Dedicated, results-driven, and performance-focused professional with experience in customer service, records management, and data administration. Highly capable of working within stressful and critical environments without compromising the quality of work and performance. Equipped with articulate communication and interpersonal aptitude, essential in establishing rapport with professionals at all levels. Technically proficient with Microsoft Office Suite (Word, PowerPoint, and Excel), QuickBooks, Xactanalysis, Xactimate, Salesforce, and Mac and Windows operating systems.
Expertise in providing customers service to surpass their expectations and meet optimum satisfaction
• Adeptness in conducting professional relationships with clients, providing feedback, and recommending appropriate procedures to troubleshoot specific software issues
• Expertise in satisfying customer needs through ability to educate them on company products