug screen, physical ability, criminal background, and motor vehicle record check.
Must possess a valid Texas Driver's License.
Environmental Factors & Conditions/Physical Requirements
Environmental Factors and Conditions/Physical Requirements:
Work is performed in office and field environments.
May be subject to repetitive motion such as typing, data entry, and vision to monitor.
May be subject to exposure to extreme weather conditions, hazardous chemicals, fumes, infectious diseases, toxic waste, air and water borne pathogens, unsafe and unhealthy building conditions, and rough or unstable terrain.
May be subject to extended periods of bending, reaching, kneeling, climbing ladders, lifting or carrying building materials when securing condemned or unsafe buildings, pools or other code related substandard infractions.
Must be able to lift up to 75 pounds.
Equipment and Tools Utilized:
Equipment utilized includes: personal computer, cellular phone, copier, calculator, fax machine, other standard office equipment, standard power and hand tools, pager, two-way radio, drills, saws, roto-routers, grinders, furniture movers, hand tools, electrical meters, energy management system, and department vehicles.
Sep 25, 2018
Full time
Under the general direction of the Facilities Manager, or designee, assists with planning and organizing work activities and provides general maintenance support for City facilities. Assists with ensuring that scheduled maintenance is completed and coordinates projects with Facilities Manager and fellow building maintenance personnel. Performs general maintenance and repair of complex systems, which include, but are not limited to heating, ventilation and air conditioning, electrical, and plumbing. The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position- related tasks other than those specifically listed in this description.
Essential Job Functions & Other Important Duties
Essential Job Functions:
Assists Facilities Manager with planning and organizing work activities for City facilities.
Provides technical guidance for supplies, parts and equipment and services requested of contractors.
Maintains a preventive maintenance program.
Inspects city facilities to plan maintenance activities and to ensure compliance with building codes, OSHA and other safety standard.
Assists in resolving facility problems and concerns.
Isolates and troubleshoots landscaping and irrigation systems.
Ensures that work orders are completed in a timely manner and maintains records and reports as required.
Completes daily operations reports and time sheets as assigned.
Resolves repair issues in a timely and cost-effective manner, according to industry standards, relevant manufacturer's specifications and in a safe manner.
Completes maintenance activities in a timely and cost-effective manner, according to industry
standards, relevant manufacturer's specifications and in a safe manner.
Operates various hand and small power tools and equipment in support of a variety of maintenance and repair operations.
Must work rotating on-call assignment.
Must be able to respond to work assignment within 30 minutes.
Other Important Duties:
May be required to work evenings, nights, and weekends.
Performs other related duties as assigned.
Regular and consistent attendance for the assigned work hours is essential.
Job Requirements
Required Knowledge and Skills:
Knowledge of advanced commercial HVAC, water distribution systems, electrical systems, structural systems and applicable code requirements.
Knowledge and experience required in reading and interpreting blueprints, engineering and technical drawings, plans and specifications.
Proficiency in the use of computers, Windows-based applications used in general business and Facilities Management activities.
Must have knowledge of pertinent federal, state and City laws, codes and regulations.
Must be able to communicate effectively both verbally and in writing.
Education, Experience, and Certifications:
High School Diploma or GED and three (3) years’ experience in and/or training that includes electrical, plumbing, carpentry, building maintenance or equivalent combination of education and experience.
Must possess a Texas Electrician's Apprentice (or higher) license or Class B (or higher) HVAC license, issued by the State of Texas.
Possession and maintenance of EPA Refrigerant Certification preferred.
Must pass pre-employment drug screen, physical ability, criminal background, and motor vehicle record check.
Must possess a valid Texas Driver's License.
Environmental Factors & Conditions/Physical Requirements
Environmental Factors and Conditions/Physical Requirements:
Work is performed in office and field environments.
May be subject to repetitive motion such as typing, data entry, and vision to monitor.
May be subject to exposure to extreme weather conditions, hazardous chemicals, fumes, infectious diseases, toxic waste, air and water borne pathogens, unsafe and unhealthy building conditions, and rough or unstable terrain.
May be subject to extended periods of bending, reaching, kneeling, climbing ladders, lifting or carrying building materials when securing condemned or unsafe buildings, pools or other code related substandard infractions.
Must be able to lift up to 75 pounds.
Equipment and Tools Utilized:
Equipment utilized includes: personal computer, cellular phone, copier, calculator, fax machine, other standard office equipment, standard power and hand tools, pager, two-way radio, drills, saws, roto-routers, grinders, furniture movers, hand tools, electrical meters, energy management system, and department vehicles.
The Wireless Experience, an Authorized AT&T Retailer
Medford, MA 02155, USA
Product Specialist
Are you interested in the latest technology from some of the top brands in the world like Apple, Google, Samsung, LG and more? Or do you love The Walking Dead, Game of Thrones, or just TV in general? Then a Full-Time position as a Wireless Sales Consultant/Wireless Experience Specialist at The Wireless Experience is for you. Help us bring some of the newest wireless and TV products to our loyal customers while delivering extraordinary customer service and working for a company who loves its employees, customers and community.
You will be paid an hourly rate and earning commission for everything you sell. You will also be eligible for top health, dental, vision and other benefits.
We know you have a life so there is plenty of paid time off!
We also care about you long after you may forget about us (hopefully not) so we offer a 401k with a 4% company match.
Product Specialists will:
Create an amazing experience for our customers
Introduce and demonstrate the hottest products and services on the market
Meet and exceed goals to earn strong bonuses
Stay ahead of the competition by staying current on promotions, products and services
Make our customers day better by quickly resolving their issues with excitement and passion
Product Specialists are expected to:
Be flexible – Our customers love to shop on weekends, evenings and holidays
Be able to stand for long periods of time
Complete paperwork accurately and efficiently
Operate cool computers, tablets and phones
Be willing to travel from time to time to help the team
Open and close the store properly as needed
Keep an eye on all the cool stuff in the store
Wear awesome AT&T clothing and gear
Minimum experience or requirements:
Background Required:
Entry level service, retail or food service experience
Find out more about us at: www.thewirelessexperience.com and see how we interact with our community at www.twecares.com
Sep 25, 2018
Full time
Product Specialist
Are you interested in the latest technology from some of the top brands in the world like Apple, Google, Samsung, LG and more? Or do you love The Walking Dead, Game of Thrones, or just TV in general? Then a Full-Time position as a Wireless Sales Consultant/Wireless Experience Specialist at The Wireless Experience is for you. Help us bring some of the newest wireless and TV products to our loyal customers while delivering extraordinary customer service and working for a company who loves its employees, customers and community.
You will be paid an hourly rate and earning commission for everything you sell. You will also be eligible for top health, dental, vision and other benefits.
We know you have a life so there is plenty of paid time off!
We also care about you long after you may forget about us (hopefully not) so we offer a 401k with a 4% company match.
Product Specialists will:
Create an amazing experience for our customers
Introduce and demonstrate the hottest products and services on the market
Meet and exceed goals to earn strong bonuses
Stay ahead of the competition by staying current on promotions, products and services
Make our customers day better by quickly resolving their issues with excitement and passion
Product Specialists are expected to:
Be flexible – Our customers love to shop on weekends, evenings and holidays
Be able to stand for long periods of time
Complete paperwork accurately and efficiently
Operate cool computers, tablets and phones
Be willing to travel from time to time to help the team
Open and close the store properly as needed
Keep an eye on all the cool stuff in the store
Wear awesome AT&T clothing and gear
Minimum experience or requirements:
Background Required:
Entry level service, retail or food service experience
Find out more about us at: www.thewirelessexperience.com and see how we interact with our community at www.twecares.com
