POOJA PREMCHAND

  • IT Engineer
  • Cranberry Township, PA, United States
  • Feb 05, 2018
Full time Information Technology

Work Experience

Network Administrator
Oct 2016 - Mar 2017 Trinity Air Travel and Tour PVT.LTD
  • Install, upgrade, support and troubleshoot Enterprise Application hosted on Windows Server 2008,2012
  • Install, upgrade, support and troubleshoot Routers, Switches, Access points, Printers and other peripheral equipment’s.
  • Troubleshoot network connectivity in a LAN/WAN environment.
  • Installation of firewall, antivirus and monitoring security and access control of all systems.
Engineer -RIMS
Jun 2014 - Sep 2016 Microland Ltd
  • Support of customer’s IT Service Management framework relative to Application, Windows 2008 and 2012 R2 Server and Storage infrastructure.
  • Close monitoring of backups and take prompt action based on error codes. Work on the failed backup jobs as per the SOP and Escalate the issue to L2 as necessary.
  • Perform administration activities for NetApp Filer Storage devices which includes configuring volumes, snapmirror, proactively monitoring performance (CPU,Memory,Disks and I/O) and performing root cause/system log analysis.
  • Manage and resolve problems identified by System admins or monitoring software
  • Follow ITIL (Information Technology Infrastructure Library) practices for Incident, Change and Problem Management
  • Ensures meeting all the SLAs. Ensuring all the expected reporting done in time following standards
  • Patch and Security Management: Apply patch and security changes per policy. Analyze patches for compatibility with each customer or internal infrastructure environment
  • VMWare and RDP issue troubleshooting.
  • Sail point management.
  • Monitor the network link status for various branch of BNP Paribas.
  • Perform provisioning (IP assignment, configuration, DNS setup, monitoring, etc.) 

  • Perform server build and installs, server OS patching. 

  • Create and execute scripts and batch files as appropriate to complete proactive maintenance routines 

  • Open tickets and follow-up on tickets that are past their response/resolution time 

  • Monitor customer's servers and/or network environment using BMC Remedy suite of tools

Education

BTECH CSE
May 2009 - Apr 2013 NEHRU COLLEGE OF ENGINEERING AND RESEARCH CENTRE