Kayla Ford

  • Administrative
  • Pittsburgh, PA, United States
  • Feb 05, 2018
Full time Admin-Clerical Banking Business Development Customer Service Human Resources

Work Experience

Financial Consultant
Sep 2016 - Feb 2018 PNC Bank
  • Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
  • Performs daily customers data entry.
  • Receive incoming calls from customers and business partners.
  • Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
  • Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues.
  • Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions.
  • Documents customer interactions and completes service requests to minimize customer effort or additional action.

Education

Bachelors of Arts in Fashion Merchandising
Jan 2013 - Sep 2016 Miami International University of Art & Design