Daphne Pierre-Smith

  • Information /Customer Service Specialist
  • San DiegoCA 92154
  • Feb 08, 2018
Part time Customer Service Entry Level Government Healthcare Hospitality-Hotel

Personal Summary

Resourceful, solutions-oriented professional seeking to re-enter the workforce. Strives to make positive impact, functions effectively in roles requiring reference information services, sourcing and writing topical web content with commitment to effecting operational improvements and continued business success.

Work Experience

Information Specialist
various academic institutions

Met academic customer expectations through timely, accurate responses to high-level requests

    for information on medical, health sciences and other academic research topics and fields

Improved work flow efficiency and turn-around time for book orders

Timely maintenance/renewal of standing print and online subscriptions with publishers & vendors

Contributed online records to library catalog adhering to strict standards

Ensured medical and other reference collections were up-to-date

Collaborated on planning and conducting instructional sessions

Performed administrative tasks; organized/maintained hardcopy & online records

Education

MLS
Catholic University of America
BA Anthropology
University of the Americas