Santosh Dhule

  • Genesys Solution Architect/ Project Lead / IVR QA
  • Fremont, CA, United States
  • Jan 23, 2018
Full time Information Technology

Personal Summary

Over 11+ years of experience in consulting and delivering highly productive, cost effective & best in class solutions in the area of modern Contact Center Technologies for businesses in BFS, Telecomm and High Tech Consumer Electronics sector - with responsibilities ranging from research, planning, architecting to handling of development, deployment, third party integration, configuration of various out of the box and custom solutions on Genesys, Self Service/IVR systems and technologies including Interaction Recording, Work Force Management (WFM), PBX Systems, VoIP systems, Interaction Analytics, Agent/Supervisor desktop, Host based telephony, Toll Free Engineering etc.

Work Experience

Project Lead
Dec 2010 - Jan 2018 TCS

Education

BE in Information Technology
Apr 2001 - Jun 2005 University of Mumbai
MS in Telecommunication and Software Engg
Jun 2007 - Jun 2009 Birla Institute of Technology and Science