Amy R Hobbs

  • Public health/health education coordinator
  • Louisville, KY, United States
  • Feb 02, 2018
Full time Education Government Healthcare Nonprofit-Social Services Research

Work Experience

Medical assistant/phlebotomist
May 2014 - Nov 2017 Norton Healthcare

· Working directly with four Internal Medicine physicians, one advanced practice nurse practitioner, and one diabetic educator nurse seeing on average 1300-1600 patients monthly.
· Triage before visits, collecting pertinent history, a complete review of systems and cueing orders for appropriate
testing, referrals, and other services.
· Acting as the intermediary between patient and physician when necessary to give education, clarify discrepancies
· Evaluate medical history and counsel patients regarding age and gender appropriate screenings, vaccinations, and
· Relay test results and offer explanation and counseling as needed
· Coordinate care between patient, primary care providers and specialists and/or specialized service providers.
· Clinical skills including manual monitoring of vital signs, phlebotomy and specimen processing, intramuscular and
subcutaneous injections, EKGs, spirometry, splinting, suture and staple removal, wound care, audiology tests and vision screenings
· In depth understanding of medical billing and coding processes and documentation requirements, including medical necessity documentation, Meaningful Use and Patient Centered Medical Home, ICD-10, HCPCS and CPT coding
· American Red Cross BLS certified—certification maintained, uninterrupted, since 2001
· Cost analysis of supplies, services, medications and vaccines
· Budgeting and planning on an annual, quarterly, and monthly basis
· Advanced computer skills including EPIC, Meditech, Allscripts, Surescripts, Microsoft Office (Word, Excel, and
PowerPoint), Kronos
· Super user working under Dr. Steven Roszell as part of a corporation-wide task force focused on improving
functionality and user interface of EPIC, our electronic medical record program.

· I am have performed the responsibilities of a clinical supervisor of an internal medicine practice owned by Norton Healthcare, responsible for monitoring the monthly expense budget, ordering medical supplies, ordering vaccines and medications, routinely doing cost analysis on products and services, handling interoffice conflicts as the liaison between the physicians and staff and physicians and patients, as well as assisting in resolution of inter-staff conflict.
· I am a trained Preceptor for Norton Healthcare charged with improving the training process for new hires and transfers with the goal of decreasing employee turnover and increasing retention rates along with employee satisfaction scores. I work one on one with new clinical staff hires (medical assistants, LPNs, laboratory technicians, radiology technicians) to streamline their training and focus on skills enhancement.
· I am also one of several trained clinical skills validators for Norton Healthcare. Through this program I have underwent extensive training focusing on problem solving, critical thinking and patient and team member safety. In this capacity, I travel to various clinics to observe and critique staff as I follow them through their day to day functions as healthcare providers employed by Norton Healthcare. This includes medical assistants, licensed practical nurses, laboratory
technicians, radiology technologists and phlebotomists.

I resigned this position when the provider I worked for retired and there was no prospect of promotion or chance of increased responsibility and benefits. I chose to take the opportunity to explore my options to transition into the public health sector to locate career opportunities in the areas of health behavior and promotion and/or community outreach. 

Medical assistant
Dec 2006 - Apr 2014 Kentuckyone Health

· Worked directly with four internal medicine physicians and one psychiatrist, average patient volume 1000-1500 visits per month
· Specific clinical skills listed above
· All-Scripts EMR super user

· Former safety leader at Dupont Internal Medicine tasked with daily safety huddles to identify potential safety concerns and problems before they occur, overseeing preparedness for Office of Inspector General and Joint Commission
inspections, and ensuring patient safety on site.

This practice closed when the physicians moved their employment to Norton Healthcare. I continued my uninterrupted employment with the same group of providers. 

Medical assistant
Oct 2005 - Dec 2006 Norton Healthcare

· One of several clinical support staff directly assisting 10 doctors and one nurse practitioner in day to day patient care with an average monthly patient volume 2500-3000
· Specific clinical skills listed above

This practice dissolved with the providers splitting into 3 new locations. I continued with 3 of the physicians at their new location at Kentuckyone Health. 


Bachelors of Arts - Public Health and Information Sciences
Jan 2014 - Dec 2016 University of Louisville