1 jobs found in kansas

Concentrix  is hiring  people with a passion for helping  small businesses succeed. Concentrix customers are small businesses that use QuickBooks to run their business. The Concentrix team helps its customers learn how to use QuickBooks to its fullest potential and trouble shoots technical issues. Support topics include how to create an invoice, how to set up payroll and how to reconcile their business books. If you feel like you don’t know much about these topics, no worries. Most of our new hires don’t either and that’s why Concentrix offers  paid training  to teach you how to use QuickBooks and help provide awesome customer support. Our ideal candidate is awesome at the following: A passion to help those in need; Customer Service Excellence Strong desire to help and take ownership on seeing things through Curious, with a desire to always learn more, including strong problem solving skills Ability to work as a team member, as well as independently with minimal supervision Effectively communicates, both written and verbally Troubleshoot basic and routine customer issues that are technical in nature Ability to multi-task and adapt to changes quickly Flexible to rotate shifts, as needed- we service our customers  M-F 8am-8pm and Sat 8am-5pm(CST). Reliability and punctuality are highly valued High school diploma or GED is required and you must be at least 18 years of age Essential Functions/Core Responsibilities Assist customers with QuickBooks; research and provide resolution to questions and problems Troubleshoot issues that are technical in nature; including hardware, software and networking Solve problems that may be unstructured and require use of conceptual thinking skills Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’) Listen attentively to customer needs and concerns; demonstrate empathy and build rapport Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer experience and business performance   Minimum experience or requirements: 18 years old High school diploma or GED is required Ability to work between 8am and 8pm Mon-Fri and 8am-5pm on Saturday